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I have purchased a cleary building for my farm about 1.5 years ago. It was a 42x56x12 machine storage building. My experince with cleary buildings is one to remember. During the building process the crew threw there trash everywhere. They put a hole in my west wall with there skidloader, did not put in all the screws, and left alot of hardware loose. (It was very clear the crew needed a baby sitter since no one was at my farm). With these problems they wanted there final payment. I contacted my salesman to get these issues taken care of. He did get them taken care of. 2 weeks later the sliding doors came off of the track when I was closing it, having some hardware hit me in my head. After all this cleary sent me a questionare. There main concern was "is the shamrock neat and cleary visable", my answer was I would not worry about putting my name on a piece of junk like this. Everything was in the end taken care of under warrenty. They came back with a more experinced crew to fix the many problems. Since then the sliding doors work great, and the building has withstood 100mph winds. With what happened to me I would not buy another cleary building.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well here it is below zero in Wisconsin again. Every time I shut the garage door I have to get out of the car and pull it down because the building has heaved so much that the doors are out of plumb. The entrance door has a gap in the top where the building has twisted and it does not shut correctly. I have two interior doors that are also out of plumb again for the winter. Amazing when they look in the summer they cannot find a problem. I bought my building from Cleary of Rice Lake, WI. It is so bad I took their name off the building-I clearly am not advertising their junk. I was ripped off, no question. I have had the building for several years and I have the same complaint every winter. WHATEVER YOU DO-DO NOT BUY A CLEARY!
clearly cleary
My office is proud to have an excellent reputation of offering Cleary buildings in NW Iowa and SE South Dakota. In fact, several established contractors have helped sell our products because of the value, quality and service they recognize and attribute to my office and our team. I feel blessed to have a committed foreman who never sacrifices quality and demands perfection with each project. His personal conviction to his craft is rare and serves to promote those who follow him. Without a great build crew, I would not elect to sell Cleary buildings. The Cleary product is exceptional in design and materials and deserves the highest level of construction as well as customer service. Simply put, people make it - or break it for us.
With respect to negative experiences mentioned in this thread, I personally strive to over-communicate all details to protect my clients as well as myself and Cleary's good name. After all, the terms of the contract are binding and must always be fully understood, yet I continually express the importance of reading every contract to many customers who are too willing to sign without consideration to the documents. Frequently I address each part of a contract and ask, "Do you understand what this means?" This attention to detail allows for a deeper dialogue with my clients and serves to avoid unforeseen issues and misconceptions.
With each sale there is the possibility that some miscommunication might arise between the salesperson and the customer which could lead to unexpected compromises. One can relate this to almost any situation, company or product, but when making such a large purchase the probability that even a small problem will become highly contentious is likely. I work hard to avoid these occurrences, but there is no guarantee that every customer will be completely satisfied - no matter what. We've all known these types, but they still deserve the same level of customer service as everyone else.
Not every customer is ethical, nor is every salesperson or foreman. Cleary Building Corporation expects the highest levels of conduct and performance from every individual in our organization and when issues arise, I confirm to you, they are dealt with accordingly. Whether it means disciplinary action for the employee or going above and beyond for the benefit of a dissatisfied client, Cleary means to reconcile all situations to complete satisfaction.
I just wanted to chime in and make my statement in defense of a strong company that diligently strives to meet every opportunity with integrity and commitment. Whenever a representative has failed, Cleary Building Corp. is willing to meet those issues head on and make things right. Communicating this attitude from the top to ground level is challenging and not all offices may share the same level of urgency and/or concern, but they should! Never hesitate to make a complaint to the corporate office in Verona and your issues will be addressed immediately. I feel bad for every customer who has had a bad experience with our people or products. Please know that is the exception and not the rule.
