Certasun’s earns a 4.5-star rating from 17 reviews, showing that the majority of customers are exceptionally satisfied with solar installation experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Certasun was great!
Certasun was great! They were all so kind and efficient. They arrived on time, were very courteous in and around our house, and finished the job ahead of schedule. Jim and team were super personable and it was enjoyable having them around for the day. I would highly recommend Certasun to anyone interested in Solar Panels.
The complaint has been investigated and resolved to the customer's satisfaction.
Getting a solar project permitted and completed in the city of Chicago, in a historic district, is no small task
Getting a solar project permitted and completed in the city of Chicago, in a historic district, is no small task. The Certasun team were diligent and methodical in getting our system completed, and we are very happy with how it is performing. Thank you for all your efforts, and I hope you'll install many, many more across the city!
The complaint has been investigated and resolved to the customer's satisfaction.
My spouse and I have discussed adding solar panels for over 20 years, but have been deterred by the expense and concerns about substandard installations about which we have read. We finally made the decision to go ahead. We choose Certasun and are glad we made that decision. Certasun's installation crew was top notch and responsive to my requests. Robert B, ***o, and the rest of the crew were terrific. Watching them work and seeing the care they took help use feel good about our purchase. The system they installed is one of the tidiest, nicest looking ones I have seen. I highly recommend Certasun.
Professional, organized, and helpful. Everything went smoothly, and their team handled all the paperwork for the Illinois Shine rebates.
Everything went very well. I was happy with how sales provided all the information I asked for without question. The install was very quick and we are now seeing great results. Thank you.
Great process, fantastic workers who were very helpful and informative. They did a wonderful job and we are ecstatic about our solar system.
I feel they went beyond my expectations
I feel they went beyond my expectations. Sun city changed their rules of how long outside wires can run down the side of the house. The team came up with a design that was extremely neat. It was a beautiful job and they were very helpful even through COVID 19. The system works excellently. I would heavily recommend this company to everyone.
I feel they went beyond my expectations. Sun city changed their rules of how long outside wires can run down the side of the house. The team came up with a design that was extremely neat. It was a beautiful job and they were very helpful even through COVID 19. The system works excellently. I would heavily recommend this company to everyone.
The Certasun team was professional and polite from the sales pitch through commissioning. The install happened during the Covid-19 pandemic and I was very pleased how they enacted numerous policies to protect their install team and also myself, thanks. The electricians did a great job with my tedious request of aligning and routing everything. System has been running and performing as expected. Fantastic job, will be coming back if and when I need to expand.
From the first sales online meeting until final installation, the Certasun team was professional and thorough! Rodrigo and his team were very efficient and safe in their installation. Communications with the entire staff was prompt, reliable and accurate with all information. A real pleasure to do business with Certasun!
Scheduling of installation was very quick once everything checks out. Installation fines in two days. Running and producing since after.
Great customer service, good value
Great customer service, good value. They were very quick and efficent with getting the necessary permits and approvals. Ionce i signed the contract, I didn't have to do anything. They continually keep me updated on the progress, and everything was completed in a professional manner. Very pleased with the system (Sun Power) and the performance of Certasun! Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
My process was delayed due to the Village's hellacious delay in granting the permit. That not withstanding, the sales force, office communication, and installation were the most professional. I would solidly recommend obtaining a quote from Certasun. And if you elect to use them, you will not be disappointed.
Awesome local team, knows the products well, offers exceptional warranty, service, and overall experience!
Certasun provided top-quality products, installation, and customer service. The system is functioning perfectly.
Very happy with Certasun -- it was a seamless process as they took care of everything from permits to final connection with ComEd
Very happy with Certasun -- it was a seamless process as they took care of everything from permits to final connection with ComEd. Sales rep was clear in explaining the differences between lease and sale. The installation crew -- I remember Josh, Corey and Kyle to name a few were very helpful, personable and answered all my questions. My system has been working for one month exactly and I have saved $65 on my 2,000 sq ft home. Recommend!
The complaint has been investigated and resolved to the customer's satisfaction.
Professional is the word for Certasun
Professional is the word for Certasun. I was being referred by my friend and except for a small miscommunication everything else was seamless. All people that I interacted for my solar installation were knowledgeable, very responsive and easy to work with. The whole process from start to end(sales to operation and commissioning) everything was seamless. Very likely I am referring to my friends and family to Certasun for solar installation.
The complaint has been investigated and resolved to the customer's satisfaction.
The Certasun team was professional and polite from the sales pitch through commissioning
The Certasun team was professional and polite from the sales pitch through commissioning. The install happened during the Covid-19 pandemic and I was very pleased how they enacted numerous policies to protect their install team and also myself, thanks. The electricians did a great job with my tedious request of aligning and routing everything. System has been running and performing as expected. Fantastic job, will be coming back if and when I need to expand.
