Chrysler Capital
Reviews and Complaints

Hi there,

I would like to file complaint because I called costumer service requesting the above-referenced information and to list my Loan number . I spoke with Felicia and she advised they couldn't do that . I asked to speak with a supervisor and was transferred to Ms. Garcia she also advised they couldn't list my Loan number on the requested payment history breakdown with the pay off amount.

I really need someone assistance. I would appreciate if someone contacts at [protected]

Approximately 04/01/17-07/18/17

I leased a 2015 Dodge Ram, when my lease was up I brought the vehicle to the local dealership, got into a lease on a 2017 Ram. Included in that transaction I paid the dealership for any additional costs such as lease closeout, overage in miles, etc... The amount was around $3, 500. I then received a call from Chrysler Capital some 60+ days later requesting that I pay the $3, 500 (+/-) in full to resolve a delinquent account. I explained the situation, and explained I had paid that amount at the time I acquired the new vehicle. Chrysler Capital expressed no concern or acknowledgement of the issue, and then asked "So you are not going to able to give us payment today?"
I then called the dealership who explained that they are required to send the funds via wire transfer and did so the day after I was in the dealership. He then inquired and was told that Chrysler Capital could not find the funds. The representative from the dealership showed them the proof that the money had been wired, and they explained they can not accept wire transfers. The representative explained he is required to send it via wire transfer which made no sense to me.
Then another 30+ days later after about 20 phone calls with both the dealership and Chrysler Capital I receive a call from Chrysler Capital requesting that I pay the $3, 500 in full... No acknowledgement of our situation. So I call the dealership, I speak with the representative who is familiar with my situation. He explains that the money transfer was refunded and that same day they sent a check for the amount in full some 30-45 days prior. So I call Chrysler Capital, they have no record of payment and I am sitting here with a 100+ day delinquent account for some $3, 500 which I have already paid!
The man at Chrysler Capital explained that the situation is out of their hands and they can not help until they receive payment which they have now been sent twice, and there is documentation proving this. We then had a 3 way call with all parties. Dealership representative explains what I have explained, and still no results. All the Chrysler Capital guy said is that he would do his best to see if he can prevent it from negatively affecting my credit, but can not control when he receives payment, and could not do anything to help me until then. I am not going to take some strangers word that they are going to do there best, whatever that means. What if a Chrysler Capital representative misplaced the check, or threw it away thinking it was junk mail. What if the dealership sent it to the wrong address after there wire transfer was returned. I have no control over any of these situations but am still the one on the hook?
I explained I should not even being wasting my time with all of these phone calls, and as the days go by that they try and find the payment that was sent to them it is potentially negatively affecting my credit. Finally the dealership representative took responsibility and said that he was 100% going to make sure that I am not negatively affected even though the situation is not his fault. He understood that through all of our conversations I was being wronged. He could have said that he had also done everything he was supposed to and it was not up to him anymore, but instead is willing to help me out.
I am still not satisfied with just his word, but at least he is a person at an address that I can physically go talk to who is somewhat reasonable in understanding the situation and willing to help. Which is far more than anyone from Chrysler Capital was willing to offer.
It sounds to me like the only errors here were on Chrysler Capital and their customer service representative robots can not accept responsibility or take any fault in the matter they created. Instead they would rather harm their customer who is on their 3rd consecutive lease for a Dodge Ram.
I am severely disappointed and will never use Chrysler Capital, and now potentially not lease a Dodge ever again. I would at a very minimum like something in writing from Chrysler Capital stating that this event will in no way negatively affect me what so ever. I have done everything as I should have, and it is out of my control. Ideally I would also like to be compensated for my 20-30+ hours I have spent dealing with this issue, which again was due to no fault of my own. I would like to stop receiving collection calls from ignorant representatives, and would lastly like an apology. Every step of the way I am being treated like a criminal, and am being told that I am wrong. Instead of passing me along to another representative who is not aware of the situation and can not make any judgement calls of their own I would like a call from someone who can actually do something and can understand a situation for what it is rather than refer to their manual on resolving disputes.

