Air France
Reviews and Complaints

My wife and I flew on Air France AF8401 on September 30th, 2023 from Paris to Seattle. We paid $6893.65 for two seats in Business Class.

Both seats were broken and could not be repaired. The flight attendant told us we would get a letter giving us 200 euro credit on our next flight. We never received the letter. The flight was full.

I told her we wanted a full refund as our both seats were stuck in a very uncomfortable position and we would have had more comfortable seats in coach. She said she filed a report which Air France must have as the two seats needed replacement at once.

Please advise details of receiving a credit.

Thank you, David Marquardt

Please please please stop transporting any beautiful animal who you know will be either slaughtered for its fur or will be used in unnecessary research. We have seen the results of these poor animals whose lives are filled with torture, alienation and sadness up until they are savagely either killed or used in experiments. I live in florida and there are 2 primate resuces within 40 miles of each other. They both have saved chimps and orangatangs from laboratories, roadside zoos, basements. All animals deserve to feel love and security - please review your policy like many other airlines have done - and do not transport any of these beautiful creatures either for their 'skins' or for 'research'. We should be more enlightened at this point in time. Let the animals live!

Hi,

My name is Agnes Thoma I had a flight with Air France at 08.07.2023 AF 069 from Los Angeles when for one language I paid $75 what is fair but when I checked my credit card I saw the same day, time Air France charged me $65,63 too.

I would like to receive back the $65.63.I attached the invoice from $75 and the photo from the payments too.

Thank you,

Sincerely Agnes Thoma

Cher responsable du service clientèle d’Air France,

Je me permets de vous écrire afin de porter plainte concernant les incidents que j’ai rencontrés lors de mon récent voyage avec votre compagnie. flight reference: L3PEKG date du juillet 19 au \juillet 31, 2023.a 1380 USD

Malheureusement, mon expérience a été très décevante et a entraîné des conséquences négatives sur ma planification d"occasion familiale que j'ai rate quelques unes et mon confort psychique et physique.

Tout d’abord, je tiens à souligner que j’ai raté mon vol de connection de CDG vers marseille le 19 Juillet 2023 prevu a 21:30 (VOL AF 565) arrivant a Marseille le lendemain 20 juillet vers 08:55 sur le le vol AF 7330 prevu a 07:30 du matin, en raison d’un retard causé par le vol AF 565 de beirut par airfrance suivat l'annonce du captain crew.

Cette situation m’a causé un stress considérable, ainsi que des désagréments physiqye et familiale.

airfrance a dû réorganiser mon emploi du temps et trouver une solution alternative pour me rendre à ma destination, ce qui a entraîné des retards a des occasions familiale prevu, et des maux de dos supplémentaires car moi je suis une patiente et j'ai des andicapes déjà déclaré de beyrouth avec rapports médicaux a cause des hernis discal, j' ai passe une nuit douloureuse car on ne m'a pas emmener ma valise qui contenait mes cachets de Tramal.

Ensuite, lors de mon check-in en ligne le 31, juillet 2023, j’ai acheté une valise supplémentaire qui ne pesait pas plus de 10 kg pour 119.71 USD.

Cependant, lors de l’enregistrement des valises et que personnes ne m'a proposer de l'aide, le personnel d’Air France n’a pas pris en compte le cumul des kilos autorisés et m’a fait payer un supplément injustifié de 125 Euros en plus.

Cette situation est inacceptable et je demande un remboursement immédiat de cette somme.

Et pour cloturer ce desastre, moi seule, a peine capable de marcher portant mon sac a dos arrivant aux enregistrements des passeports a CDG J'arrive suivant la queue au "other passeports" ligne car le Liban n'etait pas dans la liste des autres passport holders.

l'hôtesse n'était pas professionnel et impoli lorsqu'il a demandé pourquoi je rejoignais "other" alors que j'avais un visa, j'ai dit que les panneaux n'étaient pas clairs, il a dit eh bien, vous devriez demander en se moquant de moi.

Pourquoi demander si vous êtes éduqué et si vous avez des signes appropriés ?

