CenturyLink review: broadband availability 34

I was totally dissatisfied back when Century Link was Sprint, then Embarg, and now it is the same cruddy service under a new name - Century Link. We live in the country and have had non-stop issues with our phone not working over the past 5 years, for some reason when it rains the phone will not work and the internet will go out. We have had tons of repair people out here who have given us a million different stories about the cause of the problem -- once we were told that the internet line was connected to the phone line and vice versa. Our phone has been out all day which is not good when you live in the woods and also do not have cell phone access, I have probably called Century Link 5-6 times today and was told that someone would be coming to our home between 2:30 and 4:30. It is now 9:30 pm and no one has shown up. This is a recurring issue and something that needs to be addressed. If I were able to do so, I would switch to a different land line company or get rid of the land line all together and just use a cell phone. I want my phone fixed now with no more excuses from customer service who do not know what is going on. Oh and if you go online, the system is under temporary maintenance or something so you can't even conctact them over email or the internet. Great customer service going on.

My name is Joey and I'm with CenturyLink. I'm sorry you're having trouble with your service. I'll be glad to help you out. Can you email me your account number? My email address is Joey@CenturyLink.com. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

Well, it started off on the beginning of November. My husband and I have not been receiving bills for our phone service. So my husband calls Century Link to request billing. When he called there was a lady on the line who told him that she would take care of the situation, she also told him our bill was way past due (high Balance), so she said she would set up payment arrangements for us, that we needed to pay $40 every two weeks that he got paid until December. We paid $40 every two weeks and we thought we were doing good, we never missed a payment. As of this time we still yet to receive billing. So Today we received a phone call from someone from Century Link saying that we did not make our payments as they were supposed to be paid and that we didn't keep up with our agreement. This is a lie! I have been making the payments myself. He also said that they will shut off our phones on monday if it is not paid, we asked if they could work with us a little more and he said he helped us enough! He also said our agreement was not documented and that they could not help us. These people are as screwed up as they come! If there was anyway out of going through them for phone service I would in a heartbeat! Is there anything I can do about this situation?

Century Link--Payment Problems,

My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our company and I'd be happy to look into your issue for you. Just email me at Reachout@CenturyLink.com and include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

I have been having problems with my internet connection for about 3 weeks now and still have the very same issue after contacting tech support multiple times. The internet connection I pay for is supposed to be 5Mbs and as of my last speed test is only 1.99Mbs. I have done everything under the sun to troubleshoot the issue including removing my router and completely reseting my modem even rerunning my phone line to make sure it wasnt the line I was using. I am very computer literate and know a great deal about my home network and what to do to get it running correctly everything I have done still leaves my speeds very slow from the hours of 8pm to 12 am which leads me to believe the server they use is overrun with traffic on those hours. There have been 2 escalations on this issue as they call it and still no resolve. I am really tired of this issue as well as service outages which I can count at least 3 in the last 2 months here in my state. Century Link fix the issue or lose my business.

budha63,

I'm sorry to read about the trouble you've had with our company. I'd be happy to help out. Can you email us your name, account information and any other helpful details on the issue? Our email is Reachout@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com

******************************************************STRONGLY AGREE ********************************************************** with all the complaints ive read today. at one time or another its either happened to us or friends of ours, which is alot in this small town. Ive heard not one NOT ONE positive comment about century link and their services! I along with thousands of others have had nothing but trouble with century link and their so called awesome dsl! my contract is up feb 5 and i will not return for dsl or any other service. unfortunately its the only service here, other than the ones they have "limited". well i will deal with satellite if i have to and not use century link at all. they are crooks. i dont want their "deals" i dont want them to fix my solution temporarily i dont want their email adds, i want them OUT OF MY TOWN!
I spent the entire day messing with these fools who thought i was just a stupid woman. well you cant fool this stupid woman! i have more knowledge than some of your idiots that call themselves tech support! it was however funny to listen to them try to talk about something they know nothing about. obviously they had lil handbooks to tell them what to say...lol. you cheated me and stole from me for a year! i bought into your 10 mb...that i barely get 3. but you guarantee 6mb, oh but you forgot to mention that only for maybe...maybe for 10 min a day you actually reach 10, and you dont guarantee 6 unless we lease your lil modem, because there is not another modem out there that is so called compatible! half the time, i am lucky to have internet at all! my modem is compatible and you just say what you have to to get someone off your back! you are lazy cheating crooks! and if anyone out there have started anything to sue these ###s...you comment here, cuz i wanna sign!