I am very disappointed with Chrysler capital I had a loan that was closed due to a total loss of my vehiclethis was almost 3 months ago to date I am still waiting on my refund that I was promised weeks ago as well as Chrysler capital to update my credit showing that I no longer own any balance and the vehicle is paid off aftercalling many times my issue was still never resolved I was told multiple different things by multiple different representatives in I was given a specific person to contact about my issues who never return my phone calls very poor customer service I'm very disappointed in the way that my account was handled not to mention that I finally spoke with someone yesterday they informed me that my check was sent out to an address that was updated on my account without my approval or prior knowledge. I suggest that Chrysler capital does a complete customer service re-training because no one in there is on the same page and as a customer it is upsetting to call and receive multiple different explanations with no resolution to your problem this has definitely changed my views and opinions of Chrysler capital

My 35 year old husband passed away in October from cancer. He had his lease through Chrysler capital. He leased the car before we were married so I'm not on the lease. I wanted to take over the lease because not only do I like his car better and mine can't drive in snow, but for obvious sentimental reasons. After about 10 phone calls and talking to 10 different representatives (no joke) I finally gave up. The last person who I talked to said that they can't do anything because it's up to the lienholder to let me take over the lease. I asked who the lienholder wasnand go figure, it was Chrysler capital themselves. They still wouldn't do anything. I'm devastated that I have to give up his car and now I also have to buy a new car before winter since mine won't drive in snow. I really wanted a jeep wrangler but after all this there is absolutely no way I will lease anything from Chrysler so I don't have to deal with them again. You would think due to the situation that these people would have a little compassion, but not one person I talk to you out of those 10 seemed to care at all about my situation or bother even trying to help.

I will say that the sales person at AutoNation in Littleton Colorado was fantastic trying to help me out. Unfortunately there's nothing he could even do.

In such a stressful and devastating situation such as the death of a spouse there is so much you have to deal with as far as accounts, changing information, contacting companies to inform them, etc. and after doing that for months Chrysler capital was the only company that added additional stress without any empathy whatsoever. Well I take that back, there are some things I had stress because of, however people would bend over backwards to help out. It's quite a shame that Chrysler could not do that. Honestly, if everything had made sense and they at least seemed to show empathy a little bit then I wouldn't be as upset as I am now. But that being said that doesn't change the fact that I will never ever deal with them again and I will also advise others not to deal with them either.

I find it unacceptable that I have had to make 5 telephone calls (That I kept track of once I started not getting anywhere) to get my refund and still it has not been rectified. Now I must put everything into writing because apparently every time someone wrote notes on my account and was assured me it was corrected, this was not the case.

Keisha on 11/29/16 said she understood and the account was going to accounting to get fixed.
Nick on 12/17/16 said accounting fixed it and a check had been processed and was getting put into the mail.

I was told that chrysler only applied $300 of the $759 to my account and that was why your company is not showing a reimbursement but that I still owed money.

Diane on 1/17/17 didn't know anything she transferred me to someone else. She put me to mario in the office of the president who was supposed to be able to help me. However after spending 42 minutes on the telephone with mario he said he would send it to accounting and get back to me by monday 1/23 because he could not understand what I was telling him. He kept saying that I owed nothing, and was owed nothing. Wrong!

On 1/21 mario left a message on my voicemail. When I called back I got you - nancy. You then wanted me to again explain everything. This would be the 5th time I would have to go through this entire horrible ordeal and waste yet more of my time. I refused and said I was putting it into writing.

I have emailed ms. Brown in the president's office twice (1/22/17 and again 2/2/2017) with no response.

I made every single payment (39) on my vehicle directly from my checking account in accordance with my contract dated 8/3/2013. You received my 39th payment on 10/3/16 per a letter from you dated 9/24/16.

Thus, the only money that would still be owed on this account are the mileage overage of $257.00 and the disposition fee of $395.00. This totals $652.00.

St. Johnsbury auto sent chrysler a check in the amount of $759.00, check number 69598, dated september 16, 2016 directly to chrysler.