Et en arrivant à la caméra de détection de visage pour sortir vers notre porte, c'était le moment le plus humiliant que j'ai traversé où l'hotesse m'a dit que vous n'aviez pas un passeport biométrique que vous ne pouvez pas quitter paris.

j'ai été choqué épuisé en colère parce que j'ai payé un supplément d'argent pour ma valise deux fois le montant et entendre son sarcasme j'ai dit qu'au liban nous n'avons pas de passeport biométrique pour tout le monde en raison de la crise financière et du manque de gouvernement et de président non élu, et elle continue de m'humilier j'ai demandé un superviseur très fermement je pleurais et triste et enfin épuisée quand elle a vu à quel point je suis sérieuse et que je criais comment diable tu m'as enregistré le 19 juillet et j'ai réussi à prendre un visa de TLS avec mon ancien passeport normal qui est daté de 2023 et expire en 2028? vous m'avais chier la.

Après tout ce chaos, elle m'a emmené au bureau où ils tamponnent manuellement mon passeport mon avion avait 40 minutes de retard et m'envoyait des messages sur mon portable pour venir à bord et je suis en retard.

c'était stressant et très peu professionnel et tout cela je marche sans aide et assistance.

Je tiens à souligner que ces problèmes ont grandement affecté ma confiance envers Air France en tant que compagnie aérienne. En tant que client fidèle, je m’attendais à un service de qualité et à une expérience agréable, ce qui n’a malheureusement pas été le cas.

Par conséquent, je vous demande de prendre en considération ma plainte et de prendre les mesures nécessaires pour rectifier cette situation.

Je vous demande également de me fournir une compensation adéquate financière pour les désagréments subis, ainsi qu’une garantie que de tels incidents ne se reproduiront plus à l’avenir.

Je vous remercie de l’attention que vous porterez à ma plainte et j’espère que vous prendrez les mesures appropriées pour résoudre ces problèmes rapidement. Je reste dans l’attente d’une réponse de votre part dans les plus brefs délais.

Cordialement,

NAdine Maesarany

[protected]

My baggage had delay for a week .They forgot to transit my carry on from Paris

to Seattle while they offered me to check in my carry on with my home keys

and drugs then later I could not wait in Seattle to take the morning flights to Vancouver and this trip costs me a lot financially and health wise at the end they never said any thing or compensate anything never go anywhere with air France

1. Flight details,
AZ1358 (1 JULY)/ AF1405 (1 JULY)/ AF1518 (2 July).
(I started my journey from Trieste airport (TRS) to Rome to Paris to Frankfurt).
2. Baggage tag number -
AZ 303576 and AZ 303516
kindly look for (AZ303576)
3. Last name - Malhotra
First name - Lekhika
4. Whatsapp number - +91 [protected]
Contact number: +44 [protected]
5. Complaint file number-
FRAAF64692
6. Bag color - Blue/hard cover
7. complaint date - 2July, 2023
8. Current Temperary address:
Amtsgericht’s Blick Hotel
Am Wattengraben 14
55276 Oppenheim
(I am here in this address till 21st july 2023)
9. Permanent address-
Room no - A814, Hostel-10 main gate road, Indian Institute of Technology Bombay, Powai Mumbai Maharashtra India (400076)
I lodge a complaint for tag number AZ303516 but I realized the airport made a mistake in tag number, The correct tag number on my bag is AZ 303576 which was actually assigned to my friend name Zafri Ahmed Borboruah. Kindly look for correct tag number. Its been more than 72 hours my bag is missing.
Also the website to claim for reimbursement is not working and I am not even able to reach out the customer service via phone or email.

Dear AF agent,

After a call to AF customer service to change my 88 years mother return ticket Ref LH324T, I've received the below e-mail with the new itinerary JFK - NCE for May 12th.

I've purchased a Delta ticket to accompany her as she needs assistance.

At the airport, we've been informed that the reservation was not properly done by AF. To avoid more stress for my elederly mother and taking a chance to miss the flight, I had to buy a new ticket for my mother for over $2000.

It was a very difficult and stressful experience!

I'd appreciate understanding and any compensation that you may offer.

