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CB Gambling Casino Rewards Not paying my winnings
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Casino Rewards review: Not paying my winnings 124

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Author of the review
2:21 am EST
Review updated:
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won 1800.00 asked for proof and sent them this sent me an email saying they go the info and they are processing the withdrawal and then the next day my account is locked my account and no payment. Here is the letter I sent them.

find it really funny you say I'm not welcomed but I have an ad that was sent to my home with my account Username info for Captain Cook Casino.

I have emails from you. Some as new as March 5th say come get this bonus and you have even called my cell phone many times to tell me about offers and to check my email they deposited Bonuses for me but now you claim I'm not welcomed to play because of a bs charge back you claim I did? If I was not to play why would you guys be sending me this stuff? In a court of law you will look pretty stupid, as you are the ones asking me to play and then when I win and after you said you are processing the withdrawal you lock the account.

When they ask you produce records on my account it will also show I have played before and the account was never locked. The company will look like they don't want to pay out on a person that was given 50.00 and played thought it like required and won 1800.00 US from you.

Here is the snap shot of the photos I took of the withdrawal and other pictures that support my case against Casino Rewards and Captain Cooks Casino

This is a closed case, as soon as I present the evidence I have and I will win in court as I never tricked my way to play on this casino and I did nothing wrong.

So I suggest you send this to your legal team, as I spoke to a friend that is a lawyer and he said I could represent this myself and win as I have all the proof to win and I will also get the News Paper, News Sites and News Stations involved to show how you guys work and cheat players out of money and can find may others that will testify the same thing happened to.them

You guys are going to look unprofessional in court and risk management is going to look like they have no clue what they are doing..

I have included 9 photos that more then prove I was asked to play and that there was no issues till I won and wanted to withdraw the funds I won. The chat logs from your people talking about my winnings and they asked my name and phone and birth date and 3 different emails from you stating you got my info and you will be paying me.

You would think red flags would pop up on a non welcomed user? I even had my password reset on my account by you customer service department. went from a bronze to silver member on Casino rewards program.

You have no chance of winning this case and I would suggest you pay the funds as you will loose a lot more then I won in legal costs for me and yourself. It's up to you

You have one week to get back to me and if you don't I will proceed. I was told by a lawyer I have to give you fair time to get back to me on this matter

Evan

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124 comments
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patches Trinkhaus
US
Nov 14, 2022 3:13 pm EST

won $4000 last week and told me to send proof of who i am, did that and the agents keep telling me its been released to me but then told to contact riskmanagement to release a hold on it, Lies lies lies. GOLDEN TIGER Casino

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patches Trinkhaus
US
Nov 14, 2022 3:15 pm EST

family has to starve due to funds being held hostage not even located in Canada

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myra constable
US
Nov 19, 2022 8:55 am EST

Won 2000 dollars on 777 surge. Withdrew 1800 dollars and was sent confirmation of withdrawal. Waited for a week .no money. Sent numerous emails but told yes your money has been released but there is no money been deposited . Have emailed them again and was told an investigation will take two more business days. It is now the weekend.

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Just cheated
Barrie, CA
Nov 28, 2022 3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

https://youtu.be/CF88hAGNl_0

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Larry Hallett
US
Dec 17, 2022 12:46 am EST

I believe it happen I myself won money from one of the casino,s linkt with them and they reject every email I've sent all I get from them is the runaround I'm so pissed off about this matter and I'm not sure what to do about it .. can someone please give me some information on how to collect the money I won I need information please

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Mo Lam
US
Dec 25, 2022 12:02 pm EST

What do I do to get my money ?

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No payout
US
Feb 05, 2023 3:25 pm EST
Replying to comment of Mo Lam

did you ever get it?

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renzb22
BOP, NZ
Jun 13, 2023 3:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good question I want to know too

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Kimberly Vongrad
US
Jan 30, 2023 9:45 am EST

I was told I was in areas of 3000 and some now apparently having it paid and have 1109 for withdrawal for today .I'm being told to get ahold of risk management. Like what heck

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Evelyn Mina Toby
US
Jan 30, 2023 1:00 pm EST

I would like to add also ..Last year I won 12k took out the winnings and was told will pay me 4k every week until paid in full ,then I was told I had used my other email account to log into captain cook I was not entitled to the winnings. I had only used the other email as the bonus was sent to both email accounts. But in the long run never got paid out. I hope and pray Casino Rewards are taken to court for their unprofessional Gaming conduct and every player is reimbursed of their winnings.

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Jennifer L Cline
US
Dec 11, 2023 2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yes a class action lawsuit sounds wonderful to me also ( cline Jennifer 81 @gmail ) my email for whomever is in for class action lawsuit against zodiac casino or any other casino rewards group casino they have and won't pay up

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Larry Hallett
US
Feb 02, 2023 6:03 am EST

I tried to collect 25,000 and they held the money from me 3 week,s later they put the money back into my casino account saying that I gave the wrong banking information which is [censored] so I just spun the money out then they sent me a email saying that I could collect the money and I had the right Bank info after I spun it out there nothing but a scam stay away from that casino

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CasinorewardsFRAUDS
Overthere, CA
Feb 22, 2024 1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

You guys should check out #trustpilot.com reviews for #casinorewards.com

Every single day there is one star bad reviews being put on because of the theft, the fraud and the stealing the game rigging and manipulation the casino rewards is doing to the players. Especially players of Ontario. What's the AGCO started taxing casino rewards to operating Ontario. They've taken it out on the Ontario players by rigging, stealing and scamming the players to be able to pay that tax money back. Somebody needs to start a class action lawsuit against this company. I wish there was a lawyer out there that represented this sort of stuff that would open a class action lawsuit because this is ridiculous.

