Netflix
Reviews and Complaints

As someone deeply immersed in the world of entertainment, I understand the importance of a reliable streaming service like Netflix. Reading through various customer reviews, it's evident that Netflix has its strengths and weaknesses. Some customers praise the platform for its exclusive content like 'Stranger Things' and 'Black Mirror,' highlighting the quality of their TV series. On the other hand, there are concerns raised about customer service issues, unexpected price hikes, and limitations on sharing accounts. It's clear that Netflix has room for improvement in certain areas to enhance the overall user experience. Despite the mixed feedback, Netflix remains a popular choice for many due to its diverse library of movies and shows. If you value exclusive content and convenience, Netflix could still be the right fit for your entertainment needs.

I enjoy Netflix and having the ability to have thousands of media options available. Price is kept reasonable to the consumer for affordability. This coupled with hulu allow me to forgo cable and is 10 times cheaper and lets me have more to watch. I've never had an issue with customer service and have always found them to be easy to work with. 2019_____________
Add on: I enjoyed Netflix in 2017 and took a leave from it for 2.5 years. I recently reactivated it for 6 months 2020. Several old tv shows that were fan favorites got removed. Main hollywood favorites got replaced with terrible seconds. Netflix doesn't supply full seasons and leaves you missing a season here or there. Watch one show and the algorithm fills up your page with this or that. Watch one cartoon and it fills your page suggestions up with cartoons. I tried to find other stuff to watch under different categories and it wouldn't display anything but children shows.

It's not a website - it's a window into filmography and describes 90% of my downtime. Yes, I am biased - and use Netflix every day I've even paid for my family to use this service, as they have their own viewing habits. I like the feature to set up different accounts and I also enjoy the email/whatsapp notification for a new series link or episode. It's one of the few websites which has changed the way I spend my leisure time and I think concept for investing in new netflix shows are funded in a non-traditional, low budget series really supports the fact, I am enjoying TV more now than I have ever watched before.
So, in summary - give netflix your money every month and you'll enjoy every moment of the new series released to your devices. There's no debating the matter. The service is far better than Amazon Prime, Now TV or Apple TV (ive used them all) and wayyyy better than getting a DVD delivered or going to the local video shop (awww, remember those days?)

If you want the Best Entertainment Value then a Dual Membership to Netflix is second to none.
The cost of for rights to streaming content is very competitive and expensive. Netflix still leads, and you pay $8-10/mo for streaming, I think currently about 4,000 titles, and increasingly original Netflix production.
Here's the goldmine everyone seems to be ignoring being so fixated on streaming -- If you want a great depth and breadth of content, Netflix DVD library is second to none! 93,000 titles! And access to New Releases, 9-18 months before they go to streaming, if at all. I pay $12/mo for 2 DVD's at a time. I might watch 8 DVD's month at this flat fee. If they were all new releases you could use Amazon PPV and pay $6/pop and the same 8 movies would cost you $48 in a month.

So for $20/mo I get the best streaming [protected]@ $8/mo for one TV and 12/mo for 2 DVD's at a time. So for $20/mo I get access to 100,000 titles! No streaming service alone will ever be able to match this simply because Netflix bought DVD rights cheap for years before the competition woke up and have an incomparable library of TItles - 93,000 plus access to New Releases on DVD. Streaming is great for skimming the surface. DVD's for going deep. Can't imagine where you can spend $20/mo for a comparable value of nearly 100,000 titles! Dust of your DVD player or go buy one.

Ok so I live in Ireland and I only use saorview tv. Sky tv is just too expensive for how little I would be watching. So my 2 brothers and I went together to get the 4 screen Netflix account for 12 a month. It's great. Lots of programmes I had never heard of and in some cases programmes which my jobs had stopped me keeping up with so the convenience of Netflix is amazing. New stuff added each month then to make it better. I love how we have individual profiles so my list is just mine and the KIDS profile is separate so if my cousin's come this profile is there automatically so on our Netflix from the beginning it was one profile plus kids but then we edited and now have our 3 individual profiles plus kids. So they don't have to see what I'm watching and their programmes won't be in my list either. Also there are Netflix original series which won't be seen anywhere else. I'm obsessed with hemlock grove right now. All in all Netflix is a welcome and cheap edition. And also my broadband is unbelievably bad its only 1.7MB and the Netflix works on a smart tv and 2 phones at the same time so don't listen to this "you need at least 2MB". Oh and also don't forget the first month is free, at the beginning you give your card details but you will not be charged until the last day when you will then be charged for the following month but you can cancel before this day and not be charged.