Sincerely,

Marc Alloul

marcalloul.gmail.com

[protected]

From: Air France

Sent: Saturday, May 6, 2023 8:21 PM

To: [protected]@gmail.com

Subject: Your booking LH324T

Reference of your booking : LH324T

Saturday 06 May 2023

This is an automatically generated email, please do not reply.

Air France is pleased to send you the information available relating to the travel below.

We also invite you to check entry requirements for your country of destination or transit in case of match.

Click here to become member of Flying Blue

Your Trip

Monday 27 March 2023

AF1855 - Economy 12:15 Algier, Houari Boumediene (ALG) - Algeria

Check-in time limit : 10:45

15:50 Paris, Charles De Gaulle (CDG) - France



Operated by : Air France Aircraft : Airbus A321-100/200 Meals on board : Information not available

Flight time : h,

nonStop Class of reservation : L

Monday 27 March 2023

AF0008 - Economy 19:30 Paris, Charles De Gaulle (CDG) - France

Check-in time limit : 18:30

21:45 New York, John F Kennedy Intl (JFK) - United States



Operated by : Air France Aircraft : Boeing 777-200/200 ER Meals on board : Information not available

Flight time : h,

nonStop Class of reservation : R

Wednesday 10 May 2023

AF0023 - Economy 16:30 New York, John F Kennedy Intl (JFK) - United States

Check-in time limit : 15:30

05:50 (+1) Paris, Charles De Gaulle (CDG) - France



Operated by : Air France Aircraft : Boeing 777-300ER Meals on board : Meals, Breakfast

Flight time : 7h20,

nonStop Class of reservation : Q

Thursday 11 May 2023

AF1854 - Economy 09:40 Paris, Charles De Gaulle (CDG) - France

Check-in time limit : 08:40

11:00 Algier, Houari Boumediene (ALG) - Algeria



Operated by : Air France Aircraft : 32A Meals on board : , Snack

Flight time : 2h20,

nonStop Class of reservation : L

Friday 12 May 2023

DL0028 - Economy 17:45 New York, John F Kennedy Intl (JFK) - United States

Check-in time limit :

08:15 (+1) Nice, Cote D'Azur (NCE) - France



Operated by : Delta Air Lines Inc. Aircraft : Boeing 767-400 Meals on board : Meals

Flight time : 8h30,

nonStop Class of reservation : E

(*) Arr : If + behind the arrival time, arrival the following day

Passengers

HAMIMI ALLOUL LAKRI

Services

LAKRI HAMIMI ALLOUL

Algier, Houari Boumediene (ALG) - Algeria

Paris, Charles De Gaulle (CDG) - France Paris, Charles De Gaulle (CDG) - France

New York, John F Kennedy Intl (JFK) - United States New York, John F Kennedy Intl (JFK) - United States

Paris, Charles De Gaulle (CDG) - France Paris, Charles De Gaulle (CDG) - France

Algier, Houari Boumediene (ALG) - Algeria

(OK) - - -

(OK) - - -

- (OK) - -

FREE SEAT 17D(OK) 38H(OK) 44L

(OK) 17A(OK)

WHEELCHAIR UP/DOWN STAIRS (OK) (OK)

(OK) (OK)

(*) Service: OK = confirmed - RQ = not confirmed

june15 i arrived without baggage. i called daily for updates. June 17 I called and Francois answered the phone. When I pronounced the address in french he told me i had to say it in English as I had chosen the English option and I needed to pronounce it in English. He stated that the bag was at Choliposte and it would be delivered on Sunday june 18. I pointed out that Cholisposte does not work on Sundays he told me to stop talking or he would end the call. I ended the call and he was rude/disrespectful and totally unprofessional compared to other Air France representatives.

I bought tickets from Expedia with airfrance with booking reference 3I2X8G and 36RWX4. I canceled the flight from talking to airfrance support agent, and they assured me that the entire money will be refunded to me back on credit card. This money was never refunded back to me. Also, expedia never got the credit for this reservation. I checked the credit card accounts and the money is never returned to me for refund. Airfrance sent me email that they will process the refund claim with claim number [protected] and [protected], but now they are refusing to return the money. Airfrance has told me that I have to get money from Expedia and Expedia says that airfrance has money and they should have issued you the refund as the per email that Airfrance sent me. Expedia also says that now airfrance wants to issue me the travel credit and it must be all used by 12th of July of 2023 which is just 18 days from now. This is so UNFAIR. First I should be returned the money as per the airfrance travel agent, and now asking me to use 5400 dollars in just 16 days is WRONG.

