CenturyLink
Reviews and Complaints

I agree with the complaints. Ever since Sprint sold to Embarg and Embarg was sold to Century Link the service has declined with it. Orginally the 1.5 mbps Internet was 1.5 down and 740 up. now under Century Link it is 1.5 mbps down and you are lucky to get 450 kbps up, which just leaves your system wide open for an attack with limited defenses. You have got fiqure the attack speed is coming at the system 3 times faster than the response speed. Century Link will probably tell it balances. No it does not. It does not even balance mathmatically. Then Century Link will tell you to install their security system, but it is still the same, because your web browser is moving 3 times slow than the attack speed. The firewall and antivirus softwares first line of defense is the web browser. If they what to respond just make the representative responding has or had a Class A Computer Repair license or an Infrastructure Technican Certification.

So this 'internet provider' can barely provide internet. After finding out that my business only had 1.5 Mbps, we were upgraded to 5 Mbps, along with a new modem being sent for free. Sounds good so far right? Well sounding good is as far as it does. Companies like this hope that people wont call in and complain because they are so concomitant they can't handle any thing or do anything right. After running their FTP speed test at the direction of one of their technicians we found that the speed was too slow to even run the test! This was AFTER we supposedly had the speed upgrade.

Then there was the modem. After spending about four hours on the phone with numerous customer service reps, all of who gave me wrong tracking numbers for the modem that hadn't even been shipped. After more calling I found that the order hadn't even been put in. The last person I talked to during the day said the he put the order in and that it would be delivered by a local tech to my business the next business day, which would be a Friday, and that I would get a call 30 to 45 min prior to the delivery. After hearing this I was satisfied, but as with almost anything dealing with Century Link, the satisfaction doesn't last long. I found that instead of getting a free modem like I told, we would be paying rent for one.

The next day came and I was waiting for the call from Century Link. My father came in and told me that a Century Link van had been in front of my building. Upon hearing this I called Century Link asking if it had been delivered. I was told that it had been. I was never given a call and the rep said that the request had appointment times between 11 a.m. and 2 p.m. I had asked the rep that I talked to the previous day numerous time if he had even the slightest idea as to when the tech would arrive and he said that they don't know that information. So I run up to my business to find the modem, nothing was there. I called them again, which I'm currently still on the phone with them, and apparently the modem had been shipped out, and there was no tech going to deliver the modem.

The tech I'm currently on the phone with gave me the exact same tracking number I was given yesterday, and it's still invalid, he's now trying to pass the buck, which doesn't surprise me. As it stands now, the effects of the upgrade should be seen by Monday, and the modem should arrive that day as well. We shall see...

well i pay for a 10mb connection here in ohio, sometimes it is but most of the time it's barely a 1mb. i'm sooooooooo sick of centurylink, i had embarq dsl for years, loved it, it was rock solid but now that centurylink has taken over it's more like cable internet. slow as hell at primetime when i want to be online
thanks centurylink
i have tryed to call there help line 4 times in tyhe last two weeks only to be put on hold for over 45 min. each time. tryed to do the online help, they tell me to do the same thing over and over again, check my speed, then tell me to call the help line, to be put on hold for 45 min.

I just have one question, Why doesn't CenturyLink have the baseball channel or offer the baseball package like Cox? It is the ONLY reason we do not switch. My husband will NOT do without his baseball.

Thank You,
Vickie

cherhall,

I'm also sorry to read about your experience in attempting to get DSL. Similar to my response to teh above poster, I can't make any promises, but I'll be glad to see if there's anyway we can provide you with DSL. I'll look into it if you email me your account information. My email address is Joey@CenturyLink.com.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

I too have been with the company through the times it was Sprint, then Embarq, and now Centurylink. For years I have been, emailing, phoning, and sticking my phone number in that damn "check availability" box, with no results. People all around me have DSL, including a brother who is about the same distance in the country as I am, and his boss who is even further out.

I'm not far away from civilization, maybe 1.5 miles as the crow flies, from Route 44, a main traffic artery though our country. I'm a few blocks from our school. If I type my zip code into the CenturyLink web site, it offers plans. If I put my address into an Internet provider search, CenturyLink shows up as available! When I turn on wifi on my iPad or computer, it is showing someone's network using the modem/ router that CenturyLink provides. That could be coincidence but all these things have only started lately. Before that if I did a provider search, nothing would show as available. And the zip code at the web site would bring up "not available".

