Coast To Coast Carports
Reviews and Complaints

They SUCK!

Ordered a 17 x 27 structure 4 - 1/2 weeks ago. C to C called last week to say they were going to build it on Tuesday 10-15-2019. C to C called on Monday, 10-14 and said they were delayed and would be here on Friday 10-18. C to C called afternoon of 10-17 and said they were delayed again and would be here today 10-19.

C to C installer called @ 8:21 this morning (10-19) and they were lost (ever thought of GPS?). Told them they were @ 25 miles away and on the wrong side of the river. It's now SIX hours later (and counting) AND NOT A WORD! Tried calling installer's number several times with no answer - goes to voicemail but they don't have voicemail set up. Texted them a map and turn by turn directions but still NO RESPONSE - IDIOTS!

Wasting an entire dam day waiting for these bozos - will be incredibly pissed if they don't show up today! (Tried calling C to C HQ but was told to call back on Monday - [censored]IC!

I paid the down payment and the remaining balance in full today and when the guys came up today to set it up they brought the wrong colors and coast to coast said it was our fault which is was not, they never answer their phones the girl Jen said I will call you back in 1 1/2 hrs to 2 hrs never called waited 4 freaking hours, save your money go somewhere reputable now why I see why they have 1 1/2 stars

I ordered a carport in august of 2018, paid my down payment, was told that it could be delivered on a Saturday so that I wouldn't have to miss time off of work waiting on delivery, which was a lie. The customer service woman called to set up delivery was rude, and curt, and very argumentative, finally arranged delivery for a Wednesday so my husband arranged time off of work, they called late Tuesday and cancelled, rescheduled for Friday, so I took off of work for delivery, they simply didn't show up, no call, nothing, and certainly no apology.. They are refusing to give me back my deposit, which, thank god, was just 10%, and the customer service rep just hung up on me because I used the word damn... stay the hell away from this company, they are simply out to get your money, they absolutely don't care if your satisfied with their product nor if you are happy with their service, check out their internet reviews, they have 1.5 out of 5 google reviews, there IS a reason.. I wish I'd looked first.

I purchased a 30' X 60' steel building in March of 2018 from All Steel NW in March of 2018. It was quoted at 4-6wks. Once I paid the deposit, All Steel refered me to their manufacrurer, Coast to Coast Carports. First problem was that I couldn't get drawings. With the building coming in 4-6wks, I needed to get my concrete pad started. Courtney, the sales girl at All Steel NW informed me that a foundation wasn't required, that these buildings could be put up on a dirt floor. I poured a concrete slabs, went to the county and was informed that it did need a foundation in this county. Requested drwgs again, multiple conversations with Courtney and Jennie at All Steel and way too many conversations with Yolanda. Yolanda finally sent drawings and surprise, the building does need a foundation.

I should have known, shouldn't have relied on a sales girl's advice and should have talked to the county before I poured the slab but, someone should have sent me a copy of my drawings long before 3+ weeks had passed.

I dealt with the problems with the county and then couldn't get scheduled for construction. Spoke with 4 different girls. Each time I called, a new one answered the phone and said the last one wasn't there anymore. First, they were out of 12ga material and once they got it then I'd be put on the schedule. That would take a few weeks. Next, they had the material and she would get me scheduled in a few weeks. Literally one day later, I was scheduled for early the next week, 4 days away.

Through the process of not getting dates and only estimates of "a few weeks" I asked some of these girls if I could speak with a supervisor. Each time they advised me that she was busy and when I insisted (4 times) they transferred me to her phone where I left a voice mail for Jen. Never received a return call.

Spoke with a nice girl today to finalize payment and I told her that I was happy with my garage but not with the service and planned to warn everyone about the lousy service. She (Delores) asked what she could do to make things right and I told her it was too late but a call from Jen mupight help. She said she would make that happen. I didn't expect it but surprise, Jen did call about 4hrs later.

