Chesapeake Regional Medical Center review: Emergency Room on 11/7, 5:30 p.m -

9:21 p.m.

It took us 3 hours to get back to a room from the triage area. Triage went smoothly, the woman at the desk when we first came in (I do not recall her name but she had a curly Afro) was very pleasant and helpful. They placed an IV port in my mother-in-law’s arm and we sat in the waiting area. After the time my partner and I waited with my mother-in-law, a large group of new people came in and ended up being called back before us. I went to the nurse’s desk to ask why it was taking so long to be seen and called back. The dirty blond with glasses (S***a I was told her name was) was extremely rude and disrespectful, telling me to step to the side so she could help another person and putting her hand up to my face. I told her I would ask the girl at the other end of the desk (I was told her nickname was N*****, light-skinned with braids and glasses) since she didn’t want to help. The second woman proceeded to brush me off, pointed, and told me I needed to ask the original woman we saw at triage. I asked her wasn’t she also responsible for checking people in, to which she said yes but the person I needed to talk to was triage, which makes no sense. Neither of them were professional or offered any sort of “Sorry for the inconvenience”. Meanwhile, we’re waiting with a woman with an IV port and who is waiting to be seen with shortness of breath as one of her symptoms. I do not appreciate being talked to as anything less than an adult and the staff needs to be retrained to remind them of that as well as appropriate customer service skills. Likewise, while people are waiting to be called and seen, they’re all up front having loud, friendly conversations that have nothing to do with work and seeming very disengaged with their jobs. That is not the kind of atmosphere to have in an ER. This was a terrible experience, I will not return to this hospital, nor will I recommend it to anyone else. When we finally got taken to the back, they left us in the hallway until an actual room was available. It is now 10:20 and we are still here.