Also, you can see the casinorewards.com is paying somehow not only to trust pilot to make sure that they're bad reviews keep going down. It was over 80% and counting but every single time a bad review gets put a whole bunch of five star reviews all of a sudden keep popping up. If you look, you'll notice that there's a whole bunch of five star reviews that popped up from France multiple times a day for a week straight. Trust pilot is letting this happen and guaranteed. They are accepting payouts from casino rewards to make sure that it balances their bad ratings. If casino rewards was not Friday players, there's no way in hell that this amount of people and players would be saying all the same sorts of things and putting one star reviews. If they were fair and not corrupt, they would have 100% 5-star review rating.

These guys honestly need to be shut down and be thrown in jail. It doesn't help that the AGCO knows what is being done, but since they are getting paid by casino rewards they just keep their mouths shut. This is the same with trust pilot.com. somebody needs to look into these fraudulent companies and do something once and for all. This is so unfair to people that have their money stolen from them day after day.

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No payout
US
Feb 05, 2023 3:07 pm EST

There doing the same to me. Definitely need a class action.

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Brad Priest
US
Mar 10, 2023 10:12 pm EST

Me too been waiting over a week for 500$

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renzb22
BOP, NZ
Jun 13, 2023 3:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did you get it?

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Ghost6537
Feb 16, 2023 9:16 pm EST

I played for a lot of money and believe the chances to win are so small. And they giving [censored] bonuses. You can better go to real casino.

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Jespal
Ottawa, CA
Mar 05, 2023 3:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

R.S ( risky slots ) on YouTube. U will see what these guys do to cheat player's

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Mine.e
Mty, MX
Apr 04, 2023 4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SAME THING IS HAPPENING TO ME SAME AMOUNT OF MONEY they locked my account confiscated the money!

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Ashxxxxpissed
US
Aug 31, 2023 6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mine.e

Same thing wont release my money firs time 7500 want id and my phone bill and visa numnber my account was in errers i didnt owe any money also this time 4200 wants a void check

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Derek Grobb
US
Jun 14, 2023 11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s an inside job

I have the evidence

About casino rewards

Scams on players first incident with me happened almost two years ago there staff made an email up edited me email to there fake one and had 2600 of my winnings of my withdrawal going into there email for e-transfer I have the screen will attach the below

Incident #2

Couple days ago

Had 900 withdrawals pending

Today I find out there’s multiple account under me

And they closed that casino account down too my 900 withdrawals from me

I now have evidence the staff customer service agents are creating multiple accounts on players profiles which then goes against there regulations so they have to close the account down they have now transferred and funds associated with that account into a private account then withdrawal to an email that get deposited into there personal account

It’s the staff

So any one that has there account locked funds or withdrawals taken

From them havd been scammed by employees of casino rewards online sites

Villento

Captain cooks

Classic

Yukon

Luxury

The list goes on

It’s not the player it’s not gigadat or interact

There own [censored]ing employees

I have the evidence

Which will be sent to there commission board

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Jennifer L Cline
US
Nov 28, 2023 7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Did you get any results from the casino I need help collecting 30 grand from them and would like to touch base with you on getting my with drawls from them I need your help and am willing to pay for it even when I get the 34 grand not with drew from them please contact me at my email address clinejennifer81 that's gmail and its four oh three nine nine two fifty nineteen its Canada and am looking to make a stand and make them pay and need help and am willing to pay good money for good help contact me please I need your help here is attached proof of this and its exactly what happened to you happened to me also here is my proof thanks for your time willing to make this worth your while I really am

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Casino Rewardless
Windsor, CA
Dec 10, 2023 10:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Casino Rewards is a recipe for loss, despair and self,'loathing. They relentlessly email requesting endless deposits, while paying little to nothing at all on almost every occasion.. I have made thousands of dollars in deposits over the years, only to be mislead and heart broken. The appropriate name for this corrupt casino business should be casino punishments. Don't do it.

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CasinorewardsFRAUDS
Overthere, CA
Mar 18, 2024 3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

https://youtu.be/OkoKnFDlsEU?si=pV3sD_9ZmizOpBos

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Mugsybabe
Calgary, CA
Jan 09, 2024 12:00 pm EST

Definitely a scam. I am a diamond player as well. They promised a personal vip ambassador for top tier players which does not happen. Then on your birthday you are supposed to receive a gift. Some websites state it will be a gift equivalent to 2500 dollars. They sent me a card last week telling me to log in on my birthday for a surprise. Today is my birthday and guess what the gift is……… 27.50 bonus money. Lower tier's are supposed to receive bonus money. VIP top tiers are supposed to get all these gifts and experiences and they receive nothing. I have spent thousands and won nothing. The least they could do is honour what they clearly state their perks are.

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TotallySCAMMED
Mississauga, CA
Feb 19, 2024 2:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mugsybabe

https://youtube.com/shorts/wWaoWEUN_CM?si=DWo_R7uakok-dY-K

You guys want to see real fraud and game manipulation? Check out these YouTube videos and look at the reviews on #trustpilot.com

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CasinorewardsFRAUDS
Overthere, CA
Mar 18, 2024 3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mugsybabe

https://youtu.be/OkoKnFDlsEU?si=pV3sD_9ZmizOpBos

See cheating and fraud for your own eyes.

