Conexis
Reviews and Complaints

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I have the same problems with Conexis, too! They keep rejecting my claims even for co-pay! I had no problems with them last year but this year their service is really crappy. Still have quite some money left in my FSA account and I only have a little over a month left to claim it or lose it. What to do?!

My gut feeling is that Conexis delays card distributions, mine for 7 weeks after payroll deduction begain (no reason given); they deny legitimate claims, that can be resolved but only after much fighting, and threaten card cancellation... all as a method of strong arming customers into forfeiting their money.

I don't know if it is Racketeering, but it certainly is bad business.

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to minimize their payouts of cash. Everybody affect should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I feel your pain. They may be having Corporate Cash Flow problems. Everybody affected should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

I could not get reimbursed for $5000 because I filed the claim late. I called UCSD benefits, but was told that nothing they could do. They would keep the $ to cover operation cost.
Who pays them? Come on this is my $. Whatever happened, give it back to me!

Conexis is a shady business. UC should have their records audited. They've tried everything to get me to write them checks or hold my money. When I call customer service, it is hopeles, so I started sending proof of ebrything to my benefit manager (UC systems) and she forwards to their account manager and gets the problem resolved. I will NEVER participate in a plan with CONEXIS again. it is not worth the headaches, the harassing letters, the stress thay they cause me telling me that I something wrong when I happen to keep all my paperwork. They even broke down a charge by a pharmacy in 2 amounts out of the total I spent in one day so that the prescription proof would not match. Awful business practices.

PLEASE HELP!

I just got a letter from CONEXIS stating that because I did not replied by April 15, 2010 for their request to explain card transaction (several thousand dollars for LASIK) I have either to send them a check to repay this or it will be reported on this year income!

This is insane, because in Jan'2010 CONEXIS requested this documents by sending me an e-mail "(This e-mail contains a link to important information regarding your benefits. ") asking me to log-in and read the message. I completely do not remember any statement that in that on-line message that CONEXIS is actually asking me for any documentation.

Actually before and after the LASIK surgary CONEXIS representative told me several times that I do not have to submit anything because the transaction (using credit card issued by CONEXIS) was already accepted.

I feel that It was well done scam, as I have no idea until today that CONEXIS requested anything and there is a problem with my payment for LASIK surgery.

WHAT can I do?

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

3/19/2010:

SUMMARY CONCLUSION: I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having cash flow problems from what I've experienced and they are holding a lot of our money which we may never see again.

I am having similar concerns as the COMMENT POSTED ABOVE about CONEXIS who administers the University of California FSA employee accounts. It almost seems like they are having CASH FLOW PROBLEMS which is scary given that they get the payroll deductions automatically and up-front. I hope they are not going bankrupt. :-{

MY EXPERIENCES: Most recently, I have submitted four claims to them for reimbursement going back over 30 days now for the 2009 year and the current, 2010, year. According to CONEXIS, two claims I submitted last February (2010), via mail, in two separate USPS mailings on different days; well, they say they have NO RECORD of them when I followed-up with them. Obviously I don't have "proof" that I mailed them. So I FAXed them a letter with my distress and copies of the claims I had previously USPS mailed them. It has been a couple weeks now since they received my FAX, yet they have NOT been processed/paid/rejected/acknowledged in anyway. Even more curious is that they requested documentation for some of my 2010 benefit card charges (VISA), which I FAXed to them in early March, and they were accepted within 3 days. It is curious to note than when documentation is sent to substantiate charges they have already paid via VISA, those get processed in a reasonable time, and maybe because they do not have to send you new money. However, for the claims reimbursement requests that would require them to physically send money directly to the customer, those now take weeks/months to process assuming they don't somehow disappear from their radar. This may be an action of convenience on their part. I can't help but wonder. I have about $750 in 2009 claims pending. If they can hold me off until 4/15/2010, then by law they can keep my money.

