Menu
For Business Write a review File a complaint
American Home Recovery Customer Service Phone, Email, Contacts

American Home Recovery
Reviews and Complaints

Learn how the rating is calculated

5.0 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Home Recovery Complaints 5

ComplaintsBoard
R
10:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Trying to modify my loan without authorization!

AHR has been "requesting" a loan modification on my home loan with BOA thru an email that was NEVER authorized by me. I never even heard of this company! I only found out b/c BOA listed my home loan online as "in the process of a mortgage workout". This has happened now 2 months in a row. My belief is that they submitted a request on behalf of someone else, but transposed the account number. Someone by the name of MEGHAN DURANE is doing this. If anyone out there has a mortgage with BOA (AHR may have an account with them), PLEASE check to see if they are doing the same to you! I have rectified this situation with BOA (they have noted the account extensively), but am expecting this MEGHAN DURANE to keep trying to push this through. Again, I have NEVER HEARD OF THIS COMPANY until now, so this has to be a scam. Cannot get in touch with anyone on phone at AHR (in fact, the VM recording says a different number than the one I dialed!). BEWARE!

Read full review of American Home Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Mortgage Modification SCAM

This is follow-up information. I have been in contact with an FBI Special Agent out of New York. I have shared my file of contact information concerning American Home Recovery. Please fill out an Internet Crime Complaint Form at

https://complaint.ic3.gov/ctf.aspx

and please contact FBI SA Russel Lehnes at
Russell.[protected]@ic.fbi.gov

Let's get some justice!

Adam

Read full review of American Home Recovery and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
ksimmons05285
Nashville, US
Sep 23, 2009 3:34 pm EDT

I have a mortgage with US Bank. This mortgage was refinanced in March of 09 bringing my interest rate down to 5.5% which brought my payment to 1070.00 T&I included.
US Bank knows of my situation as a single mother and a 32, 000 yearly income. I was really suprised this bank has even approved me with this large payment in the first place. Since March, I have lost money at my employment, from them taking my 5% commission away. On top of that my 3 year relationship with my roomate ended, leaving me without an additional 1000.00 a month.
I just placed a call with US Bank to see what my options were and was totally blown away when she told me there was nothing they could do, could not even talk to me until I was 3 months behind in my mortgage payments. I can not believe there is such a program out there that would place us in a category of a few weeks of losing our homes before you can get anybody to help you out in some kind of payment arrangement.
Maybe Im old fashioned, but I believe in prevention, before a disaster if available.
Kristin Simmons
Nashville, Tn

ComplaintsBoard
A
1:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unsolicited letter and initial phonecalls promising the world to modify existing mortgage. Wanted almost $8, 000.00 up front! I modified the contract to wire $1, 000.00 to their Bank of America account, with a final balance due of $3, 995 if and when my mortgage company accepts the modification and I close. I am out $1, 000.00 as the phone number is now...

Read full review of American Home Recovery
ComplaintsBoard
J
5:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery fraud

I am posting this to let others know NOT! to deal with this company.
Everyone that has dealt w/ them have similar complaints, they tell you that they can modify your mortgage loan, they have a "relationship" w/ whomever your mortgage is with. They promise you everything take 1500.00 dollars and they do not do anything for you except ask you to fax info on a bi-weekly basis i.e. bank statements, pay stubs etc. You will very rarely speak to your loan modification specialist as they do not acknowledge you or return phone calls. They lie, tell you they have worked out a modification and when you call your mortgage company they state that they have never talked to AHR and that they don't even have a 3rd party authorization form from AHR. REPORT these people to your State General Attorney as I have done for fraud, it is illegal for a loan modification company to collect upfront fees period! AHR will tell you that you are paying to retain an attorney. They have several complaints aginst them, they Isaak Khartizov, Jessica and Bahareh "Lisa" Pourtavoosi are frauds. Report them to the Federal Trade Commision, report them to the BBB tell everyone how they prey on innocent people trying to get a loan mod done. I wish that I could have found this site earlier. I wish I would never had done this now they are threatening me that if I don't pay them my loan modification quote "will be trashed" my mortgage company told me to report them. My mortage company is working with me on my modification. I am suing to get my 1500.00 back these people need to be thrown in jail.

