Chairish
Reviews and Complaints

had a horrible experience with Chairish where as part of their 48 hr guaranteed return policy, I refused delivery of chairs that were priced at $2700 (and I bought for $1700) that were supposed to have "original finish" and "minor imperfections." When we unwrapped one upon arrival the delivery person and I both were shocked at their obviously new, garrish finish (made to look original at a distance for photo purposes) and huge cracks down the middle of the seats. 

When I wrote customer service they said the seller replied that I was told they were "rustic" and that's what "rustic" means, and that the cracks "add to their charm." I was told I should have "looked at the photos more carefully" rather than believing the long distance shots at face value and trusting the description.

It is worthy of note that I own these exact, rustic chairs in their original finish and with minor imperfections. I can assure you the chairs I received look nothing like them.

I was told they are keeping $1000 of my money for the round trip shipping cost. Proceed with caution. Just know you are not well protected from fraud when you buy from them.

As I delve into the myriad of reviews surrounding Chairish Inc., a tapestry of contrasting experiences unfolds. From tales of seamless transactions to narratives of frustration, the essence of Chairish Inc. seems to be a blend of diverse encounters. Customers have danced between the realms of satisfaction and disappointment, painting a vivid picture of the company's dynamic landscape. While some have reveled in the discovery of unique vintage pieces, others have stumbled upon hurdles in the form of delayed shipments and customer service woes. It appears that Chairish Inc. stands as a platform where the thrill of finding treasures mingles with the challenges of navigating through varied seller experiences. As you embark on your journey with Chairish Inc., may you tread with a discerning eye, ready to embrace the mosaic of encounters that awaits you.

I've been an antiques dealer for over 15 years at this point. And been on Chairish since 2017, they are hands down the best platform for selling antiques I've used and I've literally used them all (eBay, Etsy, Dibs, OKL, etc.) The 20% fee seems a bit harsh at first, but frankly where else can you list your entire inventory for free, have the platform handle ALL of the processing, customer service and shipping logistics, and only pay after the fact? Nowhere, that's where.

In short, love Chairish, looking forward to continuing to grow my business with it.

I recently moved into a new home and Chairish has been my go-to source for adding new items that are unique yet affordable. I've sourced numerous things from Chairish including larger pieces (media console, night stands) to smaller decorative objects. They have a great curated selection of all styles and all of my pieces have arrived in perfect condition.

Not sure what all the negative reviews regarding shipping are for but their 3rd party for shipping has always been super prompt, and very easy to work with.

The shipping can be expensive but you can usually bid a lower price that off sets any of the fees.

I received my first purchase today. It is a triple chinoiserie dresser. I paid $650 for an exquisite piece of furniture. It arrived spotlessly clean and in excellent condition. The driver, Rod was very nice. I have 4 other pieces coming and I can hardly wait. I could never have found this without Chairish. I plan on selling some pieces, too. Chairish, you make furniture shopping amazing. While others are waiting 3 or months or more for pressed wood from inexpensive furniture stores, I am looking at my beautiful dresser that came in 2 weeks. I would love to keep you as my own secret furniture place, but that would be selfish. I hope everyone keeps up this kind of quality recycling.

I've sold a few items and bought several through my shop BlackthornCo in Chicago. I truly don't understand why people are screaming in these comments. The images I can assure you are not photoshopped. In fact I was hoping they would help me with my lighting a little bit LOL. If you're unsure about an item I would ask the seller to add more photos. Maybe because I'm an honest seller and I only sell things that I would personally use in my home that these comments are so strange to me. But I truly depend on this site to sell excellent products and I know there are others like myself who use it to buy excellent products. I think a lot of the people on here sound really uptight and almost fake?

I am a seller only. Will say I am appalled by what the unhappy buyers were sent and the condition it was sent in. I'd be livid too. Even though I don't own a store, I'm considered a 'professional'. This is why reviews are so important, not just for unhappy purchases. Downsized home and business and found myself with way too much of everything. So Chairish has been wonderful for me, where else could I sell and get a decent price for my quality pieces. I'm sorry for those who had a bad experience. But while Chairish is the platform, many (not all) issues are just bad sellers. 90% of my items I pay to have them packed. Sounds like many of these people are just too cheap to make sure your piece arrives in excellent condition.

I read a lot of reviews before we opened our shop and unfortunately reading the bad reviews almost steered us away from Chairish. I am so glad I took a chance and opened a shop. Its only been 4 months and our sales have increased by 42% being on Chairish. When normally in the Summer our business is slow as we run a business in Southwest Florida but because of Chairish we have been extremely profitable this Summer.
Some of these reviews I have a hard time understanding as we have had such amazing support and communication with Chairish. That it almost makes me believe that its just a "few bad apples" to leave bad reviews.
Who knows maybe I will have some issues but I truly believe if you are honest and upfront with your buyers and help them in any way you can then things work out in your favor and in the customers.
Thanks again Chairish