A couple of other 2010 reimbursement claims I mailed about 10 days apart have not been processed either. One dates back to March 1st of 2010 (~20 days ago). I'm suspecting they may be in the process of losing those claims, too. Yikes! The last reimbursement I got from them was 2/22/2010 for 2009 charges I incurred and submitted a claim to them on 2/2/2010. 20 days, but it got processed eventually. The last four claims I've submitted however, NOTHING! I've started keeping a confirmation report of the FAXes I've resorted to in the last week or so to give my complaint more credence than mailing documents to them via USPS. I think I'm going to contact my local campus benefits office to see if they have any insights into what CONEXIS might be up to and call them on it.

Regarding your complaint about blocking your benefit card, this same thing happened to me. Once they send you a request for documentation notice, they are very quick to block your card just a few weeks later if you don't immediately respond. Last year I tried to use my card for a co-pay and the charge was denied. When I called CONEXIS then and there to inquire as to why, the gentleman told me it was because of a 'request for documentation' notice several weeks prior. However, I was adamant that I had sent in what they requested and he was able to access and check something in their database tied to my account which showed the documentation I had sent them (apparently they scan everything into an image database). He acknowledged that the documentation was received, but for some reason "it never was processed" He could not explain why YIKES! I asked him to take the hold of my card so I could use it to pay my co-pay, but he said "I'm not authorized to do that" and he would need to send this other department a request. I asked him for him to call me when it was fixed, but he said he wasn't allowed to make "outgoing calls". Yikes again. CONEXIS messes up but there is no phone call telling you when it gets fixed, NO apology, NOTHING. About 2 days letter, I checked my account online and they had processed the documents they had and reinstated my card 'privileges'.
Given all this, I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having cash flow problems from what I've experienced and they are holding a lot of our money which we may never see again. Sad, but maybe true.

I just hope I have sufficient time, before 4/15/2010, to get their attention which I think I know how to do.
I'll let readers know here what the outcome is.

Conexis has drafted my bank account after authorization was revoked. Customer service is a joke. sent me a refund check for overpayment of 1, 539.42 which was returned to my my bank due to insufficient funds! Was told by CS they would send me another check, but have not received. THESE PEOPLE ARE INCOMPETENT!

Drafted my account after authorization was tken from them. change in premium with no explanation...customer service is horrible...sent me a refund check for 1539.42 and the check was returned due to insufficient funds and my bank charged me for their NSF. WHO are THESE PEOPLE!

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I have had the same 5 month ping pong silliness with Conexis. Its not been 5 months and they've only recently admitted that they made a mistake in telling me where to send my reimbursements and now are retroactively reimbursing me after the term as ended on my FSA. I also still have other receipts that I'd held on to over this time, until someone could clarify for me where I was supposed to be sending them. I am looking for the best route to take to file an effective complaint against the company.

I called the corporate office too, thanks! For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

Conexis has my money, it's on record that I paid, but they aren't forwarding the "data transfer" info over to AETNA -- so I have no card, no number, no coverage. Every time I call Conexis, they have their reps LIE and tell me the info was sent. I call AETNA, their rep checks their system, and still no transfer. This has gone on for a week now. Conexis tells me I have to wait 5-8 days for "processing" (even though it's all computerized - basically it's as if they are sending an email). Rep said they put the "data transfer" through to AETNA on Jan 3, even though I paid Conexis in mid-December! I should have already been covered by Jan 1 -- why did they wait until the 3rd to send the info? Either way, no data transfer was sent on Jan 3 anyway...that was a LIE. It's already Jan 11 - and STILL NO COVERAGE. I have a baby girl who is my dependent, and she is also without coverage because of this.

Basically, Conexis is attempting to pocket a weeks worth of my money since they are not paying AETNA with that money for that week. Nice try. Sadly, they're probably doing this to more than one person...

Insurance fraud is illegal, and that is exactly what they are committing.

I'm calling my state officials tomorrow, and reporting this to the BBB, as well as alerting everyone on the internet about this horrible, corrupt service. I also have a few media contacts, so if they don't want to also be in the news, they ought to stop this nonsense now.

