Continental Warranty
Reviews and Complaints

I PURCHASED AN EXTENDED WARRANTY FROM THIS COMPANY.I RECENTLY FOUND OUT THAT THIS COMPANY HAS GONE OUT OF BUSN.MY WARRANTY RUNS TO 11-2011.I TRIED TO CALL THEM BUT I GET A RUN AROUND EVERYTIME.I NEED TO KNOW HOW TO GET MY MONEY BACK FROM THESE PEOPLE.

These are one people who are sick and doesnt want to pay even a penny.. When they are taking money they take it and try to argue that the parts were not covered in the warranty.

Run far away from this company. I bought the Freedom plan from these guys and when my transmission goes out the want to be cheap and put in a junkyard transmission. Terrible customer service will never buy one of these types of warranties again.

I ordered this warranty for my 2001 Honda Odyssey with 135000 miles on it. My salesman went over and over everything that it covered. I've had 2 major repairs since I purchased the warranty and neither was covered - a catalytic converter and the air condition compressor. When I called about coverage, they said only the engine, the transmission, and the water pump are covered. What a joke! Both of those are major parts. I would have thought if the a/c wasn't covered, at least the catalytic converter would be, it's engine related! Obviously not. I spend way to much money to get the minimal coverage I have.

I immediately asked for a refund and I was told I would have to provide about a copy of my contract, proof of mileage, date I want the contract canceled, and I could send if via mail or fax, then they would tell me how much my refund will be, according to the mileage and date of cancellation. I want a full refund. It's a joke! BEWARE! I should have checked the internet immediately. My salesman was excellent, and excellent scam artist. BE VERY CAREFUL!

I have also sent over 5 emails because you can't get through to them on the phone. I have been waiting since 06/12/08 for my refund, and I have filed a complaint with the BBB. If that doesn't help, I plan to file a complaint with the appropriate state government office, go to my local tv station, and do whatever I can to warn other military families and others not to trust them. I'm a pretty easy going person, and if Continental warranty would have just responded to 1 email, I would not be this mad.

did you go after them legally? if so would you mind pointing me in the right direction?

1. A 2001 vehicle with 135000 miles isn't eligible for bumper to bumper coverage. 2. emissions components are never covered, even in a b to b policy. 3. It's not a scam if you are stupid

Poorest people. They make it so difficult for their consumers. They enticed and basically forced me to take up a contract with them. I am now trying to sell me car and when I call up CSR to find out about how much can I expect as refund on cancellation of my balance warranty they told me they cannot provide that unless or until I cancel. How dumb can that be?

I wanted to change my address they will not do that over the phone ? they make every excuse to not be able to help you.

Really pathetic.

Between I have been told that I can expect a cheque in 30-60 days how realistic is that?

Ajay - ajay_chordia@hotmail.com

I filled a claim for a torque converter yesterday And was told to leave the truck in the shop. I then asked what about my rental they said that they have to approve the claim first to approve a rental so I waiting to see what the out come will be. will post my result once my claim is handle.

Lots of loop holes in warranty contracts. See our "Cancel Warranty" section. Email us with any questions.

Regards,
Warranty Investigation Bureau
www.WarrantyBureau.com

Had a claim with this company and my claim was rejected because we did our oil changes ourselves as opposed to taking it to a garage. We didn't have adequate records so we spent money on a warranty that we could not use. What really ticked me off more than anything is that the individual I was working with Frank Summer would not return my phone calls and left me hanging for an entire week while I was incurring the cost of paying for a rental car while my garage was waiting for an answer from them on whether or not they would cover the repair. If I had to pay out of pocket oh well but don't let a consumer hang on like that when you already know you are going to reject the claim! I could have applied the $250 for the rental on my repair. Thanks for nothing Continental!

This contract holder has been very unreasonable, verbally threatening to our claims adjusters and staff, he also admitted to sending over falsified maintenance records and was also issued a restraining order in favor of the company due to his behavior. We reserve to option to reject or cancel any service contract due to false or misleading information, both of which were given by this customer. Please visit our BBB record. We have an A rating.

I purchased a warranty plan in 2008 and only 2 times have I been approved for services on my car. I was told by the agent that my car would be covered head to toe on all repairs that were NOT NORMAL maintenance. Every time I call about a repair needed on my car, I am told it's not covered. I have had my account paid in full for some time not and believe that I was taken in as a single mom and now just get the run a run around. That did I pay almost $3, 000.00 for.
Almost every repair I have paid for out of pocket and the last time (about 1 week ago) again put out $343.00 for tie rods that I don't believe are normal maintenance. I contacted Great American who is listed on my contract as contact for claims and much to my surprise, again, I am not covered. Where did my money go? I would like to know how to get a refund on my warranty purchase, if possible.