In closing, I simply ask that all prospective consumers in the marketplace please not allow "blanket comments" to dissuade your decision to investigate the advantages of purchasing from Cleary Building Corp. Cleary Building Corp. has a lot to be proud of and continues to make satisfied customers every day. I can personally attest to hundreds of current owners just in my area who have gladly referred others to buy a Cleary building with confidence; confidence in our company, our products, in our crews, and in our sales people. In a highly competitive industry, Cleary Building Corp. remains head and shoulders above the competition in many diverse ways. I aim to keep it that way and our team tries hard to do so every day.
October 7, 2014. It has been 6 months waiting for my building that was promised in 6 weeks. It has been a train wreck with Cleary Building Corporation in Verona Wisconsin. I have heard just about every excuse you could imagine. Delay after delay. They promise you everything and deliver nothing. They sure are good at taking your money though. I would advise anyone to look at many of the other companies before ever considering Cleary. They are very unprofessional, terrible with communication and don't deliver what they promise. Buyer beware. Read all reviews of them before signing. There are lots of negative reviews from customers and former employees. You have been warned.
I too had a horrible experience with Cleary. This was the 4th pole building that I had built on my farm. 3 from other building companies and the 1st and last Cleary. A 40X54, the smallest on the farm. There were so many things wrong with it, I ended up sending over 40 pictures to the company president, Yes I did! 2 days later a company rep came out and brow-beat me, wouldn't admit there was anything wrong! Well, I held out...they sent another crew in to tear off sidewall tin, replace the roof, straighten the trusses, and take care of everything on my list. You shouldn't need to go through this with a builder. It is true, a building is only as good as its crew!
I bought a Cleary building 100 X 50 and there were several problems. The garage doors were trimmed with metal that was to narrow. The metal on the end flaps in the wind. Doors were not fire rated as promised. The whole roof has rippled and you can put your finger in the gaps between the overlapping metal. I have called the "CORPORATE OFFICE" 5 times and nobody every showed up as promised. I have called and visited the local office and the receptionist is sympathetic but embarrassed by the response of the company..60 thousand dollars later and an additional build out 100k+ and no response. HOW CAN I PROTCT MY INVESTMENT?
I have a cleary building and a Morton building. And to be honest I worked at cleary corporate for a year. It is true it's about volume and speed. But that's true with any construction companies. Cleary is huge mow with that growth comes issues with staffing. That can and will have a effect on quality. My suggestion is to get your site prepped early and correctly meaning take in consideration for water run off. Be around for the construction no matter who you choose. I will tell you cleary has the best steel fabril corp in tge industry and cleary builds all the trusses themselves. If you wait last second to prep your site you will have issues. If your not there to correct things as they are being erected you will be upset. That goes to say no matter who you go with. My best advice is buy a package from your local lumber yard upgrade your thickness of steel and load strength have the Amish erect it or local people you can trust.
I just love all this negativity towards my competition! I used to be a Branch Manager for Cleary Buildings. Everything I have read in these blogs is absolutely true. As for Morton, everything ive read in these blogs sounds correct but im not positive about them. I quit working for Cleary after I never received any of my bonuses. I hated the way they would make everything the customers fault and literally make the salesman pay for it. The only bright side to working there is that now I know what not to do. I now go out of my way to make the whole experience for the customer to be a pleasant one.
CALL [protected]
ASK FOR JEFF
PPF Buildings
ND, USA
Whereas Cleary Building Corp. certainly values every employee and former employees’ opinion, the message posted below by Jeff in ND is an opinion we believe is not justified in any way. Cleary takes extreme pride not only in every building it constructs, but also in making each building experience a memorable and pleasurable process for all its customers. To that end, we can absolutely tell you that Cleary has numerous very satisfied customers. To hear some of their stories, please go to www.myclearybuilding.com and check out the Cleary testimonials.
Thank You and Best Regards,
Cleary Building Corp.
