Coinbase
Reviews and Complaints

I have had uncountable issues with being able to log back into my account after I was hacked and defrauded of thousands of pounds in January 2021 and coinbase support has been extremely poor in being able to resolve this.
I have raised numerous support tickets and keep getting automated replies with no progress and still no access.
Back in January 2021 I requested for my account to be locked after the hack and since then I have been unable to log back in even after following all the suggestions from the authentication help steps.
I am tired and so disappointed because I have missed various opportunities to build my portfolio with all the pump and dump that has been happening in the crypto world. I am beginning to think I will need compensation for losses incurred since January but not sure of how to go about it.

Bank account purchase of $1000 to purchase XLM was successful. Transferred this amount to Coinbase Wallet and the amount is missing. It was successfully sent and received but shows $0.00.

Over 15 emails sent to customer support and they keep dodging this issue and telling me that I had the wrong address. This is incorrect as I own both wallets.

Coinbase Case# [protected]
Coinbase Cae# [protected]

On April 9th, 2021. Three out of state representatives for T-Mobile accessed my account and did a SIM swap, which allowed the to access my Coinbase account. Per Coinbase I disabled my account within 30 minutes of the attack. I have since secured my phone, opened a police report and am working with T-Mobile to address the three employees who accessed my account. CoinBase will not work with me or respond to me in regards to allowing me access to my disabled account. I cannot move forward with my local police or with T-mobile in any sort of resolution because Coinbase will not allow me get a transaction history. I have no way of seeing what digital currency was taken, how much was taken, and all hopes of any type of recovery for the currency is lost as more time goes by. Coinbase. This refusal to enable my account also denies me any access to any money that is currently in the account. In effect they are holding my money hostage. In June of this year, 2021, I am entailed to an airdrop of a substantial amount of Spark Tokens, due to the amount of digital XRP I have paid for and secured on their site. By denying me access to my account, they are also in effect stealing from me. I have repeatedly asked for a response in enabling my account, in which I have been ignored. I have asked for a transaction history to move forward with litigation against T-Mobile. My next step will be to seek a lawyer and file a suit again Coinbase for not allowing me access to my account and funds. I have opened a Coinbase account, number given above. There is no response to this case. I attempted to open a formal case, and it was promptly closed by Coinbase.

Dear Complaints Board,

My name is William Rayman Cook. 7 months of waiting, 7 months since my account was locked. I've tried in every possible way to re-enable my account. You've asked for verifications for all of my documents, which I've passed without issues. My account was locked from the moment I've deposited the funds via Bank Wire, I have the proof also. You've sent me an email stating that you decided that I'm not eligible for using Coinbase services, but unfortunately, you give me no option to withdraw my funds. My bad was to deposit money and invest in xrp, then you restricted my account and then you decided to end xrp (ripple) trading on your platform. Please put yourself in my situation and see what you would do, it's unfair and I need to have the possibility to withdraw my funds or transfer my xrp balance.

You've requested documents, selfies, selfies holding my id, on and on I've passed the verifications, you've provided dates when I will be able to use my account, never happened, you provided me unknown reasons. Nothing is straight with your company. After some time you've disabled my account for good, now I'm unable to login in my account, I can't check my money, I can't do anything, again abuse from your side. You've requested verification and to change my password, I've done it again, successfully and you said "Account under review
Your account recovery should be ready by:
April 17, 2021 10:06am"
which was again ignored and another month passed. I don't really understand what your problem is with me? I'm an old man with cancer and never done anything wrong in my entire life, I just want my money back!

You've restricted my account, you've disabled my account, you've closed my support cases and are still doing wrong things to me. I'm done with this, you must finish this, I don't understand how you can exist as a company when you do this kind of thing to people. I want my account and my money back today!

