Club Penguin Island Forever
Reviews and Complaints

There is a friend on the game that I have named "ricenoodles". When I saw that we were online at the same time I said "what's up ricenoodles?" and was instantly banned for 24 hours for inappropriate language. I figured it was a glitch and thought it was odd but whatever. Days later I was on the site again and saw that same character was online. I said "sup ricenoodles?" without thinking about the fact I was banned last time I said that. Sure enough, I was banned again for 24 hours for once again, using "inappropriate language". Is this a glitch, some offensive slang that I'm not aware of, not allowed to mention other usernames? I just worry now that I'm going to continue being banned for saying normal things. I would like to know what it is I'm saying wrong so I can avoid it.Thanks!

My son has the following problem (transcribed by mom from his dictation):

When he logged in on November he was looking for a good igloo. He found the penthouse igloo which he liked, however it took him a long time to earn the coins to buy it. It went into December, and you kept the November catalog until the day when he finally got enough coins to buy the penthouse igloo. When he found out that the igloo catalog had changed, he immediately melted down and still has not recovered. He has experienced a large amount of trauma from this, and if there is something you could do to allow him to be able to have access to the igloo or a similar igloo he would be very grateful. His character name is I3PENGWEN5

I had spent my penguin money to buy furniture for my pets that cost thousand and I can't find anything in the inventory. I had bought an orange Puffles house, a double dish that cost 80, a water bottle and few on. It didn't show anything in the inventory.
All I want is just to let my pet to be comfortable and stay active and cute. Please help me correct it as the money in clubpenguin isnt that easy to earn. Thank you for your help. My penguin name is muomuoisme and I have a blue pet name Blueana.

Yep. I got scammed too. But not "technically, " which is what they rely on. A year ago, when I clicked the "1 Month" button on Disney's Club Penguin site, they set billing to recur. They've since changed their membership graphic, so it's a little more clear now than it was a year ago when my child forked over $8 for online frivolity that I traditionally refuse to pay for. I caught the inconspicuous billing (in an online payment service I rarely use) when I was $80 into Club Penguin charges. I complained. Disney repeatedly told me they went "above and beyond" in refunding 3 months for me, which means Disney still ripped off $50 from my family. They have obviously had problems with this in the past and have had ample time to correct the situation by making their policy absolutely crystal clear. Though it's a tad better now, it's still somewhat misleading. Why haven't they fixed this? Obviously, they appreciate the extra income generated by the confusion. They got $50 out of us, but it will cost them a whole lot more. We will intentionally avoid Disney products in the future. SHAME ON YOU, DISNEY!

CLUB PENGUIN: THIS IS A HUGE SCAM. PASS THIS MESSAGE ON TO AS MANY PEOPLE YOU KNOW.
I too have been scammed for years. Lost the child's username (he stopped using it and forgot it) and years later, my child is now an young adult and I was still being chargedI Out of frustration I went to my bank and complained of fraudulent activity on my credit card and demanded refunds. Magically the account finally terminated.
SHAME ON YOU DISNEY!

This site is a Phishing scam it steals your password so that they can access your club penguin account.

Club Penguin has a deceptive business practice! Do not sign up for membership! When you sign up for a 1 month membership for your young child, you will be charged for months on end until you notice that you are still getting charged. Even though they CAN verify that your child stopped using his penguin after the 1 month period, they conveniently say they do not base membership on usage, so they are unwilling to credit any months that you were charged while presumably not aware that the membership continued. Customer Support/Billing dept did nothing but read from a script that it is not their responsibilty. Don't give them your business! Disney, you should be ashamed of yourself. This is no longer a CUTE or INNOCENT business! It is a sham that believe you me, will be discussed in my circle of friends as such!

Not only do I NOT recommend this site, but I recommend you stay away from it. There are safety issues that they know about and are not addressing. They disregard the parents and treat them as though they are the children and not the adults. They take your money and then get rude with you when you call about an account being hacked. This site is not safe.