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J.l.k
Northbay, CA
Mar 22, 2024 2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mugsybabe

https://youtube.com/shorts/fUHuJM2iO48?si=J_u7f8MXZq-q2BeW

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Ma andreou
Toronto, CA
May 26, 2024 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mugsybabe

This casino with help from the game provider #micro gamming and the reviews site #trustpilot[removed by editor] are scamming Ontario players out of millions! Micro gaming is helping manipulate the games to steal money, trust pilot is making sure that #casinorewards reviews do not go above 85% 1 star. Because casino rewards is a paying customer...if the reviews go beyond 85% bad, trust pilot has to drop them as a client. So they are flagging and removing ALL new 1 star bad reviews to keep this at 81% and lower, so that they can keep lining their pockets with cash. They are letting fake and false 5 star reviews stay up, knowing that it's the casino posting them! Check it out yourselves. You will see a bunch from France, posted all around the same time and days. Casino rewards claims its the employees of micro gaming that modify and control these games. Yet anytime your bonus cash balance becomes cashable...they shut down the system and steal all your money. I know this because I've been a customer for 20 years. It's happened every single time I deposit and play. 5 times a week for 20 years. Also when you do get lucky enough to beat them and cash out...the very second...and I mean! The very second you push that cash out button, they shut down the system and cheat every last penny from you. No matter what. If you do leave the casino with a cash out..beware! They will steal every penny you deposit until they receive back...the money you cashed out PLUS 5 times that in return...before they will turn the cheating software back off and try and trick you into spending more money. Also in 2022 the #AGCO implicated new rules. They started taxes this casino to operate in Ontario, and stopped the player from being able to stop the reels on the slot games. Casino rewards took full advantage of this, and really started cheating us players by constant reel reset every 5 to 7 spins, giving the same non win patterns. These guys call it just bad luck string of bad luck, Tell you that you're just having bad luck. That it's all just the coincidence of everything i've just said. Yet your bank accounts is otherwise. Even with video proof as I record is my game play, Because of the constant game manipulating. I have landed so many times on jack pots, Free spin features... And as soon as it comes up, A big message pops up on the screen...( A GENERAL ERROR OCCURED ) Then the game boots you off. Once you return to the game guess what? All of those winds are not there. When you question The casino, They claim it never happened and it does not show up in their records. When you check them my play check portion in your account, Guess what it doesn't show either. These guys do nothing but steal and fraud.The players of ontario. And what makes it worse, Is that trust pilot is helping them. micro gaming is helping them. And worst of all, The a g c o who is supposed to be there to protect the players, They know what's going on and they're helping them the most. I have found a bunch of videos on someone's YouTube page. It displays just some of the cheatingcthey have done to people. Links down below. The name is. R.S ( RISKY SLOTS ) @canadianguy99

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TotallySCAMMED
Mississauga, CA
Feb 18, 2024 8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This #casinorewards is just scams. They cheat and fraud their players with the help and protection of #AGCO and #Paul burns runs the agco. Casinorewards manipulate all! Games and steal money from player's! Every time I've played and won a big amount of money, the game freezes and boots me off. When I return to the game my wins are not there and casino claims it never happened. They should all be on jail including the employees of the AGCO.

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CasinorewardsFRAUDS
Overthere, CA
Mar 14, 2024 12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The problem is #casinorewards.com is gotten to the point that they are really manipulating the crap out of their games that keeps stealing from Ontario players.

#agco does not intend to do anything about this. I myself even have sent proof of the manipulation that is going on with this group, #trustpilot.com has also has invested interest in this casino and is removing all the one star reviews that players are leaving to be able to help out this casino hide their bad reputation and steal from more players.

The only way that anyone will ever look into this casino being fraudulent and stealing is that the players that keep getting robbed from these guys need to start calling their credit card companies and calling their bank and having any of their deposits disputed. Then and only then if enough people do this the banks and credit cards will notify the government as to why this is being done and that's the only way that the government of Canada will step in and do something about these fraudulent casinos once and for all that are robbing all of us out of our hard-earned money day after day with manipulated and rigging game, especially when people record their gameplay and have proof of it happening. AGCO is one big corrupt company that has their hands in the casinos pocket along with trustpilot.com.

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J.l.k
Northbay, CA
Mar 22, 2024 2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am finding it so very odd... There are so many bad one star reviews per day going on #trustpilot.com about #casinorewatds.com cheating people out of their. Game manipulation and rigging to steal their money over and over day after day. How is it that the AGCO in the Canadian government are not looking into this fraudulent casino group? There is just proof coming out of everywhere of the fraudulent activity that these guys are doing. I don't know why the government and the AGCO are protecting this fraudulent casino? I found multiple videos on YouTube with proof of the fraud that's going on in this casino and nobody seems to want to do anything about this. Why is that?

https://youtube.com/shorts/fUHuJM2iO48?si=J_u7f8MXZq-q2BeW

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Just mcavery
Guelph, CA
Apr 12, 2024 6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casino rewards are just thieving [censored]! I really don't understand how the government of this country and the #AGCO can turn a blind eye towards all the fraudulent activity. The game manipulating and stealing that this so-called casino corporation is doing to the players.

#trustpilot.com every single day there is a brand new 234 one star reviews over this company at this casino and what they are doing to fraud people out of their money. If you do ever get lucky enough to win a little bit of your own stolen money back, the casino turns around. Shuts down every game in there until you spend five times the amount that you cashed out as soon as the bonus playthrough is done, all of a sudden every single game no matter what. Better amount no matter what game you play it just steals and steals and steals till it takes every single penny from you. If you do decide to cash out, whether you deposit more money or whether you reverse it once you push that cash out button, the casino shuts down every single game in their casino until they steal every single penny back as well. How can the government of Canada and how can the agco claim that they've made changes to protect the player when all they have done is give this casino full control to steal from people. This is all it is is just organized crime and they need to have a class action lawsuit placed against them. They need to have to be forced to pay back all the stolen money to the Canadian players. Then they need to be thrown in jail. This is so sickening what this casino does.

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Mb.mb
Thunderbay, CA
May 15, 2024 10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So. Casino rewards is getting a lot more smarter!

Now when people post their bad reviews on trust pilot...casino rewards is flagging the reviews and trust pilot is removing them. They are asking the reviewer to send proof of purchase to have their review reposted. Now, casino rewards keeps changing the Receipts they email to SHOW on the receipt.. " TOYLE REWARDS " INSTEAD or showing " CASINO REWARDS " so trust pilot says this is not a real receipt and that it does not show proof of purchase, and they refuse to post your review back online! This is just another sneaky scam that casino rewards is pulling.