I don't need robot replies, I don't know why my previous case was closed, when my account should be opened by 04/17/2021? How do you explain that? You are humans too, put yourself in my situation and ask yourself how would you react instead of me! My case was closed without letting me know: Case #04906448. Why? Why? Why? It doesn't make any sense, you ask for verification to reopen my account, I've successfully verified everything and still my account is restricted and temporarily disabled? WHY? This is my money, I'm sending emails and making complaints for more than 5 months. I'm unable to login in my account, I'm unable to withdraw my money, even if you open my account and you keep is restricted, I'm unable to withdraw my money because I have my money in XRP and you don't trade it anymore, I have no solution and I need you to open my account and to be able to withdraw my money!

Coinbase randomly pulled $250 from my linked bank account. When I contacted them about it they froze my coinbase account for their review process. After reviewing and determining that they didn't steal my $250 even though it was never returned or credited to my coinbase account my account worth about 4k has not been re opened. I can not get a live operator to review and reopen. Just remail auto responses that don't address the issue.

I locked my login last month and they will not enable it my, I had 500 in my account and may have lost it all my email when I locked it was [protected]@gmail.com I had to chang everything my number was [protected] I lost my phone so I got access to a old coinbase account and made a deposit transfer from my [protected]@gmail.com coinbase to try to get back in, im not receiving any updates or nothing terrible everything I just want my money and close my account my ticket last used through numerous tickets was [protected]
[protected]@gmail.com I do admit I locked 2 from my authentication mistake and from email hackers in my building, my nuber is [protected]

I have 13 cryptos when I last saw 2 month ago and I have it on paper

Hi
I can't get in my account I believe someone has stolen my money. I need help.
I'm still waiting to hear from you. The only way my account could be interfered with is you did it. When a text came letting me know my password was to be change, I never put the code in to accept the new pass word. I then call in for my account to be block. Which was about 5-10 minutes for that to be done So I don't understand what is going on. I have been waiting to hear from you. Let me know. If it takes 3 days for transaction to post, then what is going on. Let me know something. This is a great big deal to me.
Wand Easter

My bank wire transferred $7, 600.00 to Coinbase, Inc depositing the money in their bank (Cross River Bank) at 1:22 PM CST on 05/06/2021. The deposit has not placed in my Coinbase account. Coinbase sent specific instructions on how my bank was to transfer the funds and to the best of my knowledge my bank followed the instructions perfectly. All attempts to contact Coinbase directly by phone failed. Only automated responses from Coinbase. My bank provided an IMAD number to prove the money was transferred.

cannot send or receive from my Coinbase account. There was a negative balance on a purchase i made so i put in funds to cover the shortage. The deposit shows in my account but the negative balance still shows on the purchase. I have contacted the several times but just keep getting sent to their help page. I have filed a complaint with them but they have not fixed my account so i can trade again . CASE #0514238

On 3/21/2021, I used my Visa debit card online to purchase $300.00 USD of Bitcoin and Ethereum cryptocurrencies from Coinbase. It is now 5/5/2021 and I have no idea what happened to the balance of these two cryptocurrencies Coinbase charged me for buying AND then have transferred to my Exodus wallet! I do not see any balance for the two in my Exodus account and for some reason, I am unable to even receive any verification code sent to my cell phone.

I have followed all the steps Coinbase recommends in case a customer is unable to receive the verification code on their phone. Nothing has worked and Coinbase is doing nothing to help me resolve this issue.

I am not going to wait days or even weeks or months to find out what Coinbase and/or Exodus has done with my funds. Considering the amount of money Coinbase is having deposited with them from investors around the world, it is shameful to me that they don't even have a legitimate toll-free number to contact an actual person.

My $300.00 could have easily been $3, 000.00 or far more. The amount is not the real issue. The lack of transparency, cooperation, and responsibility Coinbase is showing towards the public is.

I will not rest or stop my efforts to find out what happened to my funds until I can recover them.

My mother & multiple references of mine recently have invested funds on & around April 13th & for very non-descript &/or outright false reasons, their funds are still being held. Coinbase has held My mothers funds over & over again even when in contact with her. We believe many peoples funds are being held by Coinbase so the company can use the funds to invest & day trade with before they actually make them available to the traders. Money comes out of the bank & days or weeks later they are finally allowed to access them on Coinbase. Something is not right here. We will be in contact with all of the account(s) info in the near future.