My children started off with free accounts a couple years ago then decided they wanted to upgrade to paid accounts a year-and-a-half ago. Things went well until almost a year ago when my then nine-year-old daughter tried to sign on only to discover that she had a 72-hour ban. I called Club Penguin and found out that the ban started the previous day due to a post late Sunday morning for foul language. I informed them that there was no way my daughter could have done that because we left for church at 8:45 a.m. and were out all day. My daughter hadn’t even had access to a computer from Saturday evening until Monday afternoon. After speaking to several people I was informed that yes, someone might have gotten into her account, but why would they want to do that and even if that did happen they didn’t care, her account was banned period.

I tried to contact Disney, because they purchased Club Penguin. I wrote several emails and made several phone calls and never received a response.

I ended up eventually letting that go. I wish I hadn’t and had canceled the accounts then.

Now, about a year later, my son received a ban for a post. I spoke to them this afternoon and found out that the post was an advertisement for a different web site for kids. Honestly, other than a competition issue, I don’t see how that warranted a 72-hour ban. More importantly though is the fact that at the time of the post, the entire family was at a birthday party. How could he have done this? She then informed me that in the posting about the other site, the poster wrote “sight” instead of “site” in an attempt to avoid being caught. I told her that it was quite obviously not an 11-year-old who did that. You don’t have to be a rocket scientist to figure out that that post came from someone promoting their own web site.

Still, the 72-hour ban was not lifted.

She then informed me that my son had a previous ban back in October of 2010 for a swear word. I asked my son, who stayed with me during the entire phone call, about that. He never even knew he HAD a ban in October. We were on vacation during that time. No computer access. I asked her why neither he nor I had received an email about it, after all, they email me about everything else. She actually told me that they “thought about doing that” but decided against it because a lot of children “have accounts their parents don’t know about” so emailing wouldn’t help because some of the reports would go to a child’s email account anyway. HUH?! So because of some accounts belonging to a few children who lie, they choose to not contact ANYONE? I thought that Club Penguin was concerned about the safety of the children who use it. Their reasoning behind not emailing parents doesn’t sound like they’re concerned much at all.

To make their lack of email notification even more interesting, I get auto billed $5.95 per month for each account (two accounts). In order to do that you have to use a credit card. When you use your credit card you have to enter an email address. The accounts with credit cards OBVIOUSLY have REAL email addresses to an adult somewhere! At the very least they should contact the parents whose emails they KNOW are CORRECT and are PAYING for their service.

During our discussion, I told her repeatedly that I am concerned with the security of their site. If someone can get into my children’s, and other children’s, accounts and pose as them and post as them, and put up advertisements for other web sites, can you only imagine who else might be getting in there, such as child predators? They promote a safe site for children, but there is a clear security issue here. She didn’t care.

The person I spoke to recognized that yes, our accounts were hacked. Yes, the advertisement for the other website obviously didn’t come from my child. Yes, they’ve had problems with this with other accounts.

Yet, my child was still banned for 72-hours. Oh wait, she told me my “child” wasn’t banned, but my child’s “account” was banned. Yeah, big difference. HUGE.

I have cancelled the auto billing for our accounts. I called the credit card company and have received credit the most recent billing of less than a week ago. My children have been told no more Club Penguin. They are unhappy, but understand why. I wish it hadn’t turned out this way. Club Penguin was a lot of fun for my children, but it has now turned into a nightmare. They owe me and my children apologies, although I doubt I’ll ever get them. My only recourse is to warn as many other parents as possible about the problem with Club Penguin and advise them to not allow their children to use it.

Club penguin is a game for children to play you shouldn't have to pay real money just to be a member and say if your a member then your not they take everything of you when you have been paying them money for all that time for god sake its a game at the end of the day its not fair if your not a member then you cant buy anything you cant play on some games and you cant do this that and this its not fair and im not happy whats the point in earning all them coins from games and things if you cant spent them because your not paying club penguin money !

Not only do I NOT recommend this site, but I recommend you stay away from it. There are safety issues that they know about and are not addressing. They disregard the parents and treat them as though they are the children and not the adults. They take your money and then get rude with you when you call about an account being hacked. This site is not safe.

