Cell C review: Unethical service of cell c

07 November 2023

Ref/ [protected]

Sadha Shemondro Felix

[protected]

Cancellation letter of debit order from my Absa Bank account:

To whom it may concern

My name is Sadha Shemondro Felix. I have opened a contract with CellC for a contract phone. I have informed the Port Elizabeth Cleary Park CellC branch that my salary get paid into my account on the last day of each month. They must debit only on the last day of the Month.

There was only one Month in September 2023, I had technical issues and I made a manual payment into CellC Nedbank account and put my name and surname as reference on the manual payment. As weeks went on I received sms stating my account is in arrears please make payment. I yet again went on a different occasion back to CellC –Cleary Park branch spoke to one of the consultant they told me due to manual payment, payment will take time to reflect as paid into the CellC account.

I phoned CellC customer care service number 084 135 no reply even when you wait to press option 3 the call center drops the phone. I had no help after numerus attempts of phoning CellC customer care. I went on google I got the customer care email still no help.

The month of October 30th I did a manual payment of R600 into CellC Nedbank account, because I had no idea why my account is in areas and I have never skipped any payments. I made a small mistake by entering my name Sadha Felix as reference to my account payment and immediately went to the Cell C branch in Cleary Park ask the consultant to assist me. The lady told me I had to put this number in as reference when I do manual payments ([protected]) Nedbank. Then she told me its okay she did sort it out on the system.

Couple days later, I went into my Absa banking app ,so shocked to see CellC debited R1.200 out of my account. When I phoned and phoned after numerus attempts they phoned me back on the 6 November after 6 emails I have send complaining. The Mr. I spoked to his name is Kikata he act as if he was the Manager and still could not help me.He sounded more worried for sale as for my problem. As I spoked to Mr.Kakata I asked him if I can speak to a Manager then only I realized he was not the manager in the first place. He put my call on hold and told me there is no Manager I should go to the branch where I opened the contract and see if they can cancel my debit to manual payment and regarding my R1,200 that is debited out of my Absa account.

I am very unhappy with your poor service CellC, and for this reason I don’t want CellC debits, I will make manual payments on the last day of each month until my contract is finish.

I want my R1.200 to be refunded back into my Absa account ASAP thank you.