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I went and did an online booking at cebu air. After giving my credit card particulars and press submit, I was prompt that I had done something wrong and was told to resubmit again. I cancelled the whole thing. When I received my credit card statement this month, I found that an amount of $232 was paid to cebu air. I called my credit card company who than gave me the contacts for manila, cebu and singapore. All of them could not help me. As I do not have a confirmation number from the online booking, very difficult for me to give them. I gave my wife's and my particulars but they are not able to see anything. I dun mind paying for the tickets but please send my tickets to me as I booked it for 24 apr 09 to 28 apr 09.
Thanks
Jude
by far the worst customer care service by phone I have ever experienced.
changing a booking reservation due to not being able to complete it online took approximately 30 minutes by phone due to the agents lack of information and continuingly repeating herself.
worst customer service. will not recommend to anyone!
This is not a complaint but an inquiry if you have future plans of having a cebu-tagbilaran-cebu route? It would be a great alternative to taking tje fast ferry especially when sea conditions are bad.. thank you
Hi, i flew from Manila-Hong Kong Yesterday morning December 31, 2018, via 5J 272 and one of my 3 lugguage that i checked in did not arrived with my flight. Please help me retreive my bag .
Im worried about the stuff i have inside since they are gifts from my friends.
This was happen last feb. 17, 2019 one is deducted thru Paypal and thru my visa card
Tapos Pina proceed kami sa ticketing office without any notice na booking of new flights na pala ang mangyayari. We waited for 1 hr bago na assist. and one thing, my attitude ang mga personnel nyo sa ticketing office nyo. someone making face while we are complaining, and nkatingin siya samin. Paanong training /seminar ba meron kau regarding sa behavior towards your clients?
should i say make face
March 15 2019 - around 730-8am
naiwan kami ng flight namin without knowing. supposedly nasa tapat kami ng designated gate samin and 730am we approached the gate personnel. ang sabi samin wala pa daw ng flight namin. tapos 8am we asked again the info desk ang sabi kanina pa nakaalis!
Luggage was found broken as seen in the belt.
Suitcase broken
My suitcase was broken during transport even with fragile sticker attached the flight was from manila to sydney as was not broken on flight from tacloban to manila as i checked it
supposed to arrived at 3pm in Manila, but arrived at 6+pm and missed my international flight at 7pm on Pal. spent 18k for rebooking. 😭
this is about my refund.its hard to contact your call center hotline icalled many times but only machine operator answer so how can i get my refund my referrences #ilq2mb
flyt no. 5j370...please give me some
action..
Rheane Joy Senangote
Booking Reference # OGJ69Q
7 March 2019 Ilo-Ceb Flight # DG6409 ETD: 0635H ETA: 0735H
8 March 2019 Ceb-Ilo Flight # 5J 164 ETD: 1455H ETA: 1545H
Email address: rjsenangote@gmail.com
Thank you very much!
Sept 12 2019 Flight 5J966 Dvo-Mla delayed for 4 hours and the most decent thing your company can do is at least provide lunch for your passengers who have to suffer such inconvenience...
I would like to follow up on my lost baggage. My flight number is 5J853 today Dec 2, 2019. Zamboanga to Manila flight. My booking ref is EEPQVW. My lost baggage number is [protected]. It has been 3 hours and Cebu Pacific have not contacted me. My luggage is big dark green luggage with grey cloth covering. Thank u very much for helping
Flights were cancelled by the airline. In the email you mentioned that FULL REFUND in the form of my payment method but it is not the way showed in your apps/website (baggage fee should not be deducted during the refund).
NO one answer the call at Hong Kong Office Tickeing Office.
The students have lost their wallet where the boarding passes are in.
They never pay back my cancelled flight due to the lockdown that happened back in the philippines. Whenever i try to retrieve my booking detail it is gone.
I was charged more than what they advertised. I paid for 27000php and was charged 451GBP which was supposed to be on 417GBP which is more than any currency conversion both in the past and present. They are stealing from customers by charging unfair conversion rate and didn't even include it in the invoice. Bunch of thieves.
I tried Rebooking my flight to see how much should I pay. However, I continued to click next and now I cannot go back to my original booking. And now I have to pay for the rebooked flight. It just feel unfair, they should at least Hold the flight for 24hours and cancel it, not force the customer to pay for it.
I booked a flight online today (10/04/2022) in hutchgo.com with cebu pacific flight from tacloban to manila [protected] for 2 person but i only got incomplete details even the ticket has no booking reference. It is booking for 2 person but only got 1 ticket. Hoping you can help me on this matter. Please see Attachment
We have flight October 14,0755am at Roxas Airport. Our ticket was a roundtrip ticket(mnl-rxs, rxs-mnl). We been using online check in for several times and this timentour service messed up. You didnt notify us thru phone call or emails that we have to do the check-in Again after we added baggage. Its a horrible experience with your airlines.
My travel Fund where forfeited amounting AED2083 as I cannot travel for 2 years. My sister is currently diagnosed with cancer and I'm taking care of her. I didn't travel for 2 years because of my situation.
When I check my travel funds it was forfeited on October 26, 2022
Date: Jan 16
Flight: 5J113
Why keep delaying?!
Change again and again
the system has glitched and then i was shocked during the payment that it was doubled
Out of 5 of my purchase in CebPass. Only 4 successfully confirmed in my email.
Please solve this issue, the payment already deducted in my account, yet I have one missing purchase in my email. please refund this immediately. This is so unprofessional.
If you add anything on your booking and you want to undo, there is no way to do so, you will ask to pay even with using the service or they wont check you in. Unfair and bad practice
I Nico C. Mojado mag baggage still missing on May 25 until now there is no update for my bag my email is mojadonico@gmail.com please what date today
My Bookings was cancelled 2 days before the scheduled flight & my parents & cousins are already prepared and waiting for the departure date & also they have filed their leave of absence to their works .
My girlfriend and I have multiple booked flights with you guys. I contacted your support thru messenger. And everytime they they request a document and I complied, but still they never processed the request.
I paid my flight booking UFK37P and i did not receive my itinerary. My flight is scheduled on Nov 27, 2023 12:27am from Bali Indonesia to Manila Philippines. We paid it through Gcash last November 19, 2023 under the gcash number [protected].