For one) if you Ontario players are getting cheated by this casino, you need to post reviews about it on trust pilot. 2) you need to send a complaint to the AGCO Ontario gaming commission board.

Agco knows since they started taxing this casino to operate in Ontario that they are rigging games to steal from players to be able to afford the taxes they have to pay! IGAMING is whom they let operate with these casino's to protect them and let them steal from us! There's is a ton of proof on YouTube alone with some things they do to steal and manipulate their games! People have to band together and put a stop to this extreme crime that's happening. This is wrong that they get away with cheating people out of their money!

https://youtube.com/shorts/fUHuJM2iO48?si=xPApnM9jHT7IZoyV

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Jason klowski
Toroto, CA
May 17, 2024 11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casino rewards is just fronting people and it's making it harder because anytime anyone is putting any reviews on #trustpilot.com trustpilot.com has invested interest in this company and every time it reaches 80% bad reviews which it is that it starts deleting the one star reviews saying that they can't verify that the people are real even the people send proof of purchase. Both of these companies are fraudulent and they both need to be investigated because what they're doing is stealing from people and it's just so very sickening. All kinds of proof out there on YouTube with videos showing the fraud taking place. If you don't believe me, check on trustpilot.com yourself. Put a bad review and see how fast it gets flagged and taken down even if you have proof of purchase. Also take a look because all the fake five star reviews that keep being posted even if I flagged them, they do not remove them and trust pilot is more than aware that they are false written by the casino themselves and they do not ask for proof of purchase guaranteed. They really need to be investigated both of these companies because it's very sickening what is happening

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Frauded player
Burlington, CA
May 23, 2024 1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

rewards day after day and deposit after deposit. They're just stealing. If there's a bonus money playthrough on the money, it'll pretend to be fair and you watch. Keep an eye on it because you'll notice as soon as the playthrough money gets to around $5 or less. All the game shut off and nothing will pay anything. If you happen to get lucky enough to break even and cash your own money out, you'll notice the second you push that cash out button. Every single game shuts down and they steal everything until every penny is gone and if you go and reverse that money. Good luck because it's already told the system you tried to cash out and they will steal every single penny from you. I agree you got to contact the better business bureau. I have done that myself. These guys are such frauds and I've had a lot of problems with trustpilot flagging and removing my review to help this casino out so I know how frustrating it is

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Scammed player
Toronto, CA
May 20, 2024 9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is beyond wrong. Was playing for 8 years straight. All these games all they're doing is resetting their reels every couple spins to give the same non-win patterns. They've taken out all the scatters out of the games to make sure that you can't land on any free spins or bonus features and all they do is keep stealing people's money. Every time in the past if I've got lucky enough to cash out money, all they do is shut down the system and they just steal and steal and steal and keep taking and taking and it's only very coincidental. This all happened in 2022. Once the agco put in place that the players of Ontario couldn't stop the reels themselves. They took full advantage of it to steal from players. Now players have had no fair chance agco claims is to protect the players from spending money yet since then I know personally I've lost hundreds of thousands of dollars because of this ridiculous rule and I'm sure agco is pocketing they're kickbacks from it so sickening it is for both of these corporations to do to people.

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Frauded player
Burlington, CA
May 23, 2024 1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm having the same problems with casino rewards day after day and deposit after deposit. They're just stealing. If there's a bonus money playthrough on the money, it'll pretend to be fair and you watch. Keep an eye on it because you'll notice as soon as the playthrough money gets to around $5 or less. All the game shut off and nothing will pay anything. If you happen to get lucky enough to break even and cash your own money out, you'll notice the second you push that cash out button. Every single game shuts down and they steal everything until every penny is gone and if you go and reverse that money. Good luck because it's already told the system you tried to cash out and they will steal every single penny from you. I agree you got to contact the better business bureau. I have done that myself. These guys are such frauds and I've had a lot of problems with trustpilot flagging and removing my review to help this casino out so I know how frustrating it is

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Frauded player
Burlington, CA
May 23, 2024 1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

People, i understand your frustration. I've been dealing with it for years and i can tell you this is exactly what you have to do.

Number 1 .. Trustpilot the review site is helping this fraudulent casino. See the problem is when the casinos rating gets to 85% bad reviews, trust pilot has to drop them as a client. So what trust pilot is doing is every time it hits 80 to 81% bad reviews they start going through and flagging and removing people's genuine reviews to help this casino and to also pocket more money from casino rewards.

The only way you're going to put a stop to the fraudulent stuff going on is you have to start going in there and flagging all the fake five-star reviews the casino rewards is posting themselves.

Number 2... You have to contact the better business bureau in america because that's where this trust pilot is located and keep complaining to the better business bureau of the unfair practices that trustpilot is creating. They are discriminating against people's rights and against their genuine reviews, they are aiding in a bedding this casino defraud players out of money willingly and knowingly.

Number 3.. You got to keep contacting the agco that's the ontario gaming commission and keep sending the complaints about the fraud and the game manipulating the casino rewards is doing to the players and i know because after 2022 once the agco stepped in and made rules where you cannot stop the reels... All of a sudden no matter what game in there they all cheat and they steal your money even if you deposit $500 it is gone in less than 10 minutes. I record the gameplay and i see this happening numerous times with the fraudulent activity.

You got to keep complaining to the better business bureau and to the agco if you want a chance for this casino to be shut down there are fraudulent casino they are ripping people off the government knows this and the government is turning a blind eye because they are making tax money off it you have to keep corresponding with doug ford justin trudeau finance minister of canada better business bureau and flag everything that you can and trustpilot.

