Cell C
Reviews and Complaints

Who else do I need to speak to please?
I have sent numerous emails in this regard. (dated 03/09/2020, 12/11/2020, 10/12/2020)

My husband is dead
I cancelled the contract on the 3 Sept 2020.
I have submitted the relevant documents (ID, Death Certificate) time and time again.
He had a policy to cover the contract.
Monthly debit orders are still going off
For which bank charges are due

I've paid up my cell c account but my bank account is still being debited by cell c every single month. I've been struggling to get answers from cell c for over a year by emailing and phoning customer service. The only answer I get is that there's no active account for my identity number on the system so I wonder who and where's my money going to if CELL C is written so clearly on my bank statement. I need this matter resolved a.s.a.p.

Hi

Had six contracts with Cell C and got stuck in SA March 20 due to covert lockdown, asked Cell C for payment assistance and could not get a letter from my company due to I work overseas, all six lines got canceled. I was not contacted or Cell C trying to resolve the issue, still trying to solve this but no luck and got handed over. I am still trying by Cell C Twitter and Cell C accounts department to solve this without no luck, all I get is the runaround from agent and a lot of empty promises

Hi. I have 5 contracts with cell c, 5 of them! We made a payment on the 7 th of November 2020. We received a paid up letter only on the 4th of January 2021, eventually.. and now we are STILL struggling to get the right department to correct our name and reinstate our credit status. After calls, and emails. Every hour of every day since payment was made. In the meantime we have to talk to your rude staff who don't even listen we get put through to the next person every few minutes while talking and explaining. We have spoken to your whole staffline at cellc. Please do your work! Wentzel [protected]

Please dont answer with we must email, we send emails every hour of every day!

[protected] Ref: SD945171 Tower was switched off, probably during Nov2020. I explained this is a Data Cobtract which I am cancelling. I can't see why I should pay R749, 25, but Cell C admit the tower is off. Then I am not even talking about the R600pm paying for a service we don't get.
Then they sms me, ref [protected] using [protected], now it jumped to R5129, 25. No one seems to care. I battle to speak to Supervisor.

Good day

I Have contacted cellc for the fifth time today and i have been sending emails to them its more than a month no response, their service is not acceptable it shows on their system that i have been logging a call and sending emails but no one cares, i am loosing on a lot of things because of the bad customer service

client account : [protected]
ID Number : [protected]
email: Nosipho.[protected]@westerncape.gov.za

my alternative number is [protected]

Good Morning,

It is now 3 e-mails later and still no reply. I was also assured that a supervisor will call me back before noon on Wednesday 6 January 2021 - still no phone call.

I have phoned in, in October to cancel my contract - I spoke to Saith and she gave me a settlement amount of R 846.17- I was told that this amount was payable in 13days, which I made in a day.

I paid the amount on 30/10/2020 = R 846.17 (See attached proof of payment)

Although this amount was supplied to me as settlement amount and the amount was paid on the 30th of October - I was AGAIN debited for November on 1 November 2020 (statement not received after October 2020). No statements were received and I was under the impression that as per my telephonic discussion my contract was paid up and cancelled.

Now on 6 January 2020 I receive a statement with an in arrears amount as well as an Active contract - as due to the fact that I went into arrears in November 2020 - the account must stay active.

Please can you send me the recordings of my call that I made to Saith in October 2020 where all of this was confirmed as well as my settlement amount?

I need you to action this as a matter of urgency and close this account.

Awaiting your feedback.

Good day
I recently engaged with cell c through blake and associates where i paid all the money i owed.
Now this association says my account is sent paid to cell c. When I communicate with cellc they say my account is in arreas owing after black & associates said its fully paid up. I have sent cell c all my proof of payments several times but they cant update my account and issue me a paid up letter since last year 2021.
What am i suppose to do now if when i send my proof of payments still you cant update?
Please do a throughout check on my case,

Hi. I have 5 contracts with cell c, 5 of them! We made a payment on the 7 th of November 2020. We received a paid up letter only on the 4th of January 2021, eventually.. and now we are STILL struggling to get the right department to correct our name and reinstate our credit status. After calls, and emails. Every hour of every day since payment was made. In the meantime we have to talk to your rude staff who don't even listen we get put through to the next person every few minutes while talking and explaining. We have spoken to your whole staffline at cellc. Please do your work! Wentzel [protected]

Hi.my acc was in arrears and on the 31Des 2020 i payed it in full.they activate my line again.on the 1st Jan 2021 they cancelled my contract.sins then i struggeld foneing emailing still no line and no answers.my nr in dispute is [protected].please assit urgendly.contact me on my email or [protected].My id [protected] WJ Badenhorst

On 29 Dec 2020 my home was struck by lightning. The fibre modem was dead and needed to be replaced. Unfortunately the only way to get Vumatel (the fibre company) to replace the modem is via the ISP CellC. Since this contract is owned by my son-in-law who is in the UK, CellC refused to assist without confirmation of the owner. This was duly done and problem ticket CF176431 was logged. By 5 Jan 2021 Cell C had done nothing and refused to assist me when I called. Eventually, Vumatel replaced the modem, but it appears that CellC disabled the line in the meantime. Now they refuse to advise if this is the case even though I have been made co-owner of the account with limited ability. So my wife's company and mine have been down for 9 days. Simply the modem needed replacing. In the meantime Cell C suspected fraud and froze the account which is why I believe the network connection is still down.

