ViaSat
Reviews and Complaints

I had a terrible experience with ViaSat. The installation process was a nightmare from the start. They sent a newbie who clearly had no idea what he was doing. He struggled to find a good location for the dish and proposed to put it 140 ft away from the house, which we later found out was too far for a good signal. We ended up agreeing to put it in front of the house and barn, but he couldn't finish the job that day because he had another appointment.

A week later, we were supposed to have a rescheduled service appointment with a guy named Chris. He called and expressed his criticism of the first installer and was generally pessimistic about the project, even though he hadn't seen the site yet. We assured him that there was plenty of open space (over 20 acres, in fact) in front of the house, and he agreed to come in an hour. But then he never showed up, and he didn't answer any of our phone calls or messages.

After waiting for two and a half hours, we finally called customer service and spoke to a supervisor. They looked into it and discovered that Chris had simply put a note that the service order was closed due to lack of clearance, even though he hadn't even come to look at the site! We were shocked and appalled by the disrespect for customers and their time. There was no apology or explanation, just a cold "case closed, nothing else can be done, goodbye."

Overall, I would strongly advise anyone to stay away from ViaSat. Their installation process is a mess, and their customer service is terrible. It's clear that they don't care about their customers or their satisfaction. Save yourself the headache and find a different provider.

I want to share my experience with Viasat, and I must say that I am extremely disappointed with their service. I strongly advise against using Viasat as your internet provider. Their website and app are down 24/7, making it impossible to manage your billing. And if you have any issues, good luck trying to reach their customer service reps. It's almost impossible to get through to them, and when you finally do, they are not helpful at all. All they say is "sorry for the lack of service, is there anything else I can do for you today?"

The internet speed is extremely slow, and you can't even load a movie on Netflix. It's frustrating to pay such high rates for a service that you don't even get. And when you decide to cancel, they require you to retrieve a device from your roof, which is not only dangerous but also requires special equipment. If you don't have the proper equipment or safety to do so, they charge you $300 and taxes. It's ridiculous!

I called Viasat to let them know about the site and service issues, but they didn't really assist or offer to send someone to look at it "free of charge" until I decided to cancel my services. And if you want a technician to come and remove the device safely, they charge you $100 for their services. It's a complete rip-off!

I spoke with a supervisor named George from Viasat, and he was not helpful at all. He said he could not waive my cancellation fee or the service technician fee to remove the device. It's frustrating to deal with such poor customer service and a company that doesn't care about its customers.

I made the mistake of believing their advertising of "customer service" and "great high-speed internet." But trust me, don't waste your time and money on Viasat internet. You'll end up like me and many others, leaving a one-star review.

Viasat is not a good choice for internet service. They trapped me in a two-year contract without telling me, and their services are not worth the price. They charge twice as much as cable providers, but only offer a fraction of the services. I paid $99.99 a month for 25 mbps download speed and 3 mbps upload speed, but they only gave me 60 GB of high-speed data. Their "high-speed data" was only 11 mbps at best, and the 60 GBs only lasted about 8 days because I work from home and have 10+ devices that use the internet. The "standard speed" internet was even worse, with an average download speed of 3 mbps and an upload speed of 0.11 mbps. The WiFi booster didn't help either, as the rest of the house only got an average of 760 kbps download speed. I've had cable internet that only provided 10 mbps download speed, but it worked better than Viasat.

The worst part is that they charge you to cancel the contract early. I had to pay $311 to cancel my two-year contract, which the sales rep never mentioned. It seems like they rely on cancellation fees to make their money because they know no one wants to keep their service. Plus, if there's even one cloud in the sky, your internet connection is gone. It's been 20 years since I've had satellite internet, and it doesn't seem like the technology has improved at all.

Overall, I would not recommend Viasat for internet service. They are not transparent about their contracts, their services are not worth the price, and they rely on cancellation fees to make their money.

Viasat is not a good choice for internet service. Their satellite is located in the middle of the Atlantic Ocean, causing a high ping of 650ms. This means that when you click on a page, you will have to wait between 0.6 to 1.2 seconds before anything starts to download. Streaming movies or other programs is also a problem, as the buffering circle will spin continuously. Live gaming is not possible due to the high ping.

Furthermore, Viasat slows down everything else on your computer when you are online. Their service drops offline at least once per day on average. Although they advertise 30Mb+ download speeds, this only happens during off-peak times and when you aren't being throttled or prioritized. Downloads can be as slow as 0.82Mb. Their upload speed is not advertised anywhere on their website, and it is only 1.0Mb.

If you are unhappy with their service, Viasat will not give you satisfaction or your money back. They will keep $15/mo for the entire 24 month period or for the months you don't stay with them. It cost one reviewer $330 to get rid of them, but it was worth it to get rid of their agonizing service.

It is important to note that positive magazine reviews may be biased, as they are often found in places where Viasat/Exede advertises. It is recommended to read customer reviews before making a decision.

In conclusion, Viasat is not a good choice for internet service. The high ping, slow download speeds, and poor customer service make it a frustrating experience. It is recommended to find a different provider to avoid the tormented agony of using Viasat.

I recently moved to a new area where cable internet was not available. The house I purchased had a Viasat dish on the roof, which I thought was stupid. I decided to call Viasat to see what their deal was. I explained that I only needed basic web surfing, email, and streaming services like Netflix and Amazon Prime for a couple of hours each night. The salesman suggested their 25mps "unlimited data plan" for about $100/month with a 24-month contract. I agreed and it worked fine for the first two weeks.

However, after two weeks, the internet slowed down to the point where I could barely use it and couldn't stream anything at all. I contacted Viasat and was informed that my "unlimited data plan" allowed me to use a certain amount of data each month, and when that limit was reached, they would begin to throttle back the speed. Since it was basically unusable for the second half of the month, I decided to upgrade to their 50mps, $150/month plan. However, the same thing began happening consistently 20 days into each month when I reached my limit of 100 gigs.

To make matters worse, I noticed that I was being charged $180/month instead of the $150/month I was promised. When I went online to check my billing details, I found that Viasat did not provide any billing information online. When I called them, I was informed that I was paying $15/month for their optional equipment warranty plan, which I had declined during sign-up.

After putting up with their horrible service for 6-7 months, I discovered another provider who had glowing reviews and was considerably cheaper with no contract required. I decided to switch providers, but I had to buy my way out of the Viasat contract for another $255. Now, I pay $90/month for 25mps unlimited and it works great.

In my opinion, Viasat is a dishonest, deceitful, and lying company. I now know many others in my neighborhood who share my opinion. I have never had a worse experience with an internet service provider than with Viasat.

I recently decided to try out Viasat for internet at my remote house. The sales representative assured me that a technician would come out to test the reception speed before installation. However, when the technician arrived, he informed me that he couldn't test the speed until after I signed the contract and the equipment was installed. This was frustrating, but I went ahead with the installation.

Unfortunately, my experience with Viasat only got worse from there. After just one day of use, I had to cancel my account. I was willing to pay the cancellation fee, but what happened next was ridiculous.

When I called to cancel, I explained that I would be driving 15 hours to pick up the equipment. However, Viasat never sent me any instructions or a list of what was needed. The employees I spoke to on my way down were unsure about what needed to be done, and there was no follow-up email. When I arrived at the house, I looked at the dish, but there were no screws - only bolts. I didn't want to risk damaging the equipment and being charged for destruction fees, so I left it as is.

To make matters worse, Viasat had a system error that put my account on hold, and they never shipped the box for me to return the equipment. They claim to be sending a new one, but the 30-day return period is almost up, and they are threatening to charge me for the equipment even though it was their mistake. They finally sent me instructions on how to remove the piece on the dish, but I can't be at the house 15 hours away to do it. I don't know anyone there, and I'm not living there, so I'm stuck with the charges.

The employees I spoke to were sympathetic, but the supervisors and management were not helpful at all. They didn't seem to care about their customers or make any effort to help. I would have been happy if they had just shown some empathy and tried to assist me in any way possible. Overall, my experience with Viasat has been a nightmare, and I would not recommend them to anyone.

I had a really bad experience with ViaSat. I signed up for their service in June 2022, but it was really slow and the latency was not working for my home office. So, I cancelled my service in October 2022 and found a mobile hotspot that was 10 times faster and cheaper. They gave me a box to return the equipment, and it was really easy to follow the instructions. I packed everything up and shipped it back, and paid my last invoice.

But then, on January 16th, 2023, I got a call from a debt collector saying I had an outstanding balance for non-returned equipment. I was really confused and called ViaSat to find out what was going on. They told me that the modem was not returned, even though I had packed it up and put it in the box. I was really upset and asked them to figure out what happened.

Then, on January 19th, 2023, ViaSat debited the balance out of my account without any warning or authorization. I called them right away, but they said it was too late to recall the debit. I asked them why they did it before they finished their investigation, but they didn't have an answer.

To make matters worse, on January 23rd, 2023, I got another call from a debt collector asking me to pay the outstanding balance. I was so angry at this point. I would not recommend ViaSat to anyone. It's better to get a cellular signal booster for your home and use a hotspot instead. I'm sorry if you see this review on multiple platforms.

I gotta say, if you're thinking about signing up with ViaSat, you might wanna think twice. I made the mistake of going with them and it was a total disaster. And based on the other reviews I've seen, I'm not the only one who's had a bad experience.

First off, their rep promised me that their packages would be able to handle my speed and GB needs. But let me tell you, that was a load of baloney. I couldn't even run Epic and Zoom at the same time with the upload speeds they promised. And their GB cap was a joke - I've got four kids at home who are always streaming, so there was no way we could make it work. I feel like I was totally deceived.

And then there's the fact that you have to sign up for a 24-month contract with no trial period. That should have been a red flag right there. But I was a fool and went ahead with it anyway.

The installer who came to set everything up seemed pretty skeptical about the whole thing, too. He kept asking me if I was sure I wanted to go with ViaSat. I should have listened to him, because it turns out he was right. The upload speeds I was getting were abysmal - like, 0.5 mbps. There was no way I could work from home with that kind of connection. I tried rebooting the modem and even using my cell phone as a hotspot, but nothing worked.

So I decided to cancel the service and switch to a different provider. But of course, ViaSat wasn't going to make it easy for me. Their contract said I'd have to pay for any visits from a repair tech if I cancelled before three months. I didn't want a tech to come out - I just wanted out of this relationship ASAP. But they still charged me for a full month of service, even though I only had it for five days. And then they tacked on an extra $15 a month for the next 23 months. All told, I ended up paying about $500 for a service that was basically useless.

