CellPhoneShop.net
Reviews and Complaints

I am having the same problem as the other two people
I have ordered an item which supposed to be
7-10 Days, it's been more than two weeks
And the worst part is there is no one to talk about it
Looks like a job for Department Of Fair Trading

I purchased a Galaxy Tab 3 cover and they sent the wrong one. I emailed them to try and fix the issue but received no response. I opened a dispute through PayPal, they responded then and said they would only refund part of the cost of the cover and that they don't actually have the case I ordered! I would have to send the wrong case back to them at my expense to get this refund. The cost of the return postage and the partial refund didn't make it worth while doing. I was really angry because I had to pay for their F%^* up. I will NEVER use this shop again.

CellPhoneShop.net is a storefront for an untrustworthy Chinese seller of counterfeit or non-functional goods. They sold me a non-working iPhone 5 data cable. The package was shipped from China, and was in route for 18 days. When I e-mailed them about replacing a defective product, they insisted that this was a "return" and that they won't compensate original or return shipping. I don't think the customer rep. even spoke English: all I received was a sequence of cut-and-paste standard response phrases. I had to file a fraud report with my credit card. Don't buy anything from this seller: it lures you with cheap prices, then you get a non-functioning product.

Stay away, no matter how good the price is. I have been trying to get my second order for over a month now. The email response is very slow in coming and very lame. I am interested in one item they had on their site so i thought i would try them one more time. It takes about five emails before you get a decent reply. I don't think they have anyone who speaks enough English nor do they care either.

The products are crap once you get them and just try, just try to return something to them. Hahaha what a joke that is. It's impossible the way they have their return policy set up.

Bought a $50 bluetooth headset from them. Worked fine for 5 months before failing. Emailed them asking for repair, replace, or refund, they responded stated 'we only provide warranty 3 months after the date of purchase', which for a product that cost $50 is a breach of Aust consumer laws. A closer look at their website shows they only have a 'locked bag' mail address and no other physical address, and no Aust ABN that I can see. So they are clearly OS based. They are dodgy, steer clear of them.

Ordered a battery a month ago and have not received it. My first email (no number listed) was a friendly reminder that I hadn't received the battery. Their response was that it was being shipped from overseas and due to stricter customs security it could be longer than the 7-10 days of normal delivery. Next email was at the 3rd week mark. This time I said either ship it or refund my money. Their response was "is your name and address correct?". Frustrated I replied that everything is correct and to either ship or refund. I've yet to hear back. BUYER BEWARE!

I too have been duped by an online company out of China. I needed to get extra power cables for my cell phones. Found the cellphoneshop and according to the pictures the ones that matched my phones were being sold for next to nothing. (I should have know) When I received the products they had been shipped from China (boo) and were inferior from the get go. Not Droid or Apple products but some cheap junk! They sparked when I plugged them in! Luckily nothing happened! So I have now sent them back at a cost that is more than the original price of the junk power cables! Anyone know how to put these people out of business or at least to sell better merchandise?

I placed an order for a custom skin for my myTouch smartphone, paid through PayPal and received an email order confirmation but no communication since and now I can't get through to the company to check on the status. I sent an email through the 'contact us' link online - no answer - and when I call the number listed on the site, I wade through the automated phone tree and every extension leads me to infinite hold music. I sent another email requesting a status of my order or a refund. No answer.

How in the world has anyone else even received items ordered from this company when I can't get through to a live person?! This is a complete rip-off!

Ordered from this cellphoneshop.net due to great prices. The site and invoice emails said shipping would be "up to 10 business days." TWENTY days later and no item. When I called to cancel the order I was told "It's marked to be there tomorrow." Nope. When I called to cancel they said "No problem, credit card will be refunded in ~5 business days." At least THAT part went well.
But why were they so quick-and-willing to refund my order... like they do this all the time?!?!
Funny... the battery finally came and the package was beat to shreads. I really am not one for hyperbole, but I will NEVER order from this company again. If they wer the only ones who had the battery... I'd buy a new phone.
As others have said - RUN from this site!
-- I should have listened to the massive number of bad reviews and not been persuaded by the price --

I ordered a custom skin for my phone. There is nothing good I can say about the product except the price was cheap. The image was not as sharp as the original. The adhesive does not stick well. It does not fit my phone well. The edges hang off the curve of my phone & do not stick down. The corners would have to be split to fit the curve of my phone. Maybe it would work for flatter phones.

