Coast To Coast Carports
Reviews and Complaints

bought a carport online with Coast to Coast Carports and was sent a contract agreement - (1) no refunds on downpayment for any reason and ( 2) they would be out to install within 2 to 4 weeks. It has been 40 days now no word from them so I called. I was told that there is a backlog of orders and they are behind. I asked how far and was told no idea. I understand a back log of contractual work... I understand backed up supplies sitting in the ocean but THEN I was told that they wont come out to my area anyway, Price Ut, until they sell enough carports in my area to justify coming out! I told her that is unfair, unethical and not acceptable. She pretty much said oh well that I 'wasn't priority ' and 'not the only one'. She said there were other's who are priority. So I pay almost 1, 000 down with a no refund policy for any reason but then they take advantage of that to decide to honor my contract when they sell enough other contracts in my area even though I have an email agreement for 2 to 4 weeks. Had that been disclosed upfront I would have had an option to go with another company. How can I not get a refund so I can go to a competitor if they can't deliver within a reasonable amount of time the promised goods? Should not the salesperson have told me that I wasn't priority and would not be considered for the build until enough of my area was sold to justify me? I could have then made a decision to go with them or some other company. I was not told that, I was told 2 to 4 weeks.
I was firm but decent in my anger and did not call her names but did tell her to figure it out or I would call an attorney. She seemed fine with that.

Worst customer service and company that we have ever had dealings with and we have built 3 houses using companies for supplies in the past. We have a signed, submitted a prepayment of 15%, and scheduled for installation contract that is dated July 15, 2020 (that's right ... 2020 ... over 15 months ago).

For about a year, we have been on their highest of priority list with installation promised in the next 2-3 weeks. This company is absolutely horrible. We even, to expedite the installation, reduced our steel quality down as they requested but this did not solve the problem. They have failed to show up for "scheduled" installations or called the day before to cancel others. They did show up one time for the installation in May 2021 but brought the wrong material. They said that our kit was still in Amarillo and they would be back out the next week. As you can imagine, they did not show back up and did not even extend a courtesy phone call as to why.

We have called them about every 3 weeks to check on things. We have talked to about 8 or 9 different employees during the past year and they all have the same response and we always get the same run-around or promises that we are next in line. We badly need our carport. Can someone out there please help us. We have been incredibly patient. We even held off filing this complaint to try and give them the benefit of the doubt but after 15 months its long overdue.

First off, Im happy with my carport, I j7st wamt to say that right away.
I did purchase both the roof/wind amd ground certification being that Eastern Washington is notorious for agrressive wind storms. The anchos they used wernet certified for the gravel driveway. They were supposed to install the auger style but I received the rebar. Now the amchors are started to oull out of the ground, pics were sent to you all as well as nimerous phone calls. Theres am emergency work order start March 2021 to have corrsct amchors replaced. Whats the hold up? I want to get what I paid for... or at least better communication on when work order will be completed. Please help.

We contracted and paid for a building in April. Nothing has been done. Trying to contacted and paid for a building in April. Nothing has been done. Trying to contact anyone is a joke. If you get someone on the phone it goes to voicemail and know one returns your calls. The reviews on their website must be from family and friend. It is October and we have heard nothing . This project needed to be completed before snowing. That was made clear at the time of the contract signing in April. Had we known we would have went with a more reliable company.

I ordered a garage April 5th 2021 I was told it would take 12 weeks to receive the garage every time I try calling to find out when it will be here they keep blaming it on covid or they say they are waiting for their material. I have a deposit down for close to $1, 000 and I have no garage no one gets back to me when I leave messages. The few times I do get to a live person they tell me they will put me on their priority . Here it is October 14th 2021 I live in Nebraska and I'm sure the weather is going to be getting bad shortly and I imagine they'll say something that they can't put it up when it's snowing.

I paid my deposit in Feb 2021. They estimated May/June for delivery. It's mid October now and they can't even estimate a time. That is, if you can get a hold of someone. I've left dozens of messages and called probably 50 times and they don't have the courtesy to give me an update. Not only am I paid in full, but I spent 15K on the concrete pad. I live in MT and last night was 20 degrees. Currently, I'm living in my RV and this was gonna be my house for the winter. I wish I never ordered with them. I'd try getting a refund, but from other reviews, I doubt that would work either. I don't have the time or the money to look at other options. They [censored]ed me, don't let them [censored] you too!

Provided a deposit on 1 April 2021 for a carport to be installed in Montana. Was told would install in 16 to 20 weeks. Informed installers would contact me 2 to 4 days before installation, in order to be there for install I traveled from TX to MT arriving 25 June. Contacted company 27 June and was told that MT was not open meaning they were not installing in Montana yet. In August when the company opened installations in MT they then said there was metal shortage and even hand me change my order to lighter gauge material to speed up delivery, been waiting over 3 months and now weather is changing and I think they will stop installs for this year in MT. If I cancel I loss deposit but they won't give me a install day I believe they don't intend to provide the carport this year and want me to cancel. Want the carport installed prior to end of October this year or refund of deposit.