I bought a samsung which is network locked nd i called cell c customer to unlock my device but till to date i got different explanations from your consultant and i recharged with R150 also provide the with imei nr please give me clarity regarding the matter

Good day

I am an existing customer with Cell C for many years now, I have 2 Contract lines with Cell C and C Fibre in my house. I want to do an early upgrade on my one contract line but accordingly to Cell C I dont qualify to do an early upgrade but last year April 2020 I did an early upgrade paid the money outstanding and got a new contract, why can't I do it this time. I want to pay the contract in full and get a new contract with Cell C. According to the Lady at Carnival Mall Cell C her name is Queen she said that Cell C is being taken over by MTN and this is the reason for so many people not getting new contracts or can't upgrade. This is not on and I am not very happy with the Service I am getting from Cell C at the moment. Why can't I pay my contract and get a new contract as I have been with Cell C for many years and with this said I am under Debt Review but every 2 years I could do my upgrades on my two existing lines with Cell C but now all of a sudden I am being declined. I feel as if I can cancel all my contracts with Cell C and rather go pre-paid as I feel I have been a loyal Cell C Customer for many years and never have I skipped to pay my Cell C Invoice nor the Cell C Fibre with have with you. I really think Cell C is going to lose a lot of Customers if things go on like this.

Please can you have a look at this problem for me and get back to me as soon as possible. I really don't want to leave Cell C as you really gave me excellent service up until now.

Thank you

Zelda Verster
[protected]

I'm nondumiso mdaka, I lost my phone with the cell c sim card last week and I requested assistance from cell c to do a sim swap, I was asked the security check questions which I failed. What I don't understand is their security check questions, how is one meant to remember the last three numbers you dialed or the last amount of airtime you recharged, the lost sim card is registered under me yet I couldn't receive assistance, I was advised to go the nearest cell c store with my id and proof of residence and today I visited the cell c empangeni store which was closed. I called cell c customer care again and they told me the same thing that I failed the mandatory questions. I am not happy with the service, this means if I can't remember the last three numbers I dialed or airtime I recharged with i'm stuck. I believe I wouldn't have handed out my personal information if the sim card is not registered under me.

We have been struggling quite a while to get paid up letters from you. We have driven to your branches almost every day, we have phoned every day for a month, we have emailed twice every 2 hours of every day for the past month, and STILL no paid up letter! We need this resolved ASAP! WE are done begging . If no response is received we are reporting u to the NCR.. Wentzel [protected]

I called cell c many times requesting for paid up letter and i also wrote to you about my problem. You said my problem will be resolved but till today i haven't received my paid up letter since i paid my account on August. I now dont know what to do whether i should just take the legal route or what. Please assist me as ive been begging to be assisted because even your consultants are useless. No one ever gave me a meaningful explanation of what needs to be done or when exactly il get my letter. Please help.

Hi
My name is Ludwe Jekwa and I have been trying to get a Paid up Letter from Cell c for months to no avail.
I have phoned their customer care lines and I get transferred from pillar to post and nobody seems to want to help me.
I eventually went in store to try and get the matter resolved and I was told that the store does not have direct phone lines to their Legal Department so I must just see what to do with myself.
Cell C has to be by far the worst company I have Ever dealt with, to top it off they still have an outstanding Credit that they have not even Paid back to me.
My Credit Report shows I am in arrears with them, even though the account was paid up almost a year ago, and my account was never handed over so the sheer Arrogance is Appalling. I wouldn't wish the type of "Service" I have received from these people on anyone.

My husband has passed away in February, and since Feb I struggled with Cell C. I have sent the documents several times to Cell C, no response, just an automated computer response. Nobody called me or wrote to me.
On October 12, I contacted Head office and Me. Ashni Raman assisted me, but told me to send the deceased documents again to her and to the deceased department (which I have done several times before 12 October already). She told me it would be done within 48 hours.
Then I got the reference number: ref [protected]
There as 2 contracts, on a data contract that is still going until january, it must be transferred to my name.
The other is a cellphone contract which are years ago ended, but we did not upgrade. It must be cancelled and transferred to prepaid.

Still no response. I mailed her several times and since last week no answer from her as well.

I called the legal department this morning, but they are not available. I spoke to customer service - no help. Just another story.

I do not know what to do more. They have all the requested documents, there is a reference number with all the details.
Why do they not finish the request?

Im very feeling disappointing about cellc im a good client i've been using this number for more than 15 years I lost my phone when I got car accident it been 2 months now trying to do sim swop they refuse to help me one of white lady from cellc called me to but unrica cell c sim card I did that but still no help.. I think is 4 times now to do sim swop they helped me. But now no help from cellc.. I look like they refusing to help black people.. Why I'm saying that it's because I saw a complaint from white guy they helped him with sim swop. It been 2 months now trying to do sim swop

Good day

Trust you are well

I am deeply disappointed from the service I got from the call centre operators I have spoken to on numerous occasions.

I have called in so many times, up to 3 months before my contract would end in October 2020.
I would constantly call Cell C to make sure that my contract would be canceled so that the payment will not be recurring after the end of my contract period.

I have asked, explained, doubled checked days before my end of contract date, to make sure that I have paid my last payment so that there will be no payment after October 2020.
I was assured I have paid in full and my Cell C statements also proves it.

It has been two months after my contract ended in October 2020 and high unknown amounts of payments are still occurring from Cell C.

I do expect you to understand that I am in dept because of the payments which had been taken from my account from Cell C, because my monthly contract debit order had not been paid after my end of contract date in October 2020.
I do recommend for you to go to the recorded calls from my number [protected], which happend throughout the months between me and the call operators before my contract ended.

I will definitely not let this case slide through my fingers, as this time is all hard on us, we work hard to provide food on our tables and to just take money from your loyal customers without their consent, is just showing me the lack of caring, commitment, training, professionalism, loyalty, honesty and common sense.