CenturyLink
Reviews and Complaints

Century Link customer service in general has to be the wc)rst, most deceptive, careless and
inconsiderate phone customer service out there. I was overcharged. I have been on the phone
for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the
small time lapse last month when the promo had ended. On 10/61 spent a lot of time on the
phone getting it reinstated . I was to be given a $13.07 credit for when I had no connectivity for
the month of Sept. So today instead of the $31.00 plus tax minus my credit, they over charged
me the credit amount . My bill should have been 15.06 for their internet service.
While that in itself is bacl enough, I have been on the phone for going on 2 hours as I write this.
I have been transferred numerous times to other departments despite asking for retention
dept, representatives have put me on hold promising to look into it and left me sitting for 15
minutes and never coming back on line. A rep promised to stay c)n the line as she could see " I
was overcharged, but I don`t know why, we need t o get someone on the line to help us out, "
She was not on the line when I was transferred to Alex who had me repeat thttps://usmg6.
mail.yahoo.com/neo/launch?.rand=36rg4obuirheshe whole i55ue again. She went to look
into it, put me on hold and never returned. This of coilrse after all these so called customer
service people apologizing, wasting more time.
I finally got a supervisor in retention, who saw I was over charged, and resolved the bill error .
BUT it has taken almost 2 hours to do this. This was not complicated nor questionable as I have
been on auto pay for the last year, with the same amount deducted for internet service. There
were no changes to my bservice whatsoever besides described above.
My feeling is that Century Link put people with challenging problems through this nightmare of
wasted time, countless transfers, long holds, various departments making you repeat the issue
all over again---so that you GIVE uP. Many people would who do not have two hours to spend
on the phone with Century Link. Or elderly people who just become more confused. It is a
shame to be robbed of my time because their extremely poor service. Had I given up (as many
would do) their error would have stood and I would have been overcharged.
Horrible, inconsiderate

I have been getting calls on my cell every day or every other day, and I just found what this company is when I reverse looked up a number. They already call me frequently, and they tell me that I've won something. I just hang up. But the calls aren't from one place in the US, they come from any city. It's never the same place. But what's really weird is that they've got my email now! I got an email at 3 in the morning from some dude named Hedwig Gillen, just telling me to call him and giving me his number. Told me he was in the same city as me even though he gave me a Pennsylvania number. This is getting out of hand, now that they have my city and even my email.

My father passed away after a long battle with cancer. I have been trying to get his service turned off for over a month now. I have called and been passed around for person to person, department to department, and the people are not just unhelpful but downright rude!
I have been told to Fax (fax!?!?! it's 2016, they are supposed to be a state of the art technology company, fax? i don't have a fax and haven's used one in years) his Will, Estate docs, death certificate..

I understand that they need to know who I am as the Personal representative of his estate. but I am NOT providing private family information where I have no idea where this information will end up.

They told me they have a policy but won't send me a copy of it. One guy called it century links written 'protocal. I know they both were lying about this because when I asked them to read it to me and they mumbled and said 'is there anything else I can help you with?" obviously wanting to get off the phone. I'm still not sure what else to do. just keep calling i guess.

In short, I called for phone and internet service on a promotion for speeds my area did not get but services we do get. Instead of 40mbps $34.95 I was to get 12mbps with phone & modem for 54.95..61.90 with modem. 1st bill was nearly $300 I spent 2 hours trying to resolve this, next bill comes and again, double charged & unexplained charges for $135

I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn't go through the roof - as has happened in the past when the rate "expires".
This time when I called, after negotiating for a while and getting all info agreed to, they agreed to give me basic Internet service for $30.58 for the next 24 months -
It was with great dismay that 2 days later I got a Modem shipped to me by UPS and also a "Order Confirmation" mail. I opened the mail and these crooks are saying my order is for:
$53.99 / Month Pure Broadband
$9.99 / Mo Lease for a Modem that I did not order, do not need, I have One, ...

