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Castle Creek Cavaliers Customer Service Phone, Email, Contacts

Castle Creek Cavaliers
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2.3 3 Complaints
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Castle Creek Cavaliers Complaints 3

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J
9:52 am EDT

Castle Creek Cavaliers deposit paid and still nothing to show for it

When I first reached out to Merle she was helpful and seemed genuinely interested in helping me with bringing home a new puppy. That soon disappeared. After I gave Merle my deposit to be on her waiting list things basically fell apart. I then noticed that the dam that was supposedly having my puppy was listed as a different color than what I was told. I double checked the Offa website and the dam was listed incorrectly there too. I then checked the health certification dates on a couple of other dogs and they did not match what was listed on the Castle Creek website. I reached out to Merle multiple times for clarification and she provided an explanation, but her words didn't hold much weight. In addition, she never contacted me to let me know when the dams where pregnant, or when the puppies were born. So, you're basically paying Merle upfront for nothing. Even four months later Merle has still not told me which puppies are left available for me to choose from. After I started to lose trust in Merle, I reached out to five other breeders, and not a single one asked for a deposit to be on the waiting list. Don't waste your time or money here.

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R
3:56 pm EST
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I would rate this business as a MINUS five stars if possible. Run - don't walk - away from doing business with this "backyard breeder". This customer, a 25 year educator with two master degrees in education & currently a fifth-grade elementary school teacher, decided to adopt an AKC Cavalier King Charles Spaniel because she wanted to own and train a...

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E
12:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wouldn't advise anyone to get a puppy from this breeder, Merle Tucker. I purchased a puppy from her in July and she has had a cough the entire time we have had her and is still sick to this day! She has not taken responsibility for selling me a sick puppy nor has she reimbursed for any of the $8, 000 we have incurred in medical bills. This is not...

Read full review of Castle Creek Cavaliers and 14 comments

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Overview of Castle Creek Cavaliers complaint handling

Castle Creek Cavaliers reviews first appeared on Complaints Board on May 29, 2012. The latest review deposit paid and still nothing to show for it was posted on May 21, 2017. The latest complaint Awful was resolved on May 29, 2012. Castle Creek Cavaliers has an average consumer rating of 2 stars from 3 reviews. Castle Creek Cavaliers has resolved 1 complaints.
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  1. Castle Creek Cavaliers Contacts

  2. Castle Creek Cavaliers phone numbers
    +1 (760) 518-8160
    +1 (760) 518-8160
    Click up if you have successfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number 0 0 users reported that they have successfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number Click down if you have unsuccessfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number 0 0 users reported that they have UNsuccessfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number
  3. Castle Creek Cavaliers address
    3553 Hollyberry Dr, Vista, California, 92084, United States
  4. Castle Creek Cavaliers social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
Castle Creek Cavaliers Category
Castle Creek Cavaliers is ranked 43 among 99 companies in the Dog Breeders category

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