I won't comment of the quality of the material or construction since I have no first hand experience. I have tried contacting the local Cleary office in Lake Geneva, WI 3 or 4 times over the last couple of years and never get a response back. I think they must have personal problems there because every year they run ads for a salesperson/branch mgr. It is easier to go to another pole barn builder without all these problems. Where there is smoke there may be fire, right?
In response to the message recently posted by “Whado u Think” – Cleary Building Corp. would like to thank you very much for bringing this matter to our attention, because at Cleary Building Corp., we make every effort to attain 100% customer satisfaction, 100% of the time. It is our goal to ALWAYS be diligent in responding to every request form a Client or prospective Client. Regarding the employment advertising, we are happy to say that we are a growing company, which is why we are always on the lookout for talented and ambitious employees. I would love to speak with you about your building needs, so please feel free to contact me directly at the Lake Geneva office at [protected]. You can also reach us at our corporate office at [protected].
All the Best,
Bradley Zenner, Branch Operations Manager, Lake Geneva, WI
I couldn't agree with you more, Cleary is the worst. It took them over 4 months to complete my barn, The wrong materials were ordered.The wood was cheap, with large holes in it. My hardware was not attached properly. I have a hard closing my barn doors!. There was trash everywhere. Now there is mold growing on my wood(I live in Colorado). The mold happens when construction stays out in the weather, which was the case. I called Lynn in Franktown but no return calls. Avoid at All Costs.
we purchased a cleary building that was going to be built in may of 2015 we had some rain to delay process but during dry times CLEARY BUILDINGS would not come and finish our building took 6 weeks to get materials delivered then they demanded three payments after material was delivered mid june 2015 materials laid in my hay field for another 4 weeks that is not the way the contract stated payments were demanded at that time not in contract just another big lie after payment was made we got put on hold for another 5 weeks we were consistently lied to we were promised a completion date which was not met the crew of three came out in july of 2015 no barn as of this time when crew did come put the two by six post on foundation another week goes by one end framed in three sheets on roof gone again we had to call constantly to get a crew to finish the barn finally finished in july 2015 we thought call the company withy many issues rain leaks around doors screws nt in all the way no seal plate when the 2x6 up rights were put up the contractor did not size them for a sixteen foot wall which made the wall over 17 FOOT TALL instead of correcting the problem they blamed the problem on the concrete contractor who poured the foundation which is one of the best foundations I have had built to fix the problem we had to fight with CLEARY BUILDINGS AGAIN finally CLEARY BUILDING put trim on bottom of barn which was not sealed here it is folks SEPTEMBER 2015 walls leak sides not screwed down properly man door has gap around it garage doors not sealed properly when the rain hits all doors leak all my hay got wet first time in over 20 YEARS I have to purchase over 200 BALES OF HAY because of all the lies the deceit and the insults from the fine folks at CLEARY CORP. I have 3 farms with lots of barns never in my life have I suffered so much pain and depression over one building that should have been erected in approximately 1 WEEK CLEARY CORPERATION is not cost effective nor worth the money nor the time MR CLEARY please take our call it is evident that you have lost control of your company come out on the jobs and take a look for your self and see what these regional managers are doing to your COMPANY I am sure you will be displeased with them take hold of your company before it is to late and quit hiring drunks and drug attics to build your buildings that remember QUALITY PRIDE OF WORKMANSHIP AND MOST OF ALL DONT TREAT YOUR CUSTOMERS LIKE DIRT I never seen so much run around in all my life thumbs down to CLEARY CORPERATION at this time I would not recommend CLEARY BUILDING to no one at this time well enough said CLEARY BUILDING you know who I am so have MR. CLEARY CALL US so we can get these issues resolved farmer from belleview Missouri have a nice day
Dear Sir or Madam,
The person who posted the commentary on 9/18/15 (belleview farmer) is a client of Cleary Building Corp. from Belleview, Missouri. We are well aware of who this client is. I will go on record on behalf of Cleary Building Corp. that this posting is littered with twisted facts and inaccuracies.