$759 minus $652 = $107. This is my reimbursement

It isn't that hard to understand which is why I do not know why I have had to chase after my reimbursement since 10/3/2016! I don't understand how your accounting department does not know basic math. I feel as though chrysler is trying to steal my $107 with the fact that I haven't received my reimbursement yet, and mario and then ms. Brown telling me I am not owed a refund.

I feel that I am owed this refund plus interest at this point. I am extremely unhappy with chrysler and will not deal with chrysler again after this 4 month ordeal which is still not rectified.

Chrysler Capital was notified on Sunday January 8, 2017 that they made an error in credit reporting which caused my score to be reduced by 130 points. They advised that the December's payment will reflect as past due because the payment was processed on 12/31/16 (before the end of the month). I advised that I made the payment via western union on 12/29/16 and that no credit reporting should have occurred due to payment received by end of month. The agent I spoke with would not provide her name and proceeded to hang up on me. I called back and spoke with a supervisor by the name of Aaron. I confirmed that the loan reflected current online with next payment reflecting due on 1/31/17. He proceeded to advise that the loan was past due in the amount of $51.00 due to a $00.19 shortage on each payment upon loan origination. I advised that my single point of contact that I have been worming with gives me the total amount to pay each month and she advises me to pay $518. The supervisor also confirmed per the agent's notes in the system that this was the amount given and confirmed that the the agent had been giving incorrect information and that I paid according to the info given. He advised these amounts of $00.19 accrued interest and he asked me to pay $51 to cover this difference. I paid the amount and he then advised he would submit for a claim to be filed to amend the errors made to the credit. I was contacted by a female supervisor on Monday January 9, 2017 and advised that she listened to the call recordings and confirmed that I was correct in stating that the agent provided incorrect information and she advised that she would submit a claim to amend the credit. I contacted Chrysler Capital again January 11th 2017 and was advised by a female who stated she was over the complaints department. She advised that she was not going to be amending the credit due to a note she found from an agent advising that I would allegedly pay $515 (in which, said amount was not due). Each time I contact Chrysler I am given a different story however all supervisors confirmed that they verified via call recordings and agent notes in the system that I was provided incorrect information. I also spoke with Derek with the Head of President's office to no avail. Please assist in having this error corrected in order for me to avoid suffering long term reputational damage due to Chrysler Capital's mistake. I have never been late before. Chrysler Capital's phone number is [protected]. Please summon all call records and notation records.

We had a Jeep that was totaled in a wreck. Our insurance company paid the car off with Chrysler Financial months ago. They in turn owe me the overpayment of almost $5000. Latest story...The check was sent FedEx overnight, then, the label was printed but accounting is undergoing an audit now and not sure when the check will be cut. Also they owe me another payment and said the $2500 check was mailed on November 15th. It's now December 2nd and still no check. Basically they have had their money for months and can't seem to get our refund to us. This to me is unacceptable. The wreck happened 7 months ago and we are still waiting on the money.

Chrysler Captial is seriously the worse company to go through for a car loan! I called and asked if I could extend my loan by one or two years to get lower payments. Remind you, I have never been late on any payments and always paid in full. They told me no they can't do that because once you sign the contract they will not rewrite the contact under any circumstance. I proceed to ask them what my options were to help me lower my payments and they told me nothing that I would have to go refinance with another company which would mean that I would lose my 0% interest for the life of the loan. They don't value their customers. They don't want to work with their customers. They don't want to satisfy their customers at all. They turn you away with stupid sad ### excuses for reasons you can't lower your already outrageous car payment. Oh but their 0% interest is oh so great for their customers, ###! They suck and I wouldn't recommend them to anyone! I repeat I do not recommend them to anyone, you have been forewarned!

Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days... Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me. I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them SINK!