displeased with you,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. If you email me at Joey@CenturyLink.com I'll be glad to look into your issue for you. Please be sure to include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

###, CAN YOU NOT READ? i dont want your stupid email! looks to me like an automated response, like all the other responses posted from you. you will just do what all the other idiots there are trained to do...rip people off. you can throw your lil help guide away, cuz we arent buying it anymore. your customer service, your so called supervisors, and your tech support stinks. they are rude and dont help at all. the ONLY thing you can do is sell your lousy company off, get out of my town, and let other providers in without limits so they can provide good service to our community. like i said where is the papers to sue, id like to sign!

It was just a sincere offer to help. If you would like my help, please let me know. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

I have remote call forwarding on a business line. Every day the forwarding drops and when my customers call they receive a disconnected message. For four days CL has been unable to keep my service going for more than 4-5 hours. The people I speak to are all firendly but appear unequipped to do their jobs. I plan to find who within the state of Florida I can file an official complaint with or possibly begin a class action lawsuit. there are LOTS of complaints about them.

First off i was charged a deposit of almost 300.00 when I asked later on when I would recive this back I Was Told It was The cost of upgradeing to HD I Do Not have hd tv.. Every month my bill is higher and higher
dec bill 70.44 jan 90.09 feb 213.00 and there are thrid party charges that I am always charged for when I asked them to be removed I get the run around I feel bent over and raped what Can Ido about this

February 27, 2017

To CenturyLink

I have been a good and loyal customer for some time. I am writing this letter to discuss some concerns I have about the programming and other issues. First of all I am on Social Security disability which limits my monthly income. Being that I am on Social Security disability I watch a fair amount of television. In the past few months I have seen quality of your programming go downhill. There are so many stations that repeat the same shows which invariably are all runs Some examples are shows like Family Guy, Two and one half men, American dad, Simpson, House, the CSI series, the music channels, especially VH1. There are several other programs that fall into this category as well. I. liken this to going to the grocery store and putting items in my cart that I do not want. There are other programs that I do not watch still paperwork, such as sports channels and paid programming shows. They're also way too many reality shows that are simple senseless programs. I realize that they are cheap to produce but provide little in the way of quality programming.
I'm especially frustrated to be watching a show and see little graphics and commercials Pop ups at the bottom of the screen. This is very distracting while viewing the shows that I am watching. Some of the graphics at the bottom of the screen are reminders of shows to come. I have a guide button to find out what is coming up on future programming.
I think all of the above items mentioned result in a disservice to your custom. I believe that it lowers the quality of your product and the quality of your services. You have several levels of programming to choose from and I would like to see you allow customers to pick a level of service that they would like and allow them choose the types of programs they could get in that program level. I believe it is unfair for a customer to pay for items they do not use
As I alluded to earlier I am on Social Security disability so I have to watch my budget carefully. I have to cut costs wherever I can. There are certain necessities that I have to pay for each month but cable is not one of them. I need your help in helping me reduce my monthly bill. My last monthly bill was $194.21 which is at least $40.00 more than the previous months bill. I simply cannot afford those high bills.
I would appreciate for someone to contact me at [protected] to see if we can come to some kind of agreement concerning these matters of interest.

Thank you,

Mike Martin

I am paying over 112.40 a month for phone and internet services. I had Embarq before these guys took over. And my internet has been horrible ever since. It works for maybe 2 weeks tops, then it just stops. I have to call and have a ticket put in. And customer service is so idiotic. They try to tell me it is on my end, when on my end I am paying for a stupid modem that is a steaming pile of crap that belongs to them, because in order to get it, I had to be roped into a 2 year contract. And these stupid thieving ### know that where I live, there is no other ISP or phone company. This is it for us. I feel financially raped by them everytime I pay a bill. They call and try to get me to save 5 dollars on my Directv by letting them provide it for me.. NO WAY! I can only imagine what they will charge me if I tried that.

I would like to tell customers be aware of century links deal for new customers to receive a $150 visa gift card. I ordered new service and I was told by the representative to sent in a survey and my second bill and I would receive my card. When I called after I received my second bill to make sure I was sending in everything I need to receive the card, the representative told me I could not receive the gift card because the agent that placed my order was not authorized to give me that deal. They did not honor what was online nor what their representative told me.

