Coco & Carter’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with purchases.
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not receiving item
I ordered an item in December for a night out it is now January I still have not received this. I have sent a number of emails and messages but had no response the money has been taken out of my account. I want a refund or to receive my order. The service is not acceptable. I'm completely disappointed. The account has been active with a number of holiday posts being posted but no replies to my message
items returned for refund - signed for and no refund received
I ordered x2 jumpers on 14th September from Coco & Carter order no.#5000 total of £47.80. Contacted buyer on 22nd September as items did not fit. I was advised I could exchange one for a smaller size and would be refunded for the other. I sent the items back recorded delivery tracking no. AE79 3828 462G B and they were signed for 26th September by Coco. Since then I have sent several emails and Instagram messages to the seller all of which have been ignored with the exception of a message on 18th October claiming refund was made. This is not true - no refunds have been made and it is obvious they are lying as they wouldn't have ignored all messages previous me threatening to take action.
Don't buy anything from them
What the heck is going on? I have been trying to get in touch with you for several weeks and there's nothing instead. I don't understand, you closed your company?
If yes, it's great, but first give my money back, if not, then where are you?
Why don't you answer?
I never received my order. I waited for almost 2 months, after that, I realized that the further waiting would be absolutely useless and contacted their customer service. The rest story is known.
Messages get ignored
She takes money straight away
Nothing turns up. I will take this so far trust me
Is Coco & Carter Legit?
Coco & Carter earns a trustworthiness rating of 32%
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Overview of Coco & Carter complaint handling
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Coco & Carter Contacts
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Coco & Carter emailshello@cocoandcarter.com100%Confidence score: 100%Support
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Coco & Carter address202 Outwood Common Road, Billericay, England, Essex, CM112LG, United Kingdom
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Coco & Carter social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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