I have attached my credit card screen shot where airfrance charged money on my card, the emails from airfrance where they issued me claim number for processing refunds, and then email from expedia that airfrance should be the one to be refunding the money.

Can you please investigate this matter asap and please get my money back to me?

I used Airfrance on the 23rd of April from Toronto to Nairobi. One of my luggage did not arrrive with me and I did report it immediately on arrival before leaving the Nairobi airport. I was give a number for follow up. I called every day until the end of my vacation and left on the 23rd May. up to this moment there is no communication from Air france regarding to my lost luggage I have the tag number to the lost bag, the lost report property number and I am not finding any help. when I try to fill the online form which has like 8 steps the systems does not go beyond the 2nd step. I dont know what to do to get help. I am now considering going to the airport in Halifax where its the nearest airport to me so that they can help me fill out a claim form. Halifax is like an hour away from me. I have to incur the expenses now to find help from Airfrance. I am so disappointed as it was my first time flying with Airfrance. I Paid for the luggage over 449 canadian dollars as it was 32kgs excess and overweight.

My luggage was tagged by Westjet Airlines as priority baggage and when I arrived at Charles De Gaul on Monday, May 15th and I had a 4 hour layover. Despite more than adequate time, my luggage and my husband’s did not arrive with us in Portugal on May 15th. My husbands arrived 48 hours later. Mine has not arrived still and it is now May 19th and I am desperate for my bag. This is an URGENT case due to medications needed. My AirTags says the bag has not moved since Monday and it is in terminal 2E at CDG. I need my bag and this matter needs to be elevated immediately! I have been unable to get further help. Claim is LISAF18903.

Booked return flight from Chicago USA to Hyderabad India on 28 Feb 2023.
Cost $1130.81 USD. Booking Ref NFA658
On or before 21 Feb 2023 I had to cancel my flight due to medical emergency.
I was unsure whether to apply for voucher or refund. My ticket entitled me to a voucher, but there were 2 reasons why I thought a refund might be possible.

1) I had medical certificate
2) My online ticket indicated that : "we had to change your seat... if you wish you can request a refund on the Air France website."

I know it seems obvious now that they were only going to refund the seat price (I had forgotten I paid extra) I honestly wondered at the time if they meant the whole ticket price.
I could not find a customer service phone number. Bear in mind I was in pain. So I went online and completed a refund request form. But on that form I said quite clearly that 'Do not refund me just the indicated $101.64. If you cannot refund the whole price of the ticket, give me a voucher.'

I was notified that I received a refund for $101.64, plus the seat costs (about $60). Realizing a mistake had been made, I followed up with 4 or 5 calls (after I later found the number) - 3 of whom said I would get a voucher. The 4th one said I could not get a voucher as a refund had already been granted. The 5th one said, after being asked specifically about getting a refund for the full amount of the ticket, said a refund for the full amount had been issued. I should wait 4-6 weeks.

On 17th March I sent a message to Air France complaints, only to be notified that the issue had already been resolved.
To me this amounts to AirFrance stealing $942.27 USD from me. It was an innocent mistake on my side. I did elaborate my situation on the refund form, but it appears either no one read it, or my request was considered too bothersome. No-one has been prepared to fix it.