How are we as consumers know who is authorized to give there deals or not. Online it said call with the special code and you can receive the deal and when I called the representative confirmed it. BE AWARE OF CENTURY LINK DEALS THEY DO NOT KEEP THERE WORD.

Lie after Lie and increasing cost with worse service at Century Link. Phone at 25/mo with Internet at 12 Mbs at 35/month bills are over a 100 a month now and speed is as SLOW as 875 Mbs this is an absolute fraud and when asked if I can bundle or somehow survive with a reasonable bill. You are told that the bundles are only for new customers and that your billing is going up. This of course is after an embedded paragraph about how much they value your loyalty and patronage

These are the most greedy, dishonest, and mean people I have ever encountered, and are the exact manifestation of the kids who are on the bank commercial and one gets and ice cream cone and the other is told that they do not qualify because they are existing customers…one gets a pony and the other gets nothing and is told through a doll that they do not matter and to just go away with feeling bad about themselves for even asking

What is wrong with these companies that are teaching that the customer is the enemy and their competition is their friend. You get no more of our money…nd are seen for what you are. Please state your name address phone number access code last 4 of SS and a secret code before we allow you to even be heard (we cannot provide the code till next week) but how can we help you.

I am submitting a complaint about Century Link incorporated. Since day one there has been problems. Unprofessional technicians coming to my home and not fixing the problems and leaving it in worst condition that before with things not working properly. I had a tech that forgot to bring me my filters to do my installation he was an older man he called and told me he wasn't going to bring me my filters for me to go into Century Link. I have had techs not even show up. I have been with Century link a year and have told them for the past 4-5 months to turn off my frickin phone because I have 4 cellphones in my home and I do not need a home phone. This was ignored. I am talking to thin air just like I have been doing for the past year. Spoke with a rep a week ago advised her I was moving and to please turn off my home phone and leave the internet on. Why in the world is my home phone still on? Ridiculous. I have considered going to the better business bureau. I am sick of this crap and I want action. I am still being billed for this and I am tired of it. We are the customers and we should have someone standing up for us and not sitting around collecting our money and not doing a damn thing about it. I won't give up until I get action on my account I don't deserve this treatment and I do not feel comfortable bringing Century Link into my new home. It has caused so many problems for me. I want action Now!

Century Link calls any time during the day or night, early or late, week or weekends, to offer services that we already told them we don't want. For years we've been using Qwest for our phone line, and that's the only service we want from them. Well I have been asking to have our phone number removed from their lists and they tell me that that would take 30 days, but over two months ago they told me that would take two days. Now lately they call, I answer and the person on the other side of the line stays quiet, no word or sound ( probably they forgot I have caller id ). It's not only inappropiate but crepy as well. They are not taking this seriously.

I called Century Link on June 1 to find out what our liabilities would be if we were to cancel our service as of August 1. The representative I spoke with told me it would be $399. We terminated our contract because we got a new phone system and went with the company that was recommended to us. We then received a bill from Century Link for over $2400! When I called, I was told that the term fee was $399 per line and $600 for internet. I explained that I was never told that. I was told there were no notes on the account specifying that I was told it would be $399 for terminating service. I asked for a copy of the signed contract. I was told that there was no signed contract, it was verbal. I asked why is it that they are holding us to a "verbal agreement" but yet what one of their employees told me is not upheld. They just kept telling me that "it says on your bill how much it would be". We are a large office and we have an outside accountant that pays our bills so we dont see the bills. That was the reason for calling and regardless of whether it says so on the bill, a customer should still be able to call and ask the question and get a correct answer. When I asked to speak to a manager, I was told one would call me back but no one ever did. I had to call back again and finally was able to speak to a manager. I was told that there were no adjustments that could be made unless we were to come back to them. I told them that after the way this situation was handled there is no way we would go back and I will even be terminating my own service with them. The manager did ask me if "the representative had told me the correct amount for terminating our service, would that have made a difference". I said it absolutly would have. We may have waited to disconnect the service until closer to the end of the contract. The manager asked me "why just to save a few hundred dollars?" I said well, maybe we would have waited until the end of the contract. He told me that regardless of when the service was terminated, there would still be the same set fee per line. So, regardless of whether you are terminating service at the beginning, middle or end of a contract you still pay a fortune! The terms of this "verbal contract" were not clear and Century Link is completely unwilling to work with us, or even acknowledge that a mistake was made by them! A mistake that was made by one of their employees that ended up costing us over $2017! That is not acceptable!