Https://youtube.Com/shorts/fuhujm2io48?si=gxmxfpuda_dfmdf4

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Ma andreou
Toronto, CA
May 26, 2024 11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So, I've been fighting against CASINO REWARDS for a few months. I've been catching them riging games. I started recoding my gaming sessions since they started rigging games starting 2022 when gaming commission of Ontario made it so that player's could not stop the reels on any slots game. So casino rewards took full advantage of this, knowing if the player couldn't stop the reels, then they can't stop on scatter symbols for...bonus rounds or to trigger free spins. So what they are doing is...I noticed every 4-5 spins, on ANY GAME, they are resetting the game reels and the exact same non winning symbols keep coming up. This means, you can't win not only anything, but especially free spins!

Now they keep claiming that it's not them. They claim this is MICROGAMMING that is in control of all games! They claim, and I quote " microgamming employees " are the only people that can control, or modify any games. It's funny because, no matter which one of my 10 casino accounts I play in, when I login every morning, I have no problems with any games for about 5 minutes! Once the casino gets an alert that I've logged in...a casino employee is assigned to monitor my account ( control the outcome) the games start jerking, pausing, running slow...and winning scatter symbols start landing for free spins and then disappear for a loss of free spins. Before agco starting taxing this company to operate in Ontario...I had absolutely no problems with any games. I could win free spins all day long on any game. Yes, they didn't always pay big, but they came up fairly always. Knowing that the player can't stop the reels, if they keep resetting the reels for the same outcome loss...they know 100 percent you will not get free spins or anything! Every time my play through bonus money finished, where I can cash out a bit of money, that VERY SECOND they shut down the entire system! So not matter what game or bet amount you play...they take your money until it's gone! If you push that cash out button...leave it till it is sent to you...they also shut down the system if you cash out and they will take every penny of your money. No they claim this is just a big coincidence. yet this has happened to me for 2 years straight...only after agco stepped in. Every single time I've played, not matter which accounts, in multiple accounts per day, with multiple deposits on all the same exact games!

I'm sorry but, luck and random do not! Operate like this... coincidentally. It's called random, because the same things don't keep happening over and over. Many times I do hit finally on free spins... it either disappeared the scatter symbols to cheat me...or u hit it big in the spins...the game flickers or says " a general error occurred " boots me of the game..when I reload the win is not there!

So I started questioning them . They claim there's no records in their system that this occurred! So I tried to pull up my gamecheck records in my account and all of them are gone! I've asked the casino for these records as proof...and they claim and I quote " there was a system error " all of your game records can't be retrieved. So they deleted my records for proof of game manipulation, I only have my proof on my video recordings. I sent them to agco but they don't do anything to have my stolen money returned. They make too much money off casino rewards and won't cause any disruption that cost them from making money. I've put my reviews on TRUST PILOT.COM about them deleting my game records but nothing is done.

Bottom line...#casinorewards and #microgamming are manipulating and rigging games to steal people's money...and the #agco that's supposed to be there to stop this from happening are not doing anything about it.

SAVE YOUR MONEY...DONT PLAY IN CASINO REWARDS. You will be sorry and out hundreds of thousands of dollars due to game rigging as I am!

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Eddy weathers
Northyork, CA
Jun 12, 2024 3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ma andreou

These guys need to be shut down. Everyone should start recording their gaming sessions that catch the cheating and the fraud so that the gaming commission board will shut them down for good from operating in Ontario

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Charles watamaniuk
Baltimore, US
May 28, 2024 7:25 pm EDT
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This casino is a pure scam. I mean pure scam! They do everything to make sure you can't get free spins on games that I have played for years on end. I know everything about the games I know when they cheat and when they're being controlled. I've constantly asked him for fair play and all they do is think it's a big joke and laugh about it. These games cannot take winning symbols out of themselves. Only casino employees can do this. Only casino employees can remove the scatters out of the game like they've been doing on all of these games, including all the brand new ones that they claim are hot paying anything to steal people's money. People need to complain to the gaming commission board because this is ridiculous that the stealing people's money and getting away with doing it. And zodiac casino is one of the worst casinos in their chain of casino. They steal so badly. It's not even funny, even right in front of your face with malfunctioning games, stealing wins that land and then they disappear absolutely disgusting. Everybody just needs to stop playing in here and then this way to have no choice but to close down and stop stealing from people.

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Cassey m
Toronto, CA
Jun 11, 2024 2:25 pm EDT
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People I think the only way to finally let people catch casino rewards in the act of cheating, manipulation and fraud, is to go live with your gameplay either on Facebook or on YouTube. This way all your followers can see exactly the little tricks that they do to steal people's money. I'm finding it quite odd that since AGCO changed the rules in 2022... These guys have went to work since they have to start paying tax to Ontario to operate. Who else to get the money from then the players right? And since trustpilot.com is working in cooperating with casino rewards to make sure they keep their reviews from hitting 81% bad rating so they don't lose their client, they start removing a lot of these new reviews that keep popping up that are bad. They're only allowing a lot of false five star reviews written by the casino itself. No matter if any players flagged them or not, they are allowing them to stay up and they are removing the bad reviews which is an accomplice to fraud. People beat them at their own game and when you decide to actually play in their casinos, please go live and let your followers know. Also, give heads up to your contacts at the agco gaming commission board of Ontario to watch along as you play so that they can witness firsthand, just the tricks and the frauds The casino rewards is doing. This is the only chance you have for them to stop stealing people's money or to be banned from operating in Ontario is to do this and to keep putting your honest reviews on trustpilot.com and if they decide to remove your genuine reviews, my suggestion is to contact the better business bureau in America department and also it is listed under..(.trust pilot inc ) that is what you have to choose to leave the review. Because the only way that these two corporations that are working together to scam people out of their money is to let everyone see with their own eyes, let them witness it happening live and when they flag your bad reviews, please put your complaints to the better business bureau with that exact name for trust pilot Inc. They are out of New York.

