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CCBill review: unauthorized charges 12

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2:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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ccbill.com claimed to represent deitary supplement company.I called the company, the phone was not in service.charged$89.21 into my visa acct.This company is out there, poeple should be careful.I'm still fighting with them everyday if they pick up my call. Hope people are aware of this scam company .YOUWANT TO KNOW MORE CALL ME [protected] AYONSON

12 comments
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Valerie
Valerie
US
Oct 07, 2008 6:12 am EDT

CCBILL.com Charged hundreds of dollars to my credit card over several months, for an alleged subscription to some 'hotasiancam.com' I have never heard of. Nor would I ever subscribe to such a site if I had. I don't use the card on the internet, never have! I have no Idea how they got the numbers or how they make these unauthorized charges. I called the [protected] phone number provided by my bank, and actually talked to a very polite man who asked me a few questions about 'Do I know this or that' and then promised to reverse the charges in 7-10 days. I suspect, judging by the amount of negative feedback on this site that I am one of THOUSANDS of people with the same problem.

Even if this company returns every nickel to everyone who calls and requests a refund they still may be enjoying hundreds of thousands in free unauthorized interest free loans, and there must be millions that go undetected and uncontested.

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Jeff Martens
Nov 17, 2008 5:52 pm EST

I had a similar problem with CCBill. I'd signed up for a dating service, DemocraticSimgles.com. They charged my Discover card via CCBill. I canceled my DemocraticSingles account, but the CCbill charges kept accruing--I wasn't watching my statements closely enough. I called Discover, but they passed the buck to CCBill. I called CCBill, and they said they'd refund me if DemocraticSingles told them to. DemocraticSingles at that point was apparently dead: no phone number, and all e-mail bounced. So then CCBill said they'd issue a refund if I could forward the e-mail acknowledgement from DemocraticSingles. I did so. No refund.

As near as I can tell, CCBill essentially serves as a money launderer for fly-by-night operations.

Valerie
Valerie
US
Nov 19, 2008 9:37 am EST

I recently signed up to view my bank statements online and while reviewing them i saw a charge that said ccbill.com. I went to the website and never used that company before. I called their 800 number to ask why and what I was being charged for. Today's date it October 31, 2008. When I called they asked me for all of my information so I gave it to them. They proceeded to tell me that my account has been being charged since October of 2005, a total of 95 monthly charges at 29.95

When i asked them to put the money back, they told me that they can only refund up to 60 days... so what happens to the rest of the $2845. All they had to say was sorry. I also questioned what website were these transactions processed through. Some one used and old check and signed up for 3d sex games with my account.

I guess my next bet is to have the bank fight it... if they do...

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JOLLY
Nov 22, 2008 5:06 am EST

20, 39 euros preleved?

What?

i have no membership

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Colin
US
Dec 25, 2008 12:10 pm EST

I called CC Bill as soon as I discovered a billing problem. I signed up for three days service, on Malestars.com, 12/02/08 and was charged a monthly recurring fee, 39.95 dollars, for two things I did not order, on 12/05/08.

The tricky website depends on an unexplained suffix following 'three day' order (*1) as indication that I am accepting re-billing, on a site I didn't want, after being on it for 3 minutes.

Customer 'no support' was willing to lecture me and the supv. screamed at me and refused to cancel the clearly hidden charge. Ripped off at Christmas, of money I can't afford!

I will never order a CC Bill payment website again!

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AverageTim
US
Oct 25, 2010 3:34 pm EDT

I subscribed for an adult website that used this company for billing. I canceled my subscription however CCbill.com has continued to bill me despite the fact that my membership was canceled. They refuse to refund my money so I filed a dispute with my bank.

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TAgile
US
Aug 03, 2011 8:10 pm EDT

I had a disagreement with an automatic bill I received from ccbill.com. I did not authorize or know about the bill till I found it on my on-line bank statement. I did get them to give me a refund but I waited over a hour before they agreed to give me a refund.

