Chumba Casino / VGW Holdings
Reviews and Complaints

I say it again. I did not have 2 open accounts. I closed the first Facebook account months ago!
When I opened the sign in page at the casino the Facebook account opened automatically in the new Facebook account. I had nothing to do with that link. I did not intentionally open a second account! And you are punishing my by holding my $3200.00! That is a whole lot of money as I am also unemployed at the moment! If you had any care at all you would just send me my winnings through my PayPal and all this would go away.
I am going to have to go to your CEO to get this resolved. I cannot afford not to. I would even be happy to meet you half way and take $1600.00. It's just not right nor fair for me to lose it all when I did not do anything wrong on my end.
I tried to sign in my regular account but it kept saying it was inactive. I got the message finally that my account had been reopened but the only link that worked was the Facebook one at that time. So I used it and it was my new Facebook account already in your system! I did not think anything of it since I had closed the old one!
Please pay my balance to me. Your decent players would be in my court as support as I am telling you what happened here.
I don't break rules. Anyone who knows me will tell you that.
Note that I have contacted your CEO Lawrence Escalante and the BBB. I will file a complaint with the San Francisco District Attorneys office as well, next week. I did NOT do what you say I did. With cookies as they are saved on computers, when your sign in page automatically opened in my NEW Facebook account to play, I did NOT think it an issue! To have duplicate accounts was NEVER an intention on my part. If you cannot hold this as an exception, then I must pursue this payout.

Cashed out weeks ago and online gaming company called Chumba Casinos asked for supported documents to prove identity. Upon providing documentation, cash out was still not granted. Request credit back to account to play $120 won, company ignored. This is a scam and is only a matter of time before they go under which is why they are stealing money from gamers. DO NOT waste your time and money for something you will truly never win. Dissappointed at the lack of professionalism. It's a shame, ultimately they could have more buisness and longevity doing things the right way. Legal actions will be taken.

*Terms and Conditions.

1: Customers who receive this email are entitled to purchase 2, 000, 000 gold coins and $50 $weeps Cash for $1. 2: This offer is only available by clicking the link in this email. 3. This offer must be claimed within 7 days of receiving this email. 4: This offer may only be validly claimed once per customer. 5: This offer is personal to the recipient to whom it is addressed and may only be validly accepted by the recipient of this email. 6: This offer is not transferable. 7: Any customer deemed by Chumba Casino to be abusing this promotion will be removed from future Chumba Casino promotions and Chumba Casino may suspend or close the account of that customer. 8: Chumba Casino reserve the right to withdraw, change or amend this offer at any time. 9: This offer is subject to the Chumba Casino Terms and Conditions and $weeps Rules. 10. No purchase is necessary to play $weeps Games at Chumba Casino. Refer to $weeps Rules for further information.
Tells me it was a accident I feel it should be honored

I requested a cash out for $400 and i sent in all requested documents to verify my account, they told me they were processing my cash out then I get an email from them claiming that I have multiple accounts open with them. So i request a list of these so called accounts and they tell me they have deleted all accounts except " my main account" the email listed for my so called main account isnt even my email it is my girl friends email. So they totally deny my withdrawl just flat out tell me im not getting my winnings and that i can only play on "main account", so i message them back informing them that the account they are saying is my main account isnt even my account but my girlfriends. They reply back with the same thing we closed all accounts but your main account and we have looked into your account and came to this is your account. So my girl friend goes thru her support tickets knowing that she has a message from chumba listing her name and that same email they are saying is mine, as her only main account. So i find the email and i send it back to them asking how this email can be my main email as well as my girlfriends main email since they have told us both the same thing about the same email. And they still denied my cash out request and claim that the email is mine not my girlfriends and say my girl friends main email is an account that is deactivated.. They lie and I have proof of this i jusgt dont kn0w what to do or where to take the proof to have something done about it.. any advice?

I submitted a payout for $150 on 7/6, then I requested my account be deactivated. I already underwent the new payout procedure of verifying my bank account, etc. I had approximately 7 payouts in the weeks prior to this without issue. I also never had an issue using my atm card to play. So after I sent in to deactivate, I had an email saying since this was a joint account, was I permitted to use it. I responded that yes I am permitted to use said account. It is a joint account, which Chumba was also aware of from beginning and said that was no problem. I have not any any response from anyone since I responded, I have asked several times for an update as to the status of my payout and not a work back. I would like this resolved asap.

This site is stealing money from people, They will take thousands from you do not play there I have records to prove they are rigged. You will miss all free spins and if you are lucky enough to get a free spin you will only get 1-10 dollars on most of them if playing 2.50 -5.00 a spin. Please listen to me STAY AWAY. I really don't think it is normal to lose so many times and not see any return.I gave them the benefit of doubt and still played thinking this can't be real, how could they stay in business when they steal your money. I am really mad at my self for continuing to play but never again. They need to be reported ASAP.