My name is Anthony Johnson, my Coinbase username is AJ4359.
I can be contacted via [protected]@gmail.com
On 12 February 2021 I paid £100.00 (online payment) from my Lloyds bank account into my Coinbase account. Lloyd's Bank confirmed that the £100.00 had been debited into Coinbase's bank account
Lloyds Bank confirmation of the payment details to Coinbase :
Transaction reference: 300000000718302401102021021282630989
Beneficiary sort code: 40610
Beneficiary account: 14

After waiting 5 days I couldn't see that the £100.00 had been deposited in my account, so I contacted Coinbase Customer Support to complain and to ask the to returm my £100.00. Shortly after, I received a message from Coinbase stating that they would investigate my complaint and that they would get back to me within 10 days. After 10 days I hadn't heard anything, so I complained to Coinbase Support again. It's now 28 March 2021 and I've still not had any update from Coinbase. Btw, its very difficult to complain to Coinbase, their Customer service is notorious for being terrible.

I have a total of about $130 and coin base that I have not been able to access for about six months or a year. I have filed many request for help. It appears the people in customer support at coin base are not literate. They keep sending the same boilerplate stuff do this and do this.

My account is been locked by customer support and they refuse to recognize or to resolve this issue.

I would like to clearly state that these folks need to be banned from the United States of America and doing business here. Any assets that they have here in the US should be seized to compensate for the poor service to the people who suffered at their hands.

Date of incident - sometime week of March 2, 2021
Client number - not avaible as my account was zeroed out as if I never used it.
Incident - I opened an Account with Coinbase in October2, 020. I have the bank records showing deposits to Cpoinbase of $6500 from 10/20/20 to 1/7/21. I made various crypto coins purchases and trades like XRP, DASH, ETH and BTC.
When I looked at the account early the week of 3/2 the account was about $12500
When I looked at it mid-week (March 4 ) it was zero and all my records were gone, including my transaction records. I contacted Coinbase and have heard nothing. I did close and recover my account but nothing happened with that.

I want my account back with its value of the cryptos I own (BTC, ETH and DASH) restored.

I am also contacting the State of CA to report this.

Since opening an account in Feb of this year, it's my second problem with Coinbase Pro. First they sent an email stating my probation was up on some of my money and I could do what I wanted with it; only they did not release the money for days until another amount matured. Now I'm locked out of my account with a statement that says my name and birthday don't match their records. I checked what they have and it does match. I've resent my ID twice and am still getting the same message. I've opened a trouble ticket, but nothing has happened so far. I've got a lot of money tied up in Coinbase Pro and they won't let me access it.

Where Is My Money, This Is Outta Hand #coinbase """REFUSE""" TO PUT MY TRANSFER FROM Karitbit To Coinbase Into My Account, It's Been Since January 29TH .
I've sent over 10 messages along with the Transfer Documents showing my Transfer, it's for $1506, I Need this TAKEN CARE OF. I've included 2 screen shots of the Transfer Documents showing everything.

I am locked out of my account, I cannot get these people to unlock My account... I have tried for 2 weeks plus to get back into my account. All I get is Emails that ask if the issue has been resolved. I still have the issue, temporary account deactivated. I have sent many emails to them, I cannot get a person to talk to. It is a constant issue, going on over10 days.

Called support number found in search under coinbase support guy who answered said wallets were corrupted and should be fixed immediately which he die transferring all my funds into new wallets whose addresses he sent me sent confirmation also for each transaction all statin
They were from coinbase
Nesty day with no funds in account I knew I had been scammed for about 19000

I have lost access to my secondary email to my vault, and i have been trying for months to contact coinbase about this but no support. i really need the funds out of my vault transfered to my wallet. but i have failed to get a response from coinbase

I have tried to work with Coinbase for several weeks and cannot get them to help me with the 2 step verification using the Google Authenticator. My app no longer works because I changed my phone. Reinstalling the app on a new phone does not help. They have said that I called and locked the account. I do not have a customer support number and could not have. After explaining this they are not responding. I sent my ID for authentication and have asked them to call or use ZOOM. Still no answer.

Hopefully I will get a response by using this platform.