Coinbase
Reviews and Complaints

I fell victim to a scam while investing on Coinbase. They led me on for months, and I lost a significant amount of money. However, with the help of Allrefund, I was able to recover my funds and get out of the scam.

I highly recommend Allrefund to anyone who has been scammed and needs help recovering their funds. They specialize in helping victims of investment scams and were able to assist me in getting my money back. If you have been scammed, I encourage you to search for Allrefund on Google and see how they can help you get out of your situation.

I have an acct with Coinbase. I purchased Shibu and Bitcoin. My acct was hacked last yr and some of my Shibu share where sold and transferred to Someone? When I tried to find out who authorized this my acct was under someone elses name. Coinbase keep giving me the round around and I got frustrated with them with no answer. Now again I tried to login to my acct and find out that the acct is closed. I dont know when or why again. I cant get thought or even get an email from them. I need help pls. This company plays the dumb roll and acts like they know nothing on whats going on. But strives on customer accts being secure. Not in my case. And I get know help from them. I

Coinbase Support 1~858 ~771~8770 Free Help Desk ,Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA.

My recent experience of using other Coinbase services has been awful (late delivery’s and poor customer services) but everything I seem to order from Coinbase Pro has been spot on. Feel I have complained about other crypto companies but should also recognise excellence. Well done Coinbase but need fast response.

coinbase is the worst crypto exchange you can use period. They operate exactly like Robinhood. Their fees are insane and they hold your funds for days on end when you just paid cash for them. They obviously are doing this because they dont have enough capital in their system. I will be moving everything the exchange and if I were I woud to. The whole point of crypto is its speed and lack of red tape by big banks and their platform is no better if not worse than using well fargo or chase. Always remember if your with coinbase its never your money until you get it off that exchange. Dont use them ever.

I spoke with a representative because I was not able to get into my account. He walked me through some steps which included an attempt to verify my id. Their system did not verify. However, the next day 500 dollars was debit out of my checking account and according to my statement transferred to coinbase. I made a complaint to coinbase and now they are saying I owe them over 400 dollars. I don't understand.

Coinbase Support +1~858~771~8770 Free Helpline is excellent.

Coinbase does have a more user friendly interface than most but also higher fees than most. When it's having problems or #down

Report to Coinbase Helpline +1~858~771~8770 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through 2FA. I have an authenticator but got assistance

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

Report problems to headquarters

Coinbase Support [protected]),Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA.

What happened to Coinbase? They are horrible now! I used to buy everything

in crypto on coinbase, but now it seems like they went from quick trading to excessively slow trading, like they are going out of their way to make sure that trading is slower than every other internet sales site. I now go out of my way to avoid using coinbase

Dear Sir/Madam of the Complaints Board,

Please take the time to read this information pack as it will explain the reason for my complaint.

On March 08, 2022, I entered into an investment contract sophisticated con-artist named ''Carmon'' (the “Scammer”) from the delivery company ''Hapag Cargo'' to transfer the equivalent of 62,117.83 USD. Entering the online trading sphere comes with many hopes but due to Company’s Shady activities and dealings, I lost my money within a very short period of time. I advised Coinbase of this fact on October 14, 2022 and I didn’t receive any satisfactory response so far.

I am a victim of Fraud as I was under a lot of pressure and coerced through very sophisticated methods specifically created by these criminals. I reiterate that there was no trading account and no trading actually took place. This was all a scam and the recipient simply pocketed the money.

Again, I apparently need to reiterate the fact that my money I transferred wasn’t used for any investment, trading, or purchasing shares as was promised to me, my money was used for paying for service which I didn’t get. My money wasn’t in use for any actions, it was simply transferred to the owner’s bank account. Since I didn’t purchase anything and I didn’t invest in anything, my money wasn’t in use for anything, it was simply pocketed by the beneficiary account holders.

Their sophisticated, manipulative, aggressive emotionally/psychologically driven sales tactics specifically tuned in to my personal circumstances was a deliberate and vicious financial crime on me as a vulnerable and unsuspecting individual. I also understand now that there is a multimillion-pound industry out there with such companies operating to effectively steal people's money using these tactics.