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to minimize their payouts of cash. Everybody affect should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to minimize their payouts of cash. Everybody affect should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

Also, COBRA law states that if you do not make your payment by the deadline that you account can be canceled without the possibility of reinstatement. Unfortunately, this is cause to cancel your account.

Can you really blame CONEXIS if you entered you bank account information incorrectly? The confirmation number only confirms that they received and are processing the information you submitted. I hope everything works out for you!

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I wholeheartedly agree with the complaints about CONEXIS. I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to minimize their payouts of cash. Everybody affect should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

I have this non-sense for a while, but I am convinced this program is simply a method for getting ex-employees off of the insurance as quickly as possible. They are vicious and completely full-of-###. Finding evil unprincipled corporations in the US is not difficult. I think is it the fault of our employers for using them. Whenever you start a job I suggest you ask if they use Conexis for post employmet benefit management. If they do it says more about your employer then it does Conexis.

My company transferred their COBRA handling from Ceridian to Conexis, as of notification from January 25, 2016 to March 25, 2015 They claim they have not received payment of $2100 dollars for 3 months of coverage only one month. Now I still do not have coverage when I went to pick up my prescription and they told me to call Anthem direct to let them know I have had coverage effective 3/22/2016 when it should have been back dated to 3/1/2016 they blame the transfer from a different company as to the delay -- is this not breaking insurance laws?

I believe Conexis is the worst company I have ever dealt with. I agree 100 % ithe bad comments above. I am listing below my claim against them and their stupid dance around the claim answer.
My Request:
August 12, 2015

To: Conexis
PO Box 223646
Dallas, TX [protected] via email:

The President
Mr. Joe Jackson
PO Box 223646
Dallas, TX [protected]

Mr. Pete Sardy

Conexis failed to provide the transfer of Anthem coverage to Cobra for a period of 47 days that is June 27, 2015 through August 11, 2105.
There are numerous facts that resulted in this which can definitely be proven that this delay was caused by Conexis. My wife had surgery in early June of 2015, as the billing shows but was unable to get the post surgery care to this day, causing a lot of pain and suffering because our medical insurance was cancelled as told us by Anthem.

1. You were contacted on July 1, 2015 to transfer the existing Anthem insurance to Cobra.

2. On the web site we were falsely advised by Conexis that in order to provide coverage for Nighat Afreen only, I (Nawaz Qureshi) must also sign up for the COBRA coverage despite the fact the US Battery Company HR had advised me that I had the choice to sign for any coverage of my choice.

3. Upon letting our HR of your misinformation on July 7th, 2105, I was advised that this was an error on the web site that I should call and sign up which I promptly did.

4. I was told on the web, and on the phone, that the first payment is not due until September 1, 2015, and that this is the “grace period”.

5. I sent the first payment through my bank on July 24, 2105. Still, there was no medical coverage, despite the fact that this was a couple of months ahead of the so called grace period.

6. Upon calling (with the usual long hold and transfers) we were wrongfully told by David at Conexis that the payments through the bank are not acceptable which was extremely surprising.

7. We were also told by multiple people that “unless the payments are received, there is no COBRA coverage provided”. This requirement was not mentioned to us before and we cannot locate it on your web. Why do you have the “grace period” during which there is no coverage? This does not make any sense whatsoever to us.

8. This information was so shocking and big surprise, that we immediately sent you the next two months’ worth of payments checks by registered US Mail. Which has been accepted and the checks cleared.

We request that you refund the insurance premiums charged to this account for the time period when there was no coverage. The refundable amount is as follows:
Assuming 30 days as a month, the daily premium is:

For Me: 47 days X $57.95 / 30 days = $90.79
For my wife: 47 days X $403.04 / 30 days = $631.37

Total to be refunded: $722.16

Your prompt handling of this ASAP will be greatly appreciated.
We hope you refund this because it is not right, or legal, to charge for something and not give that something and keep the money.