When I call or email, I continue to get the same "You have to be within...not available...don't know when" that I have gotten for years and I'm tired of it. They do know when, they don't wake up one day and decide let's give these people service today! I'm tired of other people getting faster and faster speeds while I continue to not have any at all. In today's world living with dialup makes the Internet practically useless.

I would have canceled my phone service long ago if I didn't at least want to have dialup to check email, which is about all you can do.

Janice,

Glad to hear that everything is setup and working well. If you need any help just let me know. That's what I'm here for!

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

Well I FINALLY got hi speed a week ago! I have to admit it has worked great! I must also say the tech guy that came out to install it was absolutely fantastic. I have an older computer and it was missing some driver needed and he went online and found it and downloaded it for me. Then some port wasnt working correctly...he got in my floor and worked on it until it was up and running smoothly. I can honestly say I have never had anyone go that far above the call of duty to install anything. And the customer service rep I talked to about signing up for the service was outstanding too! She answered all my questions and broke it all down to laymans terms so I wasn't confused about one thing. It may have taken almost 6 years and 3 different phone services, but if it continues to work like it has this last week I guess it was worth it! Joey H. I don't know if you had anything to do with my change of luck, but if you did a huge THANK YOU! If not at least you know my complaint has turned around to complete satisfaction with CenturyLink!
Janice Butler

I feel your pain!Been calling about dsl for at least two years now Keep getting the generic stories from operators with no actual answers. I talked to a supervivser who was going to call me back last week after he looked into it. Still have not heard anything from him.What really upset me is they put a flyer in the newspaper for non customers to switch to their dsl and get 100 dollars.THEY ARE GOING TO PAY NON CUSTOMERS TO SWITCH AND THEY ARE NOT EVEN TAKING CARE OF THEIR OWN CUSTOMERS THAT HAVE BEEN WITH THEM FOR YEARS!.HOW PROFESSIONAL IS THAT?I am considering satelite internet and getting the magic jack and dumping centurylink.It will actually be cheaper. The only thing is I will lose my phone #. If I could keep that it would already be done!Hopefully I can figure out a way to keep the # and go with someone else.

CenturyLink is a very poor quality phone company, definately no customer oriented.

Every time I pick up from this number, no one answers. I get calls from them at least once a week. It only started after I discontinued my service with them. I discontinued my service with century link after they didn't disconnect my service after told them to when I moved, they said that it was my fault because I didn't "remind" them to disconnect it. They tried to send me to collections over a 3 month bill after I disconnected. This is by far the worst company ever.

Century Link, is making millions of Dollars charging customers for telephone calls that they themselves make on their customers numbers. I had the same problem with Sprint a few years ago, they claimed it was a switch problem, after an investigation it was found that our business never made the calls, and the Florida State Utilities Commission made Sprint pay our company back for all the calls on the bill, and it amounted to hundreds of dollars over a 4 year period. Century Link has also been charging their customers $12.00 to disconnect from their service, and this is wrong, and those that have been charges will get their money back if they call and complain to Century Links customer service at [protected]. If there is an attorney out there that would like to file a class action law suite on a contingent bases against Century Link for this fraudulent $12.00 charge, please email me at ordas@comcast.net.

Thank you.

Change your service it only gets worse.

I am a CenturyLink customer. We have had their phone service for about 8 years but have recently also added their high speed internet service. Since this time, we have had two calls from different people who claim that someone from our number is calling their number repeatedly. Both times have occurred just as we are arriving home. I called CenturyLink the first time to see if they could tell what calls were made from here. They said they could not unless they were long distance calls. I don't believe anyone here is making the calls but I don't know how it is possible for this to be happening. I wish CenturyLink could be of more help. If it does not stop, we will be forced to change our service. I don't want that to happen.

nono,

Sorry you're having trouble. If you send me details to Joey@CenturyLink.com I can get in touch with my marketing group and have them remove your information from our database. I've been helping customers on ComplaintsBoard.com for a while and would love to help you also.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
twitter.com/CenturyLinkJoey
facebook.com/CenturyLinkJoey

The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem. The service man! . The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem man!(test you speed in www.speedtest.net)

Scotter,

Just a follow up. Not sure if I got your email or not. Sent you a message here about a week ago and haven't heard back from you. Please contact me if the issue is still unresolved.