Due to my craniotomy and also my husband's loss of work due to the economy, we have run behind on our payments but always manage to pay our loan. Every time we talk to the company they ask stupid questions and insist we are making excuses for not paying. The last person I spoke with Carley Williams, was so rude to me it made me cry. It might be the fact that I'm on anti-seizure medicine which affects my emotions or it might be the fact that the employees at Chrysler Financial are instructed to be insensative, rude people. Anyhow, after our loan is satisfied we will NEVER again buy a Chrysler or a Dodge. We will never again give them our money! The supervisor, Frank, was also very very rude. Shame Shame Shame. Humanity is gone!

I leased a Chrysler 300C and made all my payments on time for 39 months. When the end of lease was close, I received a call from Chrysler Financial asking if I would be leasing another vehicle, buying this vehicle or turning in the leased car. I explained that we would be turning in the lease so I needed to know what I had to do. I also asked at that time what the mileage limit was since I was sure I was under the milegae limit. When I was supplied with that information and the inspection companies number I then asked if there what I would need to do to complete the turn-in process and were there any additional fees. I was told I would have to pay any damage fees but that was it.

I called the inspection company and set a date for them to come to my house and inspect the car. The car had slight damage to the back bumper and was told there would be a fee of $290 for this damage. Outside of that the car was in excellent condition, as I also had replaced 4 tires only 9 months earlier. The technician said all we had to do was turn the car back into the dealership and we would be billed for the damages.

Now the fun started... I called the Old Saybrook CT dealership a few days later (an week before the car was to be turned in). When I told the receptionist what I needed to do, she advised me I needed to talk to the leasing manager but he was not available until the next day. I called at 9:00 am the next day (Saturday) and was put through to the leasing manager who asked if I would be leasing another car. When I said no he became rather rude, saying he was too busy with other customers to handle a lease turn-in. My husband then got the phone and told him we would be dropping the car off as we were told that was all we needed to do. When we got to the dealership there was not a car in sight, nor a customer on the lot or in the showroom. A gentlemen met us at the door and once we related why we were there went off to an office and came back saying he would help us but that he never handled a lease turn-in before. After taking down the mileage we asked if there was anything else he needed and he said no but I asked about the plates on the car -- would they turn those in since in CT we are charged property tax based on your registration and term of use of the vehicle. Another man came out of the office and said we should turn in our own plates - not to trust that it would done by the dealership. I assumed they would take the plates off the car, but instead they handed my husband a screwdriver. My husband went out and took the plates off and we left. The following Tuesday I went to the DMV and turned in the plates.

Two weeks later I received a letter from Chrysler Financial that I had not turned the car in and would be subject to an additional payment. I immediately called them and told the woman I spoke with that the car had been turned in a week before the requuired date and I had already turned in the plates. I even related the above story to her. She called the dealership while I was on the phone and was told that "they forgot to call" sincde they were keeping the car.

Two weeks after that I received a bill for $740 plus tax from Chrysler Financial. When I called to inquire what this was about I was told that I had to pay a turn in fee (since I did not lease another car) as well as the damage fee. I explained to this woman that I would pay the damage fee but that was all, especially since I had paid them over $27, 000 in lease payments plus a down payment plus gave them a car under the mileage and in excellent condition, nothing to say about the way I had been treated. She offered me $50 off the turn in fee and I told her I would give her $150 but that was it-- no one told me about the turn in fee when I asked and also in the letter they sent about lease turn-in fees on there was never anything about a turn -in fee. She then offered me a $100 off but I felt the dealership should pay it since they were keeping the car. I mean come on, It's not like they won't recoup $450.

I did pay the damage fees (over the phone) and told her to make sure she had notes on all the proceedings that occurred up to this point.

A few weeks after that the "threatening" calls started. I was called at home and left messages that if I did not call back I would be turned over to a collection agency. Then they started calling me at work (which is illegal) but I answered the call (not knowing it was them) and spoke to a rep that listened but said I had to pay the fee. I again reiterated my story and asked that he mark down our conversation -- I again offered to pay $150 which was turned down.

Now today I received a call at work (that went to voicemail) and I called back hoping they would work this out. Instead a man named RJ (funny how they never give you their last names) proceeded to tell me I owed this money or a collection agency would be calling me next. I asked what notes he had on my account and surprise -- there were none. I proceeded to relate the story once again but to no avail. He basically said pay or my credit rating would be in the toilet. I again offered $150 - he said no. He was so utterly rude telling me I was irrational and that maybe he was better off talking to my husband (the nerve!) that I finally ended the call telling him I wasn't paying a dime.