So, I called back and talked to another guy who pretended that he will fix everything, I returned their modem ( UN-OPENED) and then I get home and I get the new bill - Just modem removed.
Still the high rate I never agreed to.
I called my Discover Card and notified them to not accept any charges beyond the $30.58 and to open a fraudulent charges case on them.

They will not send you an instant email saying what the charges will be, they wait until you have hung up and then some and then they spring their con on you.

I have emailed them ( very difficult - easy email link does not work ) and threatened to take them to court.
I doubt they will listen or change.

Make sure you get the operators name, time, date, amount before hanging up.
Their words are MEANINGLESS! They say one thing and do ANOTHER.

In early October I found out that I had been billed ~$1, 400 USD for an address that I no longer received mail for. They continued billing my account for $60/month for over two years providing no service. On calling in they only agreed to refund $180. Basically, CenturyLink stole $1, 200 dollars from me.

Now I'm certain that I had this account closed. Who keeps careful records disconnect orders? Do not trust the "disconnect specialist" pieces of crap you call at CenturyLink. They will defraud you to keep their numbers up.

We have been without wifi since last wednesday. I called three times to get better service on the repair without any results. I am in sales and cannot do my job with service. Your service is terrible. If I had another service, I would cancel century link.

Another day without service.

re: CenturyLink Order confirmation #N25413010

On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double the estimated quote.

On 9/29/2016 I called CenturyLink re the problem and was told I was being overcharged $10 and that they could credit me the $10 per month for the last year and would not do anything else.

I am in Scottsdale, AZ 85255

This number responded to see if i was qualified for a job and i submitted all of the answers and qualified. Afterwards, which was a series of replies, they stopped replying after it was time to do a payment selection. Seems to be a giant waste of time. Additionally, it was soliciting a totally brand and, I have to call the actual company now. There is no sarcasm involved right now. How many others do not understand how this is legal anymore? I am wondering if the company does it as a joke or, it is scam. Whichever the case may be, I am only trying to do a better job informing the community. Business address are derived from the phone number, If you check out the bussiness name itself it will lead to different names, addresses, and zip codes.

I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It was the biggest mistake I ever made. Ever since I have spent over 15hours on the phone with them that my bill is not 110 a month I was promised by 3 people on that day that I only pay 71 per month for a year. But the company claims that they have no records of it. And each time the pass me around different departments each saying nonsense that they never uphold. This company should not be able to scam people like this and get away with it. It's not fair and it's under American..

nancy lawrence 5141 buckhead dr. granite falls n.c. 28630 tel#[protected] on 8/3/2016. direct tv installed a satellite dish and service. no contract was handed to me or mailed to me. i signed a small computerized device that i believed to be a verification for the installer's visit. on 8/25/16 a repairman had to be sent to fix an error code 51-309 and 775 code. i again was required to sign for the repairman's visit the same way on the device. 2 hours after he left the remote stopped working. that was resolved by resetting the satellite box. on 8/31/16 the service stopped again showing another error code of 775. a repairman was to be sent again on 9/4/16. 9/3/16 my tv screen accidently broke and was unable to be repaired. i cancelled the repair visit. after spending a few days trying to determine what to do about a new tv i called direct tv to cancel the services. i was told it would cost me over $700.00. i dispute the charges based receiving less than one month of services, poor service, and over charging. i (the customer) have to disassemble the satellite device and mail back to the company per their instructions. direct tv was able to terminate the tv service immediately from their company. no labor costs were incurred for this process yet i am supposed to pay them an enormous amt. of money. again to reiterate i did not see a contract nor did they mail one to me. i also reported to direct tv the fact that my tv screen broke and was ususable. how can i be charge for a service that cannot be connected. billing #[protected]. thank you for your attention. please help me resolve this issue if possible.