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Eddy weathers
Northyork, CA
Jun 12, 2024 3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've been playing in casino rewards for years. I know everything about every single game in here. I have spent hundreds and hundreds of thousands in here, yet for the last 2 years once agco stepped in all they do is rig the games extremely badly. They rigged them right in front of your eyes and then lied you and say it's all luck and randomness. All I noticed them doing is that they keep resetting the reels on the games, especially the one that I play the most, and they have taken out all the scatter symbols so that you may not get any. Good luck or chance at winning any free spins. Finally, after playing the same game for one week straight, $4,000 spent on the game. I finally triggered the free spins for the first time and guess what, on a $20 a spin bet... With 15 spins to start and each one that wins multiplies by one the game ends up paying me $15 after 15 spins and $4,000 spent on They keep claiming this is all luck. Just my bad luck. It's the player's. Bad luck. It's just random. I beg to differ because I have evidence of otherwise and this is all they do. Is they rig and cheat and steal from people. Is the government ever going to do anything about these guys? They need to be shut down man and made to return people stolen money that they've stolen in the last 2 years.

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Christa g
Toronto, CA
Jun 12, 2024 5:30 pm EDT
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This casino chain just robs everybody blind. CAPTAIN COOKS AND ZODIAC CASINO are the two worst casinos out of casino rewards. Just like my review I put on trustpilot.com regarding these two casinos. All they are doing is rigging these games to cheat the money out of my pocket day after day for the last 2 years straight. nobody seems to see when these guys keep cheating. People and trustpilot.com keeps removing my review and I have to keep posting it because all trustpilot is doing is helping this fraudulent people.

I want $6,000 last week after having to spend 50 Grand in the last 4 months and now they don't want to pay now they claim oh it was a malfunction or an error on the game when I hit the jackpot with all the wilds on the whole entire screen. So they keep taking my money constantly for years on end. But when it comes time to paying all of a sudden, there's some sort of error and they don't want to honor the payout. Everybody's got to stay away from these casinos, especially these two. They just cheat right in front of your eyes.

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Roger littleton
Etobicoke, CA
Jun 13, 2024 11:07 am EDT
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So in two thousand twenty two I decided to call it quitson casino rewards for a while. The only fact being because a g c o stuck their nose into this business, And allowed casino rewards to have full control over the player by not allowing to stop the real.

So I was forced to take a 2 year break for the fact that they stole over $750000 in.He's person in less than one year due to this. Due to the extreme game, rigging and constant game modification.Every time you managed to win a little bit of money , they would modify the game... To be able to cheat you out of your money.

So last week I decided to log in again and deposit another $1000.Just to give it a try.Maybe who uno's god stepped in and stopped them from being able to rig and cheat and guess what... The cheating is even worse. $1000 spent in under 20 minutes.Only playing my five dollars a spin. I noticed that every single game that I used to play and have somewhat of a fair chance... They have went along and they have modified the game and removed every Is single scatter symbol that you need to actually be able to win the free spins. I.

Went and bought the free spins for $200.I guess what it pays three dollar win when they're all done. These guys have taken fraud and stealing and game rigging to the next level. Right of all the online casinos that are out there.This is the only group that will rake and steal your money.

And with the help of the employees that work at...#MICRO GAMING This is allowing them to have the software to be able to do these modifications to the game.They remove the scattered symbols that you need and to regular manipulate as they did.Two years ago every single time I landed on a thousand dollar win and up it would say some sort of error happen... And then the win would not be there.After the game booted you off you would come back and the wind disappeared. And of course, cassina rewards claims that never happened.You never want any money. This is how.

They ended up stealing over $700000 from meat in such a short period of time with the help of AGC O.And micro gaming especially. I think it's time people.Just stay away from this casino.And hopefully they will be banned from operating in canada.

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Selena childs
Burlington, CA
Jun 15, 2024 8:40 am EDT
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I would like to know why casino rewards is still in business? I have been such a lawyer customer for numerous years now. I play on a daily basis constantly playing the exact same games. I know everything there is to know about any game in their casinos and anyone can ask me anything about any game in here and I can tell you exactly everything about the game.

I always have known when the games are being fair and when they are being controlled. Everyday I question these guys on the fairness of the games and yet I'm told the exact same things... They are not cheating. It's just my bad luck every single day every single deposit. This cheating has to stop. Somebody has to look into this casino chain and stop the cheating once and for all. They are robbing too many Canadians out of their hard-earned money and giving unfair play.

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Willis c.
California 3105553454, US
Jun 15, 2024 12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This garbage, scam and casino is doing nothing but rigging their games to steal everyone's money.!

I would advise that any new players before you think of opening any account. Read all the reviews. What is going on because these guys will take every single dime from you.

I won $3,000 last week and they won't honor the win. They keep taking deposits from me for the last 20 years and in the last 2 years they've been really going to work on rigging these games and then finally after I finally win a couple thousand dollars they have the excuse that I have to contact the risk management. So I contact risk management and they tell me that I did not win that money in the free spins that it was all just a glitch in the game and they're not going to honor the payout yet when the game is stealing from me right in front of my eyes and I tell them about this. They're telling me there's nothing wrong with this game that is running properly. There was no glitch in this game. I want fair and square and the free spins. I got multiplier wins up to 20 times pay! These guys are ripping everyone off and they don't want to have any honor or integrity to pay you when you do. Finally win and it's it's sickening enough for the fact that they're rigging all these games and they're accusing micro gaming of doing it which is the game provider for most of these games. I'm pretty sure that micro gaming has nothing to do with what is going on. They're not the ones that stand to win people's money. Only casino reward stands to gain from this.

Please any new players or existing players run the other way. Just file your complaints with the government of your country and ban the se people once and for all you need to have them put out of business.

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Chester lonski
Florida, US
Jun 16, 2024 10:56 am EDT

Casino rewards has be robbing me out of my hard earned cash for over 2 years now! One of the casino rewards employees have been targeting me! All because of their own cheating and game rigging...I was forced to finally post a 1 star bad review on..TRUST PILOT.COM

Since I posted because I had enough with the fraud..trust pilot forced me to answer their email, and tell the casino rewards my account number and who I was, or they threatened to remove my review if I didn't respond to the casino. The very second I told the casino my name and account number...that's when I stared to get targeted! I wanted to remain anonymous, But once they found out who I was, somebody took avendetta against me in casino rewards and really went to work stealing every single deposit.I have made sense the last six months.