They used to be better. I suspect that they accept screwing a percentage of their customers as cost-cutting which is short sighted, but their choice..

I purchased 2 x mobile phone batteries, they would not hold a charge, neither would their replacements. Cellphoneshop would not issue a refund, just a credit. They have no phone number or physical address, just a locked bag address. I would like to warn others not to purchase from them, their stuff doesn't work and they will only issue a credit note which is useless.

said they were going to send a new battery for the phone never heard from them again

I was drawn to www.cellphoneshop.net due to their offer of 80% discount on cellphone accessories like bluetooths. I thought I had purchased a Motorola blue tooth, but the product was shipped from Hong Kong in a carton without official packaging and a photocopy of user instructions. When using the bluetooth I have been asked questions about "what is wrong with my voice" or received negative comments about the device's poor sound quality. It would appear that the company is fradulently selling knockoff's that are of inferior quality to the brands they purport to be.

Ok, very disappointing, first I get to their Web site ( Cellphoneshop.net ) because they had the lowest price for the iPhone Car charger, and clearly said free shipping. I order one and it shows zero shipping charges on the order and ask to enter the CC info and confirm order. I entered all the info and clicked purchase, next thing you know confirmation pops up and it shows a $4.99 shipping on a $6.99 Charger. I was pissed needless to say, but oh well it’s still cheap, lick your wound and move on. Got the charger shipped directly from Hong Kong, I opened the package looks very dingi, the pull cord mechanism is a joke does not even go in even if you try to force it back in, I said oh well, lick your wound and move on, got in the car and plugged it into my Iphone, and that’s when I got really mad, only the LED works, no charging L. I don’t even know if I feel stupid because of my stupid act or because my wife and kids were laughing at me L.

This site seems to be a shame. I ordered an i-SPREAD device. Upon arrival I tested it out. It didn't function as specified. In fact, it seemed to be missing its Micro SD.

Anyway, there seems to be NO WAY TO CONTACT these guys (and I use the term "guys" very lightly. The info that they sent have wrong email addresses on it and if you try to call them on the posted number [protected]), NO ONE EVER ANSWERS.

Even their Network Solutions (Whois) data is wrong. The Whois lists the phone number as [protected]. Guess what...That number goes nowhere! Typical on a Private Registration.

This is a firm to AVOID!

Wish I had read the previous posts before ordering batteries from this company. Batteries took forever to arrive-comes from Hong Kong. Batteries did not work and died. Emailed within the "14 day guarantee-no questions asked" and got a huge run-around( they constantly drag out the emails by responding with "canned" "horrible attempt at the english language" responses). Finally called the phone number on their website. Reached someone in "india call center" and you know the story from there. Conclusion: their website is really a drop shipper( meaning they carry no inventory) and product is shipped from some company over seas to you.

I agree with previous posters. Low quality products, misrepresented products. If they send you something defective/damaged/incorrect, you're on the hook for return postage even though its 100% their fault. The products we purchased were junk.

Because of the low quality and the gamble it may not even be the right product for your phone, you're better off spending a few bucks more and dealing with a better company. The time wasted in dealing with them trying to get the return set up, waiting for product to arrive from Hong Kong, and the money spent in return postage cost me much more than if I had just spent a little more in the beginning.

Don't be lured in by the initial low price, it will likely cost you more by the time you're done.

I wouldn't recommend this fraudulent company to anyone. They have a return policy with no questions asked, but they don't respond to your emails, and can't find a phone number for them. Also, they don't tell you their junk products are sent from Hong Kong. What a joke!
Lebanon, MO

I ordered a "GENUINE" APPLE AV CABLE for my iPhone. I did some digging around various sites and these are counterfeit. I was under the impression everything shipped from the states, but everything ships from Hong Kong. There are numerous websites with buyers complaining about the knockoffs they purchased from this vendor. I've asked them to cancel my order and refund my money, yet they have taken ZERO action. My funds have cleared the bank and I am left without a refund nor action.