My children started off with free accounts a couple years ago then decided they wanted to upgrade to paid accounts a year-and-a-half ago. Things went well until almost a year ago when my then nine-year-old daughter tried to sign on only to discover that she had a 72-hour ban. I called Club Penguin and found out that the ban started the previous day due to a post late Sunday morning for foul language. I informed them that there was no way my daughter could have done that because we left for church at 8:45 a.m. and were out all day. My daughter hadn’t even had access to a computer from Saturday evening until Monday afternoon. After speaking to several people I was informed that yes, someone might have gotten into her account, but why would they want to do that and even if that did happen they didn’t care, her account was banned period.

I tried to contact Disney, because they purchased Club Penguin. I wrote several emails and made several phone calls and never received a response.

I ended up eventually letting that go. I wish I hadn’t and had canceled the accounts then.

Now, about a year later, my son received a ban for a post. I spoke to them this afternoon and found out that the post was an advertisement for a different web site for kids. Honestly, other than a competition issue, I don’t see how that warranted a 72-hour ban. More importantly though is the fact that at the time of the post, the entire family was at a birthday party. How could he have done this? She then informed me that in the posting about the other site, the poster wrote “sight” instead of “site” in an attempt to avoid being caught. I told her that it was quite obviously not an 11-year-old who did that. You don’t have to be a rocket scientist to figure out that that post came from someone promoting their own web site.

Still, the 72-hour ban was not lifted.

She then informed me that my son had a previous ban back in October of 2010 for a swear word. I asked my son, who stayed with me during the entire phone call, about that. He never even knew he HAD a ban in October. We were on vacation during that time. No computer access. I asked her why neither he nor I had received an email about it, after all, they email me about everything else. She actually told me that they “thought about doing that” but decided against it because a lot of children “have accounts their parents don’t know about” so emailing wouldn’t help because some of the reports would go to a child’s email account anyway. HUH?! So because of some accounts belonging to a few children who lie, they choose to not contact ANYONE? I thought that Club Penguin was concerned about the safety of the children who use it. Their reasoning behind not emailing parents doesn’t sound like they’re concerned much at all.

To make their lack of email notification even more interesting, I get auto billed $5.95 per month for each account (two accounts). In order to do that you have to use a credit card. When you use your credit card you have to enter an email address. The accounts with credit cards OBVIOUSLY have REAL email addresses to an adult somewhere! At the very least they should contact the parents whose emails they KNOW are CORRECT and are PAYING for their service.

During our discussion, I told her repeatedly that I am concerned with the security of their site. If someone can get into my children’s, and other children’s, accounts and pose as them and post as them, and put up advertisements for other web sites, can you only imagine who else might be getting in there, such as child predators? They promote a safe site for children, but there is a clear security issue here. She didn’t care.

The person I spoke to recognized that yes, our accounts were hacked. Yes, the advertisement for the other website obviously didn’t come from my child. Yes, they’ve had problems with this with other accounts.

Yet, my child was still banned for 72-hours. Oh wait, she told me my “child” wasn’t banned, but my child’s “account” was banned. Yeah, big difference. HUGE.

I have cancelled the auto billing for our accounts. I called the credit card company and have received credit the most recent billing of less than a week ago. My children have been told no more Club Penguin. They are unhappy, but understand why. I wish it hadn’t turned out this way. Club Penguin was a lot of fun for my children, but it has now turned into a nightmare. They owe me and my children apologies, although I doubt I’ll ever get them. My only recourse is to warn as many other parents as possible about the problem with Club Penguin and advise them to not allow their children to use it.

I am writing to you as I have exhausted my complaint with your Brighton office.

They should have all the information on their records to confirm.

I am a single mum running my own business as well as two other teaching jobs, so free time to sort out problems is at a premium... I took out a month membership in July 2009 for my daughter. I thought I was careful to check that it was one month only, but it was in fact a continuous payment – it took a while to spot, as this bank account was not used often.