We have leased cars over the last 20 years with Acura, Ford and Mitsubishi and NEVER were we treated this way or told we had to pay a turn in fee.

Maybe this is why Chrylser is having problems...

Bought 4 Chryslers since 2001. May the payments timely. Refused to re-finance at van at lease end. Latter would re-finance but demanded $2000 down on very short notice. Could pay $1000 right away. Would not allow a week to pay the other $1000. Forced me to turn in the van. NOW they are SUING me for $8000 for mileage. NEVER SAW IT COMING! DO NOT lease a Chrysler- they sue good customers!

Well, lucky for me I do not have the extreme displeasure of having a loan with thei company. The problem lies int he fact that I have a distant relative that does. These hard core collection people will stop at nothing with their harassing any known friends/relatives of the person that has the loan. How stupid are these folks, do they think they are doing justice by calling me to locate my family. Its not like I am a co-signer, absoluty not. These jerks have called my direct kin that is in no way related or even knows the perons in default on the loan. Last night they sent the Repo Man to my neigborhood @ 9pm to look for the car. The guy had the nerve to talk to my neighbor and give him a business card and pry as to the make of the vehicle. Can't say on my worst day that I would ever get a loan with these folks. How about they stick to finding the person that actually owes them money, not innocent family members that have no clue about their distant kins finances. Hello, Better Business Bureau, I am sure you keep busy with these crooked folks...

I recently turned in my Jeep which came off of lease. Upon return of the vehicle, the dealer notified me that I would receive a bill in the mail from Chrysler Financial for the disposition fee. Six days after I turned in my vehicle I received a very rude call from Chrysler Financial demanding that I pay the $425 turn in fee over the phone by giving them my credit card information. So let me get this straight, for the past 3 years I've paid every single bill on time and given them over 15K to drive the Jeep. And before that I had another Jeep...so for 6 years, I've been a loyal, paying customer. And now, they call and harass me, instead of sending a bill? I can't believe this company gets away with this sort of behavior. I spoke with a supervisor and he kept repeating "this is our policy mam, to collect money owed -- we don't have to send you a bill. You should have paid the turn in fee when you turned in your vehicle (that would have been nice, if someone would have mentioned this)." Never, ever lease a car from Jeep or Chrysler...they should be ashamed.

My husband and I purchased a van from chrysler several years ago. We had only about 10 payments left when our troubles with them really began. I had developed serious medical issues and became disabled due to auto immune diseases and other issues that almost caused my death and had me hospitalized over 60 times in 2 years and confined to a nursing home. My husband also lost his job and had to take a lesser paying job to raise my 5 young children. We made our payments and then ran into trouble. We caught most of them up but then started making partial and full payments. We knew this wasn't the agreed upon amount but figured some was better than not paying anything. They were nasty and rude to us when we tried to submit payments and refused them on line or phone so we mailed them in. Then due to my health problems my husband and I separated and i was given the van in the separation papers. I unfortunately had to file for bankruptcy. I had made chrysler aware of this but they unfortunately dropped the ball and told me that they had no record of my informing them, of course not. After the phone calls that started at 7 am every morning and ended after 11 they made my health and stress even worse. My husband was supposed to make the payments under the agreement which i too made them aware of. Then one day in front of all my young children and the whole neighborhood they had hired a repo company to come and get my only means of transportation for a very ill woman and 3 ill children leaving us without transportation. When i attempted to call them and tell them what the attorney told me would suffice, such as name, address, phone number etc. they told me this wasnt good enough. They even waited until friday at 5oo pm to repo the van and when I tried to give them the attorney info they told me that this wouldn't work and that i would have to take that up with them Tuesday because it was a holiday weekend and they took the vehicle. If that wasn't bad enough, sure enough, Monday am the calls started again, with us having no vehicle and my husband, the technical owner of the vehicle not even living here. I feel that they did not do what they should have and record the info that i gave numerous agents and supervisors resulting in this unfortunate situation. When i asked them for a customer service complaint phone number they told me that there wasn't such a number and that I had no recourse in the matter. I feel that there needs to be some way of handling situations like this in a more friendly and non agressive manner. They treated me horribly and I felt that I was unfairly victimized over and over and they told me that their contracts superceded any court document relating to divorce and bankruptcy. I know that a contract is a contract but even mortgage companies give their clients more understanding and time. I feel that they could have given me the weekend to get the info to them that they needed and not moved so quickly and that since I was the new possessor of the vehicle that they should have told me what the situation would be and gave me the chance to deal with the situation. I feel that they are unfriendly, unproffessional, rude, unsympathetic and uncaring. This wasn't a run of the mill situation of someone who just didn't care enough to pay the bill. I know all people say that, but i am a severly ill woman of which they had documented evidence with 3 ill children that really needed a helping hand not to be slapped in the face even more. especially in the neighborhood and front of the children. I know that they don't notify you so that you can't move the car, but i would have preferred to deliver that car or met them at another location than in front of the kids, neighbors and friends. They deliberately waited until i could not get ahold of my attorney or anyone else that could substantiate what i said, at least that is the way that i feel.