Coinbase had a duty to exercise reasonable professionalism, care, pay due to regards to the interest of their customers and follow good industry practices (GIP) to keep customer’s accounts safe. This includes identifying vulnerable consumers who may be particularly susceptible to scams and looking out for payments which might indicate the consumer is at risk of financial harm. Since March 07, I have been attempting to resolve this matter with Coinbase, but they have failed to settle this matter satisfactorily. I have been dealing with Coinbase in good faith and am deeply disappointed in how they havse handled this matter thus far.

I must emphasize an important point that I was not experienced, wanted a long-term investment during the difficult period of circuit breaker, but instead, the Merchant’s so-called “guided strategy” staked with my money. Their promised bonus credits and repeated reassurances of making returns did not materialize but had lured my money.

The Merchant took advantage of my inexperience/innocence and coerced me to open a trading account with them through, which I did not fully understand as part of their schemes (which in retrospect is an elaborate ‘fraudulent’ tactic). Most importantly – please take notice that my funds were transferred through means of coercion and under false pretenses.

I find it baffling and reprehensible that my money has been so egregiously misused in a fashion that violates their principles, which call me to defend my rights. This is poorly thought out and vaguely defined nonsense. I doubt they care however since nonsense is what renders unscrupulous businesses financially successful.

Accordingly, I respectfully insist that Coinbase covers all overdrafts (the equivalent of 205,734.661255 USDT and 0.[protected] ETH) on the account. This is fair and reasonable given I was given no appropriate warning about the possibility of a scam. I have been a loyal customer of Coinbase and have never had any difficulties of this kind before.

Coinbase should have attempted a chargeback for my payment to Fraudulent Scammer when I raised my concerns with them. The Payment Service Provider ought reasonably to have known there was a real possibility I was being scammed.

FURTHER POINTS FOR CONSIDERATION

There are some recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse; and gives guidance on how to recognize customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimize financial harm.

These recommendations are established as a general principle, the organization should deliver a service that:

Takes a proactive approach to minimizing risks, impact and incidences of financial harm and it sets out systems and tools for the prevention and detection of fraud and financial abuse. As a general point, it says organizations should ensure that all systems are developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorized and unauthorized payments, thereby minimizing the risk of financial harm to customers. As regards to the detection of fraud and financial abuse, it says the organization:

A) should have measures in place across all payment channels and products to detect suspicious transactions or activities that might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts:

a. multiple cheque books;

b. sudden increased spending;

c. transfers to other accounts;

d. multiple password attempts;

e. logins from new devices, multiple geographical locations;

f. sudden changes to the operation of the account; “Unusual transactions are transactions whose amount, characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market parameters or have no apparent legal justification.”

g. a withdrawal or payment for a large amount;

h. a payment or series of payments to a new payee;

i. financial activity that matches a known method of fraud or financial abuse.

B) organizations should have a process in place to ensure that staff make contact with the customer to verify the financial activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action.

The Joint Money Laundering Steering Group issued guidelines on how financial institutions and Crypto Assess Exchanges and wallet providers should battle, Fraud, Money Laundering and Terrorist Financing, these guidelines list specific Low and Higher-risk factors that firms should have regard to.

The following are factors that give rise to money laundering and terrorist financing risks (some specific to crypto assets, others common to a number of assets) together with indicative mitigation strategies:

• Privacy or anonymity: The ability offered by some, unregulated, crypto asset systems and providers to transact without being fully identified gives rise to a money laundering and terrorist financing risk (i.e., Local Bitcoins). It should, however, be noted that the transparency and stability associated with public blockchains creates persistent, irrevocable transaction records that enable risk analysis and risk mitigation. For firms dealing with funds from anonymous or private sources, this allows for risk-based scrutiny of customers and transactions in accordance with the type of business conducted and the value and volume of transactions. Firms should consider undertaking their own analysis of the blockchain, seeking to assess any nexus to sources of risk, including the darknet and blacklisted addresses, and they should consider using the services of a specialist blockchain analysis provider, particularly where the risk is significant or the volume of transactions is substantial.

• Cross-border nature: the potential risks associated with a crypto asset system’s links to several jurisdictions may reduce the ability for oversight and the application of effective AML/CTF controls. Firms will need to ensure that they are able to effectively apply all AML/CTF processes in the jurisdictions in which they operate and compensate for any additional risk introduced by the cross-border nature of a transaction on a risk-sensitive basis.