I don't know how this company stays in business with practices like this. I'm keeping my receipts, though - maybe someday there will be a class action lawsuit and I'll be able to get some of my money back. But until then, I'm warning everyone I know to stay far away from ViaSat.

I gotta say, my experience with Viasat was a complete disaster. I mean, I should have listened to all the warnings I got from my friends and family, but I was desperate for internet service and Viasat was one of the few options available in my area. I read some reviews online, and they were all pretty mediocre, but I figured it couldn't be that bad.

Boy, was I wrong. Within the first three days of having the service, we hit our allotted amount and our speed was decreased. Now, let me tell you, this is a remote farm that my family only visits on weekends, so there's no way we could have used up that much data in such a short amount of time. But when I called to complain, the agent told me that my TV and laptop were using up all the data even when they were turned off. I mean, come on, that's ridiculous!

But it only got worse from there. From October to December of 2021, we didn't even have service. I called to have it fixed, but no one ever showed up. And yet, they still took my money every month. Finally, I had enough and cancelled the service. But even though I hadn't had service for three months, they still charged me an early termination fee and the last month of service that I couldn't even use.

And to top it all off, they immediately changed my account so I couldn't change my payment method, and I had to wait 30 days for the cancellation to go through. Then, I was supposed to receive a box to return the equipment within 30 days, but it never came. I had to call them myself to find out about the box and return label, and they said they would send me another one. But then, three days later, I got a threatening email saying I owed them $300 plus tax for the equipment because the asset recovery team was getting involved.

It was a complete mess. No department knew what the other was doing, and they kept harassing me even though they were the ones who messed up. All I can say is, stay away from Viasat. It's not worth the headache.

I gotta say, I'm not too impressed with ViaSat. I mean, I've been with them for over 6 years and I've never missed a payment, but when I tried to cancel my service in the middle of my billing cycle, they wouldn't let me. Apparently, it's in the fine print of their disconnection disclosure, but why didn't they tell me that when I signed up? It just seems dishonest to me.

And don't even get me started on their customer service. I asked to speak to someone higher up than the manager, but they wouldn't let me. And when I complained about my slow speeds, they told me they were throttling me back so I would switch to a more expensive plan. Not cool, ViaSat.

Honestly, if you can get internet from someone else, I would. But if you're stuck with satellite internet, I guess ViaSat will do. Just be careful and read the fine print. And definitely don't put your account on auto-pay.

If you're looking for something better, though, check out StarLink. Their speeds are way faster and they don't have any data caps. Plus, their customer service is actually helpful. And if you're on the go a lot, they even have an RV service that you can take with you for just $10 a month.

The main nature of my complaint is the willful misrepresentation on the part of their sales personnel at the time we were investigating switching to a satellite provider. As with so many, we live in a rural area and had endured unusable DSL for years from ***. We needed something better. We knew that ViaSat was not going to be perfect, but we were discussing going from a monthly fee of $78/mo for intensely unreliable service to $179/mo for service described as 'variable once our data cap had been reached'. We GRILLED the salesperson as to what that meant, because what we had been enduring were speeds between 0.1 and 1.0 mbps. Anything under 0.8 and our internet becomes unusable and believe me I have learned a lot of tricks; everything from extensions that play videos only once they are fully buffered to tab suspenders to features on my gaming computer that allow the entire resources of my computer to be used only for one browser tab. We were ASSURED up, down and sideways that it would never, ever be worse than 5mbps at the very, very worst. With this fear assuaged, we signed up. So once again last night our data cap ran out (we pay for the highest tier; we cannot purchase more data and we have tried) and at 7pm I was confronted with a Zoom meeting and a 0.2 mbps connection. When I contacted customer service the next day to tell them that this was unacceptable and that they needed to do something, she figuratively threw up her hands and could only say 'this is how ViaSat works.' I told her that this apparently translated to their sales personnel lying as much as necessary to sign people up and then abdicating all responsibility once their customers were stuck in contracts. I gained the sense this was hardly the first time she had heard this. I would not mind being slowed down. I mind having totally unusable Internet as I am sure almost everyone here does. I mind even more that I was bait and switched; I don't like liars. What this company does would be illegal in Washington state. I wish I lived there and I hope the day comes when their 'business plan' dries up because *** and *** put them out of business. When that service comes online, I will be out the door faster than you can say 'speed test.'

ViaSat is a HORRIBLE company. This company will take your money if they deliver service. They'll take your money if they don't deliver service, and they'll take your money when you no longer want their service. We were told by Viasat that the service we could get with them would be enough for the devices and use we would need. This is false. We were told that they offer unlimited data. This is also false. It's unlimited until it reaches a point (which is exactly NOT the definition of unlimited), and then you will be prioritized behind customers who have not gone over their data cap, or in other words, your service will be slowed down to the point of unusable because you reached your data cap. If you have their largest package (which we do), you "cannot buy more data because you can not buy more of something that is unlimited". If it's sunny, rainy, snowy, cloudy, windy, or if weather exists at all well it might work or it might not, but "they can't guarantee it will work bc that's the nature of satellite". Ours is extremely spotty at best and doesn't work at all most of the time. Oh, and you'll be locked into a 2-year contract that NOBODY told you about, and they don't have your signature for bc you in fact never signed anything, but somehow you signed a contract that you are locked into. I can't figure out the legality of that one at all, but we are in that boat, along with many others if you check out ANY reviews about this company. If you try to cancel the very expensive service you are not receiving, they will be charging $350ish for that. You'll also be charged $350ish if you don't return your equipment, which includes the satellite dish that is to be returned in a mailable box. They have a shady business model - they make money off of their customers regardless of if they provide service, as well as when their customers want to leave their service. I am not sure in what other business it's acceptable to take people's money and not deliver on the service paid for but that's 100% what Viasat is getting away with; they lie and steal from their customers. Also, if you leave a negative review on FB they will remove it and block you, and apparently on Complaintsboard.com they get to have an A+ rating for their shady behavior. DO NOT USE VIASAT!

My ViaSat experience was very terrible, it is shocking how this company makes false promises and tangles you in a web of lies. I had internet installed in my house Monday 10/5 that same day the technician came to my property to install the internet. I noticed he did not have a mask I asked him for a mask and a ID. The technician made silly excuses that he will only work from outside that if he needed to work inside he will let me know and see how he gets a mask. I told him I do not want the internet installed in my house anymore and he said to calm down and not worry that he will still install it and if I do not like it I have 15 days to cancel with them whenever I want. I told him no thank you I still want to cancel he provided me a number to call so I can cancel. So I called a few times no answer so 10/06 I called again to explain over the phone everything that happened yesterday with the company technician, and that I did not want to have internet with them that I will like to cancel. So the sale rep over the phone seemed pretty upset that I wanted to cancel and try to find out the reason why I told him SIr I just want to cancel. Right after that the sale rep over the phone told me that If I want to cancel with them I have to pay them $350.00 dollars when My internet cable just got installed 10/05 and on 10/06 I called to cancel and I still had no bill or anything when they would start charging me monthly. I was told by the sales rep that I had a 2 year contract with them, so I asked him where is my so called contract show me actual proof or an Audio where I said or agreed to a two year contract. They were never able to get me that proof. So they told me that they will cancel my internet but that they will still charge me the $350 dollars but after they charged my the money they will then dispute the money for me and try to get me back my money. Which I told them makes no sense to falsely charge me when I countless times told the technician to not install anything for me that I want to cancel and they still installed it and he tells me I have 15 days to cancel if I want and no addition fees will be charged but when I call to cancel they came up with a whole different story and they are trying to scam me for my money. This company by far is the worst of the worst, they should not be providing any type of services to people anymore it is the biggest scam and money thefts I have every met.

I contacted Viasat on 2/4 in regards to their UNLIMITED data plan. When i spoke to the young lady at Viasat i told her my concerns and experience with another satellite provider that told me everyt3i wanted to hear just to sign up. I clearly asked her is this truly unlimited and she said yes. She also told me i would never be throttled down due to Viasat having 5 satellites. So after the system was installed a few days later i noticed that there was infact a data limit of 100GB. So i thought what a lying sales person. So with their app every morning i would look at the usaged of data and it would be around .5gb. So around the 7th or 8th day i came home and wanted to jump on my computer so i checked my usage on the Viasat app and it said 5 days in the new billing cycle i was at 92.5GB. I had check the usage that morning and it said .7 since the new billing cycle. I immediately called and spoke to tech support and he could see no reason for the massive jump. I dont stream video, plus no one was on my computer all day. All he said to me was he could see it was an Intel device that used the data. After that he said he would have to investigate why this happened and that i should get a call in 5 days and if i didnt hear from them to call back, WHAT A JOKE...REALLY. So after that i called back to speak with customer service. The gentleman would put me on hold for 5-10 minutes at a time totaling 35 minutes. While on hold/mute i was speaking to my wife and explaining to her that the tech support was not being truthful when he gave me the excuse that it was a Intel Device that used all the data. I am in this field or technology and know you can see all devices on your personal network and see whats called a Mac Address and any true tech would have given me the Mac Address and not said Intel Device. So many devices use the Intel processor. The nice thing is that due to my last bad satellite experience i made sure to track all data being used from my Windows 10 operating system. Most customers dont relize you can do this by going to settings and then internet settings and then data usage. It will track your data. I had 812MB used in the new billing cycle. So when the customer support came back he had to be listening to my conversation because he asked me...wait for it...my Mac Address lol. I told him to disconnect the service after having it 8 days. He told me he was going to try and have the cancelation fees waived but he still had to go over the legal statement telling me i had to pay over $300.00 to cancel. I canceled my credit card on file and found out that Viasat charge my card $130.00 already when inatallation was supposed to be free. I have wrote my congressman about this fraud and others need to do the same. Stay far away from these satellite companies what a ripoff.