I purchased a Jeep Grand Cherokee many years ago. My wife and I had full coverage including death insurance. My wife died in 2007, and the insurance kicked in. Then, in 2009, Chrysler Financial garnished my bank account. I called and they took the garnishment off. Now, yesterday, they put another garnishment on my bank account. I called again and they said that the account has been paid off by my late wife's ins. Why are they trying to get double payments. I think I will have my attorney contact them. The account was closed out in 2003. I just don't understand what they are doing! They got bail-out money, why are they trying to steal more?!

February 15, 2011
To: people concerned about vehicle financing
From: michael – a chrysler financial customer
Subject: chrysler financial destroyed my credit
a month after my last on-time payment

I love my 2004 dodge 2500 truck. however, the month (my 72nd payment) after I made out my last check on my truck note chrysler financial destroyed my credit history.in fact, my credit report will show a good payment history with only 6 late thirty day payments. however, being a good paying customer did little to protect my credit history from chrysler financial after paying off my truck note. chrysler financial customer service representatives simply said “too bad“ and “we can charge off your credit report anytime when you are late - even 1 day”. these responses to my inquiries were justified because I made my pay-off amount (which included some unusual and unexpected fees) near 30 days after my last payment due date, they said. however, I was current on my payments up to november, 2010, according to chrysler financial and my credit report.

In addition, I found customer service had received my last payment well before the posting date because customer service told me “we did receive your final payoff amount on december 15th 2010, however, the funds must first be transferred from one of our subsidiary accounts”. therefore, “your payment will post after we transfer those funds internally within our company”. the end result for me was chrysler financial posted a “charge off” on my credit report for january, 2011 showing the last payment outstanding. the customer service department said "we can hold your payoff funds in separate account and continue to 'charge off' your credit report in subsequent months." this is a fraudulent posting to a credit report in violation of law particularly when the evidence shows final payoff received and posted in december, 2010.

Chrysler financial customer service always indicated “the truck title has been mailed.” however, I have yet received my legal claim to vehicle ownership, as of february 15, 2011, over 2 months after having the last payment deducted from my checking account.

I have a few questions:

1) why would any finance company intentionally destroy an individual credit history without cause or reason?
2) how would any finance company be best served by attacking an individual credit history a month after a good
payment history and final payment?
3) why does chrysler financial have an “f” rating with the better business bureau in texas (roanoke, tx)?
4) why does the company hold my vehicle title "over my head?"
5) chrysler financial was bailed out by us government through tarp. welcome to government financing?
Please contact me if you have any questions, comments or if desire attaching evidence (credit report and payment history. my e-mail is: [protected]@hotmail.com