I have been a member of netflix since their earliest days and am still old school in that I receive actual disks in the mail. Don't ask me why - it just works for me. I've never had a problem and find that turnaround time is fairly fast. I think I am near a distribution center. I can mail a watched disk back in the morning and receive notification that something new is on its way evening.
I have used Netflix to watch many, many cable shows I never had the chance to see when they first aired - series like The Sopranos and Nip/Tuck. Netflix's inventory includes many shows I enjoyed the first time and want to watch again in sequence like The Office and Parenthood. It's also good for viewing shows I never paid attention to when they were new but want to watch once hearing the hype later.
I appreciate the short and sweet online descriptions for shows and movies and find the site incredibly easy to navigate. I choose not to rank what I have seen because I know many suggestions for things I might like would follow.
I know it's probably crazy but I also use Netflix for research. (Yes, I know about google and others made for this purpose.) Often, we will see an actor and wonder what he or she was in before. A quick search on Netflix almost always gets us an answer.
I have been hearing about rate increases the last couple days. Although I love getting the little red envelope in the mail, I am not sure I will continue the disk plan if rates will affect it too much.

Netflix has truly revolutionized the way we consume entertainment. With a vast library of shows, movies, documentaries, and original content, it has become the go-to streaming platform for millions of users worldwide. As an avid Netflix subscriber, I can confidently say that this service has exceeded my expectations in every aspect.

Firstly, the user interface is incredibly user-friendly and intuitive. Navigating through the extensive library is seamless, thanks to well-organized categories, personalized recommendations, and a powerful search engine. It is effortless to find content that suits my mood or interests, making the browsing experience enjoyable and efficient.

The content variety on Netflix is unparalleled. From critically acclaimed TV series like "Stranger Things," "The Crown," and "Breaking Bad" to blockbuster movies, Netflix offers something for everyone. Additionally, their commitment to producing original content has given rise to exceptional shows like "Ozark," "Narcos," and "The Witcher." These exclusive series not only showcase the platform's dedication to quality but also offer unique and engaging storytelling that keeps viewers hooked.

What sets Netflix apart from other streaming services is its commitment to diversity and inclusivity. The platform offers a multitude of international content, allowing users to explore different cultures and perspectives. From Korean dramas like "Crash Landing on You" to Spanish thrillers like "Money Heist," Netflix embraces global storytelling, making it a truly inclusive platform.

Furthermore, Netflix's recommendation algorithm is a game-changer. It learns from your viewing habits and suggests content tailored to your preferences. This feature has introduced me to numerous hidden gems that I might have otherwise missed, expanding my horizons and exposing me to new genres and creators.

The streaming quality on Netflix is exceptional, with options to stream in HD or even 4K, depending on your subscription plan and device capabilities. The seamless streaming experience, combined with the ability to download content for offline viewing, ensures that you can enjoy your favorite shows and movies anytime, anywhere.

Lastly, Netflix's affordability and flexibility make it an unbeatable value for money. With various subscription plans catering to different needs and budgets, it offers a range of options for individuals and families alike. Whether you're a casual viewer or a binge-watcher, Netflix has a plan that suits your needs.

Netflix promised to send last DVDs in queue but instead mixed up my queue list, sent me wrong DVD, (which I had either removed from queue earlier or never had included), delivered Tuesday which I sent right back. Instead of mailing me the next DVD on my list, they REMAILED the same mistaken disc instead of my requested one which was on my list. Their whole promise to long term subscribers to send out a last day disc was totally bogus. Netflix, long ago put Blockbuster out of business, last contract with Warner Bros. leaving very limited selections and, meanwhile Netflix original productions are dumbed down garbage.

I have been a loyal customer of Netflix for many years now, but I must say that their customer service is the worst I have ever experienced. It's unbelievable that in this day and age, companies can get away with treating their customers so poorly. It used to be that "the customer is always right," but that seems to be a thing of the past.

In 2017, Netflix doubled and tripled their monthly payments without any warning. When we confronted them about it, they only gave us two months free for all the payments they had taken. It was definitely more than two months, but they refused to pay us back for the rest. We had to suck up the cost and move on.

