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CB Telecommunications Cell C employee kyle veraza, not giving necessary details to customer
Cell C

Cell C review: employee kyle veraza, not giving necessary details to customer

J
Author of the review
6:26 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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It is my nearest store, and I have problems with my billing. I asked Kyle via email and in person for the Cell C head office contact details, and I am not getting anything. I also received the incorrect email address for unresolved matters. I asked for the correct address and I am simply ignored.
Meanwhile my credit record is affected due to the fact that Cell C billed me TRIPLE of what they were supposed to for a few months. Cell C is unable to assist me via their customer service channels.

Cell C response
Feb 01, 2020 2:26 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day JPX

Please accept our sincere apologies for the unpleasant service experienced.

Kindly send your query and contact details to us at sm@cellc.co.za. Our team will contact you and assist.

^SM
Update by JPX
Feb 07, 2020 4:27 am EST

[protected]@cellc.co.za. does HOT work!

I tried [protected]@cellc.co.za.
I tried [protected]@cellc.co.za
I tried protected@cellc.co.za

please send the correct email address

Cell C response
Feb 07, 2020 4:48 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day JPX

The email address is correct. Please send us your email address and your contact number.

^NS
Update by JPX
Feb 13, 2020 6:23 am EST

Call me on [protected] between 15h00 and 16h00 today 13/2 or tomorrow at that time.

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Cell C response
Feb 14, 2020 11:43 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day JPX

Please confirm your email address.

^NT
Update by JPX
Feb 15, 2020 4:09 am EST

johan.pretorius365@gmail.com

Cell C response
Feb 15, 2020 7:03 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Good Afternoon JPX

We have sent you an E-mail. Please respond to it.

^NZ
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  1. Cell C Contacts

  2. Cell C phone numbers
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Cell C Category
Cell C is ranked 201 among 346 companies in the Telecommunications category
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