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I booked a flight through flybe from birmingham to edinburgh last year sometime in november.
After completion of the booking, a page came up saying that I was eligible for a 15 pounds off my next flight to flybe. Tempting right? I thought so too. Clicked on the link to the voucher, and an email was sent to me. See appendix 1.
Note how I do not have to enter my details to login if I were to click on any links in the email. And the password is the same password used for flybe. How convenient.
Anyway, my first flight to edinburgh from birmingham got delayed by 2 hours. My flight back from edingburgh to birmingham got cancelled. Sent an email to flybe, last year. No response till date.
Now, i've only just check my hsbc uk account, and was shocked to see so many "intl" transactions even though I haven't had that many overseas transactions for the past 2 months since I am back in singapore now. I believe i've seen these transactions before today, however i've been using my card for overseas payment to regularly. So I thought these intl charges were fees for overseas transaction. But definitely not this month. So I checked all transactions with intl as the header. Completesave.Co. Uk.
Called hsbc to dispute these charges as they as I honestly believe to be charges taken out from my account without prior consent. Transferred from 1 department to another, the first contact with the customer service agent counted only 4 charges. She then transferred me to the security and fraud team, or some similar department. While trying to connect me by placing me on hold for roughly 15-20 minutes, I checked my email inbox/spam/trash folder and searched for complete savings, that was how I found that email, and logged in to the website to cancel my account. Refer to appendix 2 for the cancellation confirmation. So if I were to receive similar transactions, I am very certain it is no longer a fault of mine.
Once successfully transferred to the security and fraud team, the lady refused to believe that I did not provide my details to complete savings, as it was a subscription fee that was charged 8 times. (Possibily suggesting that I should have checked my account more regularly? I dont know) informed her that I am very certain that I have never ever never ever provided any card details to them. She went quiet, and I ask if I could dispute these charges then. And so I was transferred to chris from the disputes team, or somewhat similar department. He was very helpful, but informed that he would not be able do a chargeback for these transactions, but can put a stop to similar charges in the future. Plus other disclaimers. Well that was perfectly fine. I am just a poor international student from singapore, I am not a high flyer with hsbc. So maybe no goodwill compensation was deemed necessary.
Now, where do I go from here to get back the 80 pounds that was charged. Why would flybe be an affiliate with such a website? How much affiliate commission would they be getting from this? If completesaving is as good as some review states, would they be kind enough for a payout of that amount? Or would it be as bad as some users review them to be.
See how they are a company registered in switzerland (Fine prints on all their email) , so any law suite or bbb contact from anywhere other switzerland would not have any effect on them. I believe there will also be a disclaimer that protects them from any legal action taken against them. Correct me if I am wrong.
80 pounds may not be a large amount to many, but as an international student, it should be able to finance my utility payment for at least 2 months. And it is definately not about the money at this point, more so on how they use such discount/rebate offers to trick people into clicking on the link, or how such reputable and legit companies like flybe would tie up to affiliates with completesavings. From my understanding on reviews online, online merchants like pizzahut, argos are all partners with completesavings.
While I hope that I might be able to get back these charges, however slim the charges maybe, please be careful whilst making online payments. Do not click on dubious links with offers/discounts. More often than not, they should be phishing scams. Just purchase whatever you need and go. Being a budget traveler and using flybe cost me more than what a normal flight carrier would.
The complaint has been investigated and resolved to the customer's satisfaction.
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This company have been taking £10 a month for my account for no reason. Accidentally signed up when buying tickets through the trainline.
Currently trying to close the account and claim my money back.
Hello Ms_kuk:
We just read your post here and would like to assist you.
The Complete Savings programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. The only way you can become a member of Complete Savings is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and then click a yes button to agree to our membership terms and conditions. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.
Currently we are unable to identify your membership record to resolve your query. If you have not done so already, please contact our customer service centre on [protected] (freephone) or at customerservice@completesavings.co.uk. I can be contacted directly at mary@completesavings.co.uk. If you contact me, please reference this forum.
Kind regards,
Mary
The Complete Savings Customer Service
I had 20 pounds out of my bank account without permission using my bank details. Called the Complete savings by phone and they said they would cancel my membership and couldn´t get my money back. I didn´t subscribe any of this as I don´t buy anything online except my flights by Ryanair. Would you please help me to have my money back. This is a fraud and should be reported to the police. Thanks
I had booked train tickets 12 month ago and have only noticed now that complete save have been taking £10 a month which totals up to £120 pound I did not agree to this! It is totally unaceptable that they can do this they said I will get £30 back and have had to complete a claim form for the rest I am now waiting on a decision as to whether I can have my money back that they have taken without my consent
They made an unauthorised debit of £15 to my account this morning.
hi i want to open . tell what i have yo do . and thise cost, . mr .parasram deo marahrj.my=[protected]. tell whart .my e maild= deocotton1@aol.com thank you .
I have been just found that they are debiting my credit card without my consent, as well! I have never authorised them to do so. this must be a big scam!
I do want all the money they have taken from my account back!
Reza
A charge of £15 was made to my credit card without authorisation by Completesave
These are taking £15 per Month unauthorised from any one in my Family I would like it stopped I have input red Families email addresses in website and it doesn't recognise any of them [protected] number does not exist
Barclays gave me a different 0800 phone number that worked but the number was helpful and it was cancelled both worn Bank and completesave
I have been charged GBP15 on 7th Aug 2015. I did not authorised such payment. Please help to check how I can stop such charged and how to get refund?
I have had three payments of £15.00 taken from my Halifax account in May, June and July after buying tickets from the Trainline.com.
I have noticed complete save.co.uk have been taking money from my account each month without my prior knowledge or agreement. unscrupulous scammers.
I purchased a watch which I thought was direct from Debenhams also perfume. Complete save are taking £15 per month out of my account. I did not authorise this whatsoever. I will be perusing rembersment.
I meant complete save Funkey Pideon same company the woman told me they are together in this Scam don't use Funky Pigeon either I want police to take it further
Complete save found out I had an account with Funky Pigeon they offer you saving on purchases from them they are another company of complete save they then take money from your bank account they already have your details and must be doing this on other sites it's one big scam and I want the police Auction Fraud to take action I have also spoken to Met police London and in talks with them I will. Keep you updated get your money back it's a crime.
Hi! I would like a refund please as I have been charged 30£ when I didn't sign up for anything. Once last month and again thus month. Not happy at all!