Clarks
Reviews and Complaints

I am sorry that I feel compelled to lodge a complaint because I rarely ever do, but a pair of clogs which I purchased in early 2019 suddenly fell apart when I wore them this week. The sole literally disintegrated, and I was picking up pieces of the sole throughout my office. (For the record, the shoebox was marked as product #74916, "Laurel Ex", brown.) The deterioration was so severe and sudden that I was forced to discard the shoes that day and ended up having to wear my gym shoes that I keep at my office. I am very careful about the shoes I wear as I have lingering pain from a past injury. These clogs are so comfortable and supportive for me that I am beyond disappointed. I have been purchasing Clark's shoes for many years (several of which have been clogs) and have not experienced this problem before. It saddens me to know that the quality of the shoes have diminished to a point where I will likely not be purchasing them again.

I would like to complain about 3 pair of Clarks shoes that the soles disengrated after I had put them on looking just fine, and wore them out in public. Imagine my horror when my shoes started falling apart and having to wear them because I had no other choice.
I even had a pair that the metal stay inside the shoe came out. I was embarrased and mortified!
I am NOT hard on my shoes. These shoes were leather, and still had bottoms and tops that looked like new.
I paid good money for these shoes thinking that they would last a long time coming from your company, but now I'm so dissatisfied that I probably will never buy another pair. It's sad that your company took the cheap way around, so you could fill your pockets with hard earned money from the average wage earner.
It would be nice to be given a refund for the shoes I've lost, but that is yet to be seen.
I hope your company is an honest one, and will do the right thing.

Thank you,
Susan Hensley
304 SW 8th Street
Oak Grove, MO 64075

The soles on my Clarks boots became soft and spongy and separated from the leather uppers. The boots were expensive and very lightly used. There was little or no wear in the leather. I called and described the issue to Clarks customer service and was told that Clarks would only provide a 20% discount if I purchased a new pair from them.
My wife had the same issue with the soles on her Blundstone boots. Blundstone asked for pictures and then sent a brand new pair free of charge.
Sorry Clarks you let me down and I will not purchase your products again.

I didn't want to have to do this because I love my Clark's so much! But I was out last night with friends and my third pair of Clarks fell apart, always the same place, this song cracks and just starts falling apart. This is so disheartening because I do love them so much and they are so comfortable. I really feel but now I'm gonna have to go on a hunt for a new favorite shoe. Sorry but the sole should be as good as the rest of the shoe.

I put the shoes on and if it real nice and comfortable and I was wearing them and the w
Sole and upper or just separated from the soul and I was like why does it shoe feel so loose and I looked at it and it was just like if the sewing wasn't even sewn was just Rubber that I don't know what was wrong with it but both of them fell apart.
For as much as I pay for these shoes it's appalling

I have a enormous issue with Clark's as of late. The linden version and compatible version are cracking, disenigrating and dissolving within hours of wearing them. I've had to throw two pairs away on vacation and end up in pool flip flops due to having my backups destroyed. I always felt that Clark was top of the line and searched for them for years for replacement. But what I experienced on vacation has taken me to report and review the direction I feel Clark's is exhibiting for their faithful customers. Please advise what me and many are experiencing and how you intend to proceed with replacement or reimbursement

I had purchased shoes from clarks kuwait as i was traveling to uk for my 15 day stay. But unfortunately i got a blister and day by day its getting worse. Im here in uk and i have just 14 days to claim refund due to traveling i wont be able to do that. The wound is terrible unexpected by an international company like clarks. Im not able to wear any shoes at present due to which i had to buy new pair of fitflops because thats what i can wear at the moment. Im fowarding you my pics kindly provide me an appropriate solution.

I just threw away my second pair of disintegrated Clarks. Today I wore a pair of sandals to church and looked down to see huge cracks in the soles of my sandals! I could not even go for communion for fear that I would be leaving pieces of my shoes behind me as I walked toward the altar. When the service was done, I went to the fellowship hall and left behind pieces of my sole as I walked. So embarrassing. This was the second pair of Clarks that disintegrated on me. The other pair was a pair of really comfy clogs. I will NEVER purchase another pair of Clarks!

I purchased a pretty pair of Clark's sandals a couple or maybe three years ago and forgot about them so they sat in my closet un-worn during that time. I wore them to go to town to a time restricted appointment and feeling something was not right, looked down at the sandals and discovered they were actually disintegrating and barely holding together. I then had to find somewhere nearby to buy flipflops or something so I could be at my event on time. Found them at a Walgreens store. Awful experience!

First off I loved Clark's shoes. They are a style of shoe which fit my foot comfortably.I loved Clarks ...that is until my last pair of shoes literally fell apart.No, they actually look like they exploded. I heard something pop, then was walking around the house seeing all of these little black pieces of rubber. I was confused where they came from… Joke is on me, they were from my exploding Clark shoes. I was leaving a debris field over my house. Sad part about it, the tops of the shoes are just fine… The bottoms are four pieces each. Funny thing, both shoes exploded at the same time. Perfect example of planned obsolescence. I'm not buying Clark's again. Don't waste your money. Going with Dexter. Here's hoping they still have a good shoe.

I own a pair of Clark sandals. I have had them approximately 3 years, but only wore them maybe 12 times. Today I had them on, only to realize while I was walking that the soles on both were disintegrating. This is the second pair of Clark sandals that have done this. They obviously have a defect in workmanship. For the price they charge, they should be legal consequencesfor ripping off the public!