They convinced me into getting warranty on the condition if not used will refund amount of 1800.00 back . After several phone calls and emails I finally got a number they said they ran out of money and would send as soon as they could. the next time I got through which was couple weeks the company was resolved but company with same name and same people running it would not honor my refund they said that company is no longer there yet the same phone number and same company name and they had the nerve to ask if I would like another warranty with them.. How can they do that. I am disabled and I can't believe people can just do that. there should be a law against this...

I bought a warranty with Continental in July of 2004. Fortunately, I never had to use the coverage but I had a Guaranteed Price Refund Certificate with them that supposedly, if I met all the criteria would get $1, 748.00 of the premium I had paid in. In August of 2008 it was time for me to get my refund and I faxed all the information and documents they claimed I needed to get my refund. I called them every month or so and got the run around every time. Now, in July of 2009, I find out they've gone out of business and the whole company is a scam. I would warn anybody, DO NOT BUY AN EXTENDED WARRANTY FROM ANYONE ON YOUR CAR. I agree with the post before me. Save money for repairs and take care of it yourself.

Trying to cancel mine now, I used a credit card for automatic payments and had to cancel my card. NEVER allow them to debit you bank account. This is by far the worst warranty company I have ever dealt with, they make excuses why something is not covered and do not pay the taxes or shop fees associated with the repair. Although the online covered parts are somewhat extensive in text, the actual part coverage is very limited at best. Yes, there are items covered, but there is also an excuse as to why they will not pay for the repair of that part when it breaks. Common sense does apply here, if you don't maintain your vehicle, they will not pay for anything! The issue here is coverage of warrantee items (or the lack of) for a well maintained vehicle. REMEMBER-----there are always loopholes and these seem to benefit the warranty companies. I say keep your money and place it in a savings account for repairs, the cost of the warranty (with deductibles, taxes and shop fees) will more often than not be more than the actual repairs over the life of the contract.

I am unable to reach this company to honor their warrenty. All numbers are dead and a new company with the same name denies any connection to Continental Warranty in WA

I purchased my first warrentee in 2004 and had great service in Alaska with my WA policy. when I sold my truck they transfered my policy over to the new vehical the only issue was they no longer offered the military discount and they have respond quickyly to any claims and requests they also had the check ready to be sent once I verified millege and usage was recieved. I did how ever have a hard time tracking down the correct number to call but the number is given if you call the original 800 number. The new number is [protected]. They were very helpful w/ my concerns.

I have had the same problem with continental warranty, a check
for the Guaranteed price refund was to be sent out to me on Sept 30 08 I still have not recieved anything, I called today, the phone is
busy. I wonder if they are sending any checks at all. What can we Do! Kevin Polster Wisconsin

Not sure how many Continental Warranty companies there are, but the one that I have in my opinion is the biggest scam-artist going! I had there so-called Continental Gold plan for my 2005 Mitsubishi Outlander, and the transmission went. First they told me to go rent a car they would reimburse me $150. while my vehicle was being repaired. Well, once they realized how hard it was to get a tranny for my car, they then denied the claim, saying a leak caused the failure and the repair shop had already taken the tranny out of the vehicle! Dah, they thought it was the clutch assembly, and that was not a covered component. What were they supposed to put the tranny back in the vehicle til Continental could come and look at it! Plus it took then 5 days to even go to the shop, tying up there lift for a week! Fortunately for me, Bonner Chevrolet, of Kingston Pa who sold me the vehicle, stepped up to the plate and paid to have the vehicle repaired, it only took 2 months to get a tranny, lol but I got my vehicle back and all is good thanks to Bonner...NEVER EVER purchase a warranty from Continental Warranty Inc. worse company ever

I puarchased a warranty thru Continental who sold me to Great American. I bought the policy 2 years ago, and never had a problem. Continental even gave me back my $100 deductable twice when I took my car in for repairs. I guess I am one lucky customer, because of right now I have no bad comments to say. The sales guy was great. They even sold me a policy that I should not of even had for my car. I paid $2400 for $5000 policy. Sorry for all who got ripped off.

