Cell C
Reviews and Complaints

Hi there,

I have 3 contracts with Cell C and been with them for a very long time and I am so disappointed that my job might be at risk at this period of Covid-19. I am working from working and it is the second day without internet connection due to cell c SA incompetence. Logged a call and chat with several agents with my frustration, transferred to technical team support and then my issue was escalated after hours with them over the phone and I was advised that I will be contacted by vodacom but nothing happened till today. Any reliable service provider that anyone can provide? I am in Soweto.

I had an outstanding payment that was due and made the full payment on the 31rst of July 2021.

Since than i have been calling customer care and collections department and each day being told that my payment is still outstanding and no means of a way to help me gojng forward. One of your agents from the collections team said to me ive come to the right department but unfortunately she cant assist me.

Your customer service must be the worse service department in the world.

I have sent more than 10 emails and i only get an out reply telling me someone will get in touch with me. Its been more than 10 days since u made payment and not one person in your whole business can tell me where my payment has gone too.

I just need to find out what further steps can one take to get this matter handled as your customer service is just getting paid for sweet nothing.

I took a cellphone contact on the 24th of June and called in 2 days later to cancel the contract, reasons being that when I called to follow up on the contract because of a sim card only that was delivered I was told that cell c is out of devices and I would have to wait until they receive stock and wait again for 7 to 14 days for delivery waiting period so I then decided to cancel because I urgently need a phone, when I called I was made aware that I didn't order what I said I had ordered and I still requested they cancel whatever contract they see on their side and I was told they'll investigate and get back to me in 72 hours and no one ever got back to me I have lost count of the number of long calls (being transferred from one department to the other)...I've had with them to cancel the contract and reverse the money they have debited and correct the arrears reflecting on my bureau details and to this date nothing had been done, worse and disgusting thing now is I receive again a statement for that contract they are going to debit again R893.94.

Dear Cell C

Dear Cell C

In March 2021 I contacted you requesting a closure amount on my fibre account as I was intending on moving premises. I was advised that I would need to pay R2775 thereafter my account would be closed. This amount was paid and on the 29th April I received confirmation that my account was closed. In June, as I was randomly checking my credit score, I discovered that Cell C had listed me as having missed payments. Upon contacting you, I was advised that there is an amount which was missed when you were calculating the closure amount. My account was sitting in arrears with an amount of 949. On the 25th June, I payed this amount and sent proof of payment. I then received confirmation that my account has been closed. It is shocking now that you have still listed me as having missed payments whereas this matter was supposedly closed. This has negatively impacted my credit score and as it stands I am not able to apply for any credit. This continued unprofessionalism from you, Cell C is inacceptable. Can I ask that someone fix this

We have a contract with cell C and the agreement is that they will debit R648 for two cellphones so month of end June they withdrew R2500 claiming that we did not pay for 3 months how, we don't know because we've been paying at Checkers and we also have proof that we've been paying this whole time. Today I went to settle July's payment and again they withdrew R1200 but they were supposed to take R648. All I'm asking for you guys is to do your calculations right and give us our money back.

MM Slater
[protected]
I got retrenched because of Covid so I am not using my bank account any more wanted to change bank details to my husband's account but they refuse want me to go in the bank or retail store every month to pay my account! And send proof of payment... I am trying to avoid going out due to high covid numbers and cell c refuse to help me.