I have sent numerous emails to the casino and chat regarding this happening, but they just deny its happening.

What did casino rewards expect?I would do after being frauded out of so much money right in front of my eye? Did they expect?I would put a five star review and say thank you for cheating me out of my hard earned money? As long as they are able to get away with cheating me, and manipulating their games to steal my money...I will keep posting my negative bad reviews until the right eyes finally see what's taking place, or until they stop rigging their games to cheat me.

All they answer back is...that they have been in business for over 20 years and it's all just bad luck I'm having. It's funny that they say bad luck, Because if bad luck refers to them removing all the scatter symbols from the games, Resetting the game reals to have the exact same symbols come up, And also disappearing scatters.Once they all land for the free spins they disappear... If that's what they mean by bad luck then I guess I do have bad luck. I am confident that if they keep doing this enough people will complain about it and the right people will actually investigate into this fraudulent casino and what they are doing.

I would be very surprised if they're still in business by this time next year.Due to the constant cheating manipulation and game rigging, somebody has to eventually investigate what is going on because hundreds of people posting reviews on trustpilot.It'self telling the same exact.Things that are happening and not everybody can be lying and making it up.There is something going on clearly and somebody has to get to the bottom of this before they ruin any more lives.

If you people do post any bad reviews on trust pilot and Don't wanna have retaliation in the form of cheating your money, Then I would suggest.Do not listen to trust pilot and do not give them your username or your real name.Because they will in fact, do what they have done to me.And they have ruined my life absolutely 100%.All because of game rigging and stealing and it is very sickening that they have gotten away with it for this long without being investigated.

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Eddy lettle
Denver, US
Jun 22, 2024 9:33 am EDT
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I have played for more than 15 years in casino rewards. It hasn't all been bad either. But I noticed within 2 years straight, They have done some serious game rigging. I never used to believe bad reviews that people would leave, but in the last while I've seen with my own eyes, just how much game manipulating and cheating goes on with this group of casinos. Especially zodiac casino. I deposit every single week hundreds of dollars a week close to $1,000 every week. Last week I finally got a little bit of luck, I played some of the new games that were on there. There was 112 masks, fire drums. It was actually being fair. I was triggering off the bonuses but not any problems at all. It didn't pay very big small amounts here and they're highest around $50 for a dollar 50 bet. But nonetheless it was being pretty fair. Then I finally built up the balance after a week up to $3,000. I cashed it out for one day to sit in the cash out process until I was ready to come back in, reverse it and play. And just like every time for 15 years, I should know better that as soon as you push that cash out button. No matter what game you go and play, the casino shuts down every single game there is until they steal every single penny back. All of a sudden that brand new game that I built up to 15 times multiplier which cost me over $3,000 on 12 masks fire drum, not one time has the bonus triggered off since I pushed that cash out button and since I got the multiplier to 15 times after spending $3,000. Tell me that random. All of a sudden does this 15 years straight. Every single time I cash money out. They shut down the machines and they steal. This is wrong. Old people ask for is fairness when they deposit and play and all they're getting is manipulated games. I witness it now with my own eyes. Honestly, if they can't be fair to their long-term customers, they need their license pulled. This is wrong what they're doing. It is very sickening and I don't understand with all the people out there complaining of what is going on. Why do they still have a license to operate?. Honestly they need to either start being fair with people or just close up shop because as a matter of time they're cheating tactics are going to come back to haunt them. As of how they are now, I strongly do not recommend anybody open an account with these casinos. If you don't even believe that, go to trustpilot.com. look at casino rewards reviews daily. People are putting on bad reviews because of what they are doing and I don't think everyone can be wrong, can they?.

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Milly brown
Oklahoma, US
Jun 24, 2024 4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

#CASINO REWARDS is the ABSOLUTE worse casino online! If u don't already have an account...do urself a big favor...DONT OPEN ONE! These guys rob,steal,cheat,manipulate all their games to rob every single last penny u have to ur name.

Run as far as u can from this thieving casino!

Honestly, ur better off burning ur money or giving to charity. DONT GIVE THESE THIEVING B@STARDS ur money. I don't understand how the employees that are stealing from.People can look themselves in the mirror before they go to work knowing that they're going to work to ruin people's lies with the corruption in the thievery. Karma always has a way of working its way out.

Honestly People gotta start contacting the AGC o and the Government of both countries the country.They're in plus the u where these steves are based out of. They really need to be shut down. Also honestly.I believe that people that are getting cheated.Have the right to contact.Are payment provider and have their deposits reversed and refunded to their accounts.

I did a lot of digging and research.And I found a channel on youtube that even post a lot of the person's videos of being corrupted cheated manipulated games. You should check it out if you don't believe it.'s it for your own eyes?There's hundreds of videos I found have what casino rewards has done to people. Is linkedin below.

https://youtube.com/shorts/fUHuJM2iO48?si=VzvWmDjNFXdc8O4G

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Bobby vetler
Florida, US
Jul 12, 2024 3:52 pm EDT
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Casino rewards need to be shut down, and the employees need to be sentenced to a jail term!

Every single time I have played in the last 2 years. I have nothing but drama with these guys. Non-Stop game rigging. It's just beyond ridiculous. How are they still in business after the amount of cheating going on and complaining from thousands of clientele all stating the same exact things happening to them. Fraud, game manipulation. Cheating theft.