I've also filed a paypal dispute and they're claiming a pending refund. AVOID THIS MERCHANT at all costs.

ordered 4 items from their web site. The drop ship from China, so rec'd the 4. Two were not what I expected, so have been sending emails (no phone numbers are listed) asking for a refund (per their no questions asked return policy). So far, all I'm getting is returned emails asking me to take credit instead. I've been replying 'no', want refunds--so far same reply back to me ' can we give you credit'...
Can't find any phone numbers listed for this rather flakey business.

Bottomline: No I would not recommend them

Bought cellphone chargers through them 2 days ago, have not received them yet. I live in NH and my card number was used today at home depot for the same amount two times in a row on the opposite side of the country in Troutdale, Oregon. I will only purchase things through amazon or ebay now. Crooks are probably selling cheap items on this website to gain more customers and steal more credit card numbers.

Three times I have made purchases at this same online business and three times I have had to deal with unauthorized transactions shortly thereafter. After the third time, I am starting to connect the dots. Either this company needs better software to protect their customers' credit card information, or they are crooks who profit on selling the credit card numbers, or their employees cannot be trusted. Are any of these scenarios good?

I am in receipt of your shipment for invoice order xxxxxxxx. I receive the wrong cell phone batteries. I ordered two cell phone batteries for a Nokia 6820 which is a Lithium Battery BL5C. I received two Lithium Batteries for a Nokia 6100 which is a Lithium Battery BL4C. They will not work because they aren't even the same voltage or amperage of the BL5C.

Please expedite the correct batteries and send me a postage prepaid envelope so that I can return the two I have here or I will ask my credit card company to charge back my credit card payment.

I was very disappointed to learn that my order was being shipped from Hong Kong, not because it was coming from Hong Kong, but because it was sold on the basis that it would arrive in three days not ten days. It seems to me that a legitimate business would disclose that you are trading from Hong Kong, and not imply that you are trading from the USA.

Purchased this item via an Amazon (other sellers site, first mistake!) the lead was faulty it would not charge or work with the latest Apple ipad or ipod nano 7th gen, also the apple devices were giving a non apple item warning.The company were contacted after an initial response my emails are ignored. This lead was sold and described as a compatible lead for the above apple devices. I believe that this was a cheap rubbish chinese import.

This place will not honor their returns I bought items that didn’t work and I have complied with all their procedures for return That at fist acknowledged the return but have yet to answer my request.

I used a delivery conformation so I know they got the return but they refuse to return my money . I’m am going to contact paypal and the credit company on file with paypal ncxt.

But PLEASE, Please stay away from this seller. Inferior products with no return!. IT’S NOT ABOUT THE MONEY IT’S THE PRINCIPLE.

I paid a battery and I never got the product so they were stilling my and I had to call MasterCard an get a new card so do not bye there thy are stilling people

So so true. They dance around. You won't be able to contact the company, only a variety of call centers from India to Canadia.

I ordered a jawbone prime, BUT rcvd a jawbone 2 which is the model before it AND it was missing the rubber that covers the mic altogether... And it's STILL my responsibility to return at my own expense...

Called back the number I oredered from and they are also a call center that NOW, days later, sz they don't carry it anymore according to 'Linda'... Not since CHRISTMAS according to 'Chris'...

This company sucks! Tricksters!

Hoping for a refund so I can just cut my losses and deal with a reputable retailer.

Sent an email and called customer service... Wish me luck :-/

I am waiting on a return of my money as I type this. It's true You get what you pay for and that is garbage or NOTHING. Do not spend your money @ this site, you will be taking a chance with your money. Customer service and there shipping dept. are not in sync. Pay a little more and go else where.

DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY, it is full of nothing but cheap products that break and become non-refundable because the lack of care by customer service representatives.

I placed an order with your store and the customers is VERY POOR! The product that I order was shipped out 4 days late. i wasn't supplied with a tracking number and the product is an international shipment. They told me the reason it was late because of system upgrade. This information wasn't placed on the frontpage of their site nor in the checkout area. They never informed me of this information until I called them and asked where my package is. Now I would have to wait an extra week before I can get my package.

The customer service person couldn't give me any more information only that he didn't know where the package really is.

I will make sure that I tell others of my poor expereince. I now know that even if the price is really low. It still may not be a good buy.