Called technical service on Wednesday about having no phone service and was told that it was a known outage and no one was available until Sunday to even come and look at the problem. Total sarcasm and total contempt for my situation. I ask if there was any way to have someone come sooner, we pay extra for line protection and was told no one could come any sooner and so I ask if I was going to get credit for lost days, and was told that after my next bill I could call customer service and ask for a credit for lost days and they would possibly consider issuing a credit but there was no guarantee. This is a horrible way to treat your paying customers. Total contempt and just plain RUDE!
Who can help me?

I started with Century Link towards the end of August. I set up automatic payment immediately. In September I received a post card stating that either the routing number or the account number was wrong. I called customer service and read to the representative the correct routing numbers and account numbers 3 times. I even had the customer service representative read those numbers back. He assured me that everything would be taken care of.
This month I received another post car that said the same thing. I called customer service again and had them read me back the numbers they had. The number was wrong. I again gave them the correct numbers.
Yesterday I received my bill in the mail and found that the September payment had gone through but on 10.16 Century Link charged me a total of 181.57 for the returns that were all their fault.
I called customer service and told the representative the whole story. He listened and then placed me on hold for a while and then returned with a counter offer.
I asked to speak to a supervisor and was eventually connected to a supervisor named Shannon. He listened to my plight and then agreed that I should not be charged for Century Links errors. Shannon told me that I would be placed in to talk with the credit manager.
After waiting for a while I discovered that my call had been placed back in customer service.
I got another representative that had no idea what had taken place before.
I demanded to speak to a supervisor.
The representative refused to let me talk to a supervisor and eventually put me into some one's voice mail box.
I am still waiting for a call back after being on the phone more than an hour.
Please help me.
Thank you

I helped a friend out back in 2017 or so and put the cable in my name . They ended up not paying her bill now when I moved to mn and tried to set up wifi they said I had to pay the bill in order to receive service ! I offered to make payments and pay the deposits but was told all would need to be paid up front ! I am a single father with three very young boys two of which have autism this amount of $300 or so dollars would be impossible for me to pay I could have given half of the amount and made payments but like I said they would not work with me at all! What bs ! So I went to looking for alternatives there is non I am able to find ! I am really in a bad spot and need wifi badly to be able to pay bills and receive moneys ... :( I thought monopolies was illegal in the united states ?! This seems a little lame that they can control the market and won't work with a person in any way ! Why would you not be willing to accept a person paying half the owed amount and pay all the deposits and fee's then make payments on the rest seems kinda like a bad business move ... They would make more money in the long run!... Now because of this I am going to be forced to be dishonest to get service ( which I would never do !) or go without ! Which would also hurt my boys and things that they need to be comfortable two have autism and have a very hard time with change and are not doing well with their routine being disrupted by all of this ... What can I do ? Does anyone know of a way to get service through a different company ? Or who might be able to help ? You can call me or text me at 720-nine eight five-5363 thanks you I am desperate :(

We are subscribers to Century Link High Speed Internet and are paying approximately $85 a month for High Speed Internet. When we first got it we got extremely fast service and were able to download an entire 12 track album from I-tunes in seconds. Now it takes well over an hour to down load the same amount of data from I-tunes as well as any other services. For example we could watch youtube videos without buffering, now it's almost impossible to watch youtube videos. Throughout the year we have been getting the run around from Century Link customer service. They keep telling us it's on our end but we've had a technition look at our modem conections and line filters and are sure it's not on our end and it's not our computer as we have tried several different computers borrowed from friends. We have been testing our internet speed throughout the year with sites like speakeasy and others and have been getting the same result. 1.35mbps download speed .48mbps upload speed.

