I won over 3500, and withdrew 2900. The pending period took forever so I finally contacted them ans the lady said that everything was good that just 3 echecks for 20. Each different months were returned and that I had a outstanding balance of 60. Which she said was fine that she will just take it out of my winnings and I will get my deposit on the Monday. Monday comes and I contacted them again and they said to call risk management. Which I did. Ans they asked for proof of deposit (etransfer) and the amount of money I had at the time of deposit. I am always in my over draft which I am allowed to spend as I spend extra fees a month to be able to use it. Ans when sending my bank statement the risk management team saw that I was in my over draft and immediately closed my account and said they can't pay out because I am NSF. And was NSF when I sent the etransfwr. But OBV the bank wouldn't let me send a etransfer unless I had money available to send Which I did. They voided my winnings and told me not to contact them. I was also getting double charged by them and was paying my echeck nsf fees. They would charge be double for every echexk I out in and then when they would put it on my account I would obv go NSF because they were charging me double then what the original echeck amount was. When I called they said that they charge double when you go nsf. And looking thru my statements not one echeck got returned into my account from it going nsf. My bank covered it all and then I paid the added nsf charges. On top if the cost of the actual echeck. So for months they were taking my money, charging double causing me to go NSF, me paying the bank extra for the NSF fees that casino rewards put me in. Then just to win and then my winnings getting voided. If that was the case they should of stopped taking my money how long ago and let me know that I had over 0 percent chance in winning. But they had no problem taking my money for me to place the bets
Desired outcome: either the money I put into the casino paid back to me because I basically had 0 percent chance of winning. OR IF THE CASINO was charging me double for any echecks that went nsf tgat it wouldn't be voided