Royalton Luxury Hotels review: horrible experience

Dear Sir/Madam ;

My name is Mohanned sultan I am a guest of the chic by Royalton in punta Cana. Staying from dec 30 2019 to Jan 5 2020. When I arrived on December the 30th after taking my passport and all. the manager Mariana cake up to me and told me that the reservation was denied. Then I called the emergency line for the travel agency and they corrected the problem. I check into the room and the bathroom have mold and hair all over the shower then another complaint was filed with service manager Welkin then it was New Year's Eve dinner we got to our dinner reservation at 7.45 getting to the restaurant seated and at 9.30 finally food arrived cold and disgusting the restaurant Tagin manager came to the table and I made him touch the food with his hands and agreed that it was super cold keep in mindit's New Year's Eve dinner. So we left the table right then with out eating and another complaint was maid with guest services. Today we spoke to the manager in charge Mario he offered an ocean view room we asked him to get us a refund and that we wanted to leave the property he agreed on the refund but we had to call our travel agent to confirm. Our travel agent got in touch with him and he denied that he agreed on the refund.went down to confront him but all of a sudden he disappears and there is no manager is on the property.
I am still at the property and really need some help since no one on the property is offering any thing to make this experience better.
All the guests at the restaurant had the same complain and I can have at least 6 contacts to confirm. Attached you will find pictures of the shower a Video of the food to support my complaint. I really need some one from head quarters to get in touch with me my vacation is ruined.
My contact number is +[protected]
[protected]@yahoo.com

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