I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn, and I had other checks come in, that I got charged for, but, wouldn't have been overdrawn if not for the payment coming out early. So after about 5 hours on the phone, being disconnected, and to calm down...just makes me madder, they don't care that they cost me 150 in overdrafts, they kept saying there was nothing they could do, I said bull, get me a manager. So...I got a manager named Kyle, I recorded our conversation, he said he was sorry, he knew it was there fault, and asked how much my account was overdrawn, and I said right now it is 673.00, he said fine, they were gonna credit my account 673.00, and gave me a confirmation number [protected] in case any problem, well I called back on Tuesday, and asked where the credit is, and they said it takes 72 hours, so I said ok. Called back Thursday, and they said, still pending approval. Nobody would let me talk to Kyle, said they didn't know who he was, didn't matter that I had the confirmation number...making me crazy! So, I called Friday, today the 26th of August, and had a Mike totally argue with me, and say, why would we give you money, when you didn't pay us, it was returned NSF, I tried to explain how it happened, he wouldn't listen, in fact he argued with me, like he knew what he was talking about, I told him, it went threw two days early, they caused it to be overdrawn, I can't help if the bank returned it, it was a large amount, and the Kyle said they would take care of it, and he is like why should we? and I finally hung up, he was crazy! Then, I got a supervisor, Patty, who totally lied, and said it was set up for the 24th, and it didn't go out of my account on the 22nd, so I hung up on her, she lied. Then I got a Julie, who said that yes, it came out on the 22nd, which it wasn't suppose to have, but, that Kyle was wrong, and I wasn't gonna get the credit of 673.00, just the 494.95, not the overdraft charges. So, I said great, so you all lie, that is all I have heard is lies, so why did Kyle give me a confirmation number for the 673.00? Makes me so mad, how do they get away with overdrawing my account, and not paying for it? They just credited the 494.95 the next day, and forget the charges? That is so wrong. I am very upset, and their service is awful! They acted like no big deal they overdraw my account for 3 days till I get paid, and I have to pay 150 in charges...hey, no big deal, I couldn't use my account, because I didn't have that much money to put in it, so any money would just be taken up as overdraft charges ! And when they keep telling me not to yell, well, the first 4 calls, they said there was nothing they could do about it...I kept saying oh yes, there is, get me a supervisor, after 5 calls, I finally got one, what good did that do, , , , plus they should pay me for the 5 hours on the phone, and for getting me soooo upset, I really don't need this crap, and lies lies lies, and telling them my info over and over, and then the ones that don't speak English, that is why this all happened in the first place, she didn't speak English, and she goofed up. So frustrated, gonna drop them, don't need this stress!

I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house.

For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded and told me they needed to check my phone lines. They came on and checked them and I had absolutely no service and my phone.

I called them again and after being on told and passed around for 90 minutes, I was still unable to resolve anything because they were "Closed until Monday!". So, on Monday I called them again. They told me that my bill was "past Due". I told them I knew it was and I I needed to resolve the issue that my bills were not being sent.

They patched me through to billing. I spoke with a woman who asked me to pay in full my bill right then. I told her "No problem", gave her my information and paid the bill in full. I left the country on vacation for a month and when I returned, I received notice that my bill was overdue!

I was shocked because I had paid by phone before I left! So, I paid it again. A few weeks later I received notice that my account was closed for nonpayment. So I went into my account and there was a credit of $130!

I called to find out what the *** was going on and everyone was as nasty and as unhelpful as could be. A few days later I received a check for the $130 credit. Go figure. But it did not end there.

We went to refinance our home and found that our excellent credit rating was trashed by CenturyLink.When I contacted CenturyLink, their response was "Sorry about that". To date, their erroneous rating has cost us more than $3000 to date because we did not get the mortgage rate we anticipated because, and ONLY because of the one poor rating Centurylink gave us for something that was their fault and not ours.

Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use. It's like having a grocery store charge you for not using a coupon. I paid for my the services that I received yet they want to still charge me for the additional savings that I would have received had I stayed a cable tv subscriber. It makes no sense.

Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!?)
At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3.
This worked for some weeks then we were back to either re-setting or switching it off for 15 seconds, or both.
I complained again to be told they would gladly send a new modem but I had to pay or lease it!
I explained I am paying for the service and that they are not keeping to their side of the deal ( contract) which I consider wrong.
They said it was a one year cover on the modem. I dont think this fair or right and certainly do not remeber any detail about this state of affairs at the start of the contract with CenturyLink.
I also told the Chat person that the email CenturyLink supplies will not send picture attachments!? A 'serice' I am not getting.