I realised in Feb 2010, that this £3.95 was still coming out every month ( two were taken in the July ‘09 instead of one also). So I telephoned your customer services and was asked several questions to find my account to cancel it – they had problems finding it (as my credit card had been renewed and the number was different?) – I made them aware that I was not wanting to continue the membership and required it to be cancelled. I was assured that it would be investigated and sorted. It was also confirmed that the membership had not had any activity since July 2009 – which shows I had been under the impression it was a singular month not continuous membership.

I checked my statements and still the £3.95 was coming out every month – I have had to spend hours being put on hold and told that they were sorting it out – but still the payments were coming out of the account. I sent several emails with great detail on bank details, email account etc. But still the payments came out every month.

All the while, i am being assured that the payments will be refunded once it is sorted as it went from my 1st date of contact (Feb 2010).

Brighton finally find and cancel my account in June 2010 and offered me £11.85 (3 months payments March April May 2011) as a refund. I have had over £100 taken since 2009 and have been chasing you regularly since Feb 2010 to cancel my membership – I feel that because I have never made a scene and always allowed you to try to sort it out – I have been taken for a ride and am now financially worse off. I was not expecting to receive a refund for the July ’09 – Feb ‘10 – as I had not noticed the payments until then – but I do feel that from when I called you Feb 2010 – and made you aware that I did not want to continue and requested cancellation – that I should receive a refund from then.

I was really angry today when I was told of the £11.85 refund and that ‘suddenly’ there is no record of my phone contacts in Feb 2010 when it was discussed with them many times before and never questioned.

I never complain – but I really feel that the team at Brighton are covering backs and are not interested in customer care in the slightest. I felt that they were very condescending to me and basically told me I was lucky to get the £11.85 as they never usually give any refunds.

Please could you look at my case, as I really feel I have been led a merry dance and would like to have the correct refund given from when I first made you aware I did not want to continue – Feb 2010.

There is a new event on Club Penguin called exploration and my daughter was so excited for the event. Being a single parent, i cannot afford to pay the member price every month, so my daughter was not a member. So she tries this explorer thing and right when she gets to the end, she finds out it is only for members! I think this is so wrong because some people in the world cant afford this costly bill every month an then the owner of the account cant even do everything that a member can do! WRONG! She was heartbroken!

Be very wary of this pay per month situation the charges are reoccurring and there is no choice to select only one month. Your credit card will be charged monthly until you notice and cancel. Id f you have done this erroneously and did not mean to commit to more than one month there is no recourse, they will not refund or satisfy you and their legal team has made sure that your credit card company has no recourse either. They have covered all their bases and are making lots of money from unsuspecting parents. Walk away from Disney!

We bought a membership of club penguin for our 6 years old son last year. Since august 2008, he lost his password and tried to get a new
Password by using "forget password". However, it only sends him
Sometimes an invalid code or wrong link.

I reported to the customer service about a month ago. They did not
Take any appropriate action until i sent a couple of more mail. And until now, this simplest mistake is not fixed.

This service is sold to small children. They are crueless for these kinds of matters without parent's help. I was given an impression that they
Just let it go because they assume parents are not bothered and most of kids may give up easily. I trusted this game because it is provided by disney.com. Until now, they still cannot give my son a new password and his membership is expired soon.

Especially for this kind of service targeting small children, they should show their reliabilty more than other products. I hope this complaints make them do the simplest service to provide the simplest function.

My friend was bragging about her clubpenguin and to me to get 1 so I did. I signed up I was so happy! :]... then It was so boring :[ cuz I had nothing to buy because I wasnt a member : so later on I asked my mom but I could only get monthy. So i got it. Then my brothers made a account and they got monthy too. However I got mine first and it expired. I only had a month and it the days went by fast. My brother got his account last I have 3 brothers but 2 of them only signed up to be a member. After I got mine expired nexted goesmmy brother like that. However My last brother Zergio only signed up for one month n he still has his member ship! :O And now every month they take out money from my moms account!