Don't be fooled by their friendly sales people when you are first trying to get service; that's where the competence ends. And, after seeing the reviews here, I'm actually glad I was never able to get service because it sounds like the incompetence and bad customer service never stops. I tried for over a month to get services. Apparently, once your account is over 30 days your appointments get sent to a whole different system for installers. I had to shut my first account down and create a new one just to get back on the regular appointment list. Regardless, we lost track of how many install appointments were missed--all of which I had taken time off for and most of which a customer service representative swore someone would be arriving. *** seems to be entirely overseas (whether you call or chat), so I had constant issues with not being understood. And, quite frankly, many get snippy or rude if you're on with them for more than a few minutes (through no fault of your own) or try to clarify what they are relaying to you. Installers were difficult to work with. Considering we were trying to pay ViaSat good money for the services, they seemed to find every reason to not want to install the equipment. The first (and only) time an installer came out he said that our line of sight was just at the tree line and "standards" would not allow him to install it. We asked if we could get a taller pole or longer cable (we have a DirectTV satellite that already has a line of sight cut out), they said they would have to come back out with the equipment. We said we would be more than willing to pay for the extra equipment if it meant we could get services. We want(ed) to avoid cutting the trees since we have some valuable lumber that we would prefer to not have to cut down if it wasn't necessary. I made this very clear both while talking to the initial sales person and the many customer service reps.The last straw was my latest appointment being canceled without my knowledge--I didn't even realize it until no one showed up...AGAIN. I had made it as clear as possible to every person I talked to that we do not receive cell service at our house so if they could not get a hold of my cell to please call my landline. The installer said he left a message but I checked both my cell (after having been available all day) and landline voicemails and there was nothing. Not sure what number he called, but I had to yet again get on the line with customer service. They simply gave me a number to call to work it out with the installer. I called multiple times and left a voicemail--he never got back to me. Got on with customer service AGAIN and requested a new installer. They said I could not do so for 3-5 business days. Hours upon hours of my life (and my work leave) wasted contacting customer service and waiting for installers to not show up for a service I was ready to pay for. At this point, I would rather continue driving 30 minutes to my local library to use their WiFi than deal with ViaSat ever again.So thank you, ViaSat. In the end your incompetence will save me from your apparently subpar services (according to both reviews here and locals in my area who have your services) and save me money. I can't wait until StarLink is in our area and blows you and HughesNet out of the water for a much more reasonable price and far superior speeds.

Viasat has many issues and customer complaints about service upload and download speeds as well as people having to prepay a month ahead for the poor service that they receive.If Viasat's equipment fails, like mine did, it takes a long time for someone to come out and repair or replace the failed component and you will be paying for that time you had no internet service like I had to.Then if you go to cancel your service with them like I did on the 27th of November you will be told that you must mail the leased equipment back to them within 30 days or be billed for the replacement value of the equipment.The problem comes in when ViaSat fails to mail you the box to return that equipment back to them like is happening to me. I canceled on the 27th of November was told a box would be mailed to me within 5 days and on the 10th of December I still have no box to mail the equipment back to them and I will have to climb up on an Icy roof to get a piece of that equipment that is supposed to be sent back.Now folks, I do not know about you, but I do not think it is fair to ask elderly people to climb up on a roof to retrieve equipment that a Viasat installer attached to the roof that Viasat, demands back or they will *** you for it.I did not put that equipment on my roof Viasat or its contactor did this.Back to the *** box that is supposed to come from Viasat to return their equipment to them.It has now been 15 days and the box to mail their equipment back has not even been shipped.A label was created but the Box still sits in *** waiting for *** to pick it up.Here is proof that the Mail back box has not left Visast in ***.Your shipment from VS *** - LEASE RECOVERY -B1 Estimated delivery Friday, December 03 between 9:15 A.M. - 11:15 A.M. Current Event Label Created Future EventOn the Way Future EventOut for Delivery Future EventDelivery Ship To I have asked for a return box twice now and it seems my requests by Viasat are simply ignored.Personally, I feel that the speeds I got out of Viasat were well below what was expected.The best I could get after over 2 years with them was 10 Mbps.I have read responses by them on this Complaintsboard.com site that say basically this, "We do not guarantee speeds you get what you get".Their Advertisement says and I am quoting them, Speeds can reach up to 100 Mbps in select areas; however, in most areas Viasat offers plans of 12, 25 and 30 Mbps.Where are these select areas that you May get up to 100 Mbps?I want to see proof of these claimed speeds.The Consumer that signs a contract with these people really needs to read this part of the contract where it says CAN REACH UP TO 100 Mbps.Also, the part where they do not refund anything if your service has an outage.Let me also say that you may be on the hook for equipment that you cannot return within 30 days especially when Viasat refuses to send the return box.If your Satellite dish is on your roof, you must also get their equipment down to return it, so keep that in mind, especially if your elderly or simply cannot climb up on to your roof or pay someone else to get it down. Cost of lease equipment is expensive if it is not returned and your account will be billed, I was told, and or you will be turned over to collections and of course that goes against your credit report.I would not give Viasat even a one-star review but that's the least you can post on here with and you cannot post without something in the star section. I think they need minus stars.

I live in a rural area and a misleading internet search stated this company had a well rated consumer review for internet services. Since internet is very limited for those who live in "the woods", I decided why not. Huge mistake. The First issue was when the initial installation. They called me the day of approximately 2 hours prior to the time agreed upon and said their tech didn't have the proper equipment to install the dish. (who doesn't carry the equipment to install a dish which is your main job?) so it was rescheduled for the following day. I never received a call from them to let me know they were on their way. I finally received a call at the very latest time they said they would be there and then told me it wouldn't be installed because they were running behind. Well that's day two that we had to rearrange our schedule for installation and it not be completed. I called, complained and said i wanted to cancel my services. With a little bit of persuasion they got me to agree to give them "one more chance" and even offered a discount on the first bill. Uhh sucker am I. Anyways, they GUARANTEED it would be installed the following day between 2-5pm, like the prior two days. Well that day rolled around and I got a call at 10 am saying they were on the way. When I told them no one was home because that wasn't the time set, they said they couldn't do another time because he wasn't the tech for my area and lived far away. Very annoying but managed to get them to install with my 14 year old instead of someone who was 18 years old. Ok, finally installed. Got home that evening after work and attempted to use this amazing internet promised. I got nothing. Couldn't use my laptop, my kids couldn't use the gaming system. I was able to connect my phone, but it still "buffered" and didn't allow me to use it properly. I was done with them already. The following day at 630 am I called and cancelled my account. They said they cancelled it but I would be charged for the remaining months of the contract. Um, What?! I had this stupid internet for less than 24 hours and it didn't even hold up to their promised speeds or even minimal speeds. So the agent spoke to the dispute department and said they would review the dispute and I would have to call back and see what they decided by the end of following week. Wow, long time to decided on their mistakes but ok. Fast forward to 4 days later, I was charged for the first months bill. Called in and spoke to an agent, Alex ID:***, he stated that i would not receive a refund because I agreed to the contract despite their lack of commitment of the speeds or the fact that I had it for less than 24 hours. I then mentioned the other few kickers i didn't mention yet. The contract didn't even have my name on it. It had someone else's name on it and their electronic signature. The contract wasn't even sent to go over UNTIL after it was installed.When i advised him of that he stated that the person who signed me up told me about the contract so i knew about it. Yeah with any agreement there is a contract BUT they only skim over it and don't give you the entire thing to read and agree to before signing. I was told to call back tomorrow to talk to someone who was above him. This is the most ridiculous "internet" provider that is out there. I wouldn't reccomend this company to anyone in this world. Not sure who actually rates them as a good company. It appears legal action will have to take place if they dont agree to waive everything and refund me the amount already taken out. I mean it's not even my contract, right? So after i spoke to this wonderful agent I decided to go back through this contract and this contract is asinine! IT is completely misleading. If i could rate this company with zero stars i would.

Viasat is by far the WORSE satellite provider Ive ever dealt with started from the very day I was supposed to have a tech install my equipment the 1st tech didnt even show up the next tech kept calling and texting my phone wanting to come do the installation at 10:30pm mind you I had a move out date to be from my prior home and had to be moved into my current home so I set it up so viasat would come a few days prior.they rescheduled me four days out on my move in date and guess whatwe had no cell service at our new home but could have used wifi calling so needless to say I had no choice but to put me and my two kids in a hotel until viasat decided they felt they could actually come out so Im a single mother of 2 boys who had to move over 700 miles away due to an abusive husband who beat me so bad I ended up in the hospital and wouldnt leave us alone causing us to move away to a strange area with only very little belongings didnt even have a vehiclegot proof of all this Im telling you.so moving to a strange area was frightening to us and with no cell service imagine how we feltcustomer service all I ever hear is I do apologize for the inconvenience maam, Im sorry this Im sorry that never have they fixed any issues Ive had its always Im sorrynow dec 1st I paid the past due amount and just this morning they charged my card another $56 which I work a dead end job I work on the ranch with feeding and helping with the farm animals in return for rent I have other bills as well I barely get by as it is with them taking that money out they have overdrafted my accountmy past due amount was $132 the agent I spoke to when I paid they told me I would NOT BE CHARGED THAT MATTER OF FACT I would be credited money..but they did just the opposite they made me overdraft, I dont even have a Christmas tree from struggling to just make it paycheck to paycheck now I just got paid on the 30th and wont get paid again for two weeks! I wont even have the gas to make it to work and I dont receive no help from the father of my children I dont get child support I have no one here to help me as we moved here for the safety of our own lives and viasat just continues to lie and all the do is apologize like seriously all I asked was for them to put the 56 dollars back into my bank account they only apologized and didnt fix the issue I asked to speak to a supervisor he was of no help so I ask to speak to his boss and he tells me hes the supervisor so why wont he put me through to his boss?!?! Im at work talking to him and I work at a gas station customers coming in and out and they ask me if I go through viasat and I tell them yes and they as well dont have nothing good to say about viasat we live in a very small town and the only provider we have is viasat and the whole town deals with the same issues and I can also prove this I can get the towns people to even tell you theyre unhappy as well and viasat does nothing but rob you and not to mention I have screenshots where the agent even told me that I would be credited money instead of them taking money that is solid proof and one more thing right after I pay my ***.3 days later Im out of data and I had the top package you could get and I still get robbed of what little I had left not to mention I ALWAYS PAID MY ***! oh and one more thing THEY DIDNT EVEN GET MY NAME RIGHT! Ive tried to change it and they couldnt even do that are you SERIOUS! the worse of the worse with this company now Im stuck with overdraft fees and still unable to get a Christmas tree for my kids maybe you should call my children and ask them if what Im saying is true about our situation my oldest is 14 and my youngest is 10 they would tell you the cold hard truth Im not asking for much except to have that $56 put back into my account