Read full review of American Home Recovery and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
JEFFREY W BESS
ISHPEMING , US
Aug 05, 2009 9:59 pm EDT

WAS TOLD THEY HAD A GREAT DEAL IN PLACE FOR ME WITH MY BANK AND TO SEND $1950.00 AND I WOULD GET MY HOUSE OUT OF FORCLOSURE AND A BETTER % RATE AND LOWER PAYMENT. TRIED TO CONTACT THEM MANY TIMES WITH ONLY A FEW RESPONSES AND THEY KEPT SAYING 60 MORE DAYS. AND I HAVE COPIES OF EVEY E-MAIL THEY SENT ME AND THE ONES I SENT THEM AND A COPY OF CONTRACT AND CERTIFIED CHECK

B
B
bph
Great Neck, US
May 17, 2009 10:30 pm EDT

i used to work for ahr
and they are all honest and hard working people
the reason why all phone calls aren't answered is because of the heavy amount of phone calls they get a day, which is hard to answer everyone considering the amount of people they are HELPING
we tried in every way to help every one of our customers... and frankly i dont appreciate this... we are not frauds, we are honest people that want to help as much as we can
anne marrie is a perfect example of a happy customer.. its a shame more of our happy customers won't write their comments

M
M
mell
South Euclid, US
Apr 20, 2009 6:00 pm EDT

I agree with the fisrt person 100% they never return calls or emails and I have also sent there information to my states attorney general as well as to the white house Lori Kersol, and Isaak Khartizov said everything was simple because I had all the medical paperwork to prove a hardship. the one day that I called lori told me they were just waiting on Indymac Bank to call them I asked why would they my house sold at auction this morning, they are a bunch of crooks my family and I are now homeless as of May don't let this happen to you and so you know I contacted them in october and the house sold in march. If anyone needs someone to testify for them I will I want them all put in jail. MDC ohio

A
A
Annemarie
Boca Raton, US
Apr 16, 2009 1:46 pm EDT

I totally disagree with the above comment. I to have also worked with AHR and not only were they 100% on top of my loan modification but they have also gone above and beyond with there customer care to insure my loan was completed to my satisfaction. i have also heard that companys are not allowed to collect money up front but i feel as if someone is willing to help u practically by savin gyour home and savings u tons of money in mtg. payments i think they desreve to get paid a fee for all there time and work. my experiance with AHR and there employess has been very smooth and ez going and most satisfying service i have ever had. i would never report this company to the attorney generals office or the BBB because they have truly helped me and my family!

ComplaintsBoard
D
8:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To those in the seeking loan modification assistance please beware of American Home Recovery (AHR). I have been working with AHR to modify my loan since November 2008, a process which they informed me should take no longer than two months. At the beginning (before receiving full payment) they were very friendly and attentive always available when I called...

Read full review of American Home Recovery and 8 comments

American Home Recovery Reviews 0

Looks like American Home Recovery has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent American Home Recovery, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of American Home Recovery complaint handling

American Home Recovery reviews first appeared on Complaints Board on Apr 7, 2009. The latest review Trying to modify my loan without authorization! was posted on Sep 8, 2009. The latest complaint Trying to modify my loan without authorization! was resolved on Sep 08, 2009. American Home Recovery has an average consumer rating of 5 stars from 5 reviews. American Home Recovery has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. American Home Recovery Contacts

  2. American Home Recovery phone numbers
    +1 (843) 225-5948
    +1 (843) 225-5948
    Click up if you have successfully reached American Home Recovery by calling +1 (843) 225-5948 phone number 0 0 users reported that they have successfully reached American Home Recovery by calling +1 (843) 225-5948 phone number Click down if you have unsuccessfully reached American Home Recovery by calling +1 (843) 225-5948 phone number 0 0 users reported that they have UNsuccessfully reached American Home Recovery by calling +1 (843) 225-5948 phone number
  3. American Home Recovery address
    260 Industry Dr, North Charleston, South Carolina, 29418, United States
  4. American Home Recovery social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  6. View all American Home Recovery contacts
American Home Recovery Category
American Home Recovery is ranked 26 among 88 companies in the Mortgage Companies category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.