If we do not get a response from you within by August 26, 2015 we, will have no choice but to take all legal means to collect it.

Sincerely

Nawaz ...

And their dancing response without dealing with the real issue. Needless to say, we paid for and did not get the badly needed coverage and therapy
after surgery.
Secured Message
From: CXO Customer Delivery
To: ……..
Date: 08/25/2015 07:44:28 PM GMT
Subject: COBRA Account Inquiry

Case# 2965395

Thank you for contacting us. Timely payments will prevent any break in coverage or delayed of active coverage. We understand your concerns relating to your insurance eligibility status for the dates of 7/1/2015-8/11/2015. In most cases, it can take up to 5-7 business days for the carrier to update their records once payments are made. As stated in the COBRA Election Notice, you must make your initial payment for COBRA coverage no later than 45 days after the date of your election. Although your first monthly premium for Julys coverage was not due until September 1st 2015, coverage will only reflect active for each coverage period once payment for that coverage period is made. Once paid, any claims that were initially denied can now be reprocessed thru your insurance carrier.

The premium payment for July was not received until 8/3/2015. The remaining premium balance for August and September were made on 8/10/2015. We regret any infusion or inconvenience this may have caused. Your spouse’s account is currently paid thru 9/30/2015. For months after, payments are due on the first day of each month of COBRA coverage, you will be given a grace period of 30 days after the first day of the month to make each monthly payment. Coverage’s will be provided for each month as long as payments for that month is made before the end of the grace period.

Please contact us for additional assistance.

Thank you,
https://MyBenefits.CONEXIS.com
Rodney Gaines
Written Correspondence
customerdelivery@conexis.com
phone [protected] Fax [protected]
------------------------------------------------------------------------------
P.O. Box 226466, Dallas, TX [protected]

Bad response above without addressing the issue:

CONEXIS processes Fee administation payments, Premium payments, Subisdy payments, and FSA benifits, Participant payments, etc. The biggest problem CONEXIS has is receiving SO MANY MULTIPLE payments for multiple CONEXIS accounts, because so many different payments are being received to the same, and different P.O. Boxes. As we are trying to get this resolved through Orange and Texas offices please be aware of the direct P.O. Box for each separate department of CONEXIS receivables. If you are paying a FEE PAYMENT make sure you send it to the Orange Office with the correct correspondence with your payment i.e. readmittance advice- THIS IS KEY FOR EACH PAYMENT- CONEXIS RECEIVES HUNDREDS OF CHECKS/ACH PYAMENTS DAILY, SO CORRECT READMITTANCE WILL GUARANTEE THE FASTEST AND MOST EFFICIENT PROCESSING OF EACH CONEXIS PAYMENT. The OR/DR/PID/Case number is KEY when making a payment. When paying ANY CONEXIS bill- include the readmittance advice!, PLUS include the OR/DR/PID/Case number on any check you are sending to receive the promptest check processing and the least likeliness of dropping coverage. REMEMBER MOST LIKELY ONE TO FOUR PEOPLE ARE PROCSSING 400-1000+++++ CHECKS A DAY. In my experience in working with CONEXIS the only time coverage is dropped is when payments can't be identified- Either company checks don't match with our client information (different compainies paying other client payment- where checks can't be identified with the client, different payments are being sent to the wrong department- where it takes that department days to figure out where it goes- when processing hundreds of checks each day, when clients are paying the same bill twice because they are reading the bills/readmittance advice incorrectly, and when clients are paying multiple checks in one check payment- i.e. when a company is paying a fee and premium in one check payment. The best way a company can pay different accounts under the same or different account numbers i.e. when a company is paying a a fee/ premium or fee/subsidy is to write 2 separate checks. Also, to avoid being dropped make sure to send any payments 2 weeks before the due date to avoid any backup with checks being received, as well as any other problems

For help call Conexis V.P. Dee Dee at [protected] She figured out my 'problem' in one day. Do NOT waste your time with the customer service numbers.