Good day, on 17 July 2021 my husband have renewed two Cel C contracts online with dealer code eTE4274116 (agent 224) whatever that might mean, who told him that the devices will be delivered in 5-10 working days max.
In the interim the renewal contracts were sent via e-mail, and we noted that the information on it was COMPLETELY wrong, and if that was used to deliver the devices we would NEVER receive it.
We called Cel C to update the information and was told it cannot be changed because the devices were not yet sent to the dispatch dept. I explained that it is why I called, to prevent the dispatch dept. to send it to a non existing location.
After being transferred from one department to another - in fact about 7 different departments, we FINALLY got someone to listen (and then I have to include that my husband had to verify his details EVERY TIME)
Details were changed, but after 10 days I had to call to find our when the devices will be delivered, and got a waybill number to follow up with the courier. The couriers told me it was scheduled to be delivered the same week, but needless to say, no delivery! In fact I just checked the delivery address they have and the "non existing address" that we previously rectified with Cel C was still the address they had. That was again updated, and when I called today to check on delivery I was told that the parcel is still with them, but Cel C did not include ANY DOCUMENTATION to the parcel, so they cannot deliver until they get the documentation that needs to accompany the parcel for us to sign! HOW DOES THIS WORK?
I have been calling Cel C so many times this week, to find out about this delivery, and to put the cherry on top, only ONE device is going to be delivered, they are waiting for stock - and we were NEVER TOLD ABOUT THIS. I am very sorry but CEL C is going to lose a lot of clients, their service is terrible and I will NEVER recommend anybody to use them - ever! I honestly hope someone will reply on my complaint, but has to say I have no hope after what I experienced to date from Cel C

I am waiting for months just to get a feedback on my clearance letter but still nothing. Every-time I phone I've promised that within the next 24 hours you will receive an email. I'm still waiting for it. Why you doing this to your customers ...

I have a Contract with Cell C. Cell C then added a Getmore service to my account WITHOUT my KNOWLEDGE OR CONSENT. I've been trying for Months to cancel this uknown subscription and get a refund. CELL C keeps referring me to getmore and getmore refers me to cell C. Getmore Says a cancellation has been activated yet at the end of the month, cell C deducts!

Good day,

ID number: [protected]

Please note that I am writing this email with a lot of frustration and disappointment in Cell C.

I took out a contract with you guys in mid January / February for a 100GB per night and 100GB per day data sim only. There was a promotion running with CellC for this package for only R389 per month which I applied for and one of your agents contacted me and confirmed the amount of R389 per month only that will be debited from my account. I also requested for a limit to be put on the contract which your agents confirmed. Since inception of this contract I have only used it once and never again due to the negligence and CellC debiting over a R1000 per month!

I have been having problems with Cell C since I took out the contract, I have been phoning CellC numerous times and have probably spoken to over 20 people in the last 5 months due to the issues that I have been facing and for being over charged by your company. I have spoken to a Mr Thamsanca Maluleke (manager from Cell C) on 26 May 2021 who confirmed that the negligence is on CellC's side and that the agent whom I took the contract out with was suppose to apply a discount at the time I took out the contract out hence me being over charged. Please refer to case number [protected].

My problem now is that I am in the process of taking out a bond and my ITC record has now been effected because of Cell C's negligence. Your agent Miss Karabo Meje confirmed on Monday that I do not owe a cent and that there is a credit on my account which is due to me. I urgently need a letter confirming that I do not owe Cell C a cent to provide to the bond originator.

If this is not sorted out I will have to take further steps against CELL C as the service I have been getting from your Call Centre is appalling!

Your urgent assistance in this regard will be highly appreciated.

I am a Cell C client for long time, I have a query one of the sales agent MBONGISENI SKOSANA (Contractor) oversell me the product. I have mention that I could not afford due to I am paying for other contracts with Cellc, now I tried calling cancellation departments and I am still not going through. They also activated a new account that I did not apply with Cellc how ever this has been deducted from my account.

honesty I am no happy with the service anymore

I need to be contacted with regards issue

Cell number [protected] LARA DIANE HOPWOOD [protected].
Contract upgraded 12/07/21. Was not asked what colour phone. Did not think about it at the time.
Upgraded to Samsung S21.
Phoned 25/07/21 as device not yet received.
Told that Violet colour out of stock. Advised them that I did not ask for Violet and they must just send whatever colour is available. Was advised that Grey was available. The colour choice had been changed.
Phoned 28/07/21 to check if device dispatched yet.
Please note - 084 145 DOES NOT WORK FOR UPGRADES. When selecting the upgrades follow up option, you get cut off or you hear "the subscriber you dialled does not exist".
Please note staff on [protected] do not know what they are doing. I phoned four times. Each time transferred from one person to another and told a different story. The truth is nobody was able to help me. WHAT IS GOING ON? This is disgusting service.