• Decentralized nature: Where the crypto asset system is decentralized, there is no central server or service provider that has overall responsibility for identifying users, monitoring transactions, reporting suspicious activity and acting as a contact point for law enforcement. This means that individuals and transactions may not be subject to risk assessment and mitigation processes equivalent to those required by AML/CTF regulation Where firms deal with funds originating from decentralized systems, they should apply risk-based mitigation measures, such as blockchain analysis.

• Segmentation: The infrastructure used to make transfers and execute payments may be complex and may involve several entities in different jurisdictions. This increases the risk through partial oversight of crypto asset systems and may hinder access to relevant actors by law enforcement. In such instances, firms should seek to work together with other parties in the value chain so as to compensate for segmentation and provide a more robust AML/CTF framework. Firms should consider whether other parties act on their behalf, as an outsourced service provider or as an agent. Firms retain responsibility for AML/CTF compliance by outsourced service providers and agents.

• Digital nature: The digital nature of crypto assets means that the risks associated with non-face-to-face business relationships as well as the fast and easy movement of funds are present and need to be mitigated. This is common to all digital financial services, and a range of monitoring and digital footprint tools can be deployed to mitigate this risk

• Acceptability: Where there is a wide availability of points of acceptance of crypto assets for payment or where a large number of people are able to transact using crypto assets, this facilitates the use of crypto assets for money laundering. While there is no single mitigation control, a number of measures may be employed to mitigate the arising risk.

• Immutability: Once a transaction has been validated, the record cannot easily be altered. This makes it more difficult for misappropriated crypto assets to be retrieved. Users should be made aware of such risks to minimize the likelihood of accidental loss.

• Convertibility: The ability to exchange crypto assets into money or other crypto assets makes it harder to track transactions and provides a means for proceeds of crime to enter/leave the mainstream financial system. Entities can work with other parties in the value chain to address and mitigate the arising risk.

• Innovation: As new payment products employing emerging financial technology, crypto assets could give rise to new types of financial crime not known with traditional payment and financial services products. Firms should work collaboratively to document and track financial crime typologies to address this risk.

A)Specific higher-risk factors that firms should have regard to in addition to the generic higher-risk factors:

• The ability of users:

• To make or accept payments in money from/to unknown or un-associated third parties;

• To operate more than one account with the provider

• To operate accounts on behalf of third parties

• The customer:

• Is involved in cryptoasset mining operations (either directly or indirectly through relationships with third parties) that take place in a high-risk jurisdiction, relate to higher-risk cryptoassets (such as privacy coins) or where its organisation gives rise to higher risk;

• Is a money transmitter who is unable to produce the required KYC information and documentation;

• Uses VPN, TOR, encrypted, anonymous or randomly generated email or a

temporary email service;

• Requests an exchange to or from cash, privacy coins or anonymous electronic money;

• Sends cryptoassets to a newly created address;

• Persistently avoids KYC thresholds through smaller transactions;

• Requests an exchange to or from a state-sponsored virtual currency that may be used to avoid sanctions;

• Sends or receives cryptoassets to/from peer-to-peer exchanges, or funds/withdraws from/to money without using the platform’s other features;

• Exploits technological glitches or failures to his advantage;

• The previous or subsequent transaction is a peer-to-peer cryptoasset transfer;

• A significant proportion of the cryptoassets held or used in a transaction is associated with privacy-enhancing features or products and services that potentially obfuscate transactions or undermine a firm’s ability to know its customers and implement effective AML/CTF controls, such as:

• Mixers or tumblers;

• Obfuscated ledger technology;

• Internet Protocol (IP) anonymizers

• Ring signatures

• Stealth addresses;

• Ring confidential transactions;

• Atomic swaps;

• Non-interactive zero-knowledge proofs;

• Privacy coins; and

• A significant proportion of the cryptoassets held or used in a transaction is associated with second-party escrow services;

• The cryptoasset comes from, or is associated with, the darknet or other illegal/high-risk sources, such as an unregulated exchange, or is associated with market abuse, ransom ware, hacking, fraud, Ponzi schemes, sanctioned bitcoin addresses or gambling sites;

• The results of a blockchain analysis indicate a higher risk.