I did two 'cash withdrawal' requests, one for $150 and another for $100. It was supposed to be refunded to my Bank. I got verified and nothing has been deposited.
Today, to make matters worse, I was playing the DuskMoonFaire game. Twice I got 3 of the Arabian tent symbols, and no 'feature won' came up. I was denied ten spins each. This is horrible. I am going to post to Facebook every day until I receive what I am owed.

I have cashed out several times with them at $100 now I won $500 and they are asking for more verification and not wanting to give me my winnings. They have taken money with no problem. I don't think it's right and unethical of them. I also have asked several times for a phone number. To no avail. They don't want to do anything but keep repeating what they have already typed

Good afternoon on 6/26/18 i was told that my payment in the amount of $200 was processed to my bank it is now 7/6/18 and when i contacted my bank there was no deposits made from Chumba Casino i have sent in all supported documents from my bank along with my cash out request reference numbers on 7/5/18 i cashed out an amount of $300 and i hope that this processed correctly would someone please look into this issue for me i e been told by Chumba that the payment processed i have asked for a receipt stating funds were processed into my account and i have been blown off and given the run around from this online game i can send you documents as needed

I've sent over six emails, no response in over 2 days, cash out over 6 days, I don't want my account closed due to this... Trying to get a response, nothing should be sent to my bank or they will close my account... As if Chumba, u did this to your players... I've requested PayPal because its available until the 30th and no one will response... I want my cash out which is now 6 days old sent to my PayPal account... Someone needs to address the players complaints, we all have been very loyal & trusted you Chumba... Now our accounts ate being closed due to fraud... I want my cash outs now b4 PayPal isnt an option on the 30th

I won 2000
I have been going through hell with the verification process and them not accepting my bank statement as proof if ownership. They now won't even respond to my questions. I have a prepaid bank account which my direct deposits go into and they won't accept the stament or a direct deposit form with all the information they say they need. So I asked if I could open a conventional account no response I asked about my PayPal no response then I tried to log into zen desk now and it says could not authincate you. Iv doesn't a lot of money and just want my winnings.

They took my $60.00 from my bank account & NEVER gave me credit for it. So I called my bank & paypal to dispute charges...chumba deactivates my account.
Hello Jolene,

We would like to advise you that your Chumba Casino account associated with the email address, [protected]@yahoo.com is in negative status. This is because one or more refund(s) have been made on your account.

We have now deactivated your account. If you would like to have this account enabled again, or if you think you did not initiate any refund, please reply to this message so we can assist you further.

Regards,

Chumba Casino Customer Service
Chumba Casino - Real Fun. Real Cash.

I NEVER got a refund of the $60.00. I NEVER got the $60.00 I pulled from my bank to start with. They are TOTAL scammers! Refund of what? Going to give me back my $60.00 now? Ya'll dont like to admit EVER there was a problem. I didnt get that $60.00 put in MY chumba account. It went back to chumba site but NEVER posted to my account. I had to pull $30.00 so I could continue to play!
On Monday, June 11, 2018, 7:14:36 PM CDT, Chumba Casino wrote:
Hello Jolene,

We have been contacted by PayPal advising that they have a dispute raised on your PayPal account which they are reviewing.

This dispute was for transaction ID 9N924175WB441273V, purchased on 11/06/2018 20:57:09 +0000, for the purchase of a $60USD package which credited your account with 35, 000, 000 Gold and $60.00 $weeps Cash.

Due to the dispute, we have deducted 35, 000, 000 Gold and $60.00 $weeps Cash from your Chumba account.

Your account balance is currently: 316, 410, 772, 375 Gold and -$60.00 $weeps Cash.

If you have any questions, please contact customer service at [protected]@chumbacasino.com.
I might of received gold coins but didnt notice because they are WORTHLESS but I DO notice when I dont get my money in my account! This isnt first time they have pulled this & Im not the only person this has happened to.

I tried to cash out numerous times, it just kept telling me it was validating my account at this time. No details as to how long it would take or anything. Ive put in hundreds of my own dollars only to be stuck playing and never able to cash out. I dont understand why this website is still able to continue scamming users. the dates of these times where I tried to cash out, I documented by taking pictures onto my phone for date and time purposes. No one has tried to contact me, and I have no luck getting through to any customer service. Facebook and Paypal both are with this company so I thought it was a website that I could trust. Now I am realizing that I got scammed and its only because I trusted that if paypal backed the casino, I should have no reason to worry.