Overall I was happy with the work done by CertaSun
Overall I was happy with the work done by CertaSun. There was some communication issue especially related to the roof condition, other than everything was done good and as planned. I will like to mention Iain Drummond (VP Operations) here, he was exceptionally responsive was ready to go above and beyond to ensure the success of the project. Without him I do not think I would have had this project completed. Iain, I personally like to thank you for your time and guidance.
A totally hassle free installation from quote to permitting, to inspection, to final powering on
A totally hassle free installation from quote to permitting, to inspection, to final powering on. I found Certasun sales candid, honest and very low pressure. Their installation team was efficient and professional, completing a 28 panel installation in just one day. Power-on the following day allowed the system to provide power immediately, and although *** took 4 days with their application to reflect that, the *** application showed me within an hour how much I was producing. I can't say enough how pleased I am with the Certasun installation.
The complaint has been investigated and resolved to the customer's satisfaction.
Certasun has been terrific
Certasun has been terrific. From the initial call, through final installation, the front office would answer all my e-mails within a day, usually within minutes. The installer crew was efficient, polite, and very meticulous. They took pains to protect my floors inside, and my property outside. The install took just a little less time than they had planned, even though they had to work through a dismal rainy day on day one, and a cold day the next. I am very happy with my decision. I highly recommend CertaSun to any one who is considering a solar energy option.
The complaint has been investigated and resolved to the customer's satisfaction.
Worked with several companies before zeroing on Certasun
Worked with several companies before zeroing on Certasun. Worked with Bill *** from sales team and he was fantastic. Got the best rate and Sunpower Panels. The only issue I had was the process was very slow and it went beyond 90 days to complete the installation and approval by city. Had to follow-up multiple times regarding the status of installation but didn't let that bother me much as they are professionals and know their job. City did not approve it couple of times but they came back and fixed the issues without bothering me much and not adding additional costs. Would strongly recommend.
After researching many solar energy alternatives, Certasun was the way to go
After researching many solar energy alternatives, Certasun was the way to go. Seeing monthly electricity bills go higher each year, adding solar energy panels is a good investment that will also bring up value of your home in the long run for years to come. Having a 25 year warranty from the manufacturer also gives you peace of mind for a long time. If you're thinking about adding solar energy to your home reach out to a sales representative from Certasun and see what they can do for you. There are also incentives from the state of Illinois and also *** that help you get free money back after installing solar panels. One if the best investments you can make for your home.
The complaint has been investigated and resolved to the customer's satisfaction.
Totally satisfied with Certasun
Totally satisfied with Certasun. They are aligned with a premier solar equipment provider, ***, and all aspects of the sale, installation, and support have been free of surprises and professionally handled. Despite offering some of the more expensive panels on the market, Certasun presented us with a competitive system quote -- including an unbeatable guarantee on our annual energy production. Installation team, including panel installers and electricians, arrived on schedule and completed the job in the time quoted. Our only post-installation service call which involved some missing online performance data, was quickly diagnosed by the service team as a wi-fi connection issue and just as quickly resolved. We are very pleased with our decision to go with Certasun for the simple but not be taken for granted reasons -- great product, great terms, great people, and great service.
The complaint has been investigated and resolved to the customer's satisfaction.
Time will tell whether my system turns out to be a good value; I've only had it in operation for a couple of weeks and I haven't received the
Time will tell whether my system turns out to be a good value; I've only had it in operation for a couple of weeks and I haven't received the state incentives yet. But the spec sheet on these SunPower photovoltaic panels is outstanding. The company, CertaSun was easy to work with. They were not pushy at all, just gave me the information I was asking for and let me think about it. When I decided to buy a system for my house and go ahead with the project, they were respectful of my Home Owners' Association guidelines and patient when the HOA asked if the panels could be reconfigured so there weren't as many in the front of the house. They procured the Village building permit. They did the job in 2 days, and were very professional. The finished project looks neat and tidy, with minimal external conduit or wiring. I am referring them to anyone who is at all interested. They were great to work with.
The complaint has been investigated and resolved to the customer's satisfaction.
Our install dates coincided with the worst business environment in at least a century
Our install dates coincided with the worst business environment in at least a century. As things got worse, I grew apprehensive that Certasun might be challenged to perform the work. I questioned whether or not they had adequate supplies of panels and micro-inverters - they did. I wondered whether their installers would be ready - they were. Our biggest challenge was getting our Village to authorize the start of work and inspections - customer/homeowner involvement was critical and the Village was very reasonable. The crew that came out was excellent and they took the time to make sure the system wasn't just slapped up without regard to aesthetics. The end result was a great looking installation with only the panels showing and all of the conduit piggy-backing on a pre-installed chase. Very clean look. For the two sunny days we've had I've really enjoyed seeing how much power was being generated and even on the cloudy and rainy days, we have generated a not insignificant amount of power.