You'll notice I keep an eye on trustpilot.com. that is the only review site that you can leave a review for this fraudulent casino rewards. There are new reviews which are negative reviews almost every single day for the last couple months... Yet? Trustpilot.com is helping casino rewards and they will not let these bad reviews go over 81% negative. So they have a review site that is also protecting them from being shut down and that doesn't help for the gaming commission to investigate these criminals. If you don't believe me, go and look for yourself on trustpilot.com and you'll see that there's just nothing but fraud going back and forth between all these companies is just ridiculous. Micro gaming who supplies the games apparently are the ones I'm being told that are the ones that are making changes to this games and the ones that are controlling these games according to casino rewards chat personnel. I don't believe that for a second because the only ones that stand to win or lose money is casino rewards. They honestly have to be thrown in jail. If you're not a new player on this site, please run the other way as fast as you can. Don't even deposit $1!

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Charlie chapple
Miami Florida, US
Jul 27, 2024 3:17 pm EDT
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This casino is absolutely fraudulent. Finally, when you do get a chance to finally win and you push the cash up button you try to play with the balance left over and they shut down the entire system to make sure that they steal the money. Then when you reverse the money to play, all they do is just keep stealing it until it's all gone and then they tell you it's your bad luck and this happens all over again. If you're a new customer reading this, I recommend that you really stay away from this casino. Do not get yourself tangled up with this fraud. It's a matter of time and they will be getting closed down. They can't go on forever and keep stealing from people and not being caught. It is very much time for the AGCO to start looking and investigating this fraudulent company along with OLG casino, they're both run from the same partners and they both fraud people out of their money in the same manner as by rigging games and manipulating and then telling you it's bad luck.

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Jessy ray
California, US
Aug 10, 2024 5:15 pm EDT
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Casino rewards is the biggest fraudulent casino out there online. My biggest advice to anybody stay away from them. They do nothing but rig and steal your money. They have been caught. And they still continue to do it to players. My advice to any new players that are looking into playing here... Don't! You will honestly be sorry if you ever ever sign up for this casino. Do yourself a favor and luck the other way. There's only two major fraudulent casinos online

#casinorewards.com and #olg honestly, you have to stay away from both of these casinos. They're nothing but fraudulent and if you don't believe me, look at trustpilot.com OLG has 94% bad ratings daily and casino rewards has well over 100% but trust pilot is deleting a lot of people's reviews to keep it from going at 100% bad rating because if it hits 100% bad rating they have to drop them as a client. So instead of losing it on money, there are racing people's genuine reviews and letting five-star fake reviews post from the casino itself so that they don't lose another customer. Stay away from both of them. You'll be sorry if you ever sign up for either one of them.

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Benny lovington
Tampa, US
Aug 13, 2024 12:58 pm EDT
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My lord. How much scamming can these casino's do? They still owe me over $5000 for more than one year. I won over $3000 and they went into my bank account and helped them self to over $2000 in deposits. I didn't even play. I was out of the country on holiday for over a month, I never even logged in, on those dates. This was not the first time they have went in and taken money. I used to save my cvc in my casino account as it's an option, but then they started going in and taking money off my card. Absolute crooks. There cheating is so wrong.

I searched on youtube to see if there's other proof of the casinos cheating and I found a page that proves all the fraud going on. What they are doing to players is so wrong and illegal.

https://youtu.be/BY2UtAE56KM?si=DzvpjwsuF5Fphxie

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Balvinder cholly
Toronto, CA
Sep 14, 2024 11:35 am EDT
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The reason why I'm coming on here now to make a complaint about casino rewards is the following:

I have been a long-time loyal customer of this casino chain since they open around 2001. Now it was not always this bad. There was a time long ago that there was fairness in this casino. You could log in. You can deposit $50 and you can play unlimited pretty much for days and weeks on end without being cheated. You could win decent amounts of money off and on and had no problems with this casino at all.
In 2022, the agco which is the gaming committee board of Ontario decided that they would make some changes and start ensuring that all the online casinos such as casino rewards would have to pay Ontario provincial tax to be able to operate the casino in this province. That is absolutely fine. It brings in money for the province and the people. However, The moment this rules were implicated casino rewards instantly started rigging the games that cheat people out of their hiring money.

The biggest thing, the biggest two things that they do are the following:

They keep resetting the reels on the slot machine games as you're playing every three to four spins. They have it reset where the same non-winning patterns keep appearing.
Number two they have went into these games and they have removed all the scatter symbols so that you will not get any fair chance at all to trigger any free spins or bonuses. This way all you do is pump in deposit money with no fair chance to win when they're doing both of these two things.
There's numerous complaints from all kinds of players regarding all of these little tricks that they pull on a site called trustpilot.com. there you can log in and see numerous players especially from around the world. More so Canada that are all claiming the same things happening to them with this casino brand. It's over! 81% really bad ratings for these guys in the past 2 years. Now either everyone from around the world is somehow getting together and stating the same facts happening just to make a big lie. Or in fact casino rewards is guilty of everything that is being said.

They don't understand that they are losing all of their loyal customers on top of with all the bad reviews that they are receiving, they will never and I repeat ever get any new clients ever again. There needs to be a stop. What do these guys being able to rig these games? I know that hundreds and hundreds of people have made complaints to The gaming committee about these guys and nothing whatsoever has been looked into in any shapewear form as they are still continuing to steal from players today.
All players would like is a fair chance to win without logging in and having their money stolen day after day after day. I play five different casinos at a time weekly depositing $200 in each one. I play all the same identical games in every one of my casinos and every single one of my casinos on every single identical game is doing the exact same fraudulent thieving patterns to steal my money. This stuff has to end they have to be held accountable and they have to start having to return people stolen money. This is sickening and it is wrong and somebody has to look into this. Players have to get together and open up a class action lawsuit so that the agco will be forced to put a stop to this once and for all without turning a blind eye as to what is going on with this casino. It is the worst casino online at all... There is no other casino remotely close to what they are doing. Every other casino is giving fair play. They are paying their provincial taxes with no problems yet. Casino rewards is so greedy that they are just stealing from their players left right and center and it needs to stop today.