Jen is the supervisor that I left 4 messages for and her explanation of why she didn't return them is that she never received them. Well, either she's not telling the truth or I made up the whole thing or else their messaging system doesn't work. Either way, the customer service is horrible and reading the other reviews on line, seems like maybe they are OK with that. At least they know it's bad and other than firing girls and hiring new ones (4 different girls in less than a month), they don't seem interested in fixing things.

Bottom line, good garage, good installation, good price but the customer Regards, service is the worst. Seems that Jen is ultimately responsible?
Mark Johnson
Utah

After 2 weeks of trying to get them to either secure or remove a 15 by 41 by 15 high carport that had completely come loose off the foundation and was ready to fall on the house or cause damage to the neighbor they kept giving us excuses. It had already fallen on on brand new trailer. We had to drive to Arkansas from Colorado to get anyone to do anything. They have NOTHING in place if the carport is faulty and needs to be looked at. They will keep you thinking that someone is coming out, I guess hoping you will get so frustrated and give up. After get to the company in Arkansas they had someone out there that day to remove it. It was beyond trying to fix it. It had already caused to much damage to property and our trust in this company. They said it probably would be better to refund our money. We will see. Seriously we had to drive from Colorado to Arkansas just to see if this is a legit company, Something is just not right!

07-10-2014 C&C installed a carport with one wall inside out. They were to come and change it at a later date in the season due to vegetation. Since January of 2015, I reminded them about this issue. They did not come. Then I found out that they were no longer licensed in New Mexico. My innumerous calls were ignored. They claimed that the alleged manager: Tom Johnson, forgot to renew the license. In meanwhile time passed and nothing was done.

January of 2016, still nothing was done. I called January 05, 2016, to remind them of the issue. excuse over excuse is all I get. Calls are not responded - and all I get are answer machines from the alleged scheduler supervisor Angie, extension 226. I tried to call the person in charge, the alleged manager: Ezekiel Lara or the alleged owner: Jorge Zavala to no avail. I experience the same repeat history as last year. This is an extreme bad company. The Governments are responsible to protect consumers. Why are they still in business - why are their license(s) not pulled?

So many complaints - why no action by the appropriate agencies?

We ordered a carport Sept. 5th. They said it would be delivered within 60 days. Almost December and still no carport. We asked for a refund of our $90 we put down and they said to get it from the middle man we purchaesd it from, only one problem, they are no longer have in business. I have a receipt from Coast to Coast Carports, so i guess we'll see them in small claims court...I plan on suing for $350 for all of the headaches working with these scammers...a piece of advice...do not buy anything from them, check their record...they are lame!

The end of October 2014, Coast to Coast Carports installed a 24x20 metal building for me. They brought the wrong size garage door with them, plus there are other issues with the building too. Was told by them that they'd be back soon to install the "correct" door. Over half a month later now and I still have no door on the building. I have made numerous telephone calls to them, most the time no one returning my calls. Last contact I had they told me they have no idea when they will be back in my area to do any work. In the meantime, I have fully paid for this building and it can not use it. What I do have in there is subject to theft and inclement weather conditions. They will not help me resolve this problem or arrange for anyone to come complete the installation. All I want it a door up like they promised me and were contracted to do!

In less than 2 years the roof panels are rusting out where they overlap and the company claims there is no warranty because they say it is subject to rust when water gets between the panels. My question is if that is the case then they should caulk or seal the overlap so that doesn't happen and they should post on their website that the roof is subject to rusting out and there is NO WARRANTY !
Also in double checking the install I noticed the legs were not set on the base rails and I figured that the installers knew what they were doing so I never questioned it until last week while during a conversation with a C to C employee that they should have not been installed that way. After a conversation with Tom @ C To C I was instructed to take some measurements and that is when I discovered the legs don't all measure the same length. I was told there is no warranty simply because I didn't catch this within 30 days of the install. This is B.S. and I feel like this is just their way of getting out of standing behind their product. I would not recommend this company to anyone. My next call is to the state attorney general.

