Chumba Casino / VGW Holdings
Reviews and Complaints

After playing on Chumba online casino for at least a month, I had to verify my identity, which is understandable. According to them this process should only take a couple of days. I submitted what they asked for to proceed with verification, and I have been waiting for well over a month! I cannot even access the casino because a pop-up saying that verification is in progress blocks me from it, and I've emailed them several times only to receive the same automated message each time which I will include in a photo. I can't remember for sure but it's possible I may still have money in the account on chumba. This is very frustrating!

I won a major jackpot this summer and I was told there were additional steps required to verify my account. Chumba casino informed me they needed me to deposit funds into the online casino so that there was no suspicion of money laundering. Long story short over the course of a little over 3 months they took $6,340 from me telling me that this would be given back to me along with the winnings. It’s February now and I haven’t received a dime from them. It’s literally been 7 months now and Im now finally in the process of filing a fraud case against them. After I won the jackpot I stopped playing but all they did was continue to keep taking money from me. I can’t believe how long I’ve waited but at this point in time I want everyone to be aware of how careful they should be in dealing with this online casino.

In late December 2020, I spent real money to play, I won $150.15, and then when I pushed redeem to the same account I had paid to play with, I had to go through 2 weeks of waiting for them to verify my account. After 2 weeks my account was finally verified so I went and pressed redeem again for the $150 and it said they had to verify my bank information. Within a couple days the $150 I tried to redeem just disappeared leaving the $0.15 in my winnings. I did some research and some people said it can take up to 10 days after your account is verified for your first redemption. On January 26 2022, after waiting about 15 days from the time my bank information was finally verified and still having not seen the money deposited, I contacted Chumba Casino Support via email. Now they are saying they don't see any redemption requests on my account. I know they can see I won, I know they can see I didn't play it. So where did it go? Now I know that $150 doesn't seem like a lot but to some of us its huge. Total scam artists.

They are trying to say my ID is not real, and they keep telling me to resend a copy of my ID and a picture of me holding my ID, I have done that several time and its still not good enough and they have blocked my account so I can't even get on or play. And I won about 3000 to 3400 I can't really remember now. My ID is real and its me and I am old enough to play. So how do I get my money I won and get my account unblocked, or get my money I put in it one. My name is Tessa Elizabeth Page and I am 36 my contact information is [protected] but my phone is off but I can be reached thru my boyfriend phone his name is Ricky Jackson his number is [protected]. My e-mail is [protected]@gmail.com and my address is 1733 Rabbit St Clinton NC 28328. If y'all can do something about it and help me that would be awesome and I appreciate. Hopefully I will be hearing from y'all.

Always,
Tessa Elizabeth Page

I deposited money many times now can't cash out my winning it only a 100 dollars but still I spend more then that many times this is messed up

Cashed out & some how the game continued to play after I cashed out they say I was still playing after I redeemed my cash but it must have been a technical issue because I didn't start playing again until I realized all my winnings was gone... There's a big mistake here.

I've played chumba a long time and trusted them as an honest company and I was wrong in doing so! They refuse to pay and play with you demanding more identification and bank accounts because yours isn't one they accept! All lies they just don't wanna pay. I've got screen shots and recordings showing my wins and it's simple I just want my money

They don't respond to any emails and that is the only way to get a hold of them. They will not let you cash out, or verify and this has been going on for 2 months for me. I have $1, 000 in my account but can't use it because it has been saying in verification forever and they will not respond to the numerous emails I've sent. I got locked out of my original email that I registered with and asked to change it and nothing. Not one response! They will not do anything about it.

ON 11/15/2021 I was winning hitting jack pot after jack pot. Then a server stopped me in the middle of my winning streak an said I was playing on two plat forms. They logged me out in the middle of my winnings. Tried several times to redeam my winnings they would not let me. so I logged back into my account an started back playin for 50cent. I lost 2000 hands strait. Aint no way that could ever happen. Im lost for words. So on 11/16/2021 the next day I said nobodys luck that bad, the same thing happen. I lost 160 dollars 80 hands straight for 50 cent. I could not beleive it. These people put a virus on my email causing me to lose everything without any chance of winning. I want my $4000 winnings plus my $160 back into my account.