Joey@CenturyLink.com

Scooter99,

Sorry to read about your DSL trouble. I'll be glad to help. I've helped several others here on Complaintsboard.com. Can you email me your account information and details? My email is Joey@CenturyLink.com.

CenturyLink's Customer Outreach has been helping customers online for over two years. Just let us know what we can do to help.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

I moved to a new rental house and before I moved, I called centurylink to make sure that they serviced this new location and that I could transfer my service with no penalty...and they said yes no problem...so I moved and had centurylink come to my new house and hook things up...well the centurylink guy was at my house for 2 hours and then said that there was a problrm with the cable line on my street and that it could take many months so have the line repaired...so I had no choice but to go to comcast...so then I get a $800 dollar bill in the mail from centurylink for all kinds of fees for early termination, etc. so then I spend 2 hours getting the run-a--round from the centurylink customer service people and finally was able to talk to a very nice centurylink guy who said he understood my problem and would take off the penalty fees but that he would have to talk to another person first at centurylink first and that it would take a couple days to process...anyway, that was a month ago and today I received another bill from centurylink in the mail for the $800...I will never, ever, ever use centurylink again! they are total crooks!

I am just like the rest of the people on here. I will do EVERYTHING In my power to ensure Century Link gets as 'black of an eye' as i can. Thank heavens for social media.
As a loyal customer for 7+ years, constantly battle the increase price, call get decreased, up it goes again crap... I am now told by Sally I have not had my current 'contract' long enough (8 of my supposed 24 months which i knew absolutely nothing about) BTW, i was promised $32 a month and was paying $54, oh ya, it is only 7mg also. Hardly worked at peak hours. Go figure! Should have known! I was then told by Sally to get out of my contract there is a $200 fee i had to pay for early cancellation. i was told i could pay back 'all my 8 month savings' which equated in Sally's book to $9 per month (8 x $9 = $72) i am so disgusted with them, i told Sally fine, cancel me! Then Sally tells me it will be $200. I said wait, what happened to the $72. She said, well you didn't tell me which way you wanted to go! I said seriously lady, you knew it would be $200 or $72 and you were going to charge me $200! Century link is an embarrassment to the utilities companies!
I asked Sally for her management, she informed me none were available and i needed to WRITE to their Denver department. Seriously who has a company with no management!
I have never be so disgusted with a business that refused to deal with me as much as i am with Century link. Gee i wonder why they are begging for customers! With service like this, i'd love to see them go out of business.
A completely disgusted customer!
BTW, i will re-post this letter as long as i live anywhere that i can post it.

Called Dish customer service . Dish is about to fall off my house. Could do damage to my home . Tech can only come if I am home to secure it . I cannot be home at the times they want to come . I don't care right now if I can't watch TV I just don't want the thing falling and doing damage to my home or injuring someone.

dish hr ignoring money owed to employee for canceling insurance, they avoid all calls supervisors are no help. Is their any lawyer willing to help?

The audio on outlaw country xm channel sounds bad and has for many months. It is unbearable to listen to and dish network won, t repair problem and xm says they don't support dish network? Why not im paying for it and want it to work!

Terrible! We just moved and tried to get our Centurylink service move with us, but we were told that it is not available in our area. So obviously we had to cancel the service. Now I get a bill with $120 termination fee. WHAT? I did not sign a contract! I cannot afford to pay this fee. I will try to contact customer service Monday, but reading other comments, I do not feel very confident that they will listen to my plight. Any help or suggestions would be appreciated.

Unfortunately Centurylink is a large company and they don't really care how much we complain. It will take someone with money that can start a law suite against Centurylink before anything happens. When I signed up for internet my internet rate was suppose to stay the same for a year. That has not happened! Every month my rate has increased a small every month and when I called they tell me there has been a rate increase and that has to be forwarded to the customer. STAY AWAY FROM CENTURY LINK.

I am not happy with Century Link at all. I have two choices in this area for internet service and people I spoke two had complaints about both companies in this area. When I called Century Link I discussed my concern about speed and reliable service and ask if my service would be under contract and they said no. I asked again, so if I am not satisfied with Century Link I could cancel without penalty and the Century Link Rep said yes no problem. That was last Nov. Because of low speed, all they can provide for my area is 7 mbps, I need to change internet providers. I called to cancel and they said there would be a 200.00 cancellation fee. I was told there was no contract, but when I signed up for 12 month at a lower cost that put me under contract. That is a load of crap. I was not told that even after I was concerned about early cancellation fee if I did not care for the speed.
Century Link is involved in deceptive practices to get customers. I am reporting them to the BBB and going to wage an online campaign in my area starting with this email. I will also let everyone I know, and that is quite a few people, to stay away from Century Link.

