Chrysler Capital
Reviews and Complaints

Acct. #0303345-Lease Agreement VIN #1C4PJLB7FW632171

Had Lease Agreement for 39 Months starting May 2015. At the end of the Lease decided to purchase vehicle through the Chrysler Allegiance Team in April 2018. Allegiance Team referred me to Innovative Funding Services. Signed purchase agreement on the 27th of April (Electronically) with Innovative Funding Services.

Did my due diligence by going through Chrysler Capital Allegiance Team as recommended by website. Lease purchase option was selected and I signed and returned all purchase agreement documents to Innovative Funding services on May 1st 2018 (Calvin Click-Tel#[protected]).

Payoff letter received from Chrysler Capital on the 16th of April 2018, which included all remaining unpaid monthly lease payments, fees, taxes ect…

Since the residual on the vehicle did not get funded until May 9th 2018, Chrysler Capital Credit Bureau Department reported to Equifax and Transunion Credit Bureaus that I was late for my April 2018 lease payment even though I was directly working with Chrysler Capital Lease End Option entities and paying the account in full in April 2018.

It has been conveyed to me by Chrysler Capital Credit Bureau Department that they have reported the account correctly and are not willing to remove or change the derogatory Payment Status entry (30-60 Days Late).

At the end of their letter sent to me it reads "Chrysler Capital appreciates your business and values you as a customer." I don't think that is the case in my situation.

I've submitted Credit Reports and all documents showing the sequence of everything that had taken place and they've dismissed all of it ( I say this because they received my letter and documents on the 15th of August 2018 and sent a letter back to me on the 16th of August 2018). It seems that they didn't attempt to investigate my claim or give it any credibility. Everything was explained in detail.

I request, (As I've done in my letter), that my tradeline with Chrysler Capital, regarding the above mentioned account, be reported as "Paid Satisfactorily" on my Transunion and Equifax Credit Reports as it is on my Experian Report. This is not accurate or consistent reporting as claimed by the Chrysler Capital Credit Bureau Department and it is sure not the way to appreciate or value your loyal customers.

I am not attaching any supporting documents because it would just be duplicating what I've already sent to your Credit Bureau Department.

I hope that this could be resolved. Thank you.

I leased a Jeep Compass in Oct. 2015. All payments have been made on time. The car broke down for the first time in July. It was towed to the local dealership where I leased it. They returned the car to me 12 days later. After driving for 2 days it broke down again. It is still sitting at the dealership, they don't know what the problem is. The car just shut down twice in the middle of a busy road. It was a dangerous situation. I have talked to the dealership and Chrysler Capital about ending the lease early and waiving end of lease fee. There are 4 payments left. No one is assisting me with this situation. I know I signed a contract but I have a vehicle that is inoperable and unsafe to operate when they do have it running. Please contact me. I am shelling out a considerable amount of money on a rental.

lease began aug 2017 I made payment every month then in march 2018 they advised me I did not make a payment for august 2017 why did they not tell me this before so I found out that the payment was being applied to my old lease the jeep compass so four payment needed to be transferred to the renegade they agreed they would take care and transfer the payments over, I have been checking and they tell me it hasn't been completed yet I have spoken to a number of people at Chrysler and they all told me the same thing I finally spoke with Jason Price who said to call him back and they would let me know when the transfer was completed I called today and found out at this late date that they took these 4 payment and applied them to damage on the jeep compass when I turned in the jeep it was in perfect condition not a mark on it and the interior was not even sat in the mileage was very low I will find out exactly how many miles it had on it. when I turned in the companss they told me I had insurance that would cover any damage if any the car had and told me would be covered by that the dealership could believe how spotless the car was and how low the mileage was now they are trying to take those 4 payments and apply them to damage on the compass they are liars and thieves

Turned in leased Jeep to Firkins in Bradenton Florida and picked up new Ram 1500 on lease . Jeep had 25, 000 miles on it -- was allowed 39, 000 miles on lease. Was told any additional charges waived because buying new vehicle .. Week later get bill $300 for tires. Dealer no help in keeping their word. They also have not given me a copy of the lease despite several requests

After a 36 month lease, and all prompt payments, I returned my jeep in perfect condition and was given a bill for exorbitant charges even though it was normal wear and tear on tires and scratches that did not exist.