Chumba casino will not verify my bank account so I can collect my winnings, I sent everything they asked for and still nothing, all I get is an automatic message and then nothing happens, then I get a solved on the complaint although nothing has been solved, I can't not collect my winnings so it is starting to feel like a scam. Since they allow me to add money to my account but not collect.

I have a withdrawal of $5000 winning and I been successfully verified. After I withdraw they told me that my account is being deactivated. I been contacting them and no reply untill I got an answer saying about their rules. Bs. After 4 months latee I have an email saying that their having an issue paying my account.. Of course you deactivated it. And I reply to their email and I havent heard from then at all. Their trying to cover their [censored]!

Winning on slot machine betting max bet winning the bonuses and freespins and they denied my winnings and offered $1000 instead of $213, 507.97. They said there was a game malfunction. I didn't see any malfunction the reels weren't stuck they all spun. If that's the case then out of all the money that I've spent buying sweepstake coins how do I know that it didn't malfunction on me for that? I can honestly say I've spent hundreds of dollars with them and then I get cheated robed of my winnings.

I've experienced some of the same thing a lot of you have. Will not verify account, have sent email no response. Account show verified and received additional email stating it was a shared account. I sent in photo copy ID that was requested. Also, be aware of Raymond, Jenny and others that are apart of Chumba Casino that are trolling these complaints in an effort to keep you returning to the gaming site to continue to steal & scam you of your money. Please if you reading this search the internet before you give these THUGS another dime. I've read on several complaint site of all sort BAD REVIEWS. They even tried to may like I kept emailing them & days had past since I last email them. That threw a red flag 🚩 for me & I decided to go read the reviews, & I wasn't surprised. As I stated on another site I can honestly say I'm only out of $20 bucks & time with this SCAM.

Lisa L Hymen [protected]@gmail.com
On or around 11/4/21, I had sent in to have info verfied, ID, selfie taken, proof address, bank info. Was wanting to cash out. Have received emails stating theyd get back with me stating to busy..to give an add. 12 hrs its been 4 days. Ive paid into the account. And submitted all required documents to cashout my winnings.

has anyone ever been successful in getting a chargeback through their bank? chumba lied and manipulated me out of 4 thousand, I was never even allowed to cashout my winnings. I kept submitting all of my documentation over and over and I would receive the same auto formulated email. They were never going to verify me even tho they acted like they would. It's all one big [censored]ing lie. I'm filing a dispute/chargeback. will I have any luck?

I played this online casino a few times never won but i didn't have too much of an interest in it so I requested my $50.00 actually was $57.00 and they deactivated my account never got my money and people shouldn't play this online game as there a bunch of thieves ... I didn't like the game and I want my money back asap

I have had nothing but positive experiences cashing out with chamba. They give you detailed information as the process as you go along and they give themselves quite a bit of room and you still get paid way well in advance of what they say. I love them. I love this casino they're awesome. Way to go chumba! I win quite a bit too. I have submitted photos to prove they are awesome..

They took my winnings and then said my account is closed, then sent several emails saying that I breached or help other accounts and they had to shut me down... I only play when I have money not helping other accounts, I don't even know how to do that anyways, Im a legit person thought I was playing a legit game because I used my legit checking account... So why would I try to cheat... That doesn't make sense

I tried to cash out but it says my bank has to be verified. It is a PayPal bank account and I have had it for over 10 years. I sent in all my documentation and it has not requested anything from me yet it has been over two weeks and when I email them they just send back the same generic email every time. I have emailed them several times but all I get back is the same email, now they are not even replying to me.

Lorri Ginn
[protected]@yahoo.com

For the past 2 years, I have been an online player of Chumba .
I have been working with Vince Mathews and Kyle Curtis. I have been in touch with one of these guys at least once a week give or take since becoming a member. On September 9, 2021 I won a huge jackpot after spending 300, 000. I made a redemption request that was recieved and 27 seconds later my account was deactivated.