Fast forward to today, and the same thing has happened again. Since January 2018, Netflix has taken seven payments of $13.99, totaling $97.93. We were assured that a second account was closed and would never be opened again, but somehow it was reopened and Netflix charged us. When we tried to explain this to their customer service agent, they were unhelpful and refused to take any responsibility. We asked for a refund or exchange for a few months free, but they refused to budge.

It's clear that Netflix does not care about their customers and only sees us as dollar signs. I cannot recommend them to anyone, and I am on a mission to tell everyone I meet never to become a member of Netflix. Their customer service is terrible, and they do not deserve our business. As a dissatisfied customer, I urge you to look elsewhere for your streaming needs.

I've been with Netflix for a long time, like a really long time. I started with them when they only had DVDs and then moved on to their streaming service. I pay a monthly bill, even when I don't watch anything for months. But when the rates started going up, I started canceling and restarting my service. Sometimes I binge-watch, but usually I only watch a few movies for a week and then barely use it. Recently, I went on vacation and wanted to watch a specific movie that happened to be on Netflix. So, I reactivated my service and logged in on the Airbnb smart TV. The problem is, I forgot to log out of my account. I was home for six days before I tried to watch something on Netflix and got a message that my account was being used. I realized that I had not logged out and the new Airbnb guests had been using my account. I didn't mind, but it was pretty rude of them to put movies in my watchlist. The problem was that I couldn't disconnect them. I changed my password and chose the option to disconnect all devices, but they were still in my account. I contacted customer service, and they couldn't disconnect them either. After wasting a lot of time, I asked if deactivating my service would work. They said yes, but they wouldn't refund me for the unwatched time (over two weeks). I just wanted to reactivate and finish out the month, but they kept saying "no refunds." I even offered to help them with the math if that was the problem, but they still said no. I let them deactivate my service, and I don't plan on reactivating unless they come out with another season of Stranger Things. I can do without everything else they have to offer. It's not about the money; it's a matter of principle and bad customer service.

Netflix used to be the best streaming service, hands down. Their servers are super quick and their user interface is the friendliest out of all the ones I've tried (HBO Max, Hulu, Disney+, Amazon Prime Video, etc.). But let's be real, their content is straight up trash. I mean, I respect anyone who wants to disagree, but as a younger millennial (currently in my early 30s), Netflix's agenda of pushing their woke content is becoming ridiculous.

First, they took away their review system and star ratings years back when I used to use them. That was helpful on what I could watch. Now, they don't provide that option. Then they had the thumbs up/down and they ditched that too. So every day, they want to push their own crappy content to you and their endless amount of TV shows.

They don't even tell you what movies are foreign and don't make it clear what languages are default so when you start playing, you realize you have to watch subtitles. I'm ok with reading subtitles but not everyone is and it's not always convenient.

Their synopsis writing for their selection is terrible. The synopsis doesn't tell you anything about the movie until you actually watch it and waste your time on some stupid story. A lot of them are also poorly written and don't make sense grammatically which is shocking for a billion-dollar company.

Then, because you can't find out what the movie is about or get an idea from other users/ratings, you have to look it up yourself or end up wasting your time watching their pushed content. They also have some of shuffle feature which shuffles their Netflix original and pushes it onto you.

To add insult, they have the audacity to raise their subscription prices when they have absolutely no content. Unless you want to turn something on for background noise or waste your time laughing at how bad a lot of their content on, don't even bother. I unsubscribed almost a year ago and never looked back and I don't miss Netflix at all. I also cancelled Hulu for the same reason and I'm aiming to canceling Prime Video too. Don't let these media companies control you.

FYI: if it weren't for The Witcher (which I heard they're about to butcher also), 1899 and the Jeffrey Dahmer limited series as of late, this company would have nothing to hang on.

I used to be a big fan of Netflix, but now I'm not so sure. I've been a loyal customer for over a decade, but lately, I've been having some issues with their DVD service. Since they split from Netflix.com and became DVD.com, I've noticed that my DVDs take longer to arrive and they don't always credit my account when they receive them. I've called customer service several times to complain, but the problem hasn't gotten any better. In fact, it's gotten worse. I finally decided to cancel the DVD portion of my account.

I'm also not thrilled with the changes they've made to their streaming service. It used to be easy to browse and select movies for my queue, but now the whole process has changed. They've gotten rid of the star-rating system, so I can't tell if a movie is worth watching or not. Instead, I have to watch it and give it a thumbs up or thumbs down rating. It's frustrating because I don't want to waste my time watching a bad movie. They've also gotten rid of the notifications that tell me if I've already watched something, which was a really helpful feature.