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colleen bruce
Salem, US
Nov 29, 2011 7:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Recently I was notified by my bank of a questionable charge of 89.97, from CCBill.com. I called the phone number and of course got nowhere, then came to this web page. I did note that some complaints were almost 4 years old. So what gives with this "scam" with all the complaints appearing online !

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bmcg
Chicago, US
Mar 06, 2012 5:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I also was charged $39.95 for something I never authorized. I went on a site to look and somehow my account information was taken and they have been taking that amount from my account for 3 months. Luckily I caught it when I did. How can they be allowed to do this?

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Athinge
US
Sep 26, 2012 8:14 am EDT

Was getting a Free Simple of Weight bills - they have been charging me for the last couple of months $89.00 Without my knowledge how can they do this when I had no idea.

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anonymous122222
washington, US
Mar 28, 2013 1:37 am EDT

Yes, they pull this crap with me before from this extasy-cam.com website I only buy $20 of credits for, then they just kept charging and charging and charging my card and when I noticed their was several hundred dollars in incorrect charges.
I called and cancelled and was told to fax them the details and statements so they could cancel and refund my card.

I did and they never respond to me or my follow up inquiries. They then told me I HAD to call the merchant and resolve with them. The phone number they gave me was supposedly a USA number and was but an old lady answered . I contacted CCBILL again to let the know the number was no good and they said too bad because we can't give you a refund since were just the 3rd party billing company.

CCBILL, you are nothing but a ### company who processes illegitimate CC transactions thru foreign websites that provide no means to resolve "accidental" charges; as your company worded it. Ya'll cared nothing about the fact that the merchant gave you a false phone number to provide customers with when contacting you about unauthorized charges, that tells me something about the shadiness of your stance on the whole thing.

You should not agree to provide any foreign websites with processing payments for intangible things if the only way someone can get a hold of the directly is thru some phony a** number they gave you. Thats your responsibility to make sure those merchants, as you call them, have been verified as actual and credible entities and not just some Nigerian dude living in a sheet-metal roofed mud hut, and a laptop coupled with his bold & unjustifiable desire to take payment for something he has no intention on providing you more than that one initial time... but the SOB keeps will not stop charging people again and again without merit or prompting from the acct owner...
'WTF kinda company is gonna turn a cold shoulder to some behavior like that?

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Tina
Cleveland, US
Dec 17, 2014 6:57 pm EST

I wasn't even a costumer with this company and they charged me 39.95$ every month. It was so innocent, a free trial for 7 days, and they continued to charge me for months because I didn't cancel the purchase. Of-course they cannot check when is the last time I used the account, because it would be only for the time of the free trial and they certainly can't give me the straight answer why I couldn't log in later on if I was still paying for it?! The associate said "it was probably something wrong with your account, but many other people experience this as well, you should give us a call, this is how it works". Nice trap, they tell you it’s a free trial; then after that you are not able to log in, you think that the trial expired but they continue to charge you. Brutal! I reminded him of the costumer review of his company, that is barely one star, and asked him, how come that they have so many unsatisfied costumers, but he simply replied, that we -costumers " don’t know" how to read when we shop online, which makes us all illiterate I guess.
What a lie, this is such a bad way to do your business. You guys really suck!

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  1. CCBill Contacts

  2. CCBill phone numbers
    +1 (800) 510-2859
    +1 (800) 510-2859
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    Merchant Support
    +1 (888) 596-9279
    +1 (888) 596-9279
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    Consumer Services
    +1 (855) 330-8755
    +1 (855) 330-8755
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    Affiliate Support
    +1 (888) 364-4332
    +1 (888) 364-4332
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    New Merchant Inquiries
    +1 (480) 449-7751
    +1 (480) 449-7751
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    Corporate Headquarters
    More phone numbers
  3. CCBill emails
  4. CCBill address
    2353 W. University Dr., Tempe, Arizona, 85281-7223, United States
  5. CCBill social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024