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CCO Mortgage
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5.0 2 Complaints
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CCO Mortgage Complaints 2

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M
9:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCO Mortgage They refuse to help

In late 2010, we knew that in about 6 months or so that we would begin to have some issues in paying our mortgage in full, so we called our mortgage company, cco mortgage, and they basically said that we had no options. We found the "making home affordable" program and saw that we qualified for it. We filled out all the paperwork and faxed it in along with all the supporting paperwork. We called and they said they would review it and let us know. A few weeks later, we contacted them because we had not heard anything and they said that they did not receive it. We sent it in again, called and they again said they would let us know. Again, we called after a few weeks and they said that they were missing a page. We sent it in again, called and made sure that they received everything and they said again that they would let us know. A few weeks later we called again because we again had not heard anything and they said we did not qualify and when we asked why we did not qualify, they said "you just don't" and hung up the phone. A couple weeks later when we started to have issues paying we called and asked if we could pay $800/month and they said no. In July of 2012, they filed for foreclosure and we fought them in court. The judge told CCO to work with us and asked us to pay $776/month until they figured out all the numbers and wrote up a new agreement. Once we received the new agreement, we called to ask our single point of contact some questions and had to leave a message. A week later we received a call back and asked them if they could take their lawyers fees off (only around $2000 of the more than $30, 000 that they added on to our principle...that call ended in a screaming match, started by the CCO representative. We later called back to see if that agreement was still an option for us and they said no. They then told the judge that we had declined their offer and asked him to rule in their favor. The judge declined that. Then CCO asked to have the case closed and it was closed this March. The same weekend we found out that the case was closed, CCO sent us a check for almost $2000, but now they say we have to pay them almost $50, 000 in a couple of weeks or face foreclosure again. All we have been asking for, is for them to work with us and they refuse to. I don't think we have been asking for to much...we have been trying to work with them and giving them options for more than 3 and a half years now, but they will not talk to us or offer us any options.

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J
1:19 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

cco refuses to correct a mistake they made on a nov. 09 payment after sending a letter saying a correction was made. they have charged a late fee every month since nov. 09.

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Overview of CCO Mortgage complaint handling

CCO Mortgage reviews first appeared on Complaints Board on Jun 20, 2010. The latest review They refuse to help was posted on Apr 9, 2014. The latest complaint They refuse to help was resolved on Apr 09, 2014. CCO Mortgage has an average consumer rating of 5 stars from 2 reviews. CCO Mortgage has resolved 2 complaints.
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  1. CCO Mortgage Contacts

  2. CCO Mortgage phone numbers
    1,800923
    1,800923
    Click up if you have successfully reached CCO Mortgage by calling 1,800923 phone number 0 0 users reported that they have successfully reached CCO Mortgage by calling 1,800923 phone number Click down if you have unsuccessfully reached CCO Mortgage by calling 1,800923 phone number 0 0 users reported that they have UNsuccessfully reached CCO Mortgage by calling 1,800923 phone number
  3. CCO Mortgage address
    910 Douglas Pike, RSD370/Legal, Smithfield, Rhode Island, 2917, United States
  4. CCO Mortgage social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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