Per the terms of the contract, as well as all relevant contractual documents, the building is built to the specifications contained in those documents and is built to industry standards. In regards to the commentary on the timeframe of the build, there was a discrepancy with the concrete wall height vs the information that was provided to Cleary Building Corp. and a change to the height of the building needed to be made. The client signed a document at that time accepting that change and responsibility.
I will agree that the change in the building dimension as well as a rainy period this summer did slightly impair the production schedule of the building. However, the contract called for a “Tentative Date to Start Construction” of June 2015. The building was started on July 10th, 2015 and substantially completed on July 29th, 2015. Furthermore the claim that the materials were “delivered in mid-June 2015 and laid on site for another 4 weeks” is wholly inaccurate. The building materials were shipped to the site on July 8th, 2015 and the building was started on July 10th, 2015.
The additional underlying facts are that during the construction of the building, there was rain in the area and the client is claiming damage to some hay as a result of it being rained on. The client anticipated reimbursement for this and was denied and has since not made the final payment for the building per the contract terms. As a result, we were left with no choice but to file a Letter of Intent to File a Lien on the client’s property which then triggered the client’s posting what you see here.
It is our position that we have performed per the terms of the contract, and that is supported by the contract and dates provided above. I take great exception to the statements noted that we don’t service clients properly. Our mission statement is clear that we are to provide the correct solution and service every time we interact with clients or prospective clients. We are not perfect and if we do make a mistake, we do the right thing to correct the mistake. This is a situation where we have done our job and have been met with an unreasonable client that has refused to pay for the building. Our attempts to reason with this Client have failed and we have been forced to begin the legal process of collection.
Tim Johnson
Assistant Vice-President of Operations
Senior General Manager- Eastern Division
Cleary Building Corp.
This company is very shady. They lie and hire unprofessional people with criminal histories. Their turnover is extremely high and they can't hire qualified workers. Aaron Beyer, the brand manager at the Butler, PA location is a known drunk in the area. Has been many failed businesses and been sued multiple times. He is a the bar while in the Cleary truck. He is a dishonest person and Cleary should do better background checks.
The above message posted 6/27/16 by “BruceManButler “ (submitted anonymously) is a personal, yet completely unsubstantiated attack against one of Cleary Building Corp.’s employees and therefore these comments do not hold any merit with the Cleary organization. We have addressed these comments with the individual involved and have further concluded that the statements made are thoroughly inaccurate. Cleary adheres to a clearly defined and thorough hiring and pre-employment screening process. Furthermore, our employee conduct policies are in writing and distributed to everyone for review as they are accepting employment at Cleary Building Corp. For instance, every Cleary employee must take and pass a drug test before being hired, and all Cleary employees are subject to drug testing at any time while employed with the company. Along with a full background and driving record check. I will agree that at times we do have turnover which can be attributed to having standards, and successful policies and procedures that have proven viable when people choose to execute per those policies and standards. I would invite the person who posted the commentary to call me at our corporate office at [protected] anytime to discuss the credibility of the comments that were lodged.
Thank you,
Tim Johnson - Vice-President of Operations, Cleary Building Corp.
I have seen the 42x56 building in question. All of what is posted it true, and yes problems where taken care of. The main problem now is that the sliding doors were spray painted by the construction crew, and yes it was documented by the cleary salesman. After 8 years the spray paint look really stands out (not in a good way).
asked to have a door repaired in January of 2016, and a roof leak fixed, the door repair was a non warranty issue the roof leak was a warranty issue, after 8 months of excuses why the door wasn't fixed they finally fixed the door August of 2016, at that point they told me I had no warranty and they wouldn't fix the roof at all, to make matters worse, the day after the door was finally repaired, I was called several times in a threatening manner cursing and proposing litigation and cursing, trying to collect the 300 dollars I owed them, the repair was done less than 48 hrs !, I called the "corporate " office on Friday and again was cursed at, again saying they would not honor their warranty,
IF you want poor quality, no warranty, and even worse customer service Cleary bulding corp is for you
The client who posted on Aug. 5, 2016, does not have a valid warranty on his building, because in 2009 when the building was built he did not make his final payment per the contract terms and thereby voided the warranty on the building.