I've been with Quest for a very long time. I switched from Comcast to them and didn't look back. In our old apartment, we had multiple issues with our internet service, but their customer service had always been spot-on. This year, after Quest was bought out by Century Link, we've been having extreme internet issues for the past six month. We've called customer service many times. We replaced the router and the modem twice over on our own dime. We've had a technician come out to check the wires. At first, the signal kept dropping randomly. After that, the speed started dropping periodically. The signal would be fairly decent, and then they'd suddenly drop. We paid for a 3 mbps, and when the signal dropped, we got a .5 to .3 and finally to a .1.

When we last called Century Link about this, they told us that because we have two laptops running at the same time, the signal is split between computers. If this was the case, our signal would be terrible throughout. We often have at least three computers running throughout the apartment. Two of which are hardwired to the modem, the other runs wireless.

In short, Century Link wanted us to believe that even though we were paying for 3 mbps, the signal would just be split up randomly between computers. One computer would get maybe a 2.97 mbps while the other would get .30 mbps. Neither of said laptops would be doing anything differently when the signal would just randomly drop. Also, both laptops were constantly dropping in signal.

Essentially, the only way we would be able to get what we were paying for was if we only had ONE computer hardwired to the modem running while all the other computers stayed dormant.

I had never thought we would consider returning to Comcast. Comcast is, at its core, a horrible service. But Comcast never lied to us, never tried to cover up their own inadequacies by saying inane trype that the signal would split. There are many reasons why the signal would drop, but it's normally good to not lie to your customer database. That's not only insulting the customer's intelligence, it's also not giving the customer the truth behind what they're paying for. If we're shelling out a fair bit of money for a 3 mbps, then we ought to get that or 80% of it constantly.

One of our roommates also works from home online as an IT tech. The constant connection issues interfere with her job. Yet Century Link refuses to aid us in their own terrible service by fixing the problem. Instead, the supervisor and first level tech just seemed inclined to perpetuate the lies.

We're currently telling everyone we know about this, including many IT personnel who work with networking, in order to save others from making the mistake we did. We finally know that there are worse service providers out there than Comcast.

I have had Century Link as my home phone provider for 2 years but have a 3 year contract. I had Century Tel before they were bought out. I am moving about 25 miles away but Century Link can not provide service in that area. So I am forced to cancel the service and they told me there is a law that the Utilities Commissioner can't cancel terminate this contract early. They want me to pay through December 2017 for something they can not provide. I was told it is my fault for moving. I was told it is a law and they can't cancel or let me out of the contract. They claim they can't waive the fees. I was told to see if whoever buys my home might want the service and would take it over. Like make it part of the real estate sale. They will send me to collections if not paid. I offered to pay 1/2 the bill if they would agree to the 50% discount. Nothin. I would recommend not doing business with Century Link - use to be Century Tel. You would think they would want to stay in good standing with future customers. Cell phone companies will take them over anyway. We don't have a choice when getting the service as to how long of a contract we want or if we even want a contract. We have to sign a contract in order to get the service. This is not right. Very poor customer relations.

I have been a customer for several months now, and in good standing with this company. We are taking over the lease at the rental house my mother in law has been renting for the last few years. 2 years ago my brother in law, who was also living there had Century Link and didn't pay his bill. Because of the outstanding bill, and "public records" showing that he still lives there, I cannot transfer out service to that address because we are related to him and they consider it an "indebted household".
They will not even let me prove that we have never lived there or that he no longer lives there. Until the bill of almost $300 is paid, we cannot continue our service with them.

It wouldn't make any difference. It is a rental property, and unless the outstanding bill is paid, we cannot transfer our service. Our landlord is certainly not going to pay it. There's nothing we can do because they won't let us prove ourselves.

I got my service to century link for a one year contract with a promise of 40mbps speed.
I already inquired that if I move will my service remain same and move and century link confirmed yes.
When I gave my new address I was told that the area I have moved to will only have 12mbps speed.
Since I work from home I wanted the right speed.
I called a representative and she said I will need to find different cable provider in that case.
All was well till this time.
Now after the move at the time of cancellation I am told that there is 200 dollar termination fees. The account manager I talked to was so rude that she told ”Century link doesn’t care about your requirements, even if we give a service with 2mbs you are in the contract zone.” She also said other person gave us incorrect information first time and century link is not responsible for any incorrect information provided.
I asked for the transcripts of the calls and they donot care to provide the same.
How can I have one way contract? If century link can provide me wanted speed I will be more than happy to keep them but seems like I am stuck?
I see someone from Century link tracking this complaints board. Can a customer end terms on a good relation so he is happy switching back?