Despite these issues, I will say that Netflix's customer service is excellent. They've always been very helpful when I've had a problem. However, I'm starting to look at other streaming services like Amazon because I'm not happy with the changes Netflix has made. They need to understand that some things shouldn't be messed with, like the user experience on the PC browsing mode. If they don't bring back the old style, they're going to lose more customers.

I had a really bad experience with Netflix's customer service team recently. I was charged for two months that I didn't use because someone created a fake account using my card information. I called customer service in October to end my account membership because of this issue, but I was charged again in October and November by a hacker outside of the US who was able to use my card and create a new account with an email address I don't have access to.

When I called customer service to report the fraudulent charges, the team was extremely rude and unhelpful. They didn't reimburse me for the charges and instead gave me an email address to their privacy department, which didn't respond to my claim. I was frustrated because I needed information about the devices that had been logging in with my card information to file a fraud claim with my bank, but customer service refused to provide me with this information.

The first customer service representative I spoke to in October didn't offer to block my card from being used in the system again, which was an option offered to me when I called again in November. If she had done this to begin with, I wouldn't have had to call customer service back a month and a half later with the same issue. Customer service was able to get me a list of other devices that had been logging in with my card information outside of the US during my first call, but they refused to do this for me during my second call.

I was really disappointed with the incompetence I experienced from Netflix's customer service team. It's concerning that users' personal and confidential information is so easily accessible to others. I don't think I'll be streaming with Netflix again because of this experience. They're already headed in the toilet compared to their streaming competitors, and it's not worth it to me to stream with a company that doesn't take customer trust, service, and security seriously.

I used to be a subscriber of Netflix a few years ago, but I ended up cancelling my subscription because I wasn't watching it anymore. I had a hard time finding anything I wanted to watch because the organization of the content was a mess. The titles were not in alphabetical order, and the pictures with the names of the films or shows were often too small to read. It was frustrating to search for something and not be able to find it. Additionally, many shows and films were under the wrong categories, and there wasn't much content that I enjoyed.

I requested on multiple occasions that Netflix add an alphabetical list of everything that was currently available, but they never did anything about it. This was a major reason why I cancelled my subscription. I couldn't find anything, and I wasn't even watching it anymore.

There are a few things that I don't like about the actual viewing experience on Netflix. For example, if I want to watch the credits or see the end of something before the credits, I have to have the remote control handy and rush to click on "watch credits" before they cut it off. Additionally, the next episode often plays after cutting off the beginning, so I have to rewind. Finally, Netflix pauses the show or film midstream to ask if I want to continue watching. I think these things should be the other way around. They should play everything from beginning to end, not stop and ask if I'm still watching. Furthermore, they should give people the option to skip the credits if they want to. It's not Netflix's place to worry about customers' use of data. I have enough data to play it 24/7, and I'm sure I'm not alone.

Recently, I decided to try Netflix again with their 30-day free trial. Unfortunately, nothing had changed for the better. To make matters worse, they abruptly and early cut off my trial and claimed that there was unusual activity on my account. They said it was to prevent fraud, but I didn't do anything different from when I was a subscriber in the past. The free trial was an upgrade to the premium version, which meant I should have been able to have a lot more activity than I actually did if there were other people also watching it. They told me that if I wanted to join, I'd have to use a different method of payment, but I only have one method of payment. I don't plan to join again because I don't want to risk having my account cancelled again for no reason. The Netflix support was worse than it used to be. They used to be more friendly and pay more attention to what was said to them, even if they didn't do anything about it.

Netflix is a popular streaming service that is used by many people around the world. However, their customer service leaves a lot to be desired. They seem to be more interested in making money than helping their customers. It is frustrating to feel like no one is willing to help you when you have a problem.

My experience with Netflix has been less than satisfactory. My brother and I subscribed to the Standard plan, which allows us to use two screens at the same time. However, we started receiving annoying renewal messages just two weeks after we paid for the service. To make matters worse, the service stopped working on January 17th, 2023.

When I called customer service to address the issue, I was met with excuses and blame. They tried to point the finger at me, saying that I had missed the due date for payment. They also claimed that someone had upgraded to the 4-screen plan, which caused the service to stop working. When I tried to explain that they should have sent an email or confirmation for any changes made to the account, they blamed me for sharing my account.