Thank you,
Tim Johnson, Vice-President of Operations, Cleary Building Corp.
I just had Cleary building built on my place in northern wi. I have nothing but good things to say about doing business with Cleary. They return phone calls very polite and professional. Material were delivered exactly when said and the crew was there waiting. The building was put up flawless as promised Cleary has been the easiest company I have ever done business with. We plan on putting more buildings up in the future and they will all have the C on them.
we contracted to get a cleary garage on Sept. 27 2016, we finally have one one 2/27/17. We had nothing but problems dealing with the Cameron, Wi office. There is absolutely NO communication there. We were told lie after lie and put off for month, of course this is after they have our down payment. We were told several start dates which of course never happened. There was always another excuse. Finally the end of Jan. the supplies were delivered and they took more of our money. About a month later they came out and started. There were problems so the workers left, notified the office and that was it(we were out of town.) We came home and 3 days later called them and oh they said they should have called but didn't. If we had not called whose knows how long we would have waited. Week later Jeff comes out, we move the placement and he says they will be back in a few days. I will say the crew that built our garage ( Blue Skie Construction) are the best workers around. I would recommend them to anyone. They worked in rain and snow and cold and got the garage done in no time. They are excellent. We would NEVER recommend Cleary to anyone. We have heard other stories similar to ours. We love our garage, thanks to the good work of Blue Skie. The people at Cleary are another story. They take your money and give you the run around. We never dreamed it would take over 5 mos. to get a garage built. We are glad to be done with them.
My name is Brian Ransom and I am the General Manager of Operations for Cleary Building Corp. Our clients are listed at the top of our organization chart and we strive to provide the best solutions and the best service on every project. We have built our business over the last 40 years and have sold over 100, 000 buildings because of our reputation and through client referrals. In the rare occurrence when we do have a dissatisfied client, we take immediate and significant action and place a very high sense of urgency to rectify the situation to satisfy the client. I spoke with Mr. Suter on March 2nd, 2017 regarding this project and we discussed the issues that he encountered. Based on that conversation, it appears that any issues tie solely to a communication problem between our sales representative and the client, which we are addressing further internally. Additional facts concerning the project timeline would indicate that Cleary Building Corp upheld the contract and the commitments made at the time of sale. The contract was signed on September 27th, 2016 with a tentative start date of February 2017. There was a contingency on that contract pending local permit approval which was not removed until November 2016. The building was started on time and completed on time per the terms of the contract. Cleary built a quality building, which the client confirms, and he made the full final payment the following day after completion. If you would like further information regarding our company and our history of customer satisfaction, I encourage you to visit our website at www.clearybuilding.com. Thank you.
20 year old building is a mess
This structure is a mess. Will have to tear down prior to completion of depreciation schedule.Go for a Morton... at least it will last long enough to fully depreciate.
Mr. Meredith,
Cleary has been in business 39 years, we have many thousands of buildings over 20 years old that are going strong and will continue to be safe, reliable, attractive buildings. Please email us at sales@clearybuilding.com with the specifics of your concerns and we will be glad to review them.
Best Regards,
Todd Montgomery, Cleary Building Corp. Senior Vice President of Sales
Cleary Building Corp. does not have any record of a contract in a Bret Merideth's name; therefore, unless we are contacted by him with information to validate, we do not believe his allegations are related to our product.