I cancelled my contract in aug of 08 and am still waiting for my refund every time i call i get the same bs i am about to sew the company for the full amount i paid them $1900 when they asked, all i want is my money its pissing me off really bad. i will also take them to court for lost wages and act like a collection agency charge them interest for the time that they told me it would only take 8 to 10 weeks i am on week 20 now

I got had by Dura Lube and their sales organization, administrator and lube organization. Bought the contract by phone while on the road for my wife before her '04 Cadillac SRX went over 50, 000 miles. We never got the contract or the product. We put down $400 and made 4 payments of $125 when we called to make use of our extended warranty, as our
car had just turned over 56, 000 miles. We got nowhere for three weeks of calling to make use of the warranty, by supplying service records per munufacturers spec's and the On Star dates of service. They denied the claim so we repaired
tee car for $2100.

i am waiting for the same for 90 days already...

My adjuster told us they were sending a tow truck to our chevy dealer on the 3rd of february, because the chevy dealer was $45.00 a hour higher than someone they found ( who knows what kind of work that they do) well today is the &th and my car still sits at the chevy dealer. we only have 2 cars and my husband works night work, we asked about a rent a care also on the 3rd, still waiting for that response, . I guess that would of made the chevy dealer cost sound pretty good, it is now 10 days and the car hasn't been started yet. Am I pissed what would you think!

I purchased an extended warranty for my 2017 Yukon XL in 2017 when I purchased my truck. Last week my truck started making a noise so I took it into the dealer. They said it sounded like an engine problem, so will call the warranty company to get authorization. Well you can believe my shock when they called me back to tell me that the insurance would not cover because I had modified the engine. Total shock as the only thing I did was change the air filter to a K & N filter which is a better filter than the stock one it comes with. They said that if I had a cheap stock one on it they would have authorized the repair. I told them that I was advised by the dealer to get that filter. They said it was not their problem and they would not authorize the repair. I told them the air filter did not have anything to do with the engine problem and they said "NO". This is not the first time they have declined a repair with this truck. In 2017 I had to have the transmission replaced, and their reason for refusal was that I stood up in flood water and got water in the transmission. Never happened! This company is a total RIP OFF! They just scam people out of their money. DO NOT USE CONTINENTAL WARRANTY!

The same happen 2 me, its been 4 months since, I cancel and never got my deposit... I even fax them my cancelation notice before it expire, and call multiple times and no respond. BEWARE! I cancel before the 1 month.

Very high pressure!

You are reading a comment by a client who tried to committ insurance fraud by signing up a vehicle that within 2 weeks needed a repair.

We denied the claim as being pre-existing, any sensible business would have and we offered the client a 30 day window to cancel our contract without penalty.

I find it disturbing that the person who wrote this complaint admitted to trying to file a pre-existing claim and called us crooks and a scam when he was obviously trying to rip us and our insurer off.

Any legitimate clients who would like to know about our underwriting period and also what we consider a pre-existing claim please contact us.

Stay away from purchasing this warranty. First of all they do not pay the nationally published labor rates. They pay only $78 a hour. You can not find a shop that has labor rates under the warranty amount. Secondly they do not pay for the actually hours stated by the repair shop. You may have a $100 deductible but you will end up paying much more. You can go thru a arbitrator according to the contract and if you lose, you pay the full cost of arbitration. They do not tell you that you can take them to small claims court. If you lose there you are only out of the court costs. I will see them in court.

I ordered a warranty from Continental and decided it was too much money and canceled it. Can anyone tell me why it takes them 4-6 weeks to refund a Credit Card ? When you go for a refund at Target you get it immediately or at most within 24 hours it shows up. Apparently, the company has no idea what customer service is. I would HIGHLY recommend that anyone NOT BUY a warranty from them.

I called twice and talked with FABIO a Customer Service Rep there and was insulted and hung up on twice. Now I know why I canceled my contract with them; it was just a gut feeling that they had some issues.

The company is a SCAM and I filed a BBB report on them as well as lodged a complaint with the Consumer Protection Agency. Please be advised if you buy a warranty from them you are going to get SCREWED.

I ordered a warranty from Continental and decided it was too much money and cancelled it. Can anyone tell me why it takes them 4-6 weeks to refund a Credit Card ? When you go for a refund at Target you get it immediately or at most within 24 hours it shows up. Apparently, the company has no idea what customer service is. I would HIGHLY reccomend that anyone NOT BUY a warranty from them.

I called twice and talked with FABIO a Customer Service Rep there and was insulted and hung up on twice. Now I know why I canceled my contract with them; it was just a gut feeling that they had some issues.

