Comdata
Reviews and Complaints

I recently started working at a restaurant and I was given a pay card that i'll be receiving my money on. When I called the number to activate my card I was told to enter the card number then asked to enter my birthdate so I could create a pin and activate my card but it would keep saying that my birthdate didn't match my account and my boss said everything was correct so I know that my birthdate isn't wrong on my account. I talked to a representative and they told me I had to wait 48 hours to activate. After 48 hours I still am unable to activate my card.

My comdata card has the allpoint symbol on it so I went to the allpoint atm because its supposed to be a free charge to withdrawl money. I first checked my balance and it printed a receipt that said I had a balance of $355.27. I then proceeded to withdrawl $340.00 out of my account, except the atm processed the transaction for longer than normal and said "your transaction has been cancelled we cant proccess your transaction at this time." and then switched screens and said "thank you for using this atm." no money came out of the machine and so I then re-entered my card and checked my balance and it printed a receipt that said I had a balance of $12.27. At this point I took the receipts to the cashier in the cvs and asked what I should do, and she said to call the number on the atm because there was nothing she could do.

On july 12, 2018 I went to get mcdonald's and my card was denied two times so I used a different card that I happened to have. When I was leaving the mcdonald's I got an update on my phone telling me that I was charged twice for the meal. So now i've been charged even though the card said that it was declined. Also the card didn't ask me once for my pin number which seems bizzare and crazy. Overall this card is faulty and declines your transcactions no matter where you are. It basically just steals your money whenever it pleases and it's extremely annoying. I will be calling customer service.

I was incarcerated from march 8 2018 to may 4 2018.in between that time I had my last pay check loaded to my card but when I came home to check the balance on my card it was $0. Online it tells me I had several charges from playstation all from march 13 to the end of march that I could not have made. I disputed those transactions and was told there was nothing you could do for me to contact playstation. I contacted playstation after emailing comdata fraud disputes and getting no reply and they can only refund 54.36 back out of 524.00 in fraudulent charges. My case number with playstation is [protected]. They will not refund the rest and this issue needs dealt with! I worked hard for my money and want it back!

About a month ago, we decided to start giving fuel advance. Our factoring co. Gave 1500 dollars or half the load to someone who falsified all the documents. We have talked with the factoring co, comdata, local law enforcement, as well as where our load wound up, in texas, also in california where the load originated. No one will do anything. Comdata is the only check we have had stolen in the past 15 yr. We have been in this business. They preach security but don't stand behind their business product. Our factoring co. Cut another 180 dollars out of our account a few minutes ago and gave us the 20 dollars left over. We are struggling to survive as it is and christmas time is here. If I had any choice of the way I would be paid now, I would not choose comdata. They can't tell me they didn't have surveillance cameras where the check was cashed. Over the years I have told the bank tellers, sorry, but these are the most secure checks. It always takes twice as long to do my banking because of the call ins. Comdata is not the reputable company we thought they were!

Unfortunately, the new job that I am really excited about uses comdata. I haven't even started getting paid yet, and have had two negative experiences already! The first one should have been a very simple lost/stolen replacement card. The card was sent to the wrong address and I admitted that it could very well have been my fault. I was transferred all over the place just to have the issue resolved and a new card issued. Then today, I got two new cards in the mail. I wasn't sure which one I should activate, but when I went through the ivr, it required that I put in a card number (so I just picked one) and it activated it. I got to a customer service rep (who right off the bat sounded absolutely miserable) and I explained the situation to her. I told her that I wasn't sure if I activated the right card, or if it mattered, and that I just needed to know if I activated the right card. All she kept repeating was "the card ending in * is active." I re-worded my issue multiple times and by the fourth or fifth time that she told me that my card was active, I said, "I don't think that you're understanding my question. I know that the card is active (for the 5th time), that is not my question. Do you think that you could transfer me to someone else please? (in my most polite voice that I use when I am at work) instead of transferring me, I sat in what I thought to be the qeue for another rep, until I was disconnected...
All said and done, I would not be using this company if I had a choice. They are disorganized and have zero customer service. I still don't know if I activated the right card, but I guess calling them isn't going to answer my question anyway...

I was in horrible situation. The company comdata network inc somehow got the access to my account and they started to take money from me. I noticed it on time and simply blocked it. These # refused everything and of course they didn’t return the stolen sum. I just wanted to warn other people that the company is awful and really dishonest. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

Comdata want's to profit on transactions and employee wages from their employer. Nobody should use comdata unless there is no option to use their financial services. There direct deposit options are limited in the amount and are based on profiting the most possible from every direct depost, atm transfer as well as wage transfer. Its great for an easy money cashing scheme. Comdata is based on steeling hard earned money on charging for financial transactions, screw comdata and all those who profit from their fraudulant banking ways. Comdata specifically made claims of false information from my employer to prevent users from transferring funds from their own account to not use comdata in any way possible.