I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to minimize their payouts of cash. Everybody affect should immediately call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

Conexis appears to be designed to set up COBRA benefits for cancelleation. I mailed my wife's premium payment on 12/31/2009. In February they send us a letter saying the insurance is being cancelled for an alleged non-payment of the premium. However, they cashed the premium check on Jauarny 19, 2010. I have sent them a demand letter demanding reinstatement by the close of business this week. I am going to file a Complaint with the Califrornia Insurance Carrier on this.
I am considering filing a lawsuit in State Court for fraud. This is the second time they have pulled this on us. We are buying a separate health insurance policy just to get out of this wev of deceit.

This has to stop. All these employers are dumping their statutory responsibilities off on third party companies in terms of maintatining COBRA covergae for their employees. Employers should be prohibited from "off-shoring" this responsibility. Most people on COBRA were laid off by their employers and now are left battling these meaningless COBRA adminsitrator types. At least with a former employer you knew who in HR you could go to if there was a problem. This faceless orginization is the problem - a disconnection between the former employer and former employee as to their mutual responsibility. COBRA really does need to be reformed so you could maintain a direct action against your former employer for the ineptitude or fraud of some third party administrator they employ.

We have yet to receive any documents from them as well. They have running us around so we miss the Dec 31 for the subsidy. We called them many times and warned them.

Let s regroup and file a class action law suit against this piece of garbage company...
PhoenicianPride@hotmail.com

Oh My Goodness - They are by far and away the WORST company I have EVER dealt with. Last year when we first signed up for Cobra after I left my job after my second baby - they NEVER did send us the papers in the mail to sign up - I called everyday for 2 weeks to get them to fax them to me - all the while they are telling me to wait and that they were mailed...I couldn't afford to wait much longer because you only get 3 weeks aftger they mail them to sign up. So they tell me to sign up online - it won't let me past page 3 of 8 - so I call and to this I get a response that it must be my computers...so I called my dad in a different town and have him try on his computer and it did the same thing - so I highly doubt it was my computer. So i call again and I make a supervisor fax over our enrollment. So we finally get signed up for the remainder of 2008. Then for 2009 - it took them weeks to send it to me and I again called everyday till I got it - was told I could not do this on online. So - I didfinally get this one in the mail and faxed it back AND mailed it back the same day. I elected Vision and Medical for my spouse, myself and 3 kids...In FEBRUARY - I happened to check our online insurance account that shows processed claims etc. I was checking for how much we had spent - and I saw DENIED for my infant daughters 4 month checkup - no coverage was the reason. I ran downstairs and looked at my papers and Gabi was put down and checked on my sheet for medical and vision as well. It was midnight so I had to wait and then I called them in the morning and Conexis said they sent my form to BCBS and it was an error on their end. I called BCBS they said they never got the paper from Conexis - which is BS because the election form is only 2 pages so for them to have the 4 of us covered and not my baby is bigus it all came on the same paper - I spent the next 3 days calling and calling until they agreed to refax the forms over and BCBS then did update Gabi and I had to call back because they had not done so retroactively - so I had to call CONEXIS again to have them fax proof back from January 1st...ridiculous.

