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CB Telecommunications Cell C Cell failing to update my TIC & Issuing a paid up letter
Cell C

Cell C review: Cell failing to update my TIC & Issuing a paid up letter

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11:42 am EDT
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Hello All,

I had a cell c contract which was handed over to CSS, a debt collector. I reached out to CSS and settled the debt on 18 October 2022. For reasons which were never explained to me, when I requested for the paid-up letter, I was send from pillar to post until it was finally sent to me on 21 November 2022. I then reached out to credit bureau, and they requested that I furnish them with a paid-up letter which is on cell c letterhead since the account is reflecting as active and it's causing an adverse score on my credit record. I have called cell c for months on end now and every time I am given conflicting information, i am told to call numbers which do not go through, i am transferred to lines that never get answered and even worse i was given an email which do deliver.

I really feel helpless and unfairly treated that a year after having paid your debt you have held my credit record to ransom. This is my last call to get this resolved. Please reach out to me on [protected]@gmail.com and just send me my letter and i will leave you alone because i will never buy from cell c again.

Desired outcome: Send me my paid up letter and update my credit profile.

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  1. Cell C Contacts

  2. Cell C phone numbers
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    Customer Service
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    6%
    Confidence score
    Contracts & Upgrades
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024