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Coinbase

Coinbase review: I got suspicious this was not right. 27

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Author of the review
12:58 pm EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I responded to a magazine ad for some coins and coinbase.com employee guided me to some other products. He got me to buy $5 gold coins. After they were delivered I got another call to complete the set. He said they would need to go through quality control first before they sent it out. I haven't heard from them several days, so I got suspicious this was not right.

27 comments
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hrtyui
US
May 24, 2017 8:00 am EDT

withdrawing funds from my coinbase account.
Complaint Rating: 0 % with 0 votes
Coinbase makes it very easy to deposit funds and buy ether and bitcoin. However they make it very difficult if not impossible to withdraw funds. Their "customer service" is a joke. You get a robotic reply with no specificity. They should be investigated by the authorities.

They still have not returned my money. I am not going to invest more.

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John Blaid
US
Nov 14, 2017 6:24 am EST

Problem solved and I got my money inserted to my original bank account after 3 weeks.

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Jonathanames
US
Aug 20, 2018 7:42 am EDT

Are you from US, and have a verified coinbase account? Then what are you waiting for when you can be earning up to $25, 000 weekly, with your empty verified coinbase wallet

No scam
No Investment
100% risk free

Ask me how if you are interested text me on
+[protected]

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Kalab Unger
US
Aug 20, 2018 6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

it would not let me tap more than one digit, very frustrating considering it asked for at least 2...

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Allwyn Levine
US
Aug 20, 2018 7:00 pm EDT

I closed my account Feb 2018 I had Bitcoin I asked for the monies to be put in my checking account I provided all the specifics Where are the monies? Coinbase emails me that they are having trouble automatically taking money from my credit card

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ASH1973
GB
Aug 29, 2018 5:29 am EDT

I made a SEPA deposit transfer of 20 Euros to my Euro account on the 3 weeks ago, since then no money has been deposited into my account. 
I have sent Numerous emails to the support team which has resulted in nothing more than email replies from staff or automated replies from.

ATW

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Patrick7788
US
Sep 01, 2018 11:51 am EDT

They withold your money and will not allow you to transfer all of your money at once or move more than $10K worth of coins in a single day. Its grand larceny and I invite everyone to complain to the NYS Dep't of Financial Services. Here is the complaint form. http://www.dfs.ny.gov/consumer/fileacomplaint.htm

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Ronald z
US
Sep 01, 2018 1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase has frozen my account for no reason. Has stolen money from my bank account. This is a criminal company. Can never talked to anyone.

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Andrew Carrera
US
Sep 03, 2018 12:05 pm EDT

Y'all are refusing to answer my calls or emails I'm tired of bots I need a rep person never use coinbase!

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John Blaid
US
Sep 05, 2018 1:35 pm EDT

It's been over 2 weeks since I've made a transfer of money to the COINBASE account and so far the funds are not showing on my COINBASE account nor are they reversed back to my bank in Sweden. I've made a email request about this but no answer or reply so far. This is not acceptable.

My case reported on coinbase support page is #2309133.

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Alex Houben
US
Sep 11, 2018 1:57 am EDT

Hi,

I wired 1000 euro to my account and the next day it was added to my wallet. Now 2 weeks ago I wired 25.000 euro and it still is not added to my wallet.
No response from support after several mails. Only the f@#*ing bot : I can take till 5 business day...

Where is the money?

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Gabe Fine
US
Sep 18, 2018 7:19 pm EDT

Well I couldn't find a way to contact Coinbase. The only page that let me send them an Email kept redirecting me to their bot which didn't help at all.
I simply would like to know when and if Buying and Selling be supported in Israel.

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Clifford Jones 09
US
Sep 19, 2018 9:23 pm EDT

Just Called on +[protected] and I think they are a third party company to whom coinbase has outsourced their customer support. I had issues with loading my account and withdrawal issues as well.
They assisted me in getting it fixed.
Big Thanks

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Matt1405
GB
Oct 15, 2018 7:59 pm EDT

Hi, i had over £300 in my coinbase account. I have not done any transfers. Where is my money?

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Bullwind
US
Oct 16, 2018 1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have an active account at Coinbase. Three times I have wired money to my account successfully. On August 7, 2017 I wired a substantial amount to my account that has not shown in my account. Today is Aug 11, 2017.

I am preparing a lawsuit. This is no way to run a business.