My husband and I placed an order for a carport/utility room on May 7, 2021.
Contract # ODR-004348.
We paid a deposit of $8, 767.65 by credit card at that time.
We were told it would take 4-8 weeks for our drawings to be completed.
The drawings took 17 weeks.
We were told the building would take up to 12 weeks to be manufactured and delivered.
After several attempts at contacting customer service to confirm an estimated date that the building would be delivered- on September 7th I was told the 12 gauge metal (which is what we ordered due to our county building codes and is clearly in our contract) has been on backorder since before we placed our order.
The building can not be built.
I cancelled our order that day (September 7) and requested a full refund. I was told it could take up to 3 weeks for a decision to be made on the refund and for it to be issued to me. Yesterday marks 3 weeks and no word from Coast to Coast or refund. I have called customer service several times and no one answers the phone. I reached out to customer service by email and received this reply from an employee: " Good afternoon! I apologize for the delayed response, I have been out of the office! I am not sure why you were told 3 weeks, we dont have estimated times on these. I apologize for not having much information regarding you refund, but someone will be in contact with you once the decision has been made. All of our process go through this process, but I will be sure to make note of this as well for you in our system! "
We are very disappointed that we were not advised before we placed our order that the material was on backorder. Now it is almost 7 months that Coast to Coast has had our deposit and we need it back to pursue another option.

I was quoted 12 weeks to receive my two buildings that I ordered have not even received plans on one of them yet and haven't even gotten a phone call of where my first building is at and we are beyond the 12 weeks timeframe quoted can't get anybody to call me can't get anybody to answer any of my questions what a joke! You'll take peoples money but won't answer their phone calls what kind of business are you folks running out there?

We signed a contract with a date of 12-15 weeks in March until today we have already spent 25 weeks and the company shields itself from the pandemic and does not recommend that they are making contracts that they cannot fulfill, another problem that I have to face are the permits of the city ​​since they have an expiration date if these this company does not do the project on time I will have to pay for new permits from the city honestly it is a company without seriousness and I do not recommend it, they will only earn headaches.

On March 1, 2021, I put down the deposit for the garage, I was told 8 to 10 weeks, so then they send me the certified drawings and they were not even the building I wanted, they finally got that corrected, mind you I was quoted 500 for drawings and they charged me 980, well we are 25 weeks in and no garage yet they will not even answer the phone, or respond to the emails I send them, I have tried contacting both Arkansas and the local place in Stanfield, Oregon to get this resolved, getting tired of there bull crap I would like my building and installed correctly

I gave them a down payment on a building 30/40 of 1800 dollars and was told that they would bring it and set it up after I prepared the land this was in 2020 so early this summer. I told them the land was ready and wanted a time to get it done. they told me I would be on the list. since then I have not been able to get a call back from them. or reach a person. it is almost fall again and the land will become too wet to be accessed by there truck or any one else. if they don't want to give me the cash back or can not do the building. I would except some type of a car port that way it would not be a total loss. I need to get a result soon as I am going to find some one else to do the project before the rain begins. thank you Karen thompson

Hello
We ordered a building from Steel Building Concepts back in Sept 2020 and were told Coast to Coast Carports will be providing out building within 6-12 weeks for delivery and install, We fully understanding Covid and the shut down inability to get materials ect. We are now going on 10 months and still no building Weekly calls to C2C render no solutions same story "They do not have the HAT CHANNELS or they are unable to get the color we ordered. We even changed the original color of our building thinking that would speed thing along which did not help. All we want is our building installed

This is absolutely the worst company. Our steel building was installed incorrectly and We have left messages, sent emails and tried Calling over and over. Mayra was sent all the photos of the problems we are having. We drove 1700 miles to meet a crew to figure out how they were going to fix the issues. They never showed up and will not respond to our phone calls. We have rats that have made their way in to our building and they have eaten the wires and all of our personal items that were packed in boxes. Our roof leaks, snow and rodents come up thru the corrugated panels. Holes are drilled thru the building where they missed the beams. They never installed the chain to open the garage door so we have to use a ladder and they did not clean up after their job was complete. We had over 500 rivets and mud four inches thick that we had to clean up. We want our building that we paid a ton of money for fixed!

My mother purchased a carport in September 2020 for a simple carport. She was told it would be six to eight weeks for delivery. It is now February 2021 and this company continues to lie and stall. They never return voicemails. They do not keep their word. It has been six months and they continue to come up with reasons why they will call us "next week" with a delivery date.
They told us we needed a permit, we got one. They said they never got it, we sent it again. They said they were out of the color my mom requested back in September, she agreed to take whatever color was in stock. Now they say they are having issues with the weather.
This company is a joke.

Place an order for metal storage building, in the contract it says upto 10 weeks for installation we are going on 14 weeks. Have called numerous times with no calls back only talk with someone if happen to answer the phone. Was told that the contract out the installation so it is up to the installers when and where they want to work and they get get called 5 days prior to when it will be installed. We live in Montana and have already started getting snow, asked if it will be done before the ground is to hard to work with they said they dont know and will notify me if it get pushed out till spring. I asked if would recieve a discount because of them breaking the contract time frame for installation and was told no since it is not in their control even thou I'm out thousands for continued storage unit fees which are going to only be getting higher if not installed soon, have other items that need to be placed in storage since they no longer can be outside in the weather

The building installed was not the one pictured in the online brochure. I tried to discuss this with the crew at the time of the installation; however no one could speak english. I called the original salesman, Craig Parks. He agreed with my concerns and said he would get back to me after he spoke to his boss. That never happened. Now several months later the main header beam across the front of the building is sagging due to poor design and improper support. I contacted Mr.Parks again and he told me my concerns were forwarded to customer service. That was two weeks ago. I've heard nothing from them. I have sent several pictures to Mr. Parks.