If I could give them 0 star's I "Would". Viasat only cares about getting people signed up. When I called to just get prices, the representative was pushy, and NEVER explained, or went over a contract. I actually told her I was new to the area, it was a rural area, and satellite internet was the only services available. She stated, " we have an installer that can be there Wednesday". I attempted to explain I was not even at the new location, and wouldn't be for about 2 weeks. She continued to say, " OK he will be there Wednesday". So, I agreed; however I continued to let her know I wouldn't be there, and I needed to make sure there would be no issues when I moved in 6 months ( I was selling my home, and looking for another one, so i was staying with my parents until that all transpired) . She assured me it wouldn't be any issues. No instillation fees, and someone 18 years or older would have to be there. No problems. Within 30 minutes, i had a charge on my bank account for 150.00 dollars. I called the representative back, and ask , "WHY". She said, " Oh I don't know", let me call. She called me back, they had discontinued the no instillation fee, and didn't tell anyone! So, I had to call the main number speak with someone, i couldn't really understand, and he said they would look into it. After 2 days I was charged 186.00, for the first payment. I contact the main number again, they were still looking into it. When the installer showed up, he knocked on the door, told my mom what he was doing, and stated putting everything up. NO paperwork, nothing to sign, just here the box, and password. NO for the first 4 months, i was calling monthly asking about the 150.00, they charged me. Finally in October i spoke with a lady, she told me the 150.00 should've been credited back, and they never gave me my 100.00 rebate. I told her I was NEVER told about 100.00 rebate. So, we finally got it all worked out. Until today, i checked my bank account and they charged me 7.00 extra dollars. I called the main number once again, only to find out it an annual property tax, that I was never TOLD about! So, i finally spoke to a supervisor, and told him i was going to cancelled my services, and needed to know if they bill a month behind or a head. He stated, ahead, but you will have an early cancellation fee for the number of months remaining 17 X 15=255.00. I then explained i was never told about a contract, and representative i spoke with said it would be no issue to get out when i move because the had a no long term contract. He then stated, "Oh we do but you would've had to by 355.00 dollars upfront to do that. At this point I was "PISSED", i told him i never signed a contact, I've never even received a bill, and was never told any other this. He stated, well we send out paperless billing via email. I told him I've NEVER received one paperless or not. I said, well i can see we don't have your email address.I said that's because i was never ask for ONE. DOES that not show you how incompetent your representative was? He said, well we have a signed contact with your name on it, and the installer wouldn't have been able to install it without it. I ask for a copy. So he directed me to sign in, and go to the agreement page. I did, and opened the agreement, he said she were you signed it electronically? Nope, I sure don't! He said i promise I'm not lying, we have it! So, i ask for a copy. He said I'm not sure I can sent that to you! So, I ask for the headquarters address and phone number. He said I don't know if I'm allowed to give that out! So, i ask for a supervisor, who basically said the same, but gave me an address in Carlsbad, CA, and he would have to see about getting my signed contact too me! On top of all this, I was ready the agreement i pulled up ( with no signature) and if i want to move services, i have to sign another 24 month contact. I told him, I pay 160.00 month, i will call back and cancel since i already paid for my month ahead, but the extra 95 dollar to cancel is worth not having to deal with all the deception! HORRIBLE COMMUNICATION.

In 2020, I called *** owned by *** and asked them to set up my dish. I asked them for WiFi, as well. The WiFi became excruciatingly slow, very early on. I called *** at *** More than once, I was told that *** does not work with Viasat. I repeatedly told them that I had requested WiFi. They came out, installed the dish of and when they lef I had Viasat WiFi. This was the beginning of my nightmare! I called Viasat about the slow service. Their automated recording asked me to I put my phone #. I did and they did not have me on file. Of course they didnt, because I was connected via ***!After spending about 1/2 a day on the phone, I reached an executive at Viasat, in CA. He couldnt help me with my account but he did clear things up a little. He said that Viasat will NEVER perform well with a dish, and, many people at *** dont realize that they bundle with Viasat. He gave me a number to call.Next day I called Viasat and was transferred too many times to count. When I finally reached a Rep, I learned that I was locked in to a two year contract. I had never agreed to any kind of contract. Also, the person I was speaking to was in Cost *** and coukd not cancel my account.With everyone home, due to Covid, I had to cancel Viasat. Trying to cancel them was an exercise in futility! but had a very difficult time reaching someone who would be able to help me cancel. I spoke to many different *** calls were transferred and disconnected. I was promised a call back. In short, I got nowhere. Every time I had to call them, I would go through the automated prompt that would not accept my phone number, etc. The automated voice would tell me it needed information. Fake typing ensued. My blood pressure rose.After multiple calls, including customer service reps in ***, who were unable to access information needed to cancel my account, I finally reached a rather arrogant man. His main concern was that I pay out the contract (the contract I was not aware of). I agreed to pay it off. We talked about the necessary steps to return the equipment. I went to *** the very next day, and returned the equipment.A couple of months later, I looked at my bank statement and saw a *** from Viasat. It took multiple phone calls but I finally reached someone who assured me the money would be returned. It was returned. But that wasnt the end. I was billed 3x after cancelling my account. Calling them is not an easy task. I continued to call, be transferred, disconnected, called back request a refund etc. They mentioned the equipment that needed to be returned. I had mailed it months prior. Upon further investigation a Viasat Rep said that he saw the documentation showing the equipment was returned. He didnt know how it happened but assured me my account was closed and my money would be returned. It was.A few days after this conversation, a box appeared, from Viast, for me to return the equipment. I made another call. Calls! I was told that was an oversight, the equipment was returned and I should just throw away the box. I did.After that I was billed two more times and I received a threatening letter regarding the equipment, that needed to be returned. I made more calls.I have to emphasize, that I am on disability and live on a show string budget. Every time they take money that doesnt belong to them, it puts me in a very bad financial position. I received an email from Viasat telling me they were sorry to lose my business and asked if I would do their survey, so they could improve their service. I was HAPPY to fill out that surveys. I was also happy that they finally acknowledged that I had cancelled my business with them .. 7 months prior!Yesterday, October 11th, I checked my bank account. Unbelievably Vissat had taken $410.85, from my bank a count! This is going to cause me late fees and possibly fees for bounced checks. I recently paid thousands of dollars for real estate and school tax and it has left me very short. VERY SHORT! I cannot believe after all this, they took over $400! I called yesterday and was assured the money would be returned within *** business days. The one thing the rep I spoke to said, that nobody had ever suggested before was that once my money has been returned, I should call and ask that my debit card be removed from their system. She was spit on! I hope the money is returned quickly. Meanwhile its a nail biting time, waiting to see what damage they have done to my financial life.Im spite of this being wordy, I have skipped over a lot of detail and frustration.All I can say is that if Viasat ever came knocking at my door, I wouldnt consider answering the door!

We just had the worst customer experience ever and want to share some advice. No matter how desperate you are for internet service DO NOT go with VIASAT. They have a terrible product - it is slow and unreliable and the customer service is even worse. Today I had a customer service rep actually hang up on ME because I asked to speak to his supervisor (because they would not waive my latest bill - I was 5 hours too late calling to cancel). Moving onward and upward to better internet. Thanks for a better option Elon!

This internet service provider, ViaSat, is the worst one I have ever come across. They limit your data usage so much that you can barely check your emails once a day. If you try to watch any streaming app, including YouTube, forget about it. My family and I tried to use this internet to work from home, but it was a complete disaster. We live just outside of town, and after 9 months of frustration, we decided to cancel our subscription.

During the cancellation process, we were informed that it was in their contract that the internet would be slow during busy usage times. They also blamed us for the many outages we experienced. They refused to send anyone out to investigate the issues. Instead, we were told to unplug the router and plug it back in, or maybe the bad weather was causing the problems. They even tried to blame their technicians for aiming the satellite directly at a full-grown tree!

We were absolutely disgusted by this company and would not recommend it to anyone. My advice to anyone considering ViaSat for internet service is to forget about it. You would be better off with no internet at all and just hotspotting off of your phone. Trust me, you will get more reliable and faster internet that way.

from Viasat if you value your sanity.

My experience with Viasat was nothing short of a nightmare. I had to move and had the service disconnected. When I moved again and wanted my service reconnected, they had to install new components and wanted me to return the old ones. They sent me a box, but it didn't have a return shipping label. I called them, but it took me a whopping 45 minutes to get it across to them where I needed the box shipped to, even though I had already received one box, just no label. I don't understand the confusion, it was pure incompetence.

Before I even received the next box, they took $326.00 out of my account. I was so fed up with their dysfunction that I decided to stop using Viasat altogether. I requested a box to return the current components, received the box, and returned the components. I also received the shipping label and returned the other components. But then, out of nowhere, I got a call from a credit place telling me that my account had been put in collections for $302.00. This is still ongoing for no reason. These idiots owe me a refund, and they turn me over to collections. It's just ridiculous.

In conclusion, I would advise anyone to stay away from Viasat if you value your sanity. Their customer service is terrible, and their billing system is a mess. I hope they get their act together soon, but until then, I'll be taking my business elsewhere.

My mom lives in a place where the internet options are not many. She went with HughesNet, but they charge too much and don't provide good services. So, I started looking for other options and saw ViaSat's ads. I called them, but their prices were high, so I wanted to check other providers before deciding. However, the customer service lady told me that ViaSat and HughesNet were the only internet providers in the area and they were the best. She offered to call me back the next day at 2pm.

In the meantime, I found another provider that was affordable and waited for their call to tell them that we went with someone else. When the customer service rep called, I said we had chosen another provider, and he hung up without saying anything else. That was very unprofessional. My husband called back to see if the phone was disconnected, but we reached another rep who couldn't give us any information about the previous caller.

I don't recommend ViaSat. They are expensive, rude, and unprofessional. Instead, I suggest Vexus. They are affordable, friendly, and underrated.

I am a current customer of Viasat and I have to say, I am not impressed. The internet service in my area is limited, which Viasat takes advantage of by charging exorbitant prices. I pay almost $300 for less than 200gb of data. It's ridiculous!

