Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Citizens Bank Loan service and automated payment system
Citizens Bank

Citizens Bank review: Loan service and automated payment system

L
Author of the review
10:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I changed my credit card. For the second time in my loan, I am getting emails that my payment could not be processed. As well as calls and texts.

My emails from vivint do not show my loan number, so I can not make an account or log in online to take care of it.

When I answer the phone, use the prompts and say that I want to pay now, it says now going to automated payment system. It then starts over on the whole new set of prompts and menus and eventually lands on the part where you have to enter your 16 digit account number.

Since I do not have that, I then have to sit on hold for god knows how long, trying to pay measily 72 bucks.

For the love of god. Who designed this? This could be resolved by your including the account number in the app, or in the emails your send, or even in tying your automated payment system to the account, when you call the person, the system knows my account. Knows what I owe, why can't it just transfer me to where I can enter my card number and all that info and move on with my day?

Did someone's child design this, Christ. Such easy fixes for you to get your money easier, yet you won't do them.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citizens Bank reviews & complaints

Citizens Bank - auto loan payoff 21
Citizens Bank - Citizens Changes Monthly Loan Amount 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - overdraft fees 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - refusal to close my bank accounts 18
Citizens Bank - citizens bank fees 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - balance transfer fees 1
Citizens Bank - services
Citizens Bank - Sommerville location
Citizens Bank - Customer service - there is none 1
Citizens Bank - Pay my bill
View all Citizens Bank reviews and complaints

  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number
    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number
    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number
    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Student Loans
    +1 (888) 411-0266
    +1 (888) 411-0266
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number
    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number
    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number
    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number
    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number
    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number
    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number
    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number
    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number
    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number
    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number
    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number
    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

Most discussed Citizens Bank complaints

Loss mitigation
1
(opinions to this review)
 Mortgage
1
(opinions to this review)
 Incredible, unethical behavior by a citizens bank credit card fraud employee.
1
(opinions to this review)
 refusal to close my bank accounts
1
(opinions to this review)
Citizens Bank Alternatives
Woodforest National Bank 256 reviews United Overseas Bank / UOB Bank 107 reviews NedGroup Investments 1 review Ablaze Info Solutions 1 review Cardtronics, Inc. 8 reviews