Thank you,
Todd Montgomery, Cleary Building Corp. Senior Vice President of Sales
Worst sales person I have ever worked with on anything including car salesmen! After a Change Order was sent to me via email I was told if I didn't sign the change order and send it back the crew would be pulled off my job then causing more money from me. Change Order was due to high ground water and requiring the crew to sit for 5 hours, total of $600, could have been much more I was told but "I did my best to keep it as low as possible" she said, what a joke this entire process has been, except the crew, they were actually amazing and did a great job.
So I called to asked the sales woman Nanette Shepherd, (beware) and questioned the change order and her lack of communication during the entire process and she proceeded to yell and scream, swear at me. I didn't once raise my voice or swear at her but she just kept in and at the end of the conversation, said " just let me do my G#$ D$%* job" and hung up. It would be great if she had done her job.
2 months later I still haven't had the bullet items from my final walk through (with a different salesman) repaired and finished, surprise. It's funny you can't go to their website and leave feedback, I wonder why?! Wish I would have done more homework before going with these jokers. Good Luck if you buy one!
We have reviewed this complaint in detail, and have been in contact with our valued client. We are not perfect, nor do we claim to be, and there are always two sides to every story. The sales person in question has been a valuable member of our team for many years, and never been accused of actions like this. There was indeed a change order necessary on this project due to unforeseen circumstances with what was underground presented to our client, followed by numerous attempts to execute said change order. We do not have an area to leave feedback on our website because we want our clients to feel comfortable contacting their local branch or our corporate office with any and all issues they may have. We feel this open door policy has allowed us to maintain better relationships with our 105, 000 clients, and certainly part of the reason we maintain a 99% customer satisfaction rating. We value Mr. Berschauer, as well as every client, and stand ready to assist with any issues he may have in the future.
Ron Kempkers
Senior General Manager of Operations, Western Division
There was one attempt to get me to sign the change order. I did not have easy access to a printer in the hour I was expected to get signed change order back to Nanette. Yes 2 sides to every story. I'm sure you believe everything she is saying, but either way it doesn't justify treating me and talking to me the way she did. There is much more to this story, but it would be a waste of my time. Keep selling your buildings, hope you all sleep well at night.
I worked for Cleary building the truss' and I'll you that some of the stuff I was forced to put out to customers was disgusting! Major holes in boards would be covered up with plating, sending out boards with major cracks in them. I had to quit because morally I will not participate in ripping people off. If you want to know anything about Cleary buildings and Sean Cleary just google "Cleary Building Class action lawsuit". They will rip their employees off just to make a buck themselves. If that's how much they care about the people who work hard to make them money, imagine how your building is going to turn out. There is a reason they are cheaper than alot of other companies, they cut corners at every chance they can.
Cleary Building Corp. strongly disagrees with the statements made in the above review. We do not know who would make such an erroneous claim, as we have several checks and balances in our construction and material inspection processes. We have a very rigorous quality control process in our manufacturing plants, which includes multiple independent engineering inspections daily and weekly to ensure that these types of issues DO NOT occur at our company. Along with this, our engineered buildings have been proven to stand the test of time and are designed, manufactured, and constructed to meet the required codes for each area of the United States. Cleary Building Corp. prides itself on quality and safety, both for its employees and Clients, and we stand behind our products 100%. We have been in business for over 40 years and have constructed almost 110, 000 buildings during that time frame. This company has been in business for more than four decades as a result of treating employees fairly and equitably, and serving our customers with high quality materials and products backed by industry-leading warranties. I would invite the person who posted this inaccurate information to contact me during normal business hours to discuss this further at [protected]. Thank you. Tim Johnson/ VP of Operations/ Cleary Building Corp.
Everyone please do yourself a favor & take your contract to your lawyer before you sign anything! When you are handed a 17 page contract for a simple 24 x 48 building then something is not quite kosher. We had a local come in for a second building, gave us a quote, didn't have to sign a contract, was $8, 000.00 less & not problem one. Superb Quality. As Mike Holmes has stated "If the contractor wants money up front then you don't want him. Working on a shoe string & it will show in the workmanship."