I also agree Century link has poor customer service. I signed up for DSL after the local Century link store told me DSL was available in my area. I received the modem at the store and everything was connected on time, but then I noticed I had a buzzing noise on my phone. I call repair service and after the tech came out he told me there was nothing he could do to repair the noise as the wiring out in our area was bad and there was only a 25 pair of wire and there weren't any spares. I asked the tech what am I suppose to do that I have a phone that I can't use. The tech's answer was to use my cell phone. After about a week I called repair service again hoping to get a different tech. A different tech did show up and told me the other tech told you we can't fix it. I asked the tech to have a supervisor stop by that can make a decision how to fix this problem. no one has showed up. I called our local century link store to see if there was anything they could do to correct this problem. The only answer I received was we can connect you to repair service and maybe I could talk to a supervisor. After I was connected to repair service I couldn't understand the person on the line because of so much noise, they hung up on me. Century links customer service stinks. No one has come up with a solution or has tried to make me happy. I signed up for at least one year so century links doesn't have to do anything. I can drop the land line but then I will be penalized with a higher internet service.

J R Wilson

They charged me 150.00 for 1 month of internet service after telling me it would be 60.00.

jp,

Sorry to hear about your billing issue. I'll be glad to help. You can send me an email at Joey@CenturyLink.com and I'll look into it for you. CenturyLink's Customer Outreach has been helping customers online for over two years.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
http://twitter.com/CenturyLinkJoey
http://facebook.com/CenturyLinkJoey

ddavee2001,

My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our company and I'd be happy to look into your issue for you. Just email me at Reachout@CenturyLink.com and include your name, account number and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

i agree that this company(centurylink) is a very poor phone company. i live 2 miles outside of my town on a major highway but i'm unable to get high speed internet and my mother who lives 6 miles out of town and 2 of them miles on dirt road can get the service and when i call them to ask why they say the equipment is not installed to provide me with the service. With a drive into town i can see why with all the high dollar tech stuff centurylink uses on the phone boxes you know trash bags and tape its hard for them to get internet to the most basic of areas. its a great company and if i had any other phone provider in my area i would drop centurylink fast as i could

pissedinvaguy,

Sorry to hear about the trouble you've had. Send me an email with your account/phone number and I'll be glad to see what I can do to help. My email is Joey@CenturyLink.com.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

GX called me back in Nov. and said AT&T had authorized them to take over my long distance account, and I didn't know any better. They said my phone bill would decrease by $10 a month. Instead it has been rising and is near twice my whole former bill . The first time I called AT&T to complain -- last month -- the rep said yes, she could see the overcharge and would credit my bill with $10, which she did -- but the charges THIS month drawfed that credit by nearly $40.
When I just called AT&T about this, the rep said, You should have been smarter and not let them take over your account. And I said, I knew nothing about it until GX called me and said AT&T had given it to them and it was a done deal. CLEARLY, AT&T had SOME complicity in this, otherwise GX could not have gone this far -- co-billing etc. The AT&T rep gave me a number for GX, which (automated, of course) referred me to another # that goes nowhere. The AT&T rep closed out my account with GX but told me I would get at least one more bill from GX -- which will be outrageous, I am sure.
I am an old person on a small pension and count every penny. Both of these outfits are despicable -- what can we DO?

I would like to understand why the late fees are 23.00 ? That is more than the cost of one line with all the bells and whistles from Spectrum. I will begin my transference.

Canceled my century link service numerous times at end of my contract time. concerning web page by phone and e-mails and marking on my billing. Have had nothing but problems from day one. So after no results took my business back to 3-Rivers and they canceled my service with century link. Kept getting billing from century which all my responses to them that I was now longer a customer of theirs the billing continued. Received a call on Sept 27 from century concerning an internet service they said I still had with them on a different phone number they had assigned me without any input from me. I told them I had no account with them under that or any other number and I would not pay for what I did not order. The man gave me a number to call to clear the issue but would not talk to me ( so why did he call? if he couldn't clear this up? Finally after obvious back and forth he said he is transferring the matter to collections and would no longer talk and hung up. Reccomendations to all...stay away from Century Link. They are no what they promise and to get any change made falls on deaf ears!
I will take this to court if I have too. I have documentation to back me up. Meanwhile my credit rating will now suffer as a result I'm sure. [censored][censored][censored] So much for all their service [censored] !