SO - this year I started early asking for annual enrollment because I know my company that I used to work for does it mid October. I called in Oct and someone at Conexis told me that I would have to contact my old employer for those forms...I told him that wasn't right and he said that is what his "sheet" said - so I hung up on him and called back and got someone else who told me that yes they would come the first week of Nov. So by Nov 20th I am a little antsy - I call again - they said they had been sent - I give it a few days - I finally open a complaint case - I get a response asing for more info - I give it and lo and behold she did send me my stuff via secure email - I filled it out and sent it right back via fax and mail again - I called 3 days later to make sure they recd it and some idiot verified for me that "yes your 2008 had been recd..." to this I lose my temper - It is almost Dec 2009 - why the heck would I be verifiying 2008! So she did some more checking and yes they recd 2009. I made her read all of it to me to make sure they got all the kids listed. Everything seemed great! 2 days later I get a voicemail - sorry maam your forms won't be accepted. So i called right away and asked what that was about - i find it strange that they told me they did not know what the voicemail had said so I decided to verify they had recd the forms again - this time they said they NEVER sent them to me...I yelled into the phone that I could send a forward from the email they sent me earlier that week. So then they backtrack and say that was the wrong form and should never been sent. So i ask when the correct one will be - aso you might guess I called 5 more times before I got it - and a supervisor "Jerri" said that as soon as she got the forms from my old company that she would fax and email them to me. I called her everyday for 5 days and every day she would have someone tell me that she was "checking for me everyday" I called on Friday Dec 4th and got a helpful lady who said she would send a note to the acct mgr to get me those forms from Nationwide...I called back on Tuesday and another rep told me they were sent on that Friday! ugh - so I ask to talk to Jerri becuase i did not get the fax or email she had promised that she had been "checking for" everyday - what BS - and the rep I asked said "supervisors don't take phone calls" and I said well that is interesting because I talked to her last week - now let me talk to her. I complained to Jerri about what the rep said and she blew it off - then I asked why I was not emailed or faxed...she blew that off and said "well I can fax them now" and she did. But no responsibility is taken for their LIES. So I immediately fax, email and mail it back in(for the record these forms as far as the coverage were no different from the first ones) and then I called the next day to see if received - they were but wouldn't be updated for a while on the system so I could pay for January...so I gave a few days - called back and some rep said they hadn't even been sent to the acct mgr to key so that the system even could be updated...so I asked to talk to Jerri - she was "busy" but I could talk to Danielle - who said she would send a req to get it processed rush and it would be 24 hours before updated to my acct but might not show on the system for 3 days. SO I just called today and finally got to Danielle after holding forever and she tells me that she never said it would be 24 hours. She said she got an email back from the acct mgr who said he would only key them in the order he recd them(it isn't my fault he is just getting mine - I would have done it in Oct - had they not screwed up) and I told her this and she said well I can send him another req - which is useless because she had found out yesterday that he wasn't going to do it and never let me know that. So I have now asked to talk to her mgr and got her voicemail and am currently waiting for a call back - they are WASTING time that is valuable to me - I think they make it difficult on purpose so people forget and then lose coverage - well I WON"T FORGET! if anyone wants to email me amanda_bartek@hotmail.com

Hey Ladies,
I have spent the last two days dealing with the exact same issue! I use check free and have an automatic payment each month to Conexis (online banking). I received a notice that my insurance was canceled for non payment effective 8/31/09. I immediately called because I had a check number and confirmation number of the payment - the money was taken from my account and was mailed two weeks before the due date.
They claim they did not receive it and the only way to have the coverage reinstated is to show a postdated envelope. The envelope was not returned to us. I emailed the receipt from check free, the bank has called and a representative from check free did a conference call to Conexis with me today. We have no idea what happened to the check. I am starting to wonder if this is not a way for them to get rid of those with medical problems. It is VERY unlikely that they did not get the check, and it wasn't returned either.
I had a lot of medical expenses the month of September that will not be paid and I take a lot of medicine each month that is needed to stay alive. I don't know what I am going to do. Surely something can be done about this - it is not anything I did wrong or anything I could control.

If you all come up with anything, please let me know. helenrobison@hotmail.com

Thank you!
Helen

Hello,

I am having similar problems with Conexis and am absolutely beside myself with frustration. I have my payments electronically debited from my checking account and paid directly to Conexis. They have my money and I have NO insurance! Thank GOD I recently took my 4 month-old son off of my Conexis insurance and got him on his own insurance with Kaiser. I have postpartum and dental issues and cannot go to the doctor because they have messed up my insurance. I noticed your post and wanted to contact you regarding getting an action started against them... I am on board if you are still interested... you can contact me at: hlibscher@yahoo.com if you would like to discuss this any further. I am sorry to hear that they caused you such grief as well and hope your situation was resloved!