I was approved for the ACP program, which gives me a $30 discount. I called in December to apply for the discount and was told that it would be applied. However, when I called this month, I found out that the discount had not been applied. I was told that I would have to wait until February for the discount to be applied because THEIR system did not apply it. The gentleman on the call couldn't even tell me why this happened, he just said that if it doesn't go through, I have to call again or even transfer to someone who could.

For the high price that I pay for internet, I expect it to be the best. But no, I get overcharged and laggy internet. It's a complete rip-off! I would advise anyone to go anywhere else for their internet needs.

I have decided to cancel my account this week and wait for AT&T to finalize service in my area. It may take three months, but it's worth it. AT&T is offering $80 for up to 1000gb, which is way better than what I'm paying now.

Honestly, I would have stayed with Viasat if they were honest enough to admit to their mistake and apply my little credit. But they lost a customer over $30. It's just business as usual for them.

In conclusion, I would not recommend Viasat to anyone. Their prices are too high and their service is subpar. Save yourself the headache and go with a different provider.

We had Hughes for years without any issues. But, after switching to Viasat, we had endless issues with poor service, even after upgrading. Not only was the service slow, but we lost countless billable hours with our home office being unavailable by internet. When we called to cancel the service with a clearly stated reason that we could not run our home office with such poor delivery of internet, the service representative bullied us with hostility. We asked for expedited cancellation, and they told us they would charge us to return their equipment if we did not comply. But, in no way did they do anything to expedite the return, making it impossible to not get charged for the delayed return of their equipment. To say we were irritated, frustrated, and unsatisfied is an understatement. We've never been treated so poorly in customer service problems from no internet, canceling service, and returns. Under "NO" circumstances would we ever recommend this company, and certainly would find alternatives in the market. Their model is awful, and they are not doing anything to satisfy customers who are leaving where better alternatives are certainly available. We hope that Viasat will improve their service and customer support to retain their customers.

I have to say, my experience with ViaSat (viasat.com) has been nothing short of a nightmare. I made it clear to the representative who took my order that streaming was a must for me, and I emphasized this multiple times during the call. I was assured that this would not be a problem since I had signed up for their best plan, and that gaming was the only activity that might be an issue. I was fine with that, since I don't game.

However, when the installer came to set up the service, he told me that it would take a few days for the speed to reach its maximum potential. Well, those few days turned into more than two weeks, and the promised speed never materialized. To add insult to injury, I was charged for an additional month of service after only having it for two weeks, and I was hit with an early termination fee for a service that was never provided as promised.

I am beyond frustrated with this company and their lack of accountability. The supervisor I spoke with was dismissive and unhelpful, essentially telling me that I was out of luck. It's clear to me that this is a company that will say anything to get your business, but once they have it, they don't care about delivering on their promises.

My advice to anyone considering ViaSat or any other satellite internet provider is to think twice. Don't trust a company that you don't know, and don't believe everything they tell you. It's a hard lesson to learn, but I hope that my experience can save someone else from going through the same thing.

I had been using ViaSat for my internet service for six long years. As I work from home, I had to pay them a whopping $200 every month, which adds up to a total of $14,000 over the years. However, when I had to move to a new place, I had to disconnect my service with them. That's when I realized how terrible their cancellation process is.

When I called them to disconnect my service, they informed me that I would have to climb a two-story house to retrieve something from the dish. I was shocked and declined their offer. I told them that they could charge me for that part, but I had all the internal equipment boxed up and ready to send back to them. I asked them where to send it, and they said they would send me a box. However, no box arrived.

I moved to a new place and called them again, telling them that I didn't receive the box and asking for an address to return the equipment. They said they couldn't give me an address, but they would ship a box to me if I gave them a new address. I explained that I still had the original box and their equipment was safe. However, no box arrived even after a few days. I called them again, and they asked me to wait for a few more days. But still, no box arrived.

After two months of canceling my service, they charged my credit card, which was understandable. However, even after 3.5 months of disconnecting my service, they called me again, saying that they had charged me for the equipment, and they had never sent a box. They wanted their equipment back, but I had already tossed it two weeks ago while cleaning my house. Who keeps old, detached satellite equipment for over three months, right?

In conclusion, I had a horrible experience with ViaSat's cancellation process. They made me climb a two-story house, didn't send me a box, and charged me for the equipment even after three months of disconnecting my service. I wouldn't recommend them to anyone.

I recently signed up for Viasat internet service and unfortunately, my experience has not been great so far. After only 9 days of use, my modem/router stopped working and I have tried rebooting it multiple times with no success. I reached out to their customer service, or as I like to call it, customer no service, and was informed that the earliest they could send a technician to my rural area home was in 3 days. This is a major inconvenience for me and my family as we rely heavily on the internet for entertainment and communication.

To make matters worse, when I tried to speak with a supervisor about my issue, I was told that supervisors do not work after 6pm. This seems like a joke to me, especially since they advertise 24-hour customer service. When I did speak with a representative, I found it difficult to communicate with them as their English was not very good. I asked for their name and ID number, but was only given their first name. This is concerning to me as they have access to all of my personal information, but I cannot even identify them properly.

Furthermore, I was not told where the representative was located, but they knew my location. This lack of transparency is frustrating and makes it difficult for customers to file grievances against specific representatives. Additionally, Viasat requires customers to have a credit card on file before scheduling a technician to come out. This seems like an unnecessary requirement and makes me feel uneasy about giving them my personal information.

Overall, my experience with Viasat has been disappointing. I hope that they can improve their customer service and communication in the future. As of now, I cannot recommend their services to others.

I gotta say, I wouldn't recommend using ViaSat for your internet needs. I shelled out for one of their top-tier plans, promising me a blazing fast 100 mbps download speed. Now, I know that these things can fluctuate depending on usage and time of day, but we never even came close to hitting that mark. Even after talking to their IT folks (who were actually pretty nice), we were lucky to get 30 mbps, and most of the time it was closer to 20. And don't even get me started on what happened around 6 PM every night - it was like the internet just gave up and went home. I couldn't even load a simple webpage without waiting forever.

So, I decided to cut my losses and cancel my service. I knew there would be a termination fee, but when I talked to a rep, they told me it would be $165 based on the remaining months of my contract. I made sure to write down their name, the date, and my case file number. But then, when I called back later that month, a different rep told me the fee was actually $210. I explained what the first rep had told me, but they didn't seem to care. It just felt like they were trying to nickel and dime me at every turn.

All in all, I wouldn't recommend ViaSat. Their customer service was lacking, and the internet speeds just weren't worth the cost. Save yourself the headache and look elsewhere for your internet needs.

Viasat, oh boy, where do I even begin? Let me tell you, this company is not to be trusted. I was promised lightning-fast internet speeds of 25mbps by a sales lady, but what did I get? A measly 1mbps download and 0 upload. Can you believe it? I was charged a whopping $150 just to set up the system, and when I contacted them about the issue, they refused to refund my money even though their service never worked properly. To add insult to injury, they even charged me $80 for a month of service after I had cancelled. What a bunch of crooks!

I must have contacted them about 15 times, recording every conversation and speed test to prove that the sales person had lied to me. But did they care? Nope, not one bit. They just kept taking my money and providing terrible service. It's unacceptable, and I won't stand for it. I'm not the only one either. I know there are others out there who have been cheated by Viasat, and I'm calling on them to speak up and join me in getting our money back.

I live in Medford, Oregon, and I'm seriously considering consulting a lawyer to set up a class action lawsuit against this company. The stress and deceptive practices they've put me through are just not acceptable. And to make matters worse, I have cancer, and I truly believe that the added stress caused by Viasat's lies and cheating will shorten my life. It's just not right.

So, let me be clear: do not order service from Viasat. They are crooks, scammers, and thieves. They lied and cheated me, and they'll do the same to you. I have video and audio proof that this company should be shut down. They've cheated me and many others, and it's time to take action. Look at the photo showing my internet speed - it's unacceptable, and they know it. Don't fall for their lies and false promises. Stay far, far away from Viasat.

Lying salesmen and false advertising on a product that doesn't work. Once you figure this out, it's too late; they say you are locked in the contract After moving to a new home in the country, available internet options were limited. Viasat is the only company that offers service to my home. I signed up for their Unlimited Gold 30 Plan (30mb/sec) on 10/23 and scheduled it for installation on 11/16. During this call, I asked about cancellation if the service does not work. They stated that I would have a three day period to cancel without having to pay the fees of $15/month for 24 months for early cancellation if this was the case. Later in the call I asked this question AGAIN for confirmation and was told the above AGAIN. On the day of installation, the tech had to get a signature for the service contract BEFORE he could update the modem to start the service. This was done on his laptop and then the modem download and setup continued. The tech then instructed us to download the two apps for our phones and was done and left. The service seemed to connect to the internet fine, though seemed slow. Later that night we noticed that is was very slow and tested our connection with Speedtest and Testmyspeed. We never saw anything above 1.2MB/s and usually saw speeds of 0.3-0.5MB/s. We checked this at many times, overnight, early morning, late morning. All the same, and we were nowhere near data limits. The next day [protected]) I called Viasat to inquire about why the service was so slow. They did an over-the-phone troubleshooting which did not yield any results and said that they had to send a technician out to service it, but it would be in three days. I said that this would be after my 3 days of cancellation time and I would only be interested in this option if they gave me another grace period. They then said that there is no such thing as a 3 day period to cancel without penalty and that salesmen are not authorized to offer such a thing. I argued with them that this is what was stated and they said they would not agree to it. So I said to cancel service and that I would not be paying the early termination fees. They sent me to someone that handles cancellations and they read through the stated cancellation agreement which, when it came to the $15/month for the 24 months fee, I said I do not accept this clause. Service was cancelled after about 16 hours of service, of a defective product, that was falsely advertised, in which you could not tell until after you signed a contract. I was charged for $355.18 on 11/21 for the early termination fee. This is a scam to get people to sign up and trap them into the fees. They do not care about their customers. I called twice after the charges and talked to customer care representatives that all said that there is nothing that they can do about the cancellation fees, because it was in the contract. They also said that because I refused the repair technician that I would not be able to ask for a refund because they were denied a chance to fix the service. In truth, Viasat denied a grace period that they stated, and would not offer it for the repair, so I declined the technician. Liars, cheats, scammers. I also found out on ConsumerAffairs.com that there are multiple instances of this exact problem happening to other customers. Page after page of complaints about their unethical practices. See link: *** I have disputed the charges through my credit card company on 11/30. I expect that the merchant (Viasat) will come back with their false claims, and I will have to provide documentation for my case against theirs. Also in these other complaints I have seen multiple instances of Viasat charging customers for not returning the equipment when they in fact did. I did package up and return the equipment. I will also include my UPS store receipt of my return in case they try to say I did not return m