They are scam artist of the worst kind

poor service from centurylink here in Elizabethtown Pa. internet is so slow that it becomes unusable. tech support's only focus is on my devices and modem repeatedly saying that I am getting the speed I have contracted for . they are of no help. we now lose service daily in the early AM. and most of the time it slows to a crawl. we are going to switch to cable

We requested to have Qwest come out to install a telephone line and the day before they came, had to cancel our request.
The next day the service technician comes out and we explain that we have canceled the request and he leaves.
This was 3 months ago. The first time we called Qwest, they said they would correct their error.

The 2nd time we called, on Sunday, 12/7/08, the friendly female representative said not to worry -- they would correct the problem and we would be receiving a bill with a zero balance. Now, tonight an aggressive debt collector calls from Allied and is demanding that we pay this bill, which Qwest apparently turned over to them.

There is no way to communicate with Qwest to report problems via e-mail. Lisa, the Qwest representative that I spoke with tonight said that the billing department is closed, but that she would send them an e-mail explaining the situation and they would contact me tomorrow.

Why is it that I don't really believe them?

This is the 'worst' customer service I have encountered in my life and I would NEVER choose Qwest as a provider -- friendly doesn't count. Customer service agents need information and access in order to serve us -- the customers that choose this provider over others. One of the reps said that they 'just' began being able to search for a customer using 'name'. Hello? You represent communications and you're that far behind the times!

Now we have to worry about this being on our credit report! Beware of Qwest! I'd hate to be a steady customer that got a little behind on my bill!

When Century Link was able to buy out Qwest, they became a third rate monopoly as an ISP. Their "very fast" ISP in my area (which by the way is not a rural area, but a city of over 2 million people) is a whopping 10 Mbps on the download, oh and are you ready for this a whole .6, yes, I said, .6 Mbps on the upload. This is barely, and I mean barely better than dial up, and yet these guys have the gall to "offer me promotion of $87 per month IF I bundled with phone service: (they always remember to show me my big promotional savings of $45 per month with my oh so wonderful promotion. In other words, without this promotional pricing (which is actually a pretty awful price considering the snails' pace of their bandwidth), I would be paying well over $100 for 10 Mbps download and LESS then 1 Mbps on the upload. In fact, the only reason I got the phone bundled into the package in the first place is because it made my Internet a little less expensive. I was told I would benefit f I added phone service to my internet. The interesting thing I learned is that when I added the phone Century Link very cleverly put me into a 12 month bundled contract, of which it looks like I will be having to pay these crooks several hundred dollars to get out of (( am moving in January and apparently I will still have two months left on this just amazing bundle that I was swindled into). Thankfully I am moving to a location where Century Link does not hold the monopoly. Thankfully I have already spoken to a new provider who will be able to offer me not only home phone, but 60 MBps of download, 6 MBps of upload, AND actual digital cable (you may have noticed that century link's television offer is usually Direct T.V. as the Century Link Prime digital t.v. is offered, well, NOWhere that I have been able find) all for $89 per month for the first 12 months and $109 for the second 12 months...btw..that includes HBO and Showtime. Right now I am paying $87 for phone and very slow internet (that by the ways, works inconsistently) I am really surprised that Century Link has not been sued. Or even aside from not having been sued or investigated by any State's attorneys general's offices, that they even have customers. Oh, but I forget, they go after apartment complexes who have no other real options. How sad, They must be so proud of their method of marketing in that they do not really get customers but rather corner a market with those who are captive to their services because these people have no other choices. How proud they must me.

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.

In November of 2007 I entered into a 2-year cell contract with Qwest for $25 per month guaranteed for life. A year later Qwest sends notice that they are RENEGING on THEIR contract and quitting the cell phone business. On April 4, 2009 I called Q to changes some services, spent 3.5 hours on the phone, was HUNG UP ON 3 TIMES, didn't get anything done and basically ruined my day. I committed to quitting them for good. Now I'm trying to port my cell number to another carrier and they're playing 3rd grader games like telling the new carrier my SSN is not correct, claiming their system is down, just basic childish retalitory measures over 5 days. I closed all Qwest services and will probably not pay the final bill. In a day and age where there is VOIP phone service, Magic Jacks etc., the phone companies are fast becoming dinosaurs and better realise that the public is not forced to do business with them to have phone service, and $35 landline service is a thing of the past. Bye Bye Qwest, SBC, AT&T and similar thieves, you'll soon be out of commission. Better start thinking like Kodak and innovate instead of thinking that HIGHER PRICES will help keep you afloat.