I made an order at www.clarksoutlet.co.uk, I saw their ads at Facebook and I clicked a linked website. Website looked the same as genuine one. And I ordered 1 shoes and 1boots.
They sent me the order and dispatch conformation emails although it wasn't looked authentic from proper shop, their mail address is cs2@customerservicehome.com
Then a few days later I received a parcel from China, tracking number was the same as they provided. The item they sant me was completely different from my order, it's a fake Gucci sun hat.
I sent an email to them that I received the wrong item but they hadn't replied at all.
I call Clarksoutlet customer service. They checked my order but they hadn't received my order. They advised me to contact my bank and I did it and reported this matter.
Also I noticed some unrecognised transactions on my bank record. Sadly I robbed total of £100.
I think many people had the same experience with linked websites at Facebook. I will never order from a linked site again.

I was wearing a beautiful pair of Clarks Mules, leather is very nice. They pretend to sew them to the bottom of the shoe but it is glued. They broke into 2 pieces as I was walking thru a luncheon with my friends. It was so embarrassing that I had to go barefoot. I called and Clarks informed me that they are intended to last 3 to 5 years then the rubber breaks down. I should know this according to the man on the phone. I will never buy Clarks shoes again and actually have other pairs that I am not going to wear anymore either. They are complete trash. I mentioned to the guy (manager) that all my Merrells and Nikes look fantastic sitting right next to my clarks, he could have cared less and told me Clarks aren't for everyone, they are only for certain people. I guess they are for people that like to go barefoot sooner or later when they dissinegrate on their feet. There is no apologies or empathy for this problem. He said they monitor sites and take them off all the time so people don't see this. REALLY a disgrace.

5/9/19 What is going on with Clark shoes? I put on a pair of sandals that I haven't worn since last summer and was horrified to see that they had literally fallen apart . All over the office was big/littles pieces of black rubber. My Clarks shoes were the topic of the day. It's really sad because not only me but around 20 other people are not ever going to buy Clarks again. I guess this is what happens when you start using China to make you shoes. Shame on Clarks their shoes are expensive and they should be recalled!

About 10 days ago I bought a black pair of shoes at Clark retail stand at Exchange Squre tower in Phnom Penh, Cambodia. No conditions was announced to me. All my shoes are Clarks. I never encountered any problem at all. Unfortunately, on that day, after buying these black pair of shoes, I wore it and walked from the retail stand to my car which was parked about 100 meters away. I drove and went home. Arrived home, I notice that the back side of my left foot was bleeding. Then I realized that, in fact, it was because of the Clarks black shoes I bought got a default of fabrication. There's a small hard stuff inside the left shoes at the back side. It was that defected small spot which made me bleed and hurted me. The next morning I couldn't wear any shoes because It was still bleeding and it hurted me. Thus, I wore thon. And I brought the defected shoes back to retail stand at Exchange Square. I tried to explain them. But, unfortunately, they don't want to understand. It's un acceptable! I never encountered a saler who didn't want to help and assist costumers in resolving problem like this! It's unique in the world. I then let the defected shoes to them with my name card as secretary of state. A while after, they called me saying that they let me chose another pair of shoes in stead. But I was so chocked and traumatized by the way they behaved and also because there's no shoes with my size that I like, I beg them to give me back the money. They don't accept and ask me to come to take the defected shoes back. I didn't go to take the shoes not only because I am very busy with my responsibilities but, more importantly, because I cannot accept the way they behave and treat a regular costumer like me. May I remind you that all my shoes are Clarks. And I never encountered a problem like this. This time the problem comes from a default or a defection in the facrication of the product. It's not the costumer's fault.in short, what happened to me is simply not acceptable! And I need your kind assistance from the Clarks Head Quarter to help to resolve this issue promptly. Thank you!

I have a pair of sandals that are like new but when I wore them yesterday, they literally fell apart! I am so upset! I love the sandals and have always loved Clark shoes. I was totally devestated and shocked that this happened. I was at church when it happened and people noticed the pieces everywhere and I had to tell them that my shoes were falling apart! Can I please get a replacement? I can send a picture if necessary. My email address is [protected]@gmail.com if more information is required.
Thanks,
Sharon Jones

This is my third situation that I've had with Clark shoes falling apart. This time I'm stopping to see what is going on and possibly is there a resolution for this situation. They were my favorite brand work of shoes! Now I'm wondering is the investment was worth it? I was in the process running errands yesterday and halfway through my outing I noticed that I only had an half of a shoe heel. Not good. Another pair that I had just broke apart where the shoe and the soul were connected. It was so bad that they could not be repaired.

I purchased these shoes approx. 7 yrs. ago. I have only worn them for special occasions about 6x. I was at my nieces wedding 2/22/2019, had the shoes on and the left inside heel completely broke off in crumbles, luckily I had my cane to catch myself, due to the fact I have a terrible back condition. I of course have the shoes and I have always been a big Clarks fan. I do not know where I purchased, but do believe I deserve a refund, I know these where in the sixty plus price range! If you would like the shoes please send a postage paid label! Kind Regards, Gayle Gorskey [protected]@outlook.com

I wore a pair of my clark clogs today. Not new, not sure of the age, but not worn much. While I was out, to my surprise the top of this shoe separated from the sole. The stitching was broken. I have many pairs of clark's. I prefer to wear clark shoes weather shoes or sneakers. They are so comfortable. I was shocked when I looked down and saw a strip of leather hanging off the side.