This internet provider has not been providing adequate internet connection to my area. As a result, I have called the company numerous times to have the connection fixed. After following their troubleshooting steps on my end and finding that there is nothing wrong with the equipment and modem on my end, they said I had to pay $95 for a technician to check the equipment, even though there was nothing wrong with the equipment. We had a technician come to check on the equipment on three separate occasions only to be told that nothing was wrong with it. They won't admit that the satellite connection in my area is weak and will not admit that they are at fault. This was proven when I just started a new billing cycle and had 60gb of high speed data. The internet connection went out completely even though I still had high speed data on my plan. When I called the representative about it, they kept saying the outage was because I ran out of high speed data, when that was not actually the case (I checked on my app and barely used the high speed data since I didn't even have internet connection). Moreover, I tried to explain to the representative that even if I ran out of high speed data, the internet should still be working, but at slower speed, however, it was not working at all in my case. The company has never once acknowledged that the signal strength to my area might be weak or tried to look into improving it. I realized the outage was not an individual issue but an issue affecting in my area when there was a 5-day outage starting on July 27th. When the service technician came on July 2nd, he told us that 90 customers in my area have also complained about an outage and said there was nothing wrong with the equipment and that it was likely poor signal strength from Viasat's satellite. In addition, the customer service experience is very incompetent. When I tried to downgrade my internet package, the customer representative told me that it was approved and would be reflected next month. By the following month, I saw that my credit card was charged at the old rate and had to call customer service again to get my bill fixed. The representative said the transaction didn't go through (even though it was recorded in our call log) and was unapologetic for overcharging me. Rather than correcting their mistake and pro-rating me for the time I did change my package, they never acknowledged their mistake. I had to fight tooth and nail for the representative to give me my credit since I rightfully called 10 days prior and it was not my fault that they didn't process the transaction. Viasat is also purposely deceiving when it comes to representing monthly charges. After several calls to customer service and finally speaking to a supervisor about why I kept having internet outages, the supervisor said that she would give us complimentary (ie. FREE) Easy Care insurance for three months, which would provide free technician visits. Since it was free, I agreed to it. During this past month, we have had so many outages that we accrued $65 in credit, that would be applied to our $110 monthly bill. When I just checked my statement, Viasat somehow charged me $62.48, which clearly did not add up. I had to call customer service AGAIN to understand how the bill made sense. I had to wait 30 minutes on the phone and finally decided to call the corporate office to get someone on the phone to explain my bill to me. They said I agreed to paying for Easy Care (which I didn't) and charged me a pro-rated fee plus next month's fee. To be even more deceiving, when I looked at a copy of my monthly statement, there was no mention or line item of the addition of Easy Care (I have a copy of the statement). I have literally spent hours on the phone with customer service just to get a refund or even an explanation on all the outages I've experienced. I am literally moving out of my house because I cannot deal with this horrible internet provider.

Due to the Covid-19 i had to work from home. I did not have internet so i Google internet providers near me, came across *** is what he said his name was and he is a contractor for viasat. I called *** and explained to him that it was an urgent matter that i had to start working from home and needed internet he proceeded to tell me about viasat i asked him about the plans and was it high speed and is it on going and never runs out and he assured me that it was high speed and on going no limits so i was happy with that he gave me a price of $300.00...he came out the next day 4/4 upon arrival he came in with his laptop and equipment ask me where i would like the dish after that he ask for my card number for payment he said ok done and proceeded with his work when done all he did was gave me a pamphlet i was trying to asked questions about the transaction he just said u have to call the company for any questions and rushed out the door a day or two later i get an email saying i have a payment due on 4/8 so I'm wondering why after just paying 300 dollars on 4/4 so i called the company to let them know. and they tell me yes that's what's due i let them know i just paid 300 dollars and i already have a bill? So what was the 300 for and they said it was for installation only i was not aware of that as *** never mention that to me and that i did not have anymore money to pay the bill because i just put out 300 to get internet thinking i wouldn't be due till may...i felt that i was mislead but they said sorry you must pay this amount which i did end up making payment. that was the 1st call next day while working i notice internet was going really slow so called them about it a day or two later being that i had a lot going on to tell them i had problems with service going slow and it's interfering with my work after that it was like everyday i had a problem with service making me late to log in and jeopardizing my job i called several times and they did nothing to help. Moving on to today was the final straw for me i was very upset when i tried logging in for work only to find out my internet wasn't working i called but there was a long wait and that someone would call me back never did so i had to go to my sister's house to work i called back a few hours later for them to tell me there was an outage in my area i was done at this point to have paid all that money and still had no internet to work i asked them to cancel my service that i had enough the guy tells me i have to pay an cancellation fee for terminating my contract fee of 340 something dollars but i never signed a contract i told him he said it's my word against his i really got upset because i never signed anything nor was i told my card would be set up as auto pay i only gave him my card for a one time payment i never agreed to put my card on file i also called *** and asked him how did i sign a contract i never signed anything he said it was done electronically.? But how i never touched your laptop u never hand me a form to sign for anything you did and they are telling me i signed a contract he said call them back and they will work something out with you this sounds fraudulent to me because if i didn't sign my name then he had to.. And the company won't do anything but tell me i have to pay to get out of contract and return all equipment or get fined some more money . This has put a lot of stress on me..i don't even know if I'ma have a job Soon because of this happening all i needed was good reliable Internet to work at home while going thru this difficult time now i don't have internet waste up money that i needed for other things such as taking care of a four yr old alone.. I really don't know what to do...i was mislead and never had fast reliable internet as i was told and was scammed for my money and can't afford to get out of a contract i knew nothing about this is very sad for a company to do this to someone in this crisis we are in... I only had this internet for only 13 days and never worked correctly since day one

July 1 Viasat *** Service Technician came to set up our service. This was only a partial set up. The technician did not complete the system set up when the technician left for the day the dish was set on the floor of the shed the wiring laid across the walkway (it was a trip hazard). We had agreed that the dish location would be on roof of the shed) the tech stated, he needed to leave and get some caulking from the store before he could finish install on the roof of the shed. The tech also stated the modem which we agreed it would be set up in the living room, for the time being would set it up temporarily in the garage because the wire would need to be routed under the house were the crawl space was too narrowed for him to access and he would bring back a helper as soon as possible to complete the install. The Tech helped me set up the account he made sure the payment processed? This showed the satelite company the satelite was on now the technician could get paid! Mark stated, he would come back within a few days with an associate and complete the set up. A few days later we received a phone message the tech Mark could not come back as soon as planned because had to go to the urgent care for poison oak. the July 4th weekend passed. No Tech? July 7 called the Tech Mark who told me he that he had been busy, and he would be out just as soon as he completed new installations, he then would have time to get back to us! The payment had been made and now our installation was on hold until new customers had their service installed? We paid for our service and after many phone calls It took approximately 2 or 3 weeks for the service tech to complete the install. The last week of Oct. I call customer service [protected] to find out why the service is not working. I am on hold for an extensive amount of time and after speaking to the representative the rep gives me a phone number for customer service? *** states, I thought I called customer service. I ask if the representative can make the call? No. N service was rendered! Frustrated I do not call service. Nov. 2, 2020 I was charged for the service call for $95.00. No service was rendered! Our plan is should include Easy Care in our Unlimited Silver 25 Plan? I cannot get an itemized billing explaining what I am getting billed for and in turn the lack knowledge of charges has caused my balance in my account to be charged an extra $25. due to this bill costing more than I anticipated! Nov. 14, 2020 I Called customer service today (45 minutes) about my billing my first question to the rep August? Can I get a complete detailed print out of my billing? I wanted not just a summary of the charges but an itemization of what the various charges on my billing? The representative told me he could not give this to me. I asked a few questions, but the answers varied so I asked if I could speak to his supervisor. I was told no! The supervisor was very busy training and would have to call me back. I asked to May I please speak to your supervisor over 6 times. August stated his supervisors name is Devin and he would call within the hour. No call was received. November 14 (phone call lasts 30 minutes) I called spoke to John he tells me Devin is not a supervisor he agrees to send billing he states I should receive it in 7 to 10 days. John gives me a transaction ID I call *** the line starts out as busy then when I agree to have the phone company call me back the phone come up as the number cannot be reached hang up? November 15 *** calls to terminate service. Tech Alex ticket #*** November 16,2020 Last communication *** called and was told there would be someone out to service the equipment on Nov. 19 November 19 NO SHOW! NO CALLL! NO SERVICE November 30 Received a phone call on our message recording, the message was there was an emergency and there would be no service until the 2nd of December and the soonest the next appointment would be December 14? We really do not anticipate the service will materialize.