At first, lets make it simple:
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed
there is no contract and I can disconnect connection if I am not satisfied with the connection.

- I ordered this on Jan 26, 2014 sorry do not remember the agent name.

- In wireless connection I don’t even get 5 Mbps compared but when I am wired I get 40 Mbps.

- They asked to talk to a customer representative and still the problem exists.

- I received first month bill :

- $76.52 was the total and it says that High speed internet 12 months commitment month 1 of 12

- Called them and asked how come there is any contract involved.

- 1st agent : Kayla informed there is additional $37.48 for activation fees and yes the contract is activated

- Asked her to remove the contract but she informed that $200 will be deducted if I move out of century link and the amount may vary or may increase

-
Requested to talk to her manager and one guy
from Escalation department named Iwin called after 15 minutes of hold time.

-
Asked him to remove the contract and he informed
$200 early termination fee will apply but if I still want to remove the contract
I need to pay $75 monthly with no termination fee

-
Informed him I need no contract and specified
the agent informed the same

-
Iwin informed that he can remove the contract but
for the amount $40 I will get 1.5 Mbps which is very less not even to stream a
movie and can be used only to send mails and photos.

-
Informed that I am a contractor and I move to
different states based on the client requirement and that’s the reason I do not
want to be in contract

-
He specified even if I move to a different
states and say the connection is only 3 Mbps in that location, I still need to pay $40 as per my contract

-
I am an legal immigrant and very much vexed with
the way they treated me.

-
Please take some legal action against them for I
do not want any one to experience the same which I had before with Century
Link.

NOTE: My only concern why have they no specified anything about contract and why did the
agent say I can come out of it and no need to pay any additional fee.

Century Link has appalling billing practices. They bill you one month in advance. In other words, they bill you for services you haven't yet received. Then, if you are 6 days late paying, they send you a disconnect notice giving you 7 days for them to receive the FULL payment in their office. If you call them to pay over the phone, it costs 4 additional dollars. If they disconnect on the 7th day, they charge you an extra $25 to reconnect, even though all they have to do is click a button in on a computer screen in their office. Mind you, this is all for services you have not YET received!

All other utilities, including Comcast, allow you to go 2 to 3 months before they send a disconnect notice. In these difficult financial times, companies need to be more considerate of their customers, not gouge them. As soon as my year contract is over, I will definitely go with a different service!

Oh...and their internet is also slower than Comcast.

griegota.

Just a quick note. My offers to help people here are sincere and that is why I provide them with my email address. We do not publically trade private information on this website to share with everyone. There's plenty of people that take up my offer for help. Surf over to my Twitter page to see. I'll leave it up to you to decide. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

Hummm, this Joey H. CenturyLink Customer Outreach fella seems to be hogwash. Look at the other complaints. He has yet to help anyone. DO NOT DO BUSINESS WITH THEM...

I agree. about an hour on the phone since they seem to ignore email, three departments and no help whatsoever.Not a difficult problem no one would/could do anything except transfer me and at one point actually suggest looking into a different isp since they "Dont really do that sort of thing". I just wanted to know how to change a setting on their exclusive westell made modem.None of them know.
STAY AWAY.

Dan,

Sorry to hear about the trouble you had. I'll be glad to see if I can help out. If you email me more details on the issue I'll check it out. Try to include the account number and address if possible. My email is Joey@CenturyLink. I've helped many others here on Complaintsboard.com. You can see others I've helped out online here: http://twitter.com/EMBARQ/favourites.

Thanks,

Joey H.
CenturyLink Customer Outreach
ReachOut@CenturyLink.com

My ISP was Embarq, now Centurylink. Their service is horrible. The people are paid to be rude and incompetent.

I have been fighting with qwest for nearly four months. I terminated there service within a week when the internet was not fast enough for my needs (4 months of fighting for a week or less of service, just doesn't seem right). I keep getting bills from them for past due service and an unreturned modem that was returned within the week. I have made at least 6 calls. They tell me to wait for a final bill or tell me the balance has been cleared up, once to the point of saying I will get a statment/letter stating the fact that it was cleared up. That was 3 weeks ago and all i got was a debt collector calling me and writing to me that I owe a debt. And my favorite part is how they protect their managers so you can't get a hold of one of them for up to 48 hours. If it is your mess up then you better be available to clean it up at my convience not yours.

