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I was a customer of CenturyLink long before there was a CenturyLink. What I mean is, I was a customer of Earthlink, which became sprint, which begat Embarq, which begat CentruyLink -- a very long-time IP (about 15 years or so). Anyway, I recently switched to Comcast. For better, or worse, their bundled prices were FAR lower than centurylink. On the phone, CenturyLink's very courtious agent informed me that I would be charged a "$12.00 disconnection Fee"! I would be interested in finding out if such a fee is legal. I have signed no contractural documents which include this asinine fee. I do not think I should be required to pay it. It is only $12, 00, but it is the audacity and appearences of extortion that I rail-against.
The complaint has been investigated and resolved to the customer’s satisfaction.
Number Three,
My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me at Joey@CenturyLink.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Number Three-
Same issue here. And we are military and had to move because the government told us. What did the CLink agent say after I told him this fact? "Oh well, it's standard practice, everyone gets charged this."
I think it's generally a terrible practice in the first place, but to charge military families this fee that are disconnecting because we HAVE to move is ridiculous and poor business practice.
Sure, it's "only" $12.00, but we "only" have friends all across the country and you better believe I'll be spreading the word to every single one to avoid Century Link if possible. Why would any member of the military want anything to do with a company that has a blatant disrespect for them and the job they are doing?
Here's one family you can count on never doing business with again, CenturyLink.
TXMilitaryWife,
Sorry to read about the trouble you had with our company. I'll be more than happy to see if I can help you. Can you email me your name, account number and additional details? My email is Joey@CenturyLink.com. Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Stay away! Im also being charged $16 for disconnecting and they were saying they have no control over it because I lived in NV. What a BS they have which when I set up the system I pay $100 something dollars... Stay away!
I was talked in to changing over centurylink formerly earthlink which I see now they should have adopted the NAME 'earth coma'
I left a very reliable cable provider for a bunch of what turn out to be EMPTY Promised and Bald Face Lies talk about failure! This compNY NEEDS TO CLSOE SHOP! I am being for real.. Complete and total morans. I never ahd problems with my computer I bought it brand new from dell and run the lastest windows only use it for home nothing wierd no gaming just email and common stuff, I had viruses add ons all kinds of crap trying to get on my computer, it would not stay connected the phone would not work when we a stprm and oh that was a big deal they made that it would definetly have no problem and trying to read an email was like pulling teeth, and the bill was astrnomical. I just them after that crap 3 months Of BS To sum it if Century Link comes Knocking RUN!
CenturyLink charged me $16 for disconnection fee. It’s illegal because they never have to come out to my house and disconnect. Also, it’s not clearly disclosed during activation.