On 09/26/2020 I purchased a Mid 20th Century Oyster Shell Catchall for $125.00 with multiple photos on Chairish and complete description. I even e-mailed the store Scout Studios with questions. They respondid in regards to the item. About a week later UPS dropped it off after changing the delivery dates. I waited 2 days. When it did arrive in a large box but only 2 sheets of bubble wrap poorly taped so that the item bounced around inside the box. I opened and found a decrepit broken worn Abalone shell. Completely different specie and did in know way match the photos and description posted by Stout Studios on Chairish. I emailed Scout Studios immediately. Suddenly They where unresponsive. I contacted customer support and got the same old recording everyone with a problem gets " Wear experiencing a large number of support requests and I hate to say it but repeated attempts will only slow us down" from what I've read in other complaints this recording has been in there system forever! It's been a month with no resolution. Almost impossible to talk with someone. When you do it's a complete runaround. I think like others that they contract out to a company in India to handle complaints. I have purchased on Ebay and Etsy extensively and from all over the world. I have no negative feedback. This was my first time with Chairish and Scout Studios. Needless to say PayPal was not offered by Scout Studio's or I would have been refunded in a few days. Chairish is a scam but Scout Studios is even worse. Like SO MANY others that have been stolen from DO NOT BUY FROM CHAIRISH. DO NOT BUY FROM SCOUT STUDIOS!

I'm not sure why all the poor reviews from sellers but my experience in selling through Chairish has been nothing short of wonderful I have been listing items for over 2 years and I think the listing process is pretty intuitive, nothing more complicated than eBay. They do ask for a bit more information than some other sites but I think that benefits both sellers & buyers so that there are no misunderstandings post sale. There isn't anything that Chairish can do about fraudulent sellers (inaccurate descriptions/sizes/condition of icee) other than ban seller from future sales. If people are going to be dishonest, nothing can stop them.
Things to improve: decrease time from
Submission of item for review to actual "live for sale". I can't imagine what takes 7-10 business days to review a listing. Also, the commission is a bit high, maybe offer a sliding scale (10% for item

I can not believe all the negative reviews here. I've found Chairish a little over a year ago and have only great things to say about it. I sold many paintings through it and bought about 10 items. They take 20 % fee which is very reasonable and low compare to similar sites. Yes, they do review your items and don't let you change the title afterwords, but that's a good thing, cause It keeps the site organized and easier for people to find searched items. You receive your money only after 1 week after buyer get the item (it's very fast in comparison to other sites where i have to wait about a month). Some people complain about long shipping time, i don't know maybe i got lucky and all things I bought came within a week. Also, as a seller I always ship next day or in a day. But even if it happens that you have to wait longer, you have to understand, that's the Seller who is delaying the shipment not Chairish. Maybe it would be good idea if customers could rate the shops they buy from, this way site itself won't be blamed. Experience with customer service was also great. Quick responses, always helpful. I once noticed i put wrong tracking number, so my payment was not relisted. I contacted them with updated info and they sent me money same day.
What I would like to be done is the option that you can activate you item after it was delisted, not do all the posting over again. I'm an artist and often send paintings to the shows, so I have to delist them and I can not put them back, i always have to redo the whole process. This is my only suggestion. Other than that I'm a happy seller and buyer. And I was recommended this site to all my friends.

On multiple occasions we have made sales via Chairish. On each occasion we have had to call and follow up weeks after delivery to receive payment. In each case there is no timely response from the Account team.

Most recently, goods released months ago and delivered 2 weeks ago, has not resulted in a penny payment. Every piece shipped from our inventory has been greeted with delight from customers.

I strongly suggest no seller release goods until payment is received in advance of release.

I ordered the above referenced benches through Chairish on Sept. 13, 2020., order #545820. Five days after placing my order, I received an area rug purchased elsewhere and decided that the bench would not work with the rug. I immediately called Chairish to cancel my order but was told by customer service that my items were "made to order" and could not be cancelled or return. The customer service rep was condescending when I objected that their return/cancellation policy that I was reading at the time, did not state anything about made to order items. He had to guide me through several steps to find the small print in the details segment of the benches that designated them as made to order. He was talking over me as I asked to speak with a manager and finally stated he would call the manufacturer to see if they could cancel the order. Of course they came back and said no and subsequent requests to escalate the cancellation were also denied. They also refused to change the fabric to satisfy my color palette issue. They have no desire to work with unhappy customers to seek a positive resolution. I would not recommend this company to anyone

We ordered 2 black sconces oct 2019, we received only one black sconce and was shipped one bronze sconce in november 2019. When we tried to contact chairish, they leave you on hold for two minutes then hang up on you. Tried emailing and have still not gotten credit for the wrong sconce shipped, literally 4 months ago, and still nothing. Do not order from chairish!

where is my order, Chairish? I ordered it 6 weeks ago and haven't received it yet. What is it called? A scam.
Your useless support gave me a runaround. That's all I got from them. No qualified help, no professional behavior, no nice treatment. Nothing of that was provided by your wonderful customer service.
I have no tracking number, so I don't know where my order is. And moreover, they refused to refund which is absolutely unacceptable.

Darn, I have been waiting for my order for 6 weeks and there's still no sign of it. What kind of service is that? Their website states different things regarding the delivery, they even have terms and policies. But they don't matter as they don't work at all. No one from your website follows the rules.
Your customer service talks crappy things and replies with computer generated emails and has no idea how to resolve simple issues.
Very bad. Zero rating.