I find this very unfair to customers and employees who are loyally leasing a Chrysler vehicle. This is not a fair customer retention policy.

There was no clarification when I called Chrysler Capital. The charges are totally unjustifiable.

Cell: [protected]
Sangita Sundaram

Grounded 2015 Charger at outer banks Chrysler dodge dealer. June 5th
Paid dealer last months payment and disposition fee
Next day last payment was automatically debited from checking acct. June 6th
July 6th and still can't any answers account # 5083587
Would like payment returned to checking acct.Dealer made contact with
Adela Openlane on July 2nd and they verified his wire transfer payment. Dealer also
Contacted dealer team on July 2nd and could not get any resolution after being on hold for 10 to 15 minutes girl said she would call him back she was supposed to set up a conference call with Adesa Openlane did not happen. Would appreciate a courtesy
call at [protected]

We are coming to you for help, on June 14, 2018 our 2018 Dodge Ram 2500 with only 8, 200 miles on it broke down on our way home in SC at midnight. Leaving us and our 2 children stranded on the side of 95. Chrysler warranty only covers towing to closest dodge dealership. This is how we ended up with our vehicle at Plaza dodge dealership. We are getting the run around from the service Dept (Jon)& warranty guy handling our case(Tim). They have had our vehicle for 3 weeks with no end in sight. Last week we were lied to by both Jon & Tim about what was wrong with it (saying it was the rear overrunning gear) and that parts had been ordered. On Monday this week Jon called and said that no parts have been ordered, in fact our transmission had not been taken apart or touched all last week. On Tuesday this week Jon called my husband and said now they believe it to be a seal in the transmission and have ordered parts but it will now be next week for them to come in. He then turned around and called me and said some parts had been ordered but some were on back order and he did not know when they would come in. This truck is not only our personal truck (we tow our camper with this for our son's travel ball tournaments) but it is also my husbands company truck (we own Marsh lawncare). We need it back or answers. We only have had it since April 27 we bought it brand new from Cary Auto Mall. We called them on June 14 to see if they could help us since we had just bought it and were told "why would we help you, we are not reaping the benefits of the warranty work"
We really need our truck back. Can you help us please?

I purchased the truck last year and went through chrysler capital. I told the dealership I needed my payment to be due on a certain date. Well when I get paperwork it was due on a date i could not pay. I requested they fix it and they did with a date change. Fast forward 1 year I now work for a College and get paid 1 time a month on the 30/31st of the month. I called and asked to have my due date changed and they said they could not due to the due date had already been changed last year. I tried to explain why that due date was changed and they said the due date could only be changed 1x for the loan. now i will be 18 days late every month until it can be paid off.

I went to ancira with 5000 cash to give down payment on my first finance. Truck was released to me it was FJ Toyota they told me that I will receive my package by mail and to call Chrysler to set and account for payments which I did and paid for 9 months till in May of last year I try to give a payment they said I that have no account to call the dealership I did they told me to call back to Chrysler's so I did and was told that my account was close that I did not owed the bank any money and I ask is my truck paid off person said it seems to me yes. Well as a first time buyer I thought I was lucky and truck was already paid off . So after 2 months pass truck gets pick up I never receive my packages deal nor a letter I try to make the payment in May my account was close I was never inform so I go to ancira and try to get answers and they did not know who I was or where truck is after calling back to the chryler they gave me a number where truck was taking too 3rs party claims that they send me letters but mail was return back to them cause my address was not correct which is a lie for 9mths I send money gram deposit with the same address and phone number so I ask 3rd party how Can I get my truck back they wanted 1250 which I did send it to them but by then it was already another payment which I did not have and aka if they could help me and understand the lady said no. I did not pay my rent to pay them 1250 my landlord kicks me out no car no money stayed in the streets and lost my home for a vechile that was destroy me and my family. I would like to get answers of how a big dealership would let this happen. They got there truck back I would like my down payment and the 9 months of 500 which is 4500+1250 they collected 10, 750. Total of me and end up car less and homeless