Best Regards,
Heidi

They wouldn't let me talk to a human to pay. Their computer bounced me out the first time, the second time I got to pay and was rewarded with a confirmation number...only to get a letter in the mail saying I did not pay NSF and can't find my account number? Total BS...plenty of cash and same account number for over 30 years. Then I was told I forgot to enter the last number of my account...then I was told I randomly added two numbers to my account number! Hope this goes to class action! I called many times and was told it takes 30 days to review my case. Why are these customer service people answering phones if they can't DO ANYTHING! My open enrollment has now passed and I am trying to change my choice and they won't process the change. I just got a letter inviting me to put in a SECOND REQUEST...uhhh why didn't you listen to me the many times I called and the two times I had written? This reminds me of the active undermining of legal process another major Corp got busted for.

is there a class action lawsuit against this company Conexis and WageWorks?

My insurance was cancelled for no reason whatsover. I never received a letter of cancellation, telephone call or email. I tried to log on to my account two days after I made an e-payment only to receive a message that my insurance was cancelled and I no longer have web access. I was trying to reach soemone at Conexis to find out why I had not received the open enrollment information. If I had not done this my husband would have incurred thousands of dollars in medical bills for a scheduled surgery in just days of this happening. My payments are made electronically 2-4 days before the begining of the month. No one at conexis could tell me what happened. When I questioned the customer service person I was told" all we know is that there was an error." Conexies has non existant customer service. I was ale to correct this "ERROR" through my husbands x-employer with NO HELP FROM CONEXIS.

Horrible people. Agree with everything.
Has anyone litigated and/or does anyone have suggestions for legal action?

Conexis is a poorly run company at best and a fraud at worst. We retired in Jan and elected to take COBRA. Conexis has no record of our insurance and has not sent out the request for billing that it was supposed to do. We have called them and they are clueless. Our HR dept says it is the responsibility of Conexis to follow through and they have notified them. We are securing a law firm to sue them for failure to comply, negligence and mental stress.

My family has experienced the same issue with Conexis canceling our coverage even though we have proof of online payments. We have been given three different reasons for why we were cancelled: "Insufficient Funds" - this is false and have verified with our bank + the money is still sitting in the account from which we transacted for cobra payments; "ABA/Routing #" - this is also false as it was verified THREE times before being submitted online; "The employee called in and cancelled his coverage" - absolutely false as we were relying on our medical coverage for multiple procedures for all five of our family members and would never have scheduled any of those appointments thinking we didn't have coverage + we have prescriptions that we cannot do without and for that reason alone we would never cancel coverage. We involved the HR department at the previous employer and they tried to help out but managed to only be able to help so far. We have filed a request for reinstatement, providing proof that we made our payments timely and were still rejected. Calling in to customer service has gotten us nowhere. Conexis said they mailed us a notice warning us that they did not receive payment but we never received it. We have done everything we were supposed to do and by no means should have been canceled. Conexis appears to still be practicing the same profit-minded treatment of their clients where they 'trim the fat' by dropping of clients who are actually using the coverage. There is definitely something to this trend and I am interested in finding out what results all of you have attained thus far in your battles with Conexis: please post updates to your outcomes - thank you!

I have had nothing but trouble with Conexis for four months. They have not billed me until it was nearly too late to pay for my COBRA coverage (which I was able to pay by a whisker), and when my former employer switched to a new COBRA administrator, Conexis refused to send my account to the new benefits administration company. They say that I am under some kind of legacy retirement benefit system (which I am not, as I have told them multiple times) and so they are keeping my account. I am now just 10 day away from being canceled from COBRA, and do not currently have health insurance because I have no account at either company to which I can send my payment. Conexis keeps asking the same question over and over (do I want to have the retirement benefit account or the COBRA benefit account, to which I have always answered, I want the COBRA benefit account). When I answer, they say it will take 7 days to process my account now that they have the answer. They have been doing this for months, and now I am worried that I'm going to lose my COBRA benefits because of their administrative screw up.