So if you are thinking or ever will be about getting CLink you might want to re-think. This is just about the only ISP available or would be long gone.

Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a corporate mailing, and post office can't do anything since it's bulk rate. We've never done business with them and never will. Other friends in the city say they have the same problem with Centurylink. Maybe if they stopped wasting all these mailings and actually provided decent service to their customers people wouldn't hate them so much. We certainly do and are not even customers

Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a mailing house through corporate and they can't do anything about it.

They been calling multiple times a day for multiple weeks and no voicemail. Then today they called and left a voicemail. I called them back at number [protected] and said this is an investigation from the IRS due to fraudulent activity on your taxes. There was lots of talking in the background like telemarketing calls being made.I was at work ending my shift and told them I have to go. The guy said do not hang up the phone if you do the IRS and your local law enforcement will be at your place of employment or your home in 30 minutes. I said I have to go. He then insisted that he stay on the line I said no. I hung up after he said he will call back in 30 minutes. In that 30 minutes I called my local courthouse to see if there was a warrant out for my arrest. Which there was not. I also asked to have my federal courthouse administration number and they gave it to my. I called them and they told me there was a scam going around about the IRS tax fraud. The lady gave me my state IRS tax payer advocate number I called them left a voicemail of my name social and number to get a hold of my. Also I gave them a brief description of what is going on. An hour passed and the number called again and asked if I was able to get the 4, 989.36 that I owe to stop the warrant. I said no. And he asked why I said I don't need to do anything about this. He told me to shut up and listen to him that he is right and I'm wrong. He was a Indian decent by his voice. I told him I have a few questions for you. What's your business name. He tells me the internal revenue service for fraudulent activity on my taxes. I then asked him what state he was calling from he didn't tell me the state just the city San Diego and proceeded to state that the main headquarters is in Washington D.C.. Then I asked him what state am I from. He said one moment and I timed it it took him 2 min and 15 seconds to come back on the line and say my state. I told him that he is trying to fraud me because I already contacted my local law enforcement and contacted the federal court administration and my local IRS agency and my local IRS tax payer advocate. He then became angry in his voice and told me well hope you like sitting in prison for 3 years and a warrant is now being placed for your arrest. He then hung up the phone as fast as possible. After about 20 minutes I called my local law enforcement again to see if there was a warrant out for me and the said no there isn't.

Since November 2015, Centurylink autopay has failed to work after I removed Verzion from my bundled bill. I have spent hours trying to get this resolved to no avail. I have all my monthly bills on autopay as we travel. I first realized it was no longer working when they disconnected my service including my phone so that I could not even call 911. My husband was just recovering from a heart attack and we live in a rural area where cell phone service is sketchy at best. After all these months, they still can't figure out how fix the problem so I am calling each month to pay them by phone. After 14 years (Qwest customer for most of those years) and always on autopay, I have had it. The other problem has been the internet speed, at times it is so slow that it is impossible to watch a Netflix movie and we are paying for the 20 mps package each month. I paid for one of their techs to come out and check the line and he told us that we had a bad phone line. $300. Later to replace the line plus add two new ones, still terrible service. Their customer retention department sent out a tech with a new modem according to them at no charge. The modem hasn't helped the speed issue and they tried to charge me $99.99 for the free modem. Had to make yet another phone call to get the charge removed today, then when I went pay the bill because the autopay still does not work, they told me they were charging me $4.40 as a service charge for having them assist in paying the bill. I was transferred to the billing department when I disagreed with the charge and that individual was not interested in customer retention at all. I told him to unbundle DirectTV from my account! Then I would pay the bill minus the $99.99 over charge and their service fee for the privilege of paying them, he put me in a online bill pay system. So I had to again contact them and talk to yet another person. I can't believe they are still in business