B) Specific higher-risk factors that firms should have regard to in addition to the generic higher-risk factors:

• A low-risk nature and scope of the account, product, or service (e.g., small value savings and storage accounts that primarily enable financially-excluded customers to store limited value);

• A low-risk nature and scope of the payment channel or system (e.g., open- versus closed-loop systems or systems intended to facilitate micro-payments or government to-person/person-to-government payments);

• Product parameters or measures that lower the provider’s exposure to risk, such as limitations on transactions or account balance;

• The customer requests an exchange and either the source of or destination for the money is the customer’s own account with a bank in a jurisdiction assessed by the firm as low risk;

• The customer requests an exchange and either the source of or destination for the cryptoasset is the customer’s own wallet that has been whitelisted or otherwise determined as low-risk;

• The customer requests an exchange and either the source of or destination for the cryptoasset relates to low value payments for goods and services; and

• The results of a blockchain analysis indicate a lower risk.

Staff alertness to specific situations

Sufficient training will need to be given to all relevant employees to enable them to recognize when a transaction is unusual or suspicious, or when they should have reasonable grounds to know or suspect that money laundering or terrorist financing is taking place. The set of circumstances giving rise to an unusual transaction or arrangement, and which may provide reasonable grounds for concluding that it is suspicious, will depend on the customer and the product or service in question.

Illustrations of the type of situation that may be unusual, and which in certain circumstances might give rise to reasonable grounds for suspicion, are:

• transactions which have no apparent purpose, or which make no obvious economic sense (including where a person makes a loss), or which involve apparently unnecessary complexity;

• the use of non-resident accounts, companies or structures in circumstances where the customer’s needs do not appear to support such economic requirements;

• where the transaction being requested by the customer, or the size or pattern of transactions, is, without reasonable explanation, out of the ordinary range of services normally requested or is inconsistent with the experience of the firm in relation to the particular customer;

• dealing with customers not normally expected in that part of the business;

• transfers to and from high-risk jurisdictions, without reasonable explanation, which are not consistent with the customer’s declared foreign business dealings or interests;

• where a series of transactions are structured just below a regulatory threshold;

• where a customer who has entered into a business relationship with the firm uses the relationship for a single transaction or for only a very short period of time;

• unnecessary routing of funds through third party accounts;

• unusual investment transactions without an apparently discernible profitable motive.

Staff should also be on the lookout for such things as:

• sudden, substantial increases in cash deposits or levels of investment, without adequate explanation;

• transactions made through other banks or financial firms;

• regular large, or unexplained, transfers to and from countries known for money laundering, terrorism, corruption or drug trafficking;

• large numbers of electronic transfers into and out of the account;

• significant/unusual/inconsistent deposits by third parties; and

• reactivation of dormant account(s).

Anti-Money Laundering Requirements for Financial Institutions and Other Designated Businesses

What financial institutions and other businesses are subject to anti-money laundering requirements? Describe which professional activities are subject to such requirements and the obligations of the financial institutions and other businesses. The following are subject to the requirement to maintain risk-based AML Programs:

• Banks, including savings associations, trust companies, credit unions, branches and subsidiaries of foreign banks in the United States, and Edge corporations.

• Broker-dealers in securities.

• Mutual funds.

• Futures Commission Merchants and Introducing Brokers in Commodities.

• Money Services Businesses

What are the requirements for recordkeeping or reporting large currency transactions? When must reports be filed and at what thresholds?

What are the criteria for reporting suspicious activity?

Financial institutions and other businesses subject to the AML Program requirement (except Check Cashers, Operators of Credit Card Systems, and Dealers in Precious Metals, Precious Stones, or Jewels) are required to file SARs with FinCEN under the BSA (and for banks, under parallel requirements of their federal functional regulators). SARs are required where the filer “knows, suspects, or has reason to suspect” a transaction conducted or attempted by, at

or through the financial institution:

(1) involves money laundering;

(2) is designed to evade any BSA regulation or requirement;

(3) has no business or apparent lawful purpose or is not the sort in which a particular customer would engage; or

(4) involves the use of the financial institution to facilitate criminal activity or involves any known or suspected violation of federal criminal law.