I lease a beautiful 2015 rt challenger, paid lease off early kept the car in top notch state and service. When the inspector came she state I needed new tires or chrysler would charge me 1k to replace them.. So I replaced those tires with new ones before turning into my local dealership. Dealer actually inspected and sent with the turn in that the tires were replaced with new ones, but chrysler capitol wasn't going to take the dealerships info. So I have submitted my receipts (you can only email them) to chrysler, I have sent 5 email after to speaking with 5 different allegiance team members... They cant seem to find the emails, and customer service or the allegiance will not take a direct email for the receipts or accept a fax. I am two months away from leasing another vehicle and although I love dodge/chrysler vehicles I am not going to make the same mistake twice. Btw the payoff on the car was 24k and the dealership sold it 1 week after I turned it in for 29

Had a lease with Chrysler. Lease coming to end had car inspected 2 months prior - car in MINT condition - they came back and said minor scratch on 2 wheels 125.00 each and under the front bumper - cannot even see it unless you lay under the car $322.00
I paid a month ahead the final lease payment plus $395.00 disposition fee; Chrsyler cashed check immediately. plus returned the vehicle back to the dealership a month ahead of time.-I would call every week to see status and everytime I spoke to someone got a different answer. Last week I was told they never received payment - I had to fax them proof of cashed check (front and back.) Today I received a final end bill and it shows no payments I made, - want to charge me 967.00
I called immediately and again representative had no clue -
I have never dealt with such an inadequate company - all the customer service people have no clue what they are doing - nothing is ever notated - cannot speak to any supervisor - and besides all that Chrysler cars are crap -
About to complain to the BBB for all the hassle. Aftyer 3 month of calling back and forth - time wasted - still not resolved

I paid my loan (acct 6754666) for a 2016 jeep patriot off early (Jan 2018)due to being tired of dealing with the rude service reps Chrysler employs. I wanted to be done with their questionable practices. It took them two months to send a confirmation that my loan was paid in full. I had to call to get the title released. Three times I have called questioning my refund. They agree I am due a refund and three times have connected me to the company they employ to generate refunds on gift cards. Three times that company has told them that there was never a request to send refund and no refund was ever sent to me. My last contact was with a supervisor, Marlon Laguana, who said he would check it out and call me back. Of course, 5 days later, he has not called me back. I wonder who pockets all the money that is due to customers because Chrysler wont refund customers monies. I'm sure customers get tired of no cooperation and just give up on their refunds. I think there should be a federal investigation into Chrysler Capital and their shady business practices.

Payments throughout loan are fine, but when my car was totaled they have been continually stalling on getting it settled. Three weeks worth of calls they deny having heard from my insurance company until my insurance company conferenced me in on the latest call, now they have records of the calls happening but that the insurance company requested nothing, sure they just called to shoot the [censored]. Then I have a request to get a letter authorizing me to get a duplicate title for the insurance company. First I get ‘yeah we're not going to do that', then when the insurance company is conferenced online they say I will have it in 24 hours, when I call back to give them the fax number that becomes 48 hours, 3 days, and then 5 days all in the same sentence.

I have paid off my loan. The check has cleared the bank and they still will not release the title to me. Says it can take up to 20 working days for them to do this. I inquired to why so long, their response: "Because thats how we do things."
Absolutely ridiculous.
They need to check State Laws as I dont have 20 working days to prove ownership of the vehicle to the DMV for plates, nor can I drive around a vehicle without any license plates. So the vehicle just sits for a month while they jack around over there doing nothing. Even spoke with the "Title Manager." Can get anyone to call me back.

How can a company operate like this? Im the customer. I pay your bills by being your customer and keeping your business going. You just treat us like we are not important. Looking at the internet complaints for Chrysler Capital, Im not the only unhappy person out there.

You really should be ashamed of yourselves for providing such piss poor service!

Warning to anyone thinking about using them:
I would highly recommend you do your research on this company before you do. I just went with them from the dealership but in retrospect, I should have used my local bank for the loan. That way I would have had the title the next day after the loan was paid for.