One of the worst things about dealing with Netflix's customer service is the credibility gap. They offered me a 25% discount if I renewed my subscription, but they didn't acknowledge the 11 days that I was deprived of. When I called them again on February 14th, 2023, they were not cooperative. The agent claimed that I had been credited $15 and that my issue had been solved. However, this was not true, as my screen was still off since January 17th, 2023. When I asked the agent to investigate and listen to previous calls, he was careless and said that it was not necessary.

Overall, my experience with Netflix's customer service has been frustrating and disappointing. They seem to be more interested in making money than helping their customers. I hope that they will improve their service in the future.

I live alone and have multiple TVs in my house. I talked to a representative about 3 years ago about adding my parents to my account even though they don't live with me. They told me to get a premium account which allows me to add up to 2 people who don't live with me. So for over 3 years now I've been paying $300 a year so my parents could use my Netflix. The plan description says that the Premium plan offers unlimited ad-free movies, TV shows, and mobile games. I can watch on 4 supported devices at a time, watch in Ultra HD, and download on 6 supported devices at a time. I also have the option to add up to 2 extra members who don't live with me. Netflix spatial audio is also included.

It was listed in a completely separate area that the Premium plan costs 20.99 CAD per month and extra member slots can be added for 7.99 CAD each per month. I thought that if I needed anything above the 2 extra members included with my premium account, it would be an additional charge. This thinking was also confirmed by the Netflix representative when I spoke to them. However, after the new primary residence verification thing they are doing, I found out that this was not the case at all. According to them, I misread the plan details and it's not the responsibility of Netflix to ensure I understand my plan details. Even though this was the description of the plan I was given by a customer service rep at Netflix.

I'm a single guy who lives alone. I could have gotten a basic plan for $10 a month and saved myself almost $200 a year for the last 3-4 years and received the exact same benefits I was receiving from a premium plan. I called Netflix today and was basically told sorry about my luck. So I have cancelled my subscription after being robbed of hundreds of dollars for nothing. Zero compensation was offered for being misled by a representative of Netflix, and there was absolutely no care at all that a member was leaving after having Netflix for over 15 years.

In all honesty, with the content included lately, I'd advise everyone to switch to one of the other providers with better content and clearly better customer service. I understand the update to stop people from sharing their Netflix accounts, and I too could have scammed them and just had a basic account and shared my password with multiple people. But I paid for premium so that I could share with other people, and it turns out that instead of supporting the company that provides me with entertainment with the accurate member rate and not scamming them, they were scamming me the entire time.

Why would a single guy who lives alone need the ability to watch on 4 separate devices at the same time and download on 6 different devices at the same time? Why would I agree to all of those add-ons that were explained to me by a representative if I didn't think it was part of sharing with my family as explained to me by an employee of Netflix? I feel scammed out of hundreds of dollars by Netflix.

Overall, I am disappointed with Netflix's customer service and their handling of this situation. I have been a loyal member for over 10 years, but their greed has cost them my membership. I hope they will take steps to improve their customer service and be more transparent with their plan details in the future.

I've been a Netflix customer for almost a decade now, but I think it's time to say goodbye. When I first signed up, it was a great deal - just $9.99 a month for streaming and one DVD out at a time. But now, I'm paying $24.82 a month for the ability to stream and have two DVDs out at a time. And that's where the problems start.

Netflix advertises that you can keep the DVDs as long as you want with no late fees, but why would you want to do that when the real selling point is being able to get as many DVDs as you want just by mailing them back as soon as you're done? The problem is that the average turnaround time from when they ship you a DVD to when you get it, send it back, and they send you another one is six days. With thirty days in a month, that means you can only get a maximum of five DVDs per month. And that's assuming everything goes smoothly - which it often doesn't. I've received unplayable DVDs due to scratches or cracks at least once a month, which means I'm down to four DVDs. And even if I'm supposed to get two DVDs at a time, that doesn't always happen. I'm not sure if it's the postal system or Netflix's processing, but sometimes I only get one DVD even when I sent two back at the same time. So instead of getting eight or nine DVDs a month, I'm lucky to get seven or eight - and that's assuming they're all playable.

Now let's talk about the cost. I pay $11.99 a month for two DVDs out at a time, and I always send them back the next day to get the most out of my subscription. But even with that, I'm only getting seven or eight playable DVDs a month. That means I'm paying $1.50 per DVD - the same price as Redbox, which often has new releases before Netflix. And if you're only getting one DVD out at a time, the price goes up to $2.00 per DVD based on the average of four playable DVDs a month. The only real benefit to a Netflix DVD plan is being able to see movies that aren't available at your local Redbox.