Chrysler Financial repossessed my vehicle over a month and a half worth of missing payments and even cashed my check after it was repossessed! I emailed them before it was repossessed to let them know there was a payment coming and I was going to make up the rest of what I owe ($750) on the next billing cycle. I also informed them that my home is listed for sale and that I had intentions to do a payoff at closing. ( I am wondering if that is what triggered the repo?) Ok...Maybe I might be a little childish..pay your bills or you don't ride. BUT...I put $8, 000 down and received a loan through Chrysler Financial for $20, 000. Total sticker price $28, 000. HERE'S WHAT FEELS LIKE I HAVE BEEN RAPED... I paid $20, 000 out so far..no lie!..monthly to Chrysler Financial. Total amount wrapped in my Jeep is $28, 000. Sticker price $28, 000... HOW IS THAT LEGAL?! I went to a lawyer..."I have never heard of anyone trying to get their vehicle back. Let it go. You will owe leftover from auction!" This cannot be an American Company! I literally lost work without my vehicle. Thanks America. I have struggled and struggled... never on welfare... no unemployment. Not a drinker, no drugs, no prescriptions. Love raw vegetables. Raising a gifted son. (science enthusiast) Two Wonderful Sons. I had a mishap of unexpected bills and this is what I get?! $28, 000 and no vehicle in my driveway. ... over a payment. Sure, they said I can get it back if I pay all these other expenses of prep fees an extra payment, repo fees and $39 daily impound fees..The longer I wait..the more expensive it gets, they tell me. WELL...IF I HAD THE MONEY...I WOULD HAVE PAID MY BILLS IN THE FIRST PLACE! I have sent out numerous emails of my story and texts out to inform everyone to boycott Chrysler Financial. I really wish we could all get together for a class action lawsuit. I could understand if I was three or four months behind. ( I had an acquaintance who bought a vehicle and never made a payment on it for SEVEN months until they picked it up!) Is it people like her that makes it screwy for us who do try?! C'mon! I am dying here for answers why this happened to me! I feel like a dog chasing his own tail.

My complaint is against every single one of the "contract abiding victims" of Chrysler Financial that feel a need to blither on and on about how unfair CF treats them. If you receive collection calls from CF it is not because your account is current. Instead, it is because you chose for one reason or another, regardless of the severity of your situation, not to pay on or before your due date. Did you not receive a copy of your contract? Or better yet! Please tell me that your hand was forced, someone held a gun to your temple, and that in your financial ignorance (couple with greed and lack of self worth) you signed a contract under duress. Please feel free to complain once you have brought your grossly delinquent accounts current and are receiving actual harassment calls about sexually explicit and vile acts we suggest you perform on your mother.

I am outraged at the handling of my car loan with Chrysler. Now the dealership is out of business and those idiots you call, first of all can't speak English so surely can't help. I am frustrated, furious and need someone to tell me who to contact about this transaction. I purchased my car May 2005. The loan would have terminated May 2010. I had to have surgery 3 times and was off work for a period of 9 months. Resource Life Insurance (who by the way has a class action suit currently against them) was to make the payments at that time. It was pure hell working with Resource Life Insurance but Chrysler was even worse. They have no compassion. You practically have to beg for help. They harrass you every day, even though you have explained the situation to them over and over. Resource finally started paying, but paid late every month. Sometimes 2 months late. Well, my last payment is supposed to be Novemeber 18, 2010. I called to find out the final amount, which I thought would be maybe 10 -20 dollars more. I was informed by some man I could hardly understand, that I would have to pay $4, 378.00 in order to get my title. He said it was be3cause of the late payments. I was furious! I went off! This is absolutely ridiculous! Luckily I kept all of my paperwork, even my original loan documents and first satements. My loan document stated they were financing $33, 000 and the first statement showed $35, 000+. That is $2, 000 discrepancy already. Also, the loan document did not reflect my company discount I was supposed to get through my job which would have been at least another $2, 000. They are a complete ripoff and I will never do business with them again. If anyone has any information they can forward please do so. I am currently seeking legal assistance for this matter. Of course, that will be more money I really don't have. I'm surprised Chrysler is still in existance!