See, e.g., 31 C.F.R. § 1023.320(c) (SAR requirements for broker-dealers). Generally, the reporting threshold is $5,000 or more. For banks, if the suspect is unknown, it is $25,000 or more. For MSBs, generally, it is $2,000 or more.

According to the letter issued on 20 July, 2022 by US Senators to the Director of the Consumer Financial Protection Bureau:

‘Instant payment services, such as Zelle, provide users with the ability to transfer funds in real time to family, friends, businesses, and strangers. The benefit of speed comes with a hidden cost. Fraudsters and scammers are drawn to these platforms because it is all too easy for them to convince a consumer to use their phone to send money, which they will receive nearly instantly.

Operators and owners of these services, while touting their convenience, have not worked sufficiently to safeguard consumers and have instead sought to avoid providing reimbursement when their customers are defrauded or scammed.

In these circumstances, consumers are often on the hook because existing rules do not reflect new technological developments. Under the Electronic Fund Transfer Act (EFTA) and the CFPB’s Regulation E, a consumer is protected if they are tricked into handing over account information to a fraudster who then initiates a transfer. But a consumer is not protected if they are tricked into opening an application to transfer funds directly to the fraudster. Consumers should be protected in both circumstances. According to press reports, one of the nation’s largest banks (which co-owns Zelle) has denied reimbursement requests even by customers with a “spotless 25-year history” with the bank. The CFPB should send a strong signal that the agency expects banks under its supervision to bear more responsibility for letting scammers and fraudsters onto services that they developed and that they currently market as safe platforms to send and receive money.

All we are asking is for the CFPB to similarly protect banks’ customers against transfers with “fraudulent intent” involving other consumers on payment services that banks themselves own, operate, and control. Because even one instance of fraud can wipe out a consumer’s personal finances, the CFPB should strike

a more appropriate balance between preserving the benefits of faster payment options with curtailing consumer harm.’

Coinbase as well as hundreds of other platforms worldwide are crypto currency service providers which can’t protect you properly of the fact of being scammed. They keep saying that they are not liable and banks from their side keep saying that the customer authorized transactions voluntarily. It seems like a circle and each financial institution keeps taking the responsibility off their shoulders and blaming the customer. However, I believe that the time has come to change the angle of view and stop blaming poor victims of scam. All the involved financial institutions should do their work properly and not only be focused on the fees they are having from their customers.

Sincerely,

Goek Lie Suryana

My Buys have been disabled since before April of 2021. Coinbase has not found a resolution to a problem that has existed since before April of 2021. I have spent at least 25-30 hours or more to get that restriction removed without success. Since I could not get my gmail account resolved, I tried to use my protonmail email address and open an new account. That was a mistake and the same restrictions followed to my second email address.

However, I was the one who figured out that I had 2 email address's and deleted the original gmail account last Friday December 30, 2022. After deleting my gmail account, I was unable to upload my ID's unitl this morning. What is amazing, is the fact that I have provided the same unexpired Texas drivers license, same physical address, same phone number. I also have provided a current debit card. 

So, with that being said, I have been trying to open an account for over 20 months and I cannot fathom the lack of common sense approach to resolve this simple issue. I have provided everything that Coinbase has asked me to provide without any resolution. So know they have asked me to wait until February to be reviewed again. No explanation. Wow!

Coinbase's customer service is lacking to say the least because my case is almost two years old. In this current crypto winter, you would think exchanges such as Coinbase would be willing to resolve issues to add to their customer base. Evidently not!

About half of the customer service reps were helpful and respectful, the other half were rude and not very helpful and hung up the phone on me. Very sad.

Coinbase Support +1~858~800~0661 Free Helpline is excellent.

Coinbase does have a more user friendly interface than most but also higher fees than most. When it's having problems or #down

Report to Coinbase Helpline +1~858~666~0562 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through 2FA. I have an authenticator but got assistance

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

11 months later and no resolve. Coinbase left me in the dust when a hacker logged into my account skipping my two step verification. Coinbase allowed the hacker to sell $1,500 of my shares and withdraw $2,000 from my bank and PayPal. Not a single warning or notification. Within a 24 hour timeframe MY SHARES WERE GONE, and I was out $3,500. My bank and PayPal were the only ones who notified me.