But the final straw for me was the recent switch from a five-star rating system to a binary rating system. Netflix claims it's to make things more user-friendly for millennials, but I think it's just dumbing things down. With the star rating system, I could easily see which movies I might like based on how many stars they had. But now, I have to read the synopsis and try to decide if it's something I want to watch. It's just not as helpful.

So in short, I'd say stay away from Netflix's DVD plans. They're just not worth the cost unless you're really after some old movies that aren't available at Redbox.

Netflix is a streaming service that has become quite popular in recent years. However, as a consumer, I have to say that I am not impressed with the service that Netflix provides. The prices for the plans that they offer are quite high, and the content that they provide is not worth the money that they are charging.

The Premium Plan that Netflix offers is priced at $19.99 a month, which is quite expensive. However, even with this plan, there are quite a few popular films that are not included. This is not what I would call a premium service. It seems that Netflix is charging premium rates for less-than-premium service.

Moving on to the Standard Plan, which is currently priced at $15.49 a month, it is disappointing to see that even more films are not included in this plan. The worst part is that the title icons are viewable, but they have a little red lock on them, which tells you that you are not worthy of watching them unless you pay an extra $4.50 on top of the $15.49. This is not fair to the consumer.

The Basic with Ads Plan is even worse. For $6.99 a month, you can only access some of the content, and only on one screen at a max resolution of 720p. This is not what I would call a good deal. It seems like Netflix is trying to lock people out of the TV room, just like an evil step-parent would do.

I do not believe in begging any company to take my money for subpar items, service, or content. According to a recent survey, Netflix is losing customers and has the lowest percentage of satisfied subscribers based on the value they receive from the service. This is not a good sign for the company.

Netflix has a global paying membership of over 90 million, but how can so many people be content with so little? If half of these people canceled their service, Netflix membership prices would drop quickly. Netflix needs to provide better content and better service if they want to keep their customers.

In conclusion, I would not recommend Netflix to anyone. The prices are too high, and the content is not worth the money. If you want access to on-demand streaming, demand better and pay less.

PLEASE, I REQUEST SOMEONE TO LISTEN TO MY CALL CENTRE CALLS ATTEMPT."
NETFLIX IS SO INCREDIBLE WITH CUSTOMERS ALLOWING A RIPPE OFF AND THEY WILL NEVER INVESTIGATE YOUR ISSUE, BEING SO IRRESPONSIBLE WITH THEIR CLIENTS. IT'S VERY ANNOYING FEELING THAT NO ONE IS Willing TO HELP YOU.

Netflix is in almost everyone's home, yet they really seem not to care solving problems or to respect their customers due too many excuses + Blaming much on customer End, and worse they claim giving credits while they didn't and they refuse listening to previous records.

We subscribed to STANDARD Using brother Email. We renew IT whenever needed. So the story as Follows

December 28th, 2022. We paid Standard which allows you use to screens at the same time. Out of sudden the screen should ANNOYING renewal messages by the second week. And SERVICE STOPPED ON 17TH JANUARY 2023...
I called to address the issue. There are too many excuses in every call and never solution and they go like "You want to cancel your account or pay new fees?"

No solition.
1-they tried pointing at the due date. That it is recorded to be 17th of every month and so service stopped even though you are ripped off because this is how it is.

2- someone has upgraded to 4 screens and that is why it stopped on the 17th. The Lady Agent at probably second call. Informed me that THE UPGRADE CAN JUST HAPPEN SIMPLY BY PRESSING YES TO IT. They blamed it on us... I tried to explain that you created the sharing service, so you must protect who ever paid by at least a conformation or an informative email saying that someone has upgraded... when i said this probably happened by mistake. They said it is your fault to share your account... I can't believe they created a sharing service and no confirmation for any addition and BLAME IT ON YOU FOR SHARING. I thought this is what their business all about. SHARING...Guess what was the respond by one of the agents " This is how it is, we can't offer anything."