I noticed this month that my Qwest cable and internet bill each went up $10. I did not receive prior notification that these bills would be increasing. Trust for Qwest is now in question. I went shopping around for other ISPs and it seems that I'm being over-charged for what I'm getting. My current speed I'm getting from Qwest is 2.6Mb/s. This costs me $60 per month. Is the cost/speed ratio good?

I am still on hold after numerous attempts of trying to get a $5 per month charged removed after we purchased our internet modem about two years ago and they continue to charge us the rental fee. Last October I spent hours on the phone with them to only receive 3 months credited back. The charge is still there every month and I was just told that I would receive for this month but not prior month because it my responsibility to check my bill. I assumed when they said it was taken care of that Qwest would make sure its taken care of. At this point in my opinion I thinks its a scam and another way to get as much money as they can. I've been with Qwest for about 20 years and bundle all my services and now refuse to continue my services! I will be shopping for a company that provides service and that IS NOT QWEST!

Thank you.
I deeply hate Qwest, if one can hate a company, I do.
30 years being with them, no loyalty no attempt to better them selves.

These [censored]s have over a hundred different "locations" allowing them to spoof almost any local #. They are not actually in the locations, in fact they have been sued many times.

Here is their dba name: Global Crossing Telemanagement, Inc.

You can see that they have Yelp, Google, and BBB reviews, all negative. Want to sue them for 100% illegal calls, especially Robocalls? Go to your county courthouse and file in Small Claims, you don't need a lawyer, file for every single time that they have called your phone, I believe the amount is $500, plus Robocalls probably make the amount even more. Sue these a-holes! They "sell" all kinds of phony services, plus your state is after you, plus you will be put in jail, plus they eventually want you to send them Gift Cards!

I got a couple of calls from [protected]. Most if them were hang ups but one was threatening me with jail. Not quite sure why as part of the message started before my voice mail picked up. Knowing any legitimate reason for such a threat would not have come in that manner I did a check on the number and it came up as Global Crossing Local Services-Boston, Massachusetts. Considering that they seem to have numerous phone numbers all over the country and are doing the same type of calls, someone should be shutting these scum down.

I just received a call from [protected]. When I answered, no one spoke and they just hung up. After a Google search it came up GLOBAL CROSSING LOCAL SERVICES based in Minneapolis, MN. It seems they have different numbers for different States and have been doing this for at least 6 years now. Why can't anyone find out who they are and shut them down? I am also on the DO Not Call List and this has been happening way to much.

I keep getting calls from a number I did not know and when I did a reverse look up it showed Global Crossing in Marietta, Ga. I don't know anything about this company, but I get two calls a day. I also got a new line on my cell phone and the day I activated it I got a call from this number. That's scary! But I can tell you if anyone from this company threatens me, or my family let them bring it on.

I got a call and it came up Global Crossing Local Services in Nashville, TN [protected] saying I won a trip but I only would have to pay $100 fee.

The number this piece-of-crap company uses to harass me is [protected]. A Google search pulls up Global Crossing. When I try to follow the robot through the options, I end up with 24-7 Legal, who ends up connecting me with a law firm based on the zip-code I enter. I don't know how I got on their call list, but it's really getting ridiculous. A lot of these complaints are pretty old, so I don't know if it's the same entity that's harassing all these other people, but some agency should have some control over this crap.

Don't just contact the BBB. Please also file a complaint with the FCC. If everyone here files a complaint, the FCC may do something about it. https://consumercomplaints.fcc.gov/hc/en-us/articles/202916660-Unwanted-Telemarketing-Calls-and-the-National-Do-Not-Call-List

Got a text from [protected] asking me to fund a URL, whatever that means. The text came from somewhere in Illinois. Somehow they knew my name and street address. I figure it is a scam.

Received a call from [protected] twice this morning at 3:45 a.m.. I did not answer either call because I don't answer calls from numbers I don't know and couldn't read the number fast enough without my glasses. A reverse look-up indicates this call was placed by Global Crossing Local Services, Inc. - PA. I am also on the No Call list - and receive numerous calls from other "unknown" and "private" numbers. My guess is that these are all scams trying to determine whether engaging the person answering might lead to a successful scam of sorts. If anyone has better info I would love to know about it.