Lease Account Number: 6662677
VIN 2C3CDZBG5H703070
2015 DODGE CHALLENGER SXT PLUS

I was nearing the end of the lease I spoke with the representative and indicated that I was considering exercising the option of buying the vehicle. The arrangement was to send $200+ to cover any fees and $1, 700 to cover the last payment and two other payments that were past due, due to unexpected occurrence with my health.

I went ahead and sent the initial amount of $200+ which was accepted and cashed . In the meantime I received a letter from Chrysler Capital that same time-frame that I was pre-approved for financing. I went to the dealer to purchase the vehicle and the amount was $24, 000 which included the vehicle, the past due balance and monies to cover new tires and other needed maintenance on the vehicle.
To my surprise the dealer informed me that the vehicle was written off, which caused a total embarrassment to me. I felt betrayed that that I was lied to by Chrysler Capital and that they had not intention of honoring their agreement.
At no time did I receive any notices regarding past due amount of 180 days, write offs and repossession.
The sticker on this vehicle was $33, 675, I paid $21, 000 in lease payments leaving a balance of $12, 675. The vehicle was appraised for $12, 321. Chrysler Capital is demanding not asking or negotiating for $23, 000.
The past due was never applied to oldest past due amount and was allowed to linger creating a vacuum that the past due amount was over 180 days.
Last week the vehicle was repossessed. This is the third vehicle that I've gone through Chrysler Capital with. This experience by far was the worst, which in all intents and purposes never to do business, recommend, or lease/own another dodge /Chrysler/Fiat product. You should never bite the hands that feed you.
At this point I am demanding that this matter be cleaned and cleared up with the 3 Credit Bureaus, an adjustment be made on the accounting of the vehicle. An opportunity to the possibility of purchasing the vehicle at its appraised amount and financing options for it. I have documents however to forward to you upon request. Thank you.

I got a new car through Chrysler capital and paid the first payment at car dealership no money down I paid the first months payment then I get bills I'm behind a month first they tell me they didn't get the first payment I send proof in the bank statement now they are saying the payment at the car dealership Sansone was a down payment not the first payment that is a lie the receipt from the dealership says first payment they put this lie on my credit

I have been extremely disappointed with the functionality of the Chrysler Capital website. It seems to get worse over time. I try to log on to pay my bill and even that simple task is beyond the capacity of the website. I get locked out of my account constantly for no reason and it can't locate my account most of the time. Customer service is a joke. Not helpful at all.

I am beyond words to try and explain how incompetent this company is. One hand does not know what the other hand is doing. I have emailed and spoken to customer service several dozen times in reference to "taxes owed" on my previous lease with them. Prior to my end of lease on my 2014 Jeep I personally called and spent an extra $10 to make sure my taxes were paid in full and up to date. I am now leasing another Jeep and with them unfortunately, and they keep calling me to tell me I still owe taxes on my previous vehicle. I can't for the life of me understand what is going on at Chrysler Capital. I have spoken to them as well as sent several detailed emails to them including all of the paperwork that would prove that my taxes were paid in full for my 2014 Jeep, but they continuously keep calling me saying I owe taxes. I just cannot wrap my head around the stupidity of this company. I don't know what else I can do to prove to them that my TAXES ARE PAID IN FULL! Please help!

Complaint [protected] stranded our of state Colorado Springs for a part under manufactures warranty. Had vechile towed Chrysler dealer was told it would be fixed Aug 30th 6 days later waited for nothing spending about $1200 in expenses waiting for a part that was never coming. After spending 6 days flew wife and daughter home wife had father go in for open heart surgery and daughter had to start college $840 spent. It took 2 weeks to finally get part mean while even over holidays they would not give me a loaner. Now car is fixed shipped home another $700. All this time Chrysler was no help customer service was a joke viscous circle can not get a hold of upper management for help it has been over 60 days now and no one has contacted me as their policy states. I have been lied to hung up on have every thing documented and recorded. Will never lease or buy another Chrysler vehicle again done after more than 20 years loyal. Willard Dye

Me and my wife literally regreat to call you guys to ask for help.
The person who talked to my wife, was so rude .
If you guys are really trying to be a customer relief help .
Your company should be very carefully explaining your own team
Members how to manage and help people, and explain them
What your company intent to do in such as awful moment, for us
In Florida . We can live just from nice wishes.
Thanks