- Credibility Gap was the worst and felt insulted and belittled by thatwas the worset.
One of the time waste attempts. They offered 25% off if i renew subscription and simply forgetting about the 11 days i was deprived of. I refused obviously. BUT TODAY 14TH FEB 2023 QATAR TIME. I CALLED AND THEY WEREN'T COOPERATIVE PLUS THE AGENT CLAIMED I WAS CREDITED 15 $ AND THEY RETURNED MY SCREEN AND ALLOWED TO USE THE SERVICE ON JANUARY 2023, ADDRESSING THAT MY ISSUE WAS SOLVED... I SAID THAT IS NOT A FACT AND THE SCREEN STILL OFF SINCE JAN 17TH 2023. ASKING HIM TO INVESTIGATE AND LISTEN TO PREVIOUS CALSS... AGENT CARELESSLY SAID NOTHING TO INVESTIGATE AND NOT NECESSARY TO LISTEN TO RECORDS...
I CAN'T BELIEVE THEY SIMPLY CLAIM THAT I WAS CREDITED AND ISSIE WAS SOLVED AND IMPOSE THAT FALSE ASSUMPTION AND NOT WILLING TO BELIEVE ME NOR LISTEN TO PREVIOUS RECORDS THAT PROVES MY SOLUTION HAS NEVER BEEN SOLVED AND STILL I'M DEPRIVED FROM THOSE 11 DAYS..

I live by myself have multiple TV's in my house hold, and talked to a representative about 3 years ago about adding my parents to my account even though they don't live with me. They told me to get a premium account which allows you to add up to 2 people who don't live with you. So for over 3 years now I've been paying $300 a year so my parents could use my Netflix. This is what the plan description says

Premium
Unlimited ad-free movies, TV shows, and mobile games
Watch on 4 supported devices at a time
Watch in Ultra HD
Download on 6 supported devices at a time
Option to add up to 2 extra members who don't live with you
Netflix spatial audio
It list in a completely separate area that: Premium: 20.99 CAD / month (extra member slots*** can be added for 7.99 CAD each / month) which to me and every single person I know means that if I need anything above the 2 extra members included with my premium account it will be an additional charge. This thinking was also confirmed by the scam artist over at Netflix when I spoke to them. Come to find out that after this new primary residence verification thing they are doing, that was not the case at all and that I (according to them) misread the plan details and its not the responsibility of Netflix to ensure I understand my plan details. Even though this was the description of the plan I was given by a customer service rep at Netflix. I'm a single guy who lives by himself. I could of got a basic plan for $10 a month and saved myself almost $200 a year for the last 3-4 years and received the exact same benefits I was receiving from a premium plan. Called Netflix today and was basically told sorry about my luck. So I have cancelled my subscription after being robbed of hundreds of dollars for nothing. Zero compensation offered for being mislead by a representative of Netflix, absolutely no care at all that a member was leaving after having Netflix for over 15 years. In all honesty with the content included lately I'd advise everyone to switch to one of the other providers with better content and clearly better customer service. I understand the update to stop people from sharing their Netflix accounts and I to could of scammed them and just had a basic account and shared my password with multiple people. But I paid for premium so that I could share with other people and it turns out that instead of supporting the company that provides me with entertainment with the accurate member rate and not scamming them, they were scamming me the entire time. Why would a single guy who lives by himself need the ability to watch on 4 separate devices at the same time and download on 6 different devices at the same time. Why would I agree to all of those add-ons that were explained to me by a representative If I didn't think it was part of sharing with my family as explained to me by an employee of Netflix. 10 year member lost and hopefully many more. Congrats Netflix your greed will cost you in the end. Sincerely scammed out of hundreds of dollars by Netflix.

I received an email advising that my plan had been changed to the most expensive plan (I was on the grandfathered plan), which is essentially the same thing. I called in to have this corrected as this was not a change that I made. I was told by Netflix that I couldn't go back to my plan because it no longer existed. They kept insisting that I made the change, again, I didn't, my account was hacked. So because my account was hacked I now had to pay an additional 6.50/month to get the same thing that I was getting prior to that? I was also told on the same call that a manager would call me back only to find out, when I called back and after receiving no call, that Netflix doesn't do callbacks. So to review, Netflix hacked my account (can't think of anyone else who benefited), gaslit me saying I did it, told me someone would call me back and didn't. They obviously have a monopoly on their programming and feel that they can treat their customers however they want.

Hi,

On 21-02-2024 I found out that Netflix had removed my subscription from my account. This was done without any notification/explanation.

I contacted customer support through chat. The rep indicated that my subscription was cancelled due to 'unusual activity' but could not explain what it was about.

I was told that I needed to restart my subscription with a different card and basically pay double for part of the period I paid already for.

The credit card was used for 2 consecutive payments which were both successful.

