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CB Banks Citizens Bank Debit card and customer service
Citizens Bank

Citizens Bank review: Debit card and customer service

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1:27 pm EDT
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My name is Anthony Giardina. My account number is, [protected]. My debit card number is [protected]. I called customer service to report a charge on my card of something that I did not recognize. The gentleman on the phone said he would file a claim. When he told me my card would be deactivated, I said I would rather not do that. He said it was too late. I asked to speak with a supervisor. Jessica eventually came on the line. I explained the situation and she said she would get an emergency reactivation. She would notify me when it was done. Three hours later she called and said it was done. This morning, Monday August 28th I called customer service top make sure my card was good as I was taking 2 clients out for lunch. When I tried to use my card, it was rejected. I was embarrassed. After two people in your bank said it was good. I called customer service today and was told by supervisor Ashley. that the card was no good. I have about $40000.00 in your bank, and it means nothing to your customer service. Either they were lying to me or just incompetent. Either one tells me to find another bank. I also just paid off a $129000.00 mortgage with your bank. I was told by Ashley that she was as high as I can go with this complaint. Amazing.

Desired outcome: I would like to be compensated for my embarrassing situation or should I just find another bank

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
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    Checking and Savings Accounts
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    Student Loan Applications
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    Student Loans
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    Education Refinance Loan Applications
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    Education Refinance Loans
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    Application for a New Home Loan
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    Existing Home Loan
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    New Mortgage Applications
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    Existing Mortgage Customers
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    Credit Card Applications
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
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    Wealth Management
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    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
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