We moved into a new home and area on January 11. I called around to find an Internet provider. Because of where we are located, we were not able to get cable or DSL. One of my last calls was to Viasat. I told the sales person exactly what we use the Internet for and what I needed from our Internet service. We are self-employed and work from home. We own an online clothing retail store. We order inventory daily and need fast service, as it it much like purchasing highly sought after concert tickets. I need to to connect quickly and often need to refresh like crazy to get the inventory I need. The sales person at Viasat assured me it would work for this. We also upload photos to our computers and the Internet. I did know an upload speed of 3 would not work for us, but Viasat was the only Internet provider that said they could meet all of our other needs. The other satellite (our only option) companies said we would not be happy with their services for our needs. I went with Viasat and also purchased an ATT Nighthawk that I connected by cable to a laptop that I was going to use only to upload photos. All other Internet usage would be through Viasat. Unfortunately, it has not worked as sold to us. I am not an IT tech and was not sure what the problem could be, so we tried several things. I spoke to a friend who suggested I run a speed test and saw that the ping was 600+, which was causing latency that would not allow me to connect to sites quickly to purchase inventory. I called Viasat. I spoke to their tech support. She ran some tests and said that everything looked to be running properly. I asked about the ping and she told me a ping of 600 is normal. I told her that it wasn't allowing us to work. I told her I'd probably have to cancel my account if there was nothing they could do to fix the latency issue. When I asked about the early termination fee she said she could see about getting it waived since we had the service less than 30 days. I told her that I would talk to my husband to see what we wanted to do. I have used the Nighthawk for virtually all my Internet needs, because Viasat does not work. I have now gone over my data limit and have paid over $400 for the Nighthawk in addition to the $200 I paid to Viasat for my first month. We decided to cancel our services with Viasat. I called back and told them I wanted to cancel. They said there would be an early termination fee of $15/month for 23 months. I asked to have it waived and reminded them I had my services less than 30 days. They said they would request it. I received a call from a "corporate employee" yesterday late afternoon. He was rude and smug and interrupted me continually. He kept repeating that I signed a contract. I kept repeating that I did not receive the services that were promised to me. I was sold something that was not what it was described to be. I asked to have a manager call me. I just received a phone call from a manager. She also interrupted me, shouted at me and ultimately hung up on me. She also told me I said things I absolutely did not say. She also repeated that I signed a contract. In no way was that phone call made by a "corporate manager" to find out what the issue was and to help a paying customer. I am floored that Viasat thinks it is acceptable to shout, talk over, be rude and condescending and hang up on customers. After reading about a dozen or so very recent complaints about Viasat, here on this website, I see a very clear trend. Viasat promises services they do not and it seems, can not provide. I see customers who are now working from home, and/or teaching kids from home because we are in the middle of a global pandemic. This is quite literally the worst time of our lives and people are just trying to pivot so they can survive and Viasat is taking advantage of that. Instead of doing good, at a time when our world needs it the most, they are making people's lives harder. It seems predatory to me. Viasat will be charging me $545 for 3 weeks of service I did not and could not use. $545 is a lot of money to me. Our business has been negatively affected by the pandemic. We just cannot afford to pay a company for services that we did not receive.

I have multiple complaints with viasat, ranging from Billing, service, refunds, customer service. I had signed up for viasat after moving into a new house in a rural area, at the time it was the only service provided to me, when talking to the sales person to sign up i was told my plan would be $80 for my first year and my internet connection would be ideal for things like playing video games online and streaming television, my advertised speeds are 25 mbps download speed and a upload speed of 3 mbps, in the close to 2 years I have had this ISP the best my download speeds have been is a single megabyte per second, I have not once been able to play a single video game online trying to stream a television show is like watching paint dry with the only time my service ever works at the advertised speeds being 3 a.m-5a.m when most of the time I'm asleep, my bill went up by another $40 after 3 months when contacting about the price change I was told that the $80 a month was a small promotion that we were not informed of before signing up for service instead trusted the sales rep of it being for the first year, so their sales rep blatantly lied to me, my connection is so bad there have been times where I have to drive 15 minutes into my closest town just to make a single phone call or have had to go into my local Starbucks just to send an email, when my installer arrived he refused to install my router in an area where I could directly link my devices to using an ethernet cable for optimal usage instead installing in front of my oven in my kitchen witch has been a major inconvenience when trying to do simple things like cooking. Their customer service has been little to no help I have had multiple instances of them taking more money from me then what I am required to pay and upon requesting for refunds they have denied the request in favor of keeping my money and offering credit towards my next bill I have spent literally hours arguing with them to get a refund I am fully in right to have on two occasions I decided to just allow the credit they were offering and i did not even receive the credit and had been charged more money resulting in more headaches having to deal with them. The most recent being 2/8 when they had double charged me $146.75 for my bill, upon contacting customer service I had expressed my frustration that this had happened and that I needed a refund immediately since this is a large sum of money it was meant to be used for other necessities, I am a teacher who has been furloughed due to covid-19 so living off of unemployment $145 is crucial. after checking my statements I saw I was not refunded and in fact the amount was put as credit on my bill, naturally I contacted them asking what's going on with the refund and I was told there was no refund in process and instead was encouraged to just keep the credit, I would like to add that upon connecting to customer service I was told I was talking to a person named "Randoll" but the customer service rep informed me their name was Ismael witch I find extremely suspicious. day 2 I had contacted them about the refund and poor quality of my internet and was told to stand by for the customer service rep to contact me via phone to trouble shoot and i never received the call ,today was the third day of me contacting them because I have seen no change in my account only to be told that there was an error with my refund that they never notified me about and again was encouraged to just keep the credit instead of getting a refund. on another occasion my router had flat out died and due to them using proprietary hardware I had to wait for an installer to come in and bring me a new one as a result I was out of service for an entire month after receiving my new router i was told i would be comped for the month I was out of service exactly 3 days later I was charged for my bill when I had contacted them again I was told that it was an error on their end and they credit me for the following month witch resulted in more arguing to get them to follow through with what they had promised I find this current situation to be theft because they have taken money from me with no intention of returning it instead keeping it for themselves. The practices of viasat and their customer service are deceitful and I have no idea how they are still in business but I am done paying $120 a month just to deal with headache after headache due to them.

My rental home was being remodeled. I was looking for an internet service without a contract in case the rental fell through and the service would need moved. I shopped around and found Viasat. I made a call to Viasat [protected]) on 2/11 after seeing multiple internet advertisement ads for "free instillation and no contract service available" on the Viasat community page and Reviews.org. Prior to the call I reviewed Viasat's contracts and disclaimers (www.excede.com/documents/master/excede-disclaimer.pdf). After reviewing all that with the operator and what offers were available in my area, I opted to pay the 300.00 dollar no contract fee. I held on the line while she processed that payment. Then we discussed monthly service. I opted for the Silver Unlimited 150.00, equipment lease 9.99, voice service at a discounted amount of 19.99 for 6 months, and Extra Care for 8.99 per month. She explained that instillation would be free unless it was a complicated install I which the tech would advise if their would be a further charge at time of instillation (which on instillation day I asked them and they said it was a regular install with no additional charge). She then read the contract of service to me and afterward I again validated that it was month to month with no contract and she stated "yes". This entire call was on speaker and there is 3 witnesses to the call. An appointment for instillation was made for 2/13. On the day of instillation I was presented with a paper to sign that was titled "Equipment Lease Agreement". It was about how if I ever disconnected my service that I agreed to return the equipment or I would be charged 300.00. I had a witness to this. On 2/120 300.00 was taken from my bank card for the non contact fee. On 2/18 219.35 was taken from my bank card for a month of service. On 3/3 I was informed that I would be unable to stay at my rental home during the remodel. I leased another property but was unable to install the dish on the property so I needed to end my service with Viasat. On 3/4 I called Viasat to discontinue my service. I was told by the operator that I would be charged a disconnection fee of 343.55 for early termination. I explained to her what I was told when I had ordered my service on 2/11 and she told me that was "false because Viasat only has 24 month contracts". I asked to speak with her manager. After a 20 minute wait the floor manager came to the phone and informed me that he had "reviewed the call but the initial operator had coded the 300 for instillation so there was no way to change it now." He apologized and asked if I "wanted to continue service instead of paying the fee ". I said no because I was moving. So he ended my service and took my forwarding address to send me boxes to return equipment. On 3/17 343.55 was taken from my bank card. I still had not received the boxes on this date so I called Viasat and they had not recorded my address or email correctly. I requested boxes again. 2/23 called and requested boxes again. Once again wrong address and email on account. Was told info would be corrected and a note put on my account so the equipment fee wouldn't be taken out since 3/5 was the date it was noted to be taken out for failure to return equipment. 3/8 received boxes and sent back equipment. 3/17 53.71 taken from bank card by Viasat. I had a online chat Viasat and was told "charge for ending voice service before contract end date.". I explained that I never even heard of a voice service contract. Was told " since you ended service prior to the end of the 6 month coupon date you are charged a fee ". I then asked for Viasat's legal information. I have the transcripts from that chat. I contacted Viasat legal and Viasat cares by email. I included screenshots of bank charges and statements from my Viasat account. This was on 5/19. On 5/23 I get a call from a lady saying that "a company called Viasat had called her house and left a message for me." She said the message "said something about you owing 300 dollars and they had listened to the call and the charge sticks." She gave me the number that called. Instead of calling them back yet again I'm just reporting them for all their disgusting business practices. Not only was I lied to, I was mischarged, cheated, stolen from, and now my personal information is being spread by this company. This lady just happened to know my mom and got my telephone number from her. But I'm embarrassed that this lady now thinks I don't pay my bills. A time of less than a month of Viasat service costed me 916.61, that's robbery.

After 2 weeks Viasat has still not responded to my two emails to their executive escalations team email provided on the Complaintsboard.com site. 1) Current issue: Data usage discrepancies / Data usage monitor on the app. After 3 days of service we were supposedly over, how is this even possible? IT ISN"T!. There is a serious issue with the alleged data usage Viasat is saying I have used. ALSO... the data usage monitor app shows that my devices are NOT using data. How is it that my devices show that I am barely using any data, yet there is one place on the app that say's I'm grossly over on my data? That is ridiculous and not fair to me. I have contacted 2 agents via the app to discuss the issue with the data, and no one can even tell me what each of my devices are using, WHY IS THAT? I need to know how much data EACH of my connected devices are using, yet NO ONE at Viasat can tell me. The app "overview" says I have only used 108.9 GB as of today, yet the "wifi" "connected devices show the following: ***'s *** - 4%, *** - 1%, *** technologies - 0%, *** one - 0%, *** - 3%. I know the *** has used more than 0%, but the app doesn't show that, and no one I have talked to can tell me how much actual data each device is using. Multiple calls to help chat agents with zero results. Show me. Prove it. Viasat should be technologically advanced enough in the year 2020 to accurately track data usage and for the customer to see real time data usage for their devices. Rediculous service! 2) Issue: Cancellation. I was preparing for my move from Korea to Kansas and ordered Viasat a month before my arrival to Kansas. I was told three times by two people via phone call and text messaging that everything was good to go and there was a note in the system that internet was to be scheduled for install closer to the time I was to arrive to Kansas. When I called to have my order scheduled for install I was told that I don't have an order in the system. I was not happy that Viasat cancelled my order. I was locked in with a FREE INSTALL, but I had to pay this time and was told I'd get a gift card, which doesn't have as good as a value. That was very unprofessional to cancel an order like that. It caused undue stress, frustration, and financial burden by having to pay up front the install fee that was originally waved. I've very upset about this. 3) Name issue. When I had to re-establish a service plan, the agent online completely butchered my name. It was so bad, I can't even understand how it was misspelled like that. I can only think that the agent was either rude and having a bad day, or can't speak enough English and should not be working for Viasat. How can you get "***" from ***"... nothing even looks right about that incorrect spelling. The agent should have verified the name if their English was so bad. I was very offended and even more upset about how long it took to change the name. I can change the name, number, and address on any other account I have instantly, why is it that an internet service can't change it instantly. I was told it takes a week for corporate to change my name. Twice I had to change my phone number and address after getting back to the US from Korea and it was done INSTANTLY. I think it is absolutely ridiculous how Viasat handles business. 4) Letter received on 22 AUG. I received a letter dated 12 August that said "We regret to inform you that either (1) we are unable to approve your request for Internet service, or (2) the installation, or other service plan, terms offered to you may be less favorable than terms offered to consumers who have better credit histories." "Your credit score: 0" WHAT DO YOU EXPECT WHEN YOU RUN A CREDIT REPORT FOR A "***"! I am so angry with Viasat. This may have to do with the horrible internet service. The technician that installed the service was nice and professional, BUT did say that the name discrepancy wouldn't be an issue. 5) Issues with agents. When I had to re-establish a service the agent was not answering all my questions and misspelled my name. That agent was rude and unprofessional. I was hung up on by agent in help chat due to being idle too long. I thought it was rude to be hung up on and feel that the agents should be more patient with customers. There are a number of situations that could cause the delay, in my circumstance, poor internet was causing the delay in my typed responses sent immediately. Sometime my responses, although instantly typed, took 3-4 minutes to send. I feel there is a legitimate issue with the data usage that could be resolved. I shouldn't be punished with slow lousy internet when I Viasat can't even show me my overage. I would like to have my data usage reset and to have accurate tracking. I feel that compensation for a month of service would be adequate for the issues I have had to deal with.