The company is a SCAM and I filed a BBB report on them as well as lodged a complaint with the Consumer Protection Agency. Please be advised if you buy a warranty from them you are going to get SCREWED.

oh thanks i will not buy their warrenty they smell fishy and i don't like fishy, you probably saved me about $1, 000, 000 or at least a lot o head pain thank-you

Lonnie is an idiot. Just google "continentalwarranty +scam" and you will find pages and pages of people with all types of cars, including newer cars, who payed for the warranty, but then were denied coverage when something broke.

ContinentalWarranty is clearly a scam based on taking huge insurance payments and simply not paying out when the problems occur.

I think Lonnie must work for Continental if he says "every complaint I hear..." and hasn't even bothered to Google "continentalwarranty +scam".

ContinentalWarranty is a total scam.

I find it very funny that every complaint I hear about this company about being high pressure comes from a car like this. A 10 year old car with 117, 000 miles and you cannot understand why they won't let you sign up whenever you want? Wow, if you really want to be insulted go to Honda and ask them to put Honda care on this vehicle, it hasn't been eligible for 7 years and 71, 000 miles. And the funny thing is, they built that car and haven't offered a warranty option in over 7 years. If someone else reads this and thinks I am out of line I am sorry, but calling someone high pressure for asking a client with this old of a car doesn't seem out of line to me, it seems like common sense.

Unfortunately it appears Continental is not a reputable organization. I purchased a contract on my Nissan Titan in 2006 and it was supposed to cover everything including electronic parts. I was traveling a lot then and never read the details after receiving the papaerwork and even that had to be sent twice. Now that I have a problem with an IPDM part they refuse coverage. as it turns out there is very little they actually cover. The Nissan Dealer was very surprised stating that all the other warranty providers they have dealt with cover both IPDM and the ECU electrionic parts. Their sales tactics and the actual results are both undesirable. I should have known better and I hope others learn from my mistake and the mistake others have made. A simple google of their name with the word "complaint" after it will tell you more than enough to know you should beware of these people.

I am amazed to read this complaint and of course the "Ex Employee" insider comment, let me respond as a six year employee.

We do strive to sell someone on the initial contact for the following reasons:
A.)First contact is in general the most honest a customer will be in regards to mileage accuracy, and also any pre existing conditions.
B.) The complaintee says we wouldn't just call back in 30 minutes, we talk to thousands of people daily who flat out lie to us as sales people claiming I need 24 hours or call me back next week. It is common in sales to hear these brush offs and lies so that for a legitimate client who really needs an hour we probe a little extra just to make sure that they are interested so we don't waste their time. I hope no one reading this ever has to experience calling someone who asked you to call them back in an hour and have their wife yell at you and call you a telemarketer, but it can be dispiriting.
C.) We work with 2 100 year old insurance companies who quite honestly do not allow us to sign everybody up randomly with no control. Think of the present economic state of the mortgage lending field and how they let everyone get a loan without a care in the world. Now that industry is in meltdown, if we let customers call us broken down or on their own scheduele we would be bankrupt.

D.) Anyone reading this complaint and would like a legitmate overview of our company please go to www.continentalwarranty.net. All of our plans and our insurers are clearly spelled out without you spending a dime.

Thanks Lonnie Pitts Welcome Center Manager

Today 10/01/2008 I am truly a victim. Everything posted above is true. Hopefully I can still get my full refund as the sales representative have promised... which I doubt. Experienced the pressure by the rep to close the deal, I told the rep that I am ready for dinner and call me back in 30mins, and she stated "what difference does it make if we close the deal now" then mentioned that they can't give me the same rate. I am not aware that people can lie here in U.S. just to sell their products. It's a shame. Felt bad.

I used to work for Continental and trust me. . . don't give them your money. First of all the whole "you must sign up now today or you will have to pay more" ( 12% financing as opposed to 0%) is just a lie or a sales tactic as they like to say. They don't have 12% financing or anything else, they only have 0%. Their sales reps don't do call backs. They go for one extremely high pressure sales pitch and if you want to review the literature or talk to your spouse or simply think it over for a few days they tell you that you will have to pay more and you won't receive the first time applicant incentives, which is a straight up lie. The reason they don't want to give you any time to review any literature is because they know once customers get the opportunity to go over the plans they will see the ###. For instance, they may cover your repair but you've got to pay for the diagnostics breakdown. Also, the administrators must agree with the mechanic as to the cost, cause and cure of the claim. . . good luck with that. The company is notorious for complaints to the BBB, and the customer service reps are up to their eyeballs in furious customers who have just discovered the rub. Sales reps make up to 150 calls a day and may only close 3-4 and of those, 1-2 may only actually keeping to coverage after they review the plans. You should never trust any company with a NOW OR NEVER sales pitch, there is always a catch.