I ordered a Carport from "The Toy Store" in Lincoln Montana where I live. THe owner (Chad) is an agent for Coast to Coast carports. Paid him 202.50 down (10 percent), and he said Coast to Coast likes to have 3 deliveries in the state to make it worthwhile for them to come. He said mine was number 4, so I could have it in 3 weeks most likely. That was Sept of 2012. In Late November, I made contact with Coast to Coast and asked what the hold up was. I was told they wouldn't be coming back to Montana till the spring. I asked what the "spring" date was, and was told She didn't know. The girl sounded enept. In March of this year, I went back into The Toy store and asked Chad if he had any updates on my carport. He first said no, but then said a delivery had been on the way, but it was in a wreck on an icy road and was totaled. I made contact with coast t coast again and was told they would be coming back in April. Nope, no show. On April 29, I received a letter from the company I work for stating the mine would be shutting down June 28 and all employees would be laid off permanently. I requested a cancellation of my order and a refund from coast to coast carports.. I was told that the 10 percent that I paid the dealer was his commission and it was up to him to give me a refund. He refused after I explained the situation, telling me " I'm not trying to be an ###". Yeah, I think you are. He is selling off all his possessions the last couple of months and moving to Alaska. I just know that I paid 202.50 and have waited 8 months with nothing but lies and finger pointing at each other from The Toy store and coast to coast carports. Toy store guy feels he earned the 202.50 for writing down the order and faxing it in. Now I find they have a C rating from The Better Business Bureau with over 200 complaints lodged against them. Don't be fooled like me. Don't buy from them. Read into the numerious complaints on many different websites.

I submitted a purchase order for a 12ft x 21ft carport on 15 Sept 2011. The sales representative a friend (1st mistake) said it would take 3-4 weeks and the company would call me when they would be onsite to install the carport. Four weeks went by without a word from the company. I checked back with the representative and he said that he was having a hard time getting a return call from the company. The representative has quite the company and said that he would continue to assist me, and would never sell another product for Coast to Coast.

Fianlly on 5 January Coast to Coast Carport of Montana called me to set up a time to install the carport. We set it up for Weds 11 Jan. No one showed up to the the install on the 11th so I called the company. They told me my materials had not arrived yet, but they absolutely would be here on the 13th. Big surprise ...no one showed up. After 10 phone calls they finally called me back to schedule an appointment for 16 Jan. Needless to say no one showed up again. I have been calling the company for three days now leaving messages and have not had one phone call returned.

DO NOT BUY from Coast to Coast Carport. The worst customer service and they sure don't care about the customer.

My next step to file a complaint with the Oregon State Attorney General and the Better Business Bureau.

A sales rep named JON sold us a carport here in Spanaway, WA. We have had 3 differnet appts set up. Took time off work, no show...they will not answer the phones. I called the local sales rep. He does not answer the phone either nor does Jon have a voicemail setup. We pass this business everyday in Spanaway on Hwy 7. NO ONE IS EVER THERE! They have taken our deposit, we want to cancel and NO ONE ON THIS PLANET CAN GET THEM TO ANSWER THE PHONES! I am contacting my attorney and the Better Business Buearu (SP). I am going to report this company and the sales rep in Spanaway...CROOKS!

Coast to Coast based in AK sub-contracts sales people for different areas of the country
to sell their metal buildings--these people do not have any responisiblity other than collecting the deposit. C to C then hires ANOTHER fly by night comp to 'build' the metal structure. They barely built it any better than I could---tons of problems and then C to C cant be reached nor the flybys that made it. They never returned. And worst of all they get away with it. Building Inspector would do nothing to remove them from our town or report them either.