The complaint has been investigated and resolved to the customer's satisfaction.
Certasun Complaints 2
Certasun put in a Sunpower Solar system for me
Certasun put in a Sunpower Solar system for me. They messed up the paperwork with Comed, which caused a holdup in getting net metering approved. This means I'm not getting paid for the electricity I'm sending to Comed right now. It's costing me money.
Certasun installed solar panels for me, and while I don't know much about solar, I asked them to hide the panels from the street
Certasun installed solar panels for me, and while I don't know much about solar, I asked them to hide the panels from the street. However, they didn't tell me that by not having any on the west side of my house, I wouldn't get full solar production. They put 19 panels on the east and south side of the building, but in the early afternoon, I start losing production as the sun goes to the west and the east side panels get shaded. Certasun should have informed me of this before installation. I paid around $25,000, but I'm not getting the full deduction due to the panel placement. I called and spoke with a representative who suggested buying more panels instead of moving them to the west side. I want them to move four panels to the west side, but I don't want to pay for it.
Is Certasun Legit?
Certasun earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Certasun. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Certasun has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Certasun's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Certasun.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Certasun.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a certasun.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Certasun.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for certasun.com on popular sites. Be cautious and do additional research. Look for information about the Certasun and be careful with personal information or transactions.
- Certasun.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The certasun.com may offer a niche product or service that is only of interest to a smaller audience.
- Certasun protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About Certasun
Certasun's team of experts is made up of highly skilled and experienced professionals who are passionate about renewable energy. They are committed to providing exceptional customer service and ensuring that every client is satisfied with their solar installation. The company uses only the best solar panels and equipment to ensure that its clients get the most efficient and reliable solar energy systems.
One of the things that set Certasun apart from other solar companies is its commitment to transparency and honesty. The company provides its clients with all the information they need to make informed decisions about their solar installation. They also offer a comprehensive analysis of the client's energy usage to determine the best solar solution for their needs.
Certasun's solar panels are designed to last for decades, and the company offers a 25-year warranty on all its solar installations. This means that clients can enjoy the benefits of solar energy for many years without worrying about maintenance or repair costs.
In addition to its exceptional solar panel installation services, Certasun also offers financing options to make solar energy more accessible to homeowners and businesses. The company works with several financing partners to provide clients with flexible payment options that suit their budget and needs.
Overall, Certasun is a reliable and trustworthy solar energy company that provides top-quality solar panel installation services to homeowners and businesses. With its commitment to transparency, exceptional customer service, and high-quality solar solutions, Certasun is a top choice for anyone looking to switch to solar energy.
Overview of Certasun complaint handling
-
Certasun Contacts
-
Certasun phone numbers+1 (312) 638-0800+1 (312) 638-0800Click up if you have successfully reached Certasun by calling +1 (312) 638-0800 phone number 0 0 users reported that they have successfully reached Certasun by calling +1 (312) 638-0800 phone number Click down if you have unsuccessfully reached Certasun by calling +1 (312) 638-0800 phone number 0 0 users reported that they have UNsuccessfully reached Certasun by calling +1 (312) 638-0800 phone number
-
Certasun emailsjesse@certasun.com99%Confidence score: 99%Salesjosh@certasun.com99%Confidence score: 99%Operationscatia@certasun.com98%Confidence score: 98%iain@certasun.com98%Confidence score: 98%Managementmichael@certasun.com97%Confidence score: 97%hr@certasun.com97%Confidence score: 97%Hrbill@certasun.com96%Confidence score: 96%solar@certasun.com95%Confidence score: 95%
-
Certasun address1582 Barclay Blvd, Buffalo Grove, Illinois, 60089, United States
-
Certasun social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Worked with several companies before zeroing on Certasun. Worked with Bill *** from sales team and he was fantastic. Got the best rate and Sunpower Panels. The only issue I had was the process was very slow and it went beyond 90 days to complete the installation and approval by city. Had to follow-up multiple times regarding the status of installation but didn't let that bother me much as they are professionals and know their job. City did not approve it couple of times but they came back and fixed the issues without bothering me much and not adding additional costs. Would strongly recommend.
Very good company to work. knows the products well, offers exceptional warranty, service, and overall experience
They did everything they said they would. Left no mess behind. Were honest and professional. Had a better deal than others we looked at.
They did a great job installing. Very clean. It was a hot day