CB Telecommunications Cell C Unable to do a sim swap

Cell C review: Unable to do a sim swap

Diketso Emmah Mogoe of US

Jun 19, 2022 10:36 am EDT

Resolved

Replied

I have called to block my sim and blacklist my lost phone on the 18 of June 2022 at approximately 09h30AM and all was done smoothly, later on the same day i tried to do a sim swap and was told that my number is registered under someone else, however its strange that my the security questions asked are related to my profile. Its now a challenge to get my number back due to the apparent information provided by the store and and customer care call center.

My frustration is that why am i unable to do a sim swap as i have been using the number for over 5 years and i have done a sim swap before without any challenges

Desired outcome: I would like to get my number back

Cell C response

Jun 22, 2022 2:37 pm EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Diketso Emmah Mogoe

Thank you for reaching out to us.

Please send us a new Rica serial number, Cell C and an alternative contact number to sm@cellc.co.za

^NT

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Cell C Contacts

Cell C phone numbers

135
135

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Customer Service

147
147

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Quick Info Line

+27 841 555 555
+27 841 555 555

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Technical Support

+27 84 135
+27 84 135

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Customer Service

+27 84 145
+27 84 145

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6%
Confidence score

Contracts & Upgrades

+27 841 234
+27 841 234

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Glocell

+27 841 944 000
+27 841 944 000

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Cell C Business

+27 841 4329
+27 841 4329

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50%
Confidence score

Text Only

More phone numbers

Cell C emails

sm@cellc.co.za

100%
Confidence score: 100%

Support

pamerla.henry@glocell.co.za

100%
Confidence score: 100%

Support

escalations@glocell.co.za

100%
Confidence score: 100%

Support

customerservice@cellc.co.za

97%
Confidence score: 97%

support

custserv@cellc.co.za

93%
Confidence score: 93%

support

corporateaccount@cellc.co.za

90%
Confidence score: 90%

management

More emails

Cell C address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa

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Nov 20, 2024