It's unacceptable that Netflix cancel the subscription while it was paid for without any explanation. What could even be a reasonable explanation for such action?

I doubt whether I will ever restart my subscription with Netflix.

This complain related to Netflix charges levied on me. My registered Email Id with Netflix is [protected]@gmail.com and I am using RS/- 199 plan in the past but I called Netflix customer care on 25-Jan-2024 that I am just enquiring that I have to watch Netflix on two screen while just enquiring with him only he changed my plan RS/- 199 to RS/- 499 without my permission and then I asked him please rollback with the old one RS 199 but due to this activity my validity days has been reduced to 12 days in the past my amount will be deducting on 12 every month but its changed to 01 of every month. This is very poor feeling to me. So I request you to take proper action on this and I need my 12 days validity back.

Being a person who can not sleep I really liked how I can put on a show and have it play continuesly.. I dis this for over 2 years with no issue...2 weeks ago my account got paused for some reason and took a week to get fixxed...

Now when watching a show I keep getting a pop up askinf if I am still watching...Netflix says turn off auto-play... The whole point of auto-play is to keep playing... Not get up to keep starting new episodes... I tryed calling and get due to high call volume them chatted with a [censored] who did not unserstand basic english... Horrible service... Stupid changes that many hate.. Greedy price changes... I will use any of the free sites id I will have to see ads.. Nice job losing customers craplflix

I have been paying for Netflix for some time now however I rarely use this platform because the content is so old that there is no sense in logging on to see the same shows. Also if you watch a show it will be at least two years before they get to the next season. I watch more YouTube for free so Netflix before you lose another family of customers please step your service up for 2024. Happy New Year

Netflix has a series out now titled 'Obliterated' and I feel that they have really crossed a red line here: the content in this series goes well beyond 'salty' and has now crossed into what I consider to be obscene pornographic territory. This show depicts overt sexual acts and displays body parts that I would never have imagined seeing in anything less than an 'X-rated' show. This includes openly displaying male/female body parts and drug use.

I think that I have been fairly patient and tolerant with Netflix over the years with their pushing the envelope on these issues but this show is a bridge too far.

On November 27th I received an email that said my Netflix plan would change at the next billing cycle. I went into my account to try to change it back to the original basic plan that I had but there was no option to do that.

I called customer service on December 1st and told them that my disabled son pushed the wrong button and I would like to go back to the basic plan. Mark at customer service told me that he did not have the option to switch me back to the basic plan. I had to cancel my service because I cannot afford $17 a month.

The rules of Netflix state that the basic plan is not available to new or rejoining members. The basic plan is only available for members who are existing. I explored that we made a mistake and that I didn't sign my password. Mark still did not change it back.

The show is called 'the imperfects' it's a netflix original. Netflix please realize that you're failing yourselves by canceling all your shows — please im begging you bring it back. It gives me joy watching that show and knowing that i'll never get it back hurts so please. Just bring it back.

I'm in the UK and I watched season 1 of Manifest, I was really enjoying it and it automatically went to the next season - nothing I watched was making any sense, series 1 left me on a cliff hanger and I see the person who was shot is walking around as usual, so they're not dead. Then I click back and see that I'm watching season 4, there is no season 2 or 3 - what on earth is going on?! I'm really disappointed and have, of course, stopped watching this now but I'm left really fed up and annoyed. I don't pay to be left with stupidity like this. Why do this?

you keep making new season after new season and it's always the 1st one never a second, they always lead into a massive cliffhanger, without pursuit of a second season. They need a second season and the only reason you can't get people to watch the shows is because people pay Netflix to watch already completed and fulfilled story lines. not to watch an amazing new show just for it to be that: New. never to grow old and never to gain enough momentum from a second season if you only add a tiny bit of a show no one is going to watch something with one season if they don't think they're will be a second.

We have used this service off and on. We think it's too pricey.

10/02/2023

I canceled my Netflix account thru their app

10/03/2023

I checked my bank account, and saw that I was charged.I chatted with the company for a refund, we are still waiting. They are so quick to take money, but snail slow to return. They are not a good company for watching movies.

Modern technology but same devices I use and frequently I should confirm I’m not stealing my own account. I contacted customer support and first they said I can use only one device but recently I upgraded my plan to use 2 devices. Basically customer support doesn’t have any idea about it I simply wasted my time chatting with them.

Netflix is a huge company and their application or whatever the system that they are using doesn’t identify same devices when you are using all the time