I won !00.00 in December of 2017 and Chumba still hasnt paid the cash out request Ive sent them every document that they wanted. I even went and got a new I.D because they said they could not read my old one.
Now the new thing is that my trash bill cant be verified, its been since December of last year they have no intentions of paying it. they never did. I also sent a copy of my social security card and they said they wanted the entire letter and everything with the card. yeah I dont think so, what do you want all of that for ?

I don't know what I need to do to get my cashout. its been saying it is verifying me for a long time now. Please let me know. email: [protected]@gmail.com when I attempted to cash out by hitting the cashout button it keeps telling me they are verifying me with no other instructions. I hope this is a legit site. I read comments that other people wrote with similar problems and yet some people state they get paid with no problem. I am going out of state in June and could really use my winnings of a little over $1500 dollars.

I have never had any trouble cashing out my winings from you i know one thing i better get my $300.00 that is alot of moneythat i need thank you patricia the date was 2 2018 please i do not know what happened to the winings how could it disapear like that i can not understandit i hope you can get to the bottom of this and soon i need this money asap thank you patricia hager please give me my money backand i looked at my e mail to see about it and it is gone there was 3 differant ones because it as $300 so there was one for each

When you sign up, you are told you get $5 free sweepscash to try, and you can earn more or buy more, however I've tried to earn more and it's next to impossible because they offer a few bucks once or so each month for the first 10 or so people that like share and comment on their post, basically 1 in 600k or more odds, just for a few free bucks, and contrary to what they've supposedly claimed in the past and what many believe, there is no way to get free sweepscash or even gold coins to play on a daily or regular basis, you have to pay for it all after you run out of the starter funds. And at first, they may even send you maybe two or more promotion offers via email, you can buy, just to get you back spending on their games, after that, you are likely to not ever get anymore offers once they think they have you cornered to spend all your money on them. Because I've only ever gotten 2 offers and no more every again, so far. And in the past several days, I've lost just over $1000usd. With no cash outs. Their payout is a scam, you might bet $1.00usd and win 0.5cents on most spins, sometimes even .25cents, and when you finally do win something good, it's starts to stop winning and dwindle down every spin. It's basically a hook, line, and sinker game. I've lost so much based on games glitching, and even at one point, I hit the triple wild jackpot 3 times in super hot 7s, and it didn't payout. and when I contacted them with the date, time, and balance of when glitch started, they said their info shows a different date and balance. And that was with the screenshots of one of the times I hit triple wild jackpot and it glitched and dropped down making it not a winner, and video proof I also sent them. I've contacted them via the chumba support email, Facebook message, and Facebook community message. I which in Facebook community or page comments, they claim they will resolve it once I contact them in private, so that other players won't see whats really going on. I've sent them screenshots, multiple video clips of glitches, showing me betting and the reels kept glitching out and disappearing every few seconds, and they just give me the run around, and despite the fact that when sending a video via Facebook message, it is always viewable by the recipient, they still claim they can't view the video. I mean it is an addictive game, and one does expect to loose a bit, but this is far over stretching it by scamming people, real casinos have better odds. and another one of their tactics I've encountered lately is when you've been playing at least an hour and you finally get a good hit on a spin, a notification pops up, suggesting a break, and when you click no break, it resumes the game on a new spin, so you basically lost whatever you might have won. Another tactic I've encountered a few times now, was at one time when I hit bonus round in the big goreela and, when I finally hit free spins at $1.00 bet in king of gods, as well as when I hit a jackpot on another slot game of theirs, a pop up comes up saying server has to reload or something like that. And when it reloads, it says they updated their terms of agreement and you have to agree to continue, and when you do, you start over, like you never hit the free spins or jackpot. And based on other complaints I've read, they just give people the run around, and have lame excuses for everything. I think they should be shut down, and forced to reimburse those who lost and never cashed out anything.

In November of 2017 I had won some sweeps cash $1, 000 that I requested to be cashed out on chumba Casino. After submitting several different documents that were told to me to be supported documents they're still arguing with me that I'm not meeting the requirements of my submitted documents for my cash out i have enclosed screen shots of a letter from a chumba casino support rep and the doc that was said to be a valid way to verify in the attachments below

chuna casino is full of [censor] the representatives never get back to you please tell your money they still owe me $100 should be like a proof I cashed out on the 18th around around 1 AM to 2:00 am on 18 of April hundred dollars how about $21 left after I cashed out at 21 or 23 Dollars left I still have not receive my money is going over 26 hours OK I'm Whoever I spent so much money you i have many emails they barely email never back for the next email I'm getting from my attorney I need to because he is the worst game ever you play you play you play has been so much money on this [censor] just to get screwed in the end I want my money really like As soon as possible