We ordered a custom 18' X 40' garage through Barns.com who turned out to be an Agent for Coast to Coast Carports. We had to make some revisions to the original plan, including raising the building to 14' and installing 10' X 14'roll-up doors. All this was handled with GREAT service through Barns.com. The installers, who were Hispanic, arrived on time but spoke little English. They set about putting up the building on the $7000 slab we had poured for the purpose.

They worked diligently and put up what I think is a great building. When I asked if they would fabricate the doors on site, the foreman said we would have to wait for the doors as they were "special order". I called Coast to Coast to ask why they sent the crew with only a partial building. They said the doors were never ordered by the person who took the original order and that person had quit and did not tell anyone about the doors. They could not give me a date certain on when the doors would be installed. I notified them that if I did not get answers by Sept. 13, I would order the doors and deduct the cost from the invoice, which we (fortunately) did not pay, as the building was not finished per contract.

We have been going round and round with Coast to Coast and Barns.com for over a week now without answers. Even Barns.com claimed that no one would answer their phones in Knoxville.

I finally got a quote for two 10 X 14 roll-up doors from a local vendor in Medford, OR. We are still trying to contact Coast to Coast but without success. I plan to order the doors today and deduct the cost from what we owe them.

In my surmize, the building is of good quality for the price and the engineering is well thought-out. Coast to Coast's business practices, however, are like a Betty Crocker biscuit...LIGHT AND FLAKEY! Judging from all the other complaints against them, I would not get another structure from them. TERRIBLE customer relations!

Well in the month of May I started pricing backyard sheds. I come accross a website, Barns.com. The prices were very competative, so I called in and placed an order with a gentlemen by the name of Dan O'Rourke. I ordered a 12x20x9 with 9x7 Garage door, 1 walk-in door and 2 windows, for a quoted price of $3000.00. Seemed like a good deal, within reason against the prices in my local area. This is where my nightmare began. They sent the order to Coast to Coast Carports in Arkansas. After a month, I've not heard a word from anyone, after taking my 10% deposit. So I started the phone calls.. Called Daniel, he said call Carports, it's in their hands. So I call Carports, they said that the shed was quoted wrong and waiting on a response from Daneil of what to do. So I call Daniel back, he said he was unaware of this.. so I get them together.. Now they want another $1000, but Daniel said, , wait. I'll take care of this..they can build it for the price I quoted you. So I wait another 3 weeks.. by now we are in the 1st week of July--with no shed. So I start calling everyday to both places, about every 4th call, the price changes.. So I start asking for a refund, , they (Daniels manager Tracy) said they don't give refunds.. So I start calling Tracy everyday.. Oh, , carports can't do it..not enough work in Illinois. So they send the order to TNT in NC.. after 2 weeks with these liars...and dealing with Tracy who is a manager, can't keep her lies straight. They said they can't do it.. So now I'm with American Steel, who said it would be another 3-6 weeks..Thats in September...And I still have no shed.. But they keep taking my money, and keep uping the price..
Bottom line..STAY AWAY FROM BARNS. COM, COAST TO COAST CARPORTS, TNT CARPORTS! They are theifs, liars and completly dishonest!
There is more to this story, but you get the just of it..

Was scheduled to have a carport delivered on Friday 7-30-10 so I took a vacation day for that day and they called Thursday night to say they would have to reschedule for Saturday. No one showed up Saturday, then one of the crew that was going to deliver and set it up called at 8:30 in the evening and wanted to come on Sunday. Yep you guessed it, they didn't show up Sunday either. Got a call from the crew at 9:00 at night, they wanted to come out Monday, I said that won't work because no one will be home. They called again at 9:30 to say I would have to call there office and reschedule for another time. It is Thursday 8-5-10 now and not only will someone in customer service not pick up the phone or call me back, the customer service manager won't even call me back considering I have left at least two dozen messages for them. I'm not sure when I am going to get my carport considering I cant get a hold of anyone to reschedule. In my opinion they don't have any customer service at all.
At a loss as what to do now.