There was a house robbery where we were robbed at gunpoint, our valuables were taken including 8 cell phone in which my phone was one of the phones. I ported from Vodacom few years ago and already regretting doing that. I tried to make a sim swap which was declined due to the reason that I couldn't pass the security questions which in my view are making things too difficult for me. I had the phone's IMEI number with me, including last time the phone was used, the current airtime and data balance as well as the police case number. I know you guys claims that all this fuss is for customer safety, but it's very frustrating and in my view way out of line. Hope you will review these so called safety measures. How can one keep all the info asked of the client, we really don't keep all that because we don't expect our devices to either be stolen or lost.

My contract expired December 2020, I have been trying to call and e mail cell c almost every day with no success, , it's been 7 months now and the company is still deducting money from my account ... Im not even using the Sim card anymore hoping that the company would stop deducting money from me, , I am not happy at all as the company is not taking their customers serious, I am also pleading with cell c to cancel my contract as soon as possible

I have been trying to Cancel my getmore subscription since the 6th of July. every time someone form Getmore tells me that someone from the cancellations department is going to call me. I have multiple reference numbers and still haven't been called by any Getmore agent. I have waisted over R200's worth of Airtime being placed on hold every time I try and call to get this done.

You are in violation of the POPIA Act and will therefore be sued by regulators and myself if you do not comply with the cancelation and deletion of my information from getmore's database.

I have had enough of this. I don't want a refund, I just want this subscription to be cancelled ASAP.

My USB cell c stick, [protected], indicated I had R 37.60 airtime in hand a few minutes ago. I transferred R 20 to [protected] and R 10 to [protected]. I received a message the transfers did not go through. However my airtime balance on the USB stick shows that it did go through. Please correct the problem. Thanks, Hans Lindhout

Greetings

I have a galaxy note 10 lite a few months now on contract with CellC. I noticed a slight blue discoloration on the bottom of my screen this morning. I ignored it but in less than 24 hours it has now spread quite a few centimeters. (Atleast 5) I called the customer care team and I was accused of being the cause. The phone is in pristine physical condition so I did not cause this to happen, it is definitely a faulty device. She then asked if I took the contract in store or over the phone to sway me to go in store but she couldn't when I said I took it over the phone. I asked to log a complaint so I have a reference number for this situation and she insisted that she cannot log any ticket or complaint over the phone and that I need to email for a complaint. This situation is outrageous, I never would've renewed my contract if I knew CellC would give me problems like this.

I live in the Cato Ridge area in KZN and since the onslaught of the rioting and looting, this area has no Cell C reception.
I went to the Cell C shop in our local shopping mall only to be told I must sort it out myself! I pay for a service and expect to get service.
Can you please advise as to when this problem will be resolved? There are other people in our area who have the same problem. We are cut off from our contacts who think there is something amiss with us.
Please help!

I have emailed and contacted Cell C and attached my IDm My husbands ID, and his death certificate on several occasions and it is note noted on their system. I am 63with comorbidities and they keep sending airtime and data which I have not used and they now blocked my line. My otp for the bank goes to that number and I cannot order online food of pay my bills. They have an absolute fool of me by ignoring to call me back. I have spoken to Managers with empty promises and find myself calling them on a daily basis.

I lost my cellphone non 05/07/2021 with sim card in phone, I bought a new sim card to do a sim swap has I have used my number for more then 5 years. I contacted customer services on 06/07/2021 to do sim swap, I failed, the agent advised that I go to my nearest cell c branch and they will assist me, on 07/07/2021, I did that, but the lady at the cell c branch, uitenhage, stopped in the door saying they cant help me and said customer service lied to me. Feeling frustrated and angry because for the mere fact loayalty at cell c doesn't count, and I felt betrayed because no matter who said what, I always defended cell c network. Now I tried the sim swap again on 12/07/2021 and this time I told the agent I dont know how much data was on the lost sim card, and like I told her I failed again. Her advice go to your nearest branch for assistance after I told her what happened last week at my nearest branch. So what do I do now, move on change my network and start a fresh, warn friends and relatives about my experience. #confused#frustrated#angry#dissapointed# cell c staff linking the word lied to customer service#