Casino Tropez’s earns a 2.3-star rating from 3 reviews, showing that the majority of gamblers are somewhat dissatisfied with gaming experience.
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Verification of documents
Today is 1 May 2023. I tried to make a withdrawal two weeks ago and after a couple of days saw that the money was back in my account. I had to send my documents but no one told me. Up until now nothing I have sent is right. I have sent my I'd three times as well as other documents. I can not send them in a better state. They were photos, not scanned. Not blurry. I am feeling powerless and fed up.
Deposit made
I made a deposit of R400 into Casino Tropez account on 21/11/22 at 23h29 and until now they have not allocated the payment into my casino account. I have been asking them everyday and they keep on telling me their technical team is looking into this. It is now 6 days since I made the deposit the money went off my bank account immediately. I have sent them the proof of payment and have been sending emails and contacted the customer service dept. everyday and they keep on telling me i must be patient and they are searching for the problem.
I paid for a service and now I don't get the service I paid for.
Desired outcome: I want my money allocated to my casino account or refunded to me
Scam
Casino Tropez took the players money when they tried to withdraw. Basically, they never paid the players that won and kept the money of the players who lost. The statistics of all Casino Tropez games is unfairly skewed to benefit Casino Tropez.
The complaint has been investigated and resolved to the customer’s satisfaction.
Delayed acceptance of ID and POA by over two
Weeks so far - so unable to withdraw my winnings.
Every excuse in the book.
Casino Tropez Reviews 0
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Overview of Casino Tropez complaint handling
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Casino Tropez Contacts
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Casino Tropez phone numbers63-2756-797063-2756-7970Click up if you have successfully reached Casino Tropez by calling 63-2756-7970 phone number 0 0 users reported that they have successfully reached Casino Tropez by calling 63-2756-7970 phone number Click down if you have unsuccessfully reached Casino Tropez by calling 63-2756-7970 phone number 0 0 users reported that they have UNsuccessfully reached Casino Tropez by calling 63-2756-7970 phone number44-800-047-054144-800-047-0541Click up if you have successfully reached Casino Tropez by calling 44-800-047-0541 phone number 0 0 users reported that they have successfully reached Casino Tropez by calling 44-800-047-0541 phone number Click down if you have unsuccessfully reached Casino Tropez by calling 44-800-047-0541 phone number 0 0 users reported that they have UNsuccessfully reached Casino Tropez by calling 44-800-047-0541 phone number
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Casino Tropez addressP.O Box 1289 Makati Central Post Office 1252, Makati City, N/A
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Casino Tropez social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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