Why is this company not investigated? Why has there not been a class action lawsuit? There are hundreds of complaints about them. They are either the worst run company in the world or they are clearly trying to perpetrate fraud by bumping people off of insurance.

I have been struggling to comply with the documentation requirements imposed by Conexis for legitimate medical expenses. I mailed documentation for the audit items, and they said "we never received it, why didn't you send it registered mail?" Then I faxed the same documentation, and have PROOF that the fax was received from the UPS store, and they still say they didn't receive it. PLUS, how can bills paid to "Comprehensive Pain Management Specialists" and "LabCore" NOT BE LEGITIMATE MEDICAL EXPENSES! !? WHAT, I went to LabCore, and spent $40.16 ON PIZZA?! THESE PEOPLE NEED TO BE UNDER FEDERAL INVESTIGATION. THEY ARE HOLDING OUR MONEY HOSTAGE!

I just started with the company last month and conexis has sent me Cobra information. Do they know something I don't? Am I being let go? Paranoid as hell!

Opps, It says " you can be canceled without notice for failure to pay"

I've paid them almost 1200.00 for two months of health care continuation. They swear they've told UHC and Express Scripts that I'm covered under cobra. So far, despite polite form responses to my complaints, I cannot get my scripts. Cannot wait until my new insurance kicks in. Scholastic Book Fairs, your choice of administrators blows.

It is now January 17th and the funds have not been added to my card. I have called four times and got the same answer.."tomorrow or 48 hours". Customer service is horrible. Just tell me the damn truth! I have bills to pay. If I have a time given where I can only use this money then make it available!

They are too frustrating, Canned answers no action. I filed a complaint with the DOI this am

That is not Dee Dee's correct line. She works in Orange at a (714) 567- number, but she is amazing! Word and Brown help desk Orange will get you to her.

For help call V.P. Dee Dee at [protected] She figured out my 'problem' in one day.

I am an ex employee. You people are complaining to the wrong company. You need to go to Word and Brown...they are they greedy ones...living high while you sit in a trashy clinic trying to get a flu shot with no coverage.. Word and Brown in california.. they are HUGE... do business with Anthem.. Helping make people mirable... believe me when I say they care NOTHING about you guys... only your employer or, x employer.. who as we know.. cares nothing about you

soryy i screwed you guys for 5 years but. I needed a pay check just like you

I feel your pain. They may be having Corporate Cash Flow problems which both causes them to collect monies without acknowledging your payment or they have another approach to conserving cash which is to claim to have not received reimbursement claims to conserve costs. Call your HR Benefits Office and post a complaint on the Better Business website for the respective State. www.bbb.org

Dizzy1988-

LOL- It cracks me up that you worked for Conexis because your answer is so typical of their culture. You would think a persons desperation for health care is "too funny"? The Conexis Web sites states 24-72 HOURS- not business hours. FYI- The BBB has Conexis listed as a C- in customer satisfaction- I am in HR and they are a nightmare to work with- If there are an benefits administrators out there- and you care about your employees stay away from this company.

this is too funny. im a former employee of a conexis and have help my opinion inside for quite some time. 85 percent of "issues" we have are because you either wait till the last minute to send your premium and expect it to be there and processed in two days or because you didnt take the time to read thr notice. NEWS FLASH! YOU ARE NOT THE ONLY PARTICIPANT! WE STATE, 24-72 BUSINESS HOURS, KEY WORD HERE IS BUSINESS HRS. MEANING 3-5 DAYS! Leason learned, dont wait till the last minute.

I too have spoken to Alex this week. I made the payment with 2 weeks to spare - check free automatic online banking. Got check number and confirmation number from them - have not had check returned. I think they threw it away so they could cancel my policy -- I had quite a few claims last month. How can this be fixed - have spent several days trying to get it resloved and they keep saying it is a Federal Law to cancel for non payment.
How did you get help? Sounds like you are making progress...

Good luck with it.