SJ

We had a very similar problem. Ordered the correct batteries. One was wrong, the other obviously rebuilt and would not fit. We asked for the correct batteries, explaining the problems. They danced around the issues, said the batteries WERE correct. They finally, after numerous exchanges, said they would issue a REFUND this one time, after the 14 days they had played with us. And we could REORDER the correct ones.
Of course this meant NO discount because they'd already issued that (we got the refund on the discounted price) and pay shipping AGAIN. The shipping was not refunded of course.
I agree 100% with all these complaints I see here and hope people look HERE before they shop with this company.
I did write letters of complaint to PAYPAL and yahoo shopping, where the original ad had popped up. Good Luck! and Happy Holidays!

I have 3 orders that I can not use. two are from July and 1 from today. I would like to return them in axchange for 1 holster model LGaccolade VX5600
THE INVOICES iM RETURNING 937041A, 690461A& 690406A

MY NAME IS LEON KAGAN
LERO @ MSN.COM.

I HOPE YOU CAN HELP ME,

Jawbone is so overrated. I'd rather get a Sound ID earset. Much better sound, and it's thinner, too. Jawbones look so bulky from the front.

I bought one of your original jawbone prime headsets brand new for 69.99 on January 27. It was A gift for A relative, so they recieved it on Febuary 23. They really like it, it works real well except for the part where if you walk away from your phone it gets all staticy. Its supose to work up to 30 feet away from your phone and you cant even walk 2 feet away. Im assuming this bluetooth is defaulty and was wondering if it could be exchanged for one that works properly. Thank You. Deb

I purchased a bluetooth from this company about 2 months ago was a flop! You can't get in touch with anyone and they hav'nt sent another one!

No complaints. Have got what I paid for except for one time and that was mostly my fault for not returning a item in the time frame . Have done buisness with them for a long time. Get what you pay for.

I have done buisness with cellphone shop and have had only one complaint and that was my fault. I got what I paid for. No complaints here.

Is this stuff counterfit?

My first order with cellphoneshop.com and the motorola headset is not working properly. just waiting to find out what they are going to do. cross my fingers

I have been a Cellphoneshop customer for years and never had a problem. orders arrive ontime. Prices are fantastic.

I was sent physically broken accessories and equipment that did not perform according to the descriptions. I finally got authorization to return the items and receive a refund, but I haven't received a refund. I keep on them about it and I get a different story each time I call or email them. I saved these emails on my computer for proof they're jerking me around.

DON'T ORDER FROM THEM! Ordered a cover for my Galaxy Note. They sent the wrong cover and now expect me to pay to ship it back before they will send the item I ordered. Was cheap, now I know why, what's the point of ordering an inexpensive cover if they will not send the correct item. No sense in my paying to ship it back as there's no reason to believe they will send the correct item the next time. Will order a cover from someone else!

DO NOT AND I SAY DO NOT PURCHASE ANYTHING FROM THIS SITE. Ordered some batteries for my phone and other accessories and never received anything, order placed 12-09-2012 and today's date is 1-2-2013 and cannot get anyone on the phone number provided on the site (called twice and held for over 30 mins), contacted them through their site via email and still no response and no merchandiise. Keep your money and purchase from someone that can be trusted.

Not only did they send me the wrong part for my iphone, it took them 4 emails to determine that they did indeed send the wrong part. Incompetent? Stupid? both would capture their customer service team both over the phone and through email. Definitely do not recommend...

Worst customer service of any company I have ever dealt. They lie and do not honor their end of the transaction.

Ordered a phone number 21 days ago haven't received it and I refuse to send me a new 1 they keep telling me to call back in 2 more days I asked the company if they are legit business the guy told me yes I'm really starting to wonder why can't you to send me a new phone apparently it's lost in the mail or you just took my money will never ever ever ever shop here again their customer service sucks plus she can't understand them...if you asked speak to a manager you don't get one are managers don't take phone calls okay how about a supervisor. I shoulda stuck with Amazon.

Orderd a phone on October 13 2012, after ordering the phone i noticed that they did not give me a tracking # number or method of shipping( who the item would be delivered by) all the order number status would say is item is shipped.Called them October 22nd they assured me item would be here Oct 24th... well its Oct 24th and the item never showed up... REALLY? SCAM... don't waste your money or time.

They falsely advertise and then refuse to give me a refund. DONT BUY.

I placed an order for a cell phone battery and received it within 1.5 week. I was very disappointed due to wait factor and ultimately, the merchandise was damaged.