I booked a flight in February and wanted to have exit row seats for myself, my husband and my then 11 year old daughter. I tried to select the seats myself on the website and online but was not able. After attempts to resolve this on their WhatsApp platform failed I sent a complaint email. I received a response and someone called me. After a few calls and wasted time on my part, it came to light that because my daughter was still 11 we were unable to book the exit row seats as she was not 12 (minimum age allowed to sit in an exit row seat). The flight is for a month after she turned 12. The agent I spoke to informed me that I will have no problem getting the exit row seat once she had already turned 12. So a few days after her birthday in April I emailed and called on numerous occassions to get this booked and was told that it cannot be done and when asking to speak to the previous agent who promised that there would be no problem I was told she is not there and only she can deal with it. There is no call back and no responses to the emails. I am so fed up of wasting my time and energy on this company. Worst airline ever and they will never see me again. I've flown with my 11 year old on KLM (the sister airline) previously and had exit row seats. So you can understand my frustration and that I am annoyed that this is such an issue for Air France.

Cold shower experience with Flying Blue, the frequent flyer program offered by Air France;

I have been a loyal customer for over seven years and have always enjoyed the benefits of the program. I would have liked to think that as a loyal customer, I could have earned better service and support from the program...in November, I should have reached 6 years of Platinum status.

I tried to contact Flying Blue via the dedicated Platinum line or e-mail. Still, unfortunately, the problem was not solved...worse the operators pretended to take my calls without ever getting back to me. That's why I feel obliged to share my experience and look for a solution. I hope Flying Blue will take my comments seriously and take the necessary steps to give me back my seniority.

I had a good image of Flying Blue, and I sincerely hope my experience is an exception. I had a good image of Flying Blue, and I sincerely hope my experience is an exception. First, I contacted customer service, who confirmed that I had lost my seniority because the required XP had not been achieved. However, an email sent to all members over the past year assured me that, due to the COVID situation, the statuses would not be impacted in any way. Despite my attempts to resolve the issue through the customer service hotline, the response was emphatic that it was a problem of understanding on my part, that I should consider myself lucky not to be downgraded to Gold status, that maintaining my Platinum status was already a business favor from the company and that this COVID situation was over and I could no longer benefit from this protection (even though it is April 2023 and their own email states that this situation ends in June 2023).

I have invested time and money in collecting miles. I have recommended many friends and family members to join the program, even going so far as to pay for flights for them by touting the company... However, this experience was a cold shower that left me frustrated and dissatisfied. I would have liked to think that as a loyal customer, I could have earned better service and support from the program...in November, I should have reached 6 years of Platinum status.

I tried to contact Flying Blue by phone via the dedicated Platinum line, e-mail, but unfortunately, the problem was not solved...worse the operators pretended to take my calls without ever getting back to me. That's why I feel obliged to share my experience and look for a solution. I hope that Flying Blue will take my comments seriously and take the necessary steps to give me back my seniority.

I had a good image of Flying Blue, and I sincerely hope that my experience is an exception. I would have loved a quick response and an appropriate solution to restore my trust in the program. I thank you all for your time in reading about my experience.

Translated with www.DeepL.com/Translator (free version)

I flew to South Africa on the 27th December, 2022, for a business meeting on the 29th. AirFrance lost my luggage in Johannesburg (Outgoing Flight). I returned to Dublin on the 3rd January and still my luggage was missing. I had AirFrance contact numbers in Johannesburg (This is a joke). I eventually had to replace my goods that were still lost. Total cost to me was just over £800.00. My luggage suddenly appeared on the 3rd February, 2023. I had submitted a claim with Airfrance on the 29th January 2023. (I thought I had been very patient) They acknowleged my claim and I never heard another thing. I went online again after 2 weeks or so and my claim was "closed". I then entered another claim and which they started processing, they requested invoices which i sent. Their email message said attachments should be no larger than 10MB. Mine was 9 MB. They continually said they had not recieved it. I sent it 5 times, I even broke it up into 4 attachments no larger than 2.3 MB and i sent them all in differant emails. They asked me to post the invoices to a French address which I did. This was 3 weeks ago. Online my claim says "Closed". They refuse to answer any of my messages and that is it. I called their number, probally 5 times and whoever answers is very nice but cannot help. There is a link to the authorities on their website which does not work. What does a person do when you cannot call them, they dont respond to emails, they dont respond to letters? I was a business class traveller with them and I will never use them again - Sadly this is a very French attitude, they are always correct and the rest of the world is wrong. I will just have to write off my claim as there is no response at all! I have stopped my business associates from using them as well, that is all I can do.