I never signed a paper contract. I renewed it over the phone and was never told about limited service rule. What is next for me.

Sunday July 13th, my husband and I began to pay our bills. We go through the list as usual. It's our first monthly bill with Century Link. It's $278 and some odd cents. Not only have we paid our installation fees before the service was set up, we were told by a representative that our bill would only be $47, so we agreed. We only have home phone (which we don't use at all) and the 2nd "best" speed.

I'm curious as to why my bill is this way... on top of that, what makes Century Link think they can get away with this?

I don't recommend this company to anyone. The only reason we have is because our apartment complex contracts with them and I take some courses online.

There is a screw missing somewhere.

I have tried moving my Internet service but am told that I can only be serviced by Century Link for Internet and phone. In the last two years they keep re-bundling my service and I have
gone from $65 a month to $90 a month. It isn't fair because I have no other option.

This company has the worse customer service I have ever dealt with. We had to cancel century link because my husband had military orders. But then we were billed for another month after we cancelled. When we called to complain they said it was an error on there part and fixed the mistake. The next month we received another bill for the same amount with a late fee on it. We called again and spoke to a supervisor who fixed the problem again. We got names of the customer service reps and their ID number. Each time we called back to complain they said they didn't have any employees by that name or ID number. So they make-up ID numbers so there is no way to hold anyone accountable. We had to call a third time to fix the bill and this time the supervisor said that there was nothing they could do to take the error off. He said there is no way to fix an error they made. What company says that? The supervisor was extremely disrespectful to us. His name is Cameron with an ID number AA88995. Not that it matters. But I hope he gets fired. Told my husband that he didn't care about his business. Stay away from this company!

I had a similar experience with CenturyLink. Recently I made the mistake to order Internet services from them. During the phone interview, she asked me whether I wanted to bundle with Direct TV services. I didn't see the trap because I had had already Direct TV services for many months. Their Internet services stated on 5/7/2017. After one month, on 6/9/2017, without having sent me a single bill, they sent me a disconnection notice. They were charging for a modem which I had never ordered and which I had shipped back to them and which they had received already. I called their customer services but the arrogant staff they have couldn't listen and they went ahead and disconnected their Internet services and my Direct TV services on 6/18/2017. This when I realised the trap the used when they asked me to bundle their Internet with my Direct TV services. Direct TV told me they could not restore my services unless I solve the problem with CenturyLink. This gave me no option other than to call them and ask them to unbundled their Internet services from my Direct TV. After more than three hours on the phone, I had one representative who recognized they received their modem. She adjusted the bill which I paid immediately. I then ask her to unbundle their Internet services from my Direct TV and to cancel the Internet services. She said she did it at that time. My TV services were reconnected but one month latter, on 7/17/2017, without having received any bill, I received from them an other disconnection notice. When I called them the arrogant representative I spoke with told me my cancellation request was not honored and she couldn't tell me why. She said she could then cancel the services. I told her to do so and I offered to paid the balance that was on the disconnection notice although the charge included Internet services that I had canceled one moth earlier. She refused to take the payment arguing that there were other days not included in the amount on the disconnection notice ($ 82). She said the new charge was going to be over $ 200. We then agreed CenturyLink was going to send me a detailed bill so I may know exactly what I was to paying for. Until now, I haven't received that bill. Instead, two weeks after my last call, I received a collection notice from Convergent Outsourcing Inc. stating I owe CentutyLink $ 440. Without having been served with any bill, during the period from May to July, without notice, CenturyLink sent my account to a collection agency, Trying to force me to pay more money than I owe them.

Century link has the worst customer service we have ever dealt with. We were quoted a $130 dollar package for our business with 3 lines and dedicated 8m internet. We added one line and it went to $214 . They came to hook up and tech hooked up only one line and internet. Then he came back to hook up other lines days later and found internet hooked up backwards. Tested download and saw 5m...now we are only getting 1.5m to 3m. We asked to port forward old number and they disconnected main line Monday morning and then called and said they could not port forward. We have been without phone in for 1 and 1/2 day now and they claim to be trying to reconnect. Also our bill went from the quote $214 to over $600. Some are taxes but the rest are all hidden fees from century link. De very careful with Century link and every customer service rep with tell you what you want to hear