CompressionSale
Reviews and Complaints

I ordered the incorrect item from this company and immediately called customer service to ask that they remove this item from my order. I was assured it was removed. When the package arrived the supposedly "removed" item was there along with the item I did want and I was billed for both. I called Customer Service (what a misnomer) and was told that I needed to go to the website and fill out a form, then return item at my expense. When I explained that I Immediately called after placing this order to change it and was told it was removed, the representative said "I see where that was done". She said she would call me back. No phone call. I called again the next day and was told, basically, too bad. When I said would not do business with them again due to this HORRIBLE Customer "Service" I basically was told nothing.. I have ordered several compression stockings from this company in the past few weeks but NEVER AGAIN!

Do not order anything from this company! Their customers service is just about as bad as there is! They keep jerking you around hoping that you will just get tired of it and forget about it. You can only communicate with them by Email. If you call the customer service number that's what it tells you. So after several Emails the stockings are still sitting in my house. I hope to at least eventually get a store credit so maybe I can buy 1 pair of stockings to replace the 2 I had originally bought. You see they find it necessary to charge a restocking fee for stockings they allegedly can't resell.

Stay away from the website www.compressionsales.com. I ordered from them, but they twice delivered wrong items. I returned them and paid for the delivery. They promised to return money and provide new order, but they again failed. I was furious and told them to return my money, but they again told me to wait and still no response from them.The worst company ever, so avoid these ### and post comments about your experience with them.

Avoid compressionsale.com like the plague! Any positive review you read about this company is bought and paid for by them. Anyone who has actually dealt with them would never say anything positive. These guys are liars and crooks, and judging from other reviews, i'm lucky I even got any product in return.
If you purchase and try on a product, they will only accept it back for store credit, no big deal, as this is their policy that I knew beforehand, however when you send in a return, they will not process it until they feel like it. You will literally be waiting for a month or more to get the products you paid for. Then after they sit on your return for a month or better, they will ignore your emails, tell you something has shipped when in fact it has not, and then to top it all off, they don't send the correct color. After replying back to them regarding the latest screw up, they now simply ignore my emails.
If you want to purchase from a quality company that values your business, go with a site like brightlifedirect.com. They will accept any returns, will expedite any order to you whether it's new or an exchange, and just have generally all around good customer service. They sell the same products and you will never wait more than a week to get them, usually less.

Wow, where to begin! I have moderate to severe medical grade lyphedema in both lower legs where I need to wear
full compression hose, especially necessary when traveling. This is something I take very seriously as risks for blood clots are increased in people with this medical condition. I had a business trip coming up and ordered $300+ of
new hose as I would be traveling multi-city and needed to replace existing hosiery. I ordered 13 days prior to my trip with
expedited (extra charge) shipping (3 day delivery). Plenty of time before my trip, right! Well, not the case. 3 days prior, still no
stockings! I called and spoke with Kathy (the manager there) who said she would re-route the package which was already on its
way (via snail mail) to my hotel in Dallas and assured me that I would receive it within 2 days (well before my departure date). Well this did not happen. In fact the package was delivered to the hotel 3 days AFTER I checked out. Here we are, more than 6 weeks after my initial ordering and I still do not have the package (which is still in Dallas at hotel). I have called 7 times over at compressionsale.com and have spoken to Kathy and Love, have waited extreme lengths of time while they put you immediately on hold. After being told that a new shipping label would be sent to the hotel to reroute it to my home, 10 days later I find out that a new label was never sent. Then Kathy informs me after yet another call, that she will fax a label over to the hotel. 7 days later, I call the hotel and they inform me that a label was never faxed! I put in yet another call into Kathy who smugly states that her fax machine seems to be unplugged (really?). Finally, ...FINALLY... I have her fax the label to my house! I almost have to wonder if this is a rouse of a company as I am shocked, really shocked that they are in business after reading all the bad reviews (unfortunately I see them AFTER I ordered from them). Well, this consumer will never order from that online retailer ever again and I highly recommend that anyone who dares roll the dice and places an order, that they assume that their order will never arrive, or will arrive incorrectly processed or several months after they placed their original order and GOOD LUCK trying to get anything close to appropriate customer service. Buyer BEWARE! There are plenty of other legitimate online retailers of compression wear - seek them out.

I ordered two pair of compression socks as a Christmas gift in November. (Plenty of time to receive) When I received them, one was used in a package. When I called to complain I was told to submit complaint on line. My response was I have to wait 72 hours before they would tell me if I could send them back. (I had to have permission to send back their mistake) I then received an authorization code with strict instructions on how to send them back AT MY E XPENSE. It's now been 10 days since my delivery confirmation verified that they received them back and they will not respond to me as to when they will provide a replacement. 4 emails have been sent to a direct person in returns with no reponse. When you call they tell you, you have to email returns. Horrible experience. With one day till Christmas, the gift will not be received and I have woirked 10 times harder trying to get their mistake corrected than any other gift. Will NEVER do business with again!

Terrible experience. Worst customer service ever. Unwilling to accommodate the customer. It has been almost two months since I placed my order, and after going through the hassle of obtaining a return authorization and sending the product back in, I have been completely neglected. They have my payment, and I have no product. I have had to file a claim with my credit card company".

I gave the customer service rep a number off my stocking and asked if that was correct. She said yes. Got the stockings not even close. Called to return and was told I was out of my range for return I could only exchange them. I received them a week ago, it took almost a week to get them to me. Every employee there is rude. It was not worth the headache I now have.

They sell compression socks. I bought models from 2 different brandnames: Trueform and Second Skin. They were advertised as 15-20 compression. What was delivered was identical socks in different packaging, with a price difference of $3 per pair. When I contacted them, they indicated that the policy was "buyer beware" and refused a refund for the difference. They claimed one line was a discount line, but admitted they were the same product. In any case, the socks turned out to be flimsy and not at the advertised compression, as far as I could tell.