The funniest thing is when I make a simple transaction, I go through so much verifications, it felt like national security. When the hacker does it, not a single warning. So I tried to get help from Coinbase, their response, "it's not our fault". I asked to get the name of the bank account owner where the money went and their response, "it's private".

Stay away from Coinbase, there are so many complaints from people getting robbed because of their weak security system. In the end, it's not their fault.

Coinbase Support +1~858~666~0562 Free Helpline is excellent.

Coinbase does have a more user friendly interface than most but also higher fees than most. When it's having problems or #down

Report to Coinbase Helpline +1~858~666~0562 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through 2FA. I have an authenticator but got assistance

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

I am shaking with anger at the ineptitude of this company. I followed all the videos and how to's provided to me and after doing so I was assured by Coinbase customer support that the money had moved to my coinbase account successfully and they had to investigate why it was not reflecting.

I then received an email to say that becuase I had copied the id my money was gone forever and there was nothing I could do. I had not copied the id and had instead used the suggested id as I had linked the accounts.

How is there 0 recourse?

It's unacceptable.

I need an answer

It’s a well organized scheme, always properly built to look extremely real. My account was frozen earlier this month and I felt it was almost impossible to get my money back. However Markfisherjr was a life saver, I'm so glad I came across him as I was able to recoup all my money. You can send him a mail through Markfisherjr @ outlook.com if you need help getting your money back from your frozen account.

The old adage buyer beware is certainly true with this platform. My account was hacked on 9/7. I received a text message stating that there were some suspicious activities on my account. I contact the Coinbase through the chat feature and was told that nothing had left my account so tried to discuss with the person in chat. I was told to lock my account which I did, nothing could be done until it was unlocked. So, three days later I got into my account and emailed them about my account being hacked. There replay to put it briefly was there nothing they could do. Now what I would caution other crypto buyers about, someone hacked my account and an made a withdrawal, and me the account owner could not get in for 3 days. If that is the kind of service, you want then by all means go with Coinbase for your crypto purchase. For the services I received from then I would have been better off playing the lottery at least I know my odds with them.

Coinbase does have a more user friendly interface than most but also higher fees than most. When it's having problems or #down

Report to Coinbase Helpline +1~858~771~8677 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through 2FA. I have an authenticator but got assistance

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved.

On august 30th I opened a coinbase account to buy crypto currency. After making my crypto purchases, coinbase intiated an account closure on my acccount citing some kind of violation which they did not elaborate on or were specfic about. They then told me to clear out my crypto wallet but the wallet was essentially empty. Then they started debiting my acount for the purchases I made but my coinbase wallet remained empty. Coinbase essentially took my money, did not provide the product I purchased, and then initiated a closure of my account without giving me access to any product I purchased or explaining to me where that money went.

I put over $6000 dollars in coinbase Shelba it never went up. It went down. I had $980 left in my account and all of a sudden I received an email from them about my account will be locked if I didn't verify it asap. I did and something happen to lock me out. I called support and they said I needed to do an ID check. Well they locked me out of that. I had to send in my ID another way. Still locked acct. they emailed me and told me my money was gone, my shares were sold. The money went to an account unknown. I am so furious with them. I really think they have my money. I am going strong now to find out. They want even replace my shares.

In may22 coinbase sent me an email stating I hadnt responded to a previous email and now my account is restricted pending the info they requested. I never received the email I requested they resend which took weeks to get a copy..the customer service no un the uk is on voicemail and you cannot leave a message. There is no uk support or physical office I'm pretty sure that's against FCA regs.fast forward 2 official complaints placed and last response they are now asking for a visa or a work permit for a country I dont need in order to stay. I'm building in a foreign country and spend time out of the uk. They asked why am I here and all kind of weird questions and then nothing.. I have replied and no response. Disgusting customer service take your money out of this scammy exchange

This is a properly organized scheme, everything was working well until it was time for me to make a withdrawal, I was unable to after several attempts. I almost gave up until a colleague recommended coinreclaims, They were of huge help as I was able to get back all my monies. Nothing feels better than getting the required help that you need. Send a mail to ([protected]@ coinreclaims.com), a representative will be assigned to you.