This is the second time we have had fraud on cards in the past 4 months all cards are set to day limits and we get the day limit. Then states away the card will be used for 4 to 500 hundred over limits
Which I don’t understand what y’all have to investigate because the card has already been used over set parameters. So should be pretty easy to see it is fraud on the first time we just lost. Because we did not catch fraud within 10 days we caught it in 2 but getting you peoples on phone an being Abel to understand the rude person takes time. Especially when you have to work as I do. So now it has happened again we filled out form and y’all say 30 to 90 days. Which is ludicrous and you want pay interest on the money. I feel like it is an inside job, to be honest y’all probably did it. How hard is to look at a customer account and say oh? He was here and the card was used states away in a half hour. Oh and it is over the company setting for card. Which is why I think ur steeling the money. Because it should only be you and me Abel to access the settings for limit of card. But the amount of customer service in resolving this is absolutely absurd
Desired outcome: Get my $ that was stole/lost by you. Your lack of security either way for the cards. They are not secure and you take zero responsibility in keeping them secure y’all should be before Congress for these shady deals y’all run