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Sam Sisavath
US
Oct 21, 2018 5:55 pm EDT

i can not even login to my account, you supposed to get a sms text to login. Was working fine for my first 2 months as a member, but now it does not work.
I have tried to call them, email, and tweet them...its been weeks with no answer.
I can no longer login to my account. I only get automated messages saying how busy they are.

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Nick Mudge
US
Oct 22, 2018 10:07 am EDT

I paid $2, 029.80 on 12 June 2017 to buy bitcoin.

The money was taken out of my bank account by coinbase and I never received the bitcoin.

I sent many support emails to coinbase about this and I never received any response.

I would like a refund of the money or the bitcoin I paid for added to my coinbase account.

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Howey88
US
Oct 23, 2018 1:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had submitted a payment back on the 15th June using the details supplied in the EUR deposit. I have sent several emails with bo response as the payment has not appeared, I have checked with my bank that the payment has been received but nothing shows in my account with coinbase. I would like someone to reply to this complaint with the next steps

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Stephen Renton
US
Oct 23, 2018 1:39 am EDT

I sent $5, 000 to coinbase and their transaction screwed up and showed it as under $1. Been trying get customer support to reply for a WEEK now.

STAY AWAY from this company and their god-awful support!

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hrtyui
US
Oct 27, 2018 7:11 pm EDT

Coinbase makes it very easy to deposit funds and buy ether and bitcoin. However they make it very difficult if not impossible to withdraw funds. Their "customer service" is a joke. You get a robotic reply with no specificity. They should be investigated by the authorities.

They still have not returned my money. I am not going to invest more.

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flamrest
GB
Jul 31, 2022 10:41 pm EDT

The time I got stuck was when they won't let me verify my account, they just never accept my documents. I had roughly $106K in my wallet, GRILLA CAPITAL LTD assisted me in getting my capital back.

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ba549me123
Seven Hills, US
Oct 11, 2022 8:30 pm EDT

after months of verifying my idenity over and over they are still holding my account hostage i cant buy or sell and i am missing crypto thats been hacked or stole it satrted back in july 7/7/2022 i just got off the phone again with the samr result its now 10/6/2022

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mjbird
ashland city, US
Feb 22, 2023 3:37 pm EST

i have/had 2 accounts 1 was hacked and locked down, the other was also blocked by coinbase ive sent multiple emails, faxed id records and they still wont unblock me, probably 1500 gone and 1200 in the other. anything i can do to be added to a lawsuit? or other help? please let me know, mjbird70@aol.com

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satenef218
New Jersey, US
Jul 18, 2023 3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase customer service +@ 1~858~867~6711 debited money refund any problem just solve

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Davidfiranj
Dallas, US
Dec 06, 2023 10:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase is a legitimate cryptocurrency exchange and trading company.Other exchanges differ from them as per experience using Coinbase has been quite amazing. Users could buy crypto straight with bank account, an option that many exchanges don't offer.

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Dr Wood
US
Oct 08, 2024 5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Although I was having trouble withdrawing money, I appreciate that HERSTEL.CO made sure that all of my unprocessed withdrawals were handled.

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Grey Bolton
US
Oct 19, 2024 1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They will promise you effortless income as a means to lure you to making investments that will never metamorphose to something worthwhile.

  1. Coinbase Contacts

  2. Coinbase phone numbers
    +1 (888) 908-7930
    +1 (888) 908-7930
    Click up if you have successfully reached Coinbase by calling +1 (888) 908-7930 phone number 0 0 users reported that they have successfully reached Coinbase by calling +1 (888) 908-7930 phone number Click down if you have unsuccessfully reached Coinbase by calling +1 (888) 908-7930 phone number 0 0 users reported that they have UNsuccessfully reached Coinbase by calling +1 (888) 908-7930 phone number
    +1 (773) 409-4128
    +1 (773) 409-4128
    Click up if you have successfully reached Coinbase by calling +1 (773) 409-4128 phone number 0 0 users reported that they have successfully reached Coinbase by calling +1 (773) 409-4128 phone number Click down if you have unsuccessfully reached Coinbase by calling +1 (773) 409-4128 phone number 0 0 users reported that they have UNsuccessfully reached Coinbase by calling +1 (773) 409-4128 phone number
    CRO
  3. Coinbase emails
  4. Coinbase address
    548 Market Street № 23008, San Francisco, California, 94104, United States
  5. Coinbase social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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