I STARTED WITH VIASAT IN 2018, I ONLY STARTED PAYING 69.00 FOR THE UNLIMITED DATA CALLED A BRONZE PACKAGE, AND I STAYED FAITHFULLY PAYING THEM FOR THE DATA CAP OF 40GB OF DATA BUT WHEN I FIRST GOT IT THERE WAS ALL KINDS OF COMPLICATIONS WITH THE SERVICE,SO THEN I CALLED AND COMPLAINED AND THEY SENT SOMEONE OUT HERE TO MY HOME THAT WAS DISRESPECTFUL AND TELLING ME HE DID NOT HAVE TO DO NEW SERVICE ORDER BUT 1 WEEK PRIOR TO THE INCIDENT I WAS ASKING CUSTOMER SERVICE FOR THE SILVER PLAN THAT HAD 60 GB MORE OF DATA, AND AWITH THAT BEING SAID THEY TOLD ME AND CONFIRMED THAT IT WOULD BE 100.00 A MONTH TO KEEP FOR THE FIRST 6 MONTHS, ALSO THEY PERSUADED ME INTO TAKING A NEW CUSTOMER AGREEMENT IN ORDER TO RECEIVE THE NEW GATEWAY MODEM THAT HAD WIFI AND THE ROUTER BUILT INTO ONE, SO I WAS ASKED FOR 129.02 DOWN OFF MY DEBIT CARE OR USE BANK ACCOUNT INFO SO I DECIDED TO GO AHEAD WITH THE ORDER THE CSR DID CONFIRM THAT MY BILL WOULD NOT GO OVER 100.00 FOR THE FIRST 6 MONTHS AND I WAS SUPPOSE TO RECEIVE A TABLET IN THE MAIL FOR TAKING THE NEW PROMOTION, WELL BEFORE I KNEW IT I WAS WAITING FOR THE TECHNICHIAN THE FOLLOWING WEEK THATS WHEN HE TOLD ME IT WAS JUST A SERVICE CALL, I HAD STRESSED THE FACT THAT IT WAS A NEW CUSTOMER BLUNTLY HE TOLD ME HE WAS NOT INSTALLING IT I ASKED HIS NAME HE SAID NO AND I CALLED VIASAT BACK ABOUT THE MATTER THE CSR THAT I SPOKE TO THAT DAY WAS UNDERSTANDING AND GREAT CSR THAT SHOULD BE WORKING FOR A BETTER COMPANY I HAD REQUESTED WHEN I WAS TRANSFERRED TO SALES THAT THEY DO NOT SEND THE SAME TECH OUT AS BEFORE WELL GUESS WHAT THEY SENT HIM TO ONLY GET ME EVEN MORE UPSET, BUT I HELD BACK I WAS RESPECTFUL AND I LET HIM GO AHEAD AND DO MY SERVICES AND I HAD TOLD THE CSR THAT I WANTED TO STAY ON THE SAME BILLING CYCLE THAT I HAD ON THE BRONZE PACKAGE WHICH WAS EVERY 24 TH OF THE MONTH, THEY CONFIRMED YES IT WOULD BE I GOT THIS INSTALLED AROUND THE 9TH OR 10TH OF FEBRUARY , AND NEEDLESS TO SAY I HAD TO PAY A FULL BILL BACKED WITH THE UPFRONT FEES I PAID TO GET IT INSTALLED, SO I SUCKED IT UP AND PAID THE 129.52. THIS CAME ON THE 16TH OF FEBRUARY WHICH WAS TO CLOSE. I SUFFERED THAT WEEK AND LOST 2 WEEKS OF PAY DUE TO THE FIRST MESS UP ABOUT THE SERVICE CALL OR NEW CUSTOMER SET UP, SO I CALLED CORPORATE AND THEY TOLD ME THEY WOULD DO SOMETHING ABOUT THAT SITUATION, WELL THEY NEVER DID SO THERE WAS ANOTHER WEEK OF TRYING TO MAKE ENDS MEET I SPOKE WITH SUPERVISORS AND MADE COMPLAINTS THAT WHOLE MONTH I LOST 600.00 IN WEEK PAY DUE TO NO INTERNET CONNECTION, SO I HAD TO WAIT WITH NO CASH AND BANK ACCOUNT WAS DEPLETE, SO I HAD ASKED AGAIN TO A DIFFERENT CSR PLEASE MAKE SURE MY BILLING CYCLE IS ON THE 24TH ONCE AGAIN THEY CONFIRMED, MARCH CAME AROUND AND THERE I GO AGAIN THIS BILL WAS 158.00, THEY SUSPENDED MY SERVICE S BECAUSE THEY COULD NOT GET A PAYMENT ON THE 16TH BECAUSE LACK OF FUNDS WHY! I ONLY GET PAID EVERY 2 WEEKS AND BY THE 24TH OF EVRY MONTH I WAS OKAY WITH THE AUTO DRAFT, CAUSE MY CHECKED CLEARED BY THEN AND I FIND IT PRETTY MESSED UP, AND THEN ON MARCH 30 THEY HAD TURNED IT OFF THEY HAD NO RIGHT DOING ME LIKE THAT I PAID 158.00 ON THE 17TH AND THEN HERE CAME ANOTHER BILL FOR 64.00 SO I CALLED SPOKE WITH A SUPERVISOR WAS TOLD THE 64.00 WOULD HELP ME TO SKIP APRIL CAUSE I HAD OVER PAID SO I AGREED I PAID IT THEN THE FOLLOWING MONTH APRIL MY BILL WAS AT 170.00 IT JUST KEPT GOING UP I WAS PROMISED 6 MONTHS AT 100.00 A MONTH FOR SWITCHING OVER TO THE LARGER PLAN, BUT BY APRIL THE 16TH I WAS UPSET I HAD SPOKE TO SEVERAL PEOPLE INTO WHY MY BILLING CYCLE WAS NOT PLACED BACK ON THE 24 TH THEY HAD STATED THAT THEY WAS DOING SYSTEM UPGRADES AND I COULD NOT GET IT CHANGED DUE TO THAT AND THAT WAS ABSURD I HAD PAID OUT WELL OVER 700.00 OR SO IN FEES AND INSTALLMENT AND BILLS. AT THAT POINT I WAS ANGERED, BUT I DID SUCK IT UP BECAUSE I WORK FROM HOME DUE TO COVID 19 AND I HAD TO HAVE THE INTERNET FOR MY EMPLOYERS AND CLIENTS ACCOUNTS THERE WAS NO IN BETWEEN SO I JUST CALLED THEM ON 4/18 AND EXPLAINED TO THEM THAT I WAS OVERCHARGED THEY DID NOT CARE DID NOT ADJUST MY BILL AND WHEN I CALLED BACK I HAD NO CHOICE BUT TO PAY THE 170 BUT INSTEAD I USED MY BANK ACCOUNT AND USED 140 AND PAID ON 4/20...BACK IN THE HOLE AGAIN ALL I WANT IS TO GET THE RIGHT TREATMENT AND FAIR DEALINGS I WANT THEM TO CREDIT MY BILL FOR 6 MOS AND GET MY PAY I LOST FROM THE WEEKS OF WORK I LOST BECAUSE OF NO INTERNET, SO I WAS MISGUIDED AND MISLEAD AND TOOK ADVANTAGE OF, I WENT ONLINE TO SEE WHAT PROMOTIONS WAS RUNNING FOR THE COVID AND THEY WERE 70 A MONTH FOR THE SILVER 25 PLAN AND I EXPLAINED TO THEM I WAS AFFECTED BY THAT AND LOST HOURS AND TOOK A PAY CUT BUT WITH ALL THIS THAT HAPPENED TO ME THEY SAID THEY WAS ALREAY PAST THAT PROMOTION BUT WHEN I DID MY STUDY ON THE INTERNET THE FCC REINSTATED THE ACT WAS CALLED THE CONNECT AND COMPETE AND IT STILL WAS IN EFFECT THEY DENIED SO I HAVE HAD IT WITH THIS COMPANY BUT THEY HAVE US UNDER THEIR WATCH WITH THIS INTERNET BECAUSE I LIVE IN A RURAL AREA AND THERE IS NO OTHER INTERNET SERVICES OUT HERE AND VIASAT AND *** IS THE ONLY ONES THATS OUT HERE SO WE HAVE TO SUFFER WITH THESE COMPANIES SO THEY CAN BECOME BILLIONAIRES AND WE BECOME BROKE DOWN, I WILL BE LOOKING FOR OTHER SERVICES AND I HOPE AND PRAY THAT THE Complaintsboard.com HAS A WAY OF GETTING THEM TO COMPROMISE BECAUSE STRAIGHT UP ITS WRONG!