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CoolFrames Eyewear Boutique Customer Service Phone, Email, Contacts

CoolFrames Eyewear Boutique
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1.5 10 Reviews 28 Complaints
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CoolFrames Eyewear Boutique Complaints 28

ComplaintsBoard
C
11:03 am EDT

CoolFrames Eyewear Boutique unethical, dishonest, not received

Let me say I have been in business myself for over 40 years so I know what can go wrong and I know almost all the excuses, and I have been Played.
I purchased a pair of glasses 3 months ago now for over £500.00 and still have not received anything, not even an apology . I will not list all of the complaints of which they are many but suffice say I found them unethical, dishonest, and to order anything from them would be a mistake. Take it from an ethical businessman and do not have anything to do with this company.

Fortunately Papal have now refunded me -

Resolution of Your Case: #PP-[protected]
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Dear *****
We have concluded our investigation into your case and have decided in your favor.

We were able to recover £501.00 GBP, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to recover the balance from the seller.

If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges.

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Transaction Details
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Seller's Name: coolframes.com
Seller's Email: [protected]@coolframes.com
Seller's Transaction ID: 0JF86801G1129060P

Transaction Date: 10 Jul 2017
Transaction Amount: -£501.00 GBP
Your Transaction ID: 753041050N9168354
Case Number: PP-[protected]

Buyer's Transaction ID: 753041050N9168354

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What to Do Next
-----------------------------------

No further action is required by you at this time.

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Other Details
-----------------------------------

To make sure future transactions proceed smoothly, we suggest you visit the Papal site and click Security located at the top of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section.

To learn more about Papal Buyer Protection, go to the Papal website and click Security located at the bottom of any page.

Yours sincerely,
Papal Protection Services Department
Yours sincerely,
Papal

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Help:
https://www.paypal.com/uk/cgi-bin/helpweb?cmd=_help
Security:
https://www.paypal.com/uk/security

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B
12:04 pm EDT

CoolFrames Eyewear Boutique eyeglasses - sells bent and used frames, terrible return policy

Terrible. Frames came bent - arms were stretched outwards as though someone had already worn them. Their return policy will only credit you for the frames, not the lenses, plus there is 20% restocking fee, other charges, postage, etc. They told me to take them to an optical shop to have them fixed - and why am I supposed to be inconvenienced when you sent me a bad frame? Check out Yelp - others have had exactly the same experience. Stick with Zenni - best prices, they are amazing. GlassesUSA has a great return policy.

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ComplaintsBoard
C
12:00 pm EDT

CoolFrames Eyewear Boutique won't honor extended warrancy

Contact date: 7/11/2015 - Transaction: Nov, 2013
Description: They don't want to honor their extended (2nd year) warranty. I thought this would be a reputable dealer that would work with customers - THEY ARE NOT, they expect an extended warranty (which normally deals with parts) to be the same as Manufacturer warranty (exchange the whole frame) with the customer having to return the broken one (which in my case is my only pair of glasses) for repair (as if it was going to be sent back to the manufacturer). Normally, dealers carry parts (e.g. nose bridge) which they can work with the customer to exchange for the broken one. THESE PEOPLE DO NOT WORK WITH THE CUSTOMER, so the $30 you spend on the 2nd year of warranty is MONEY DOWN THE DRAIN (or into their pockets).
Desirable resolution: Send me a replacement nose-bridge and let me return the broken one or refund my extended warranty payment ($29.95)

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G
8:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CoolFrames Eyewear Boutique fraud

I ordered a pair of prescription glasses for 650 USD. I never received anything. I asked for a refund and never had it. It's been now 2 months I have been trying to solve this situation without success. Clearly the worst online shopping experience I ever had and total waste of money. Avoid this business like plague.

Read full review of CoolFrames Eyewear Boutique and 2 comments
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M
M
michaeljkaspar
Winchester, US
Feb 17, 2014 6:34 pm EST

Absolutely the worst customer service on this planet. Ordered frames with clip on sunglasses, clip on broke. Refused to replace under the warranty, within the warranty period.

R
R
R.Doan
Albany, US
Sep 27, 2012 4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Recently purchased a Chanel J12 Watch from www.chanel-j12watch.com, they sent the watch intime. The quality of the watch was high-class and I’m really impressed of how it really looks and feels. The replica watch looks exactly like the real watches sold in a local jewelry shops with those expensive prices. I am really pleased with my item and I am wearing it with complete satisfaction.

ComplaintsBoard
J
6:57 am EDT

CoolFrames Eyewear Boutique I believe this website is fraudulent

"After 2 months of waiting (P/O made on July 19, 2012 and today is September 21, 2012), there's still no further progress from this website. In the early period, there was responses as well (but no any commitment on shipping date). However, at this week, there's no response at all.

Now, I believe this website is fraudulent."

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M
9:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CoolFrames Eyewear Boutique shipping

Wow, took over 3 weeks to receive a pair of Ray Ban sunglasses. Said they had to come from Italy. Yes, I understand the sunglasses are made in Italy, but when I order something from Banana Republic I’m not waiting for the product to get here from Turkey. Yes they have lower prices than most, I saved 7 dollars. But had to wait over 3 weeks for my glasses. Next time I'll splurge the 7 dollars and get my sunnies in under a week.

Read full review of CoolFrames Eyewear Boutique and 1 comment
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D
D
David J Berry
US
May 22, 2018 2:15 pm EDT

If COOL FRAMES DOES NOT HAVE INVENTORY, IT should not offer overnight shipping since that will be impossible. Their shipping policy yada yada yada...charged me $20 fee when I cancelled an order when I found out they were still waiting for my frames a day later, with no status on when those would arrive.. Its misleading...Overnight should not be offered for ANYTHING on their website that they do not physically had in their store or warehouse that is ready to ship

ComplaintsBoard
N
10:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CoolFrames Eyewear Boutique has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wost place i have ever dealt with! Ordered an expensive pair of eye glasses form them payed a $ 20 charge for anti reflective coating. Nothing! my eye doctor laughed when he saw them and said they never put anti reflective on them. And one of the lenses is bigger and does not fit in the frame so it makes them look ridiculous. I found this out awhile after...

Read full review of CoolFrames Eyewear Boutique and 10 comments
ComplaintsBoard
D
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Advertise price was a lie: Wanted to purchase Giorgio Armani lenses for a price that was significantly less than other places. Called to order and gave me lots of different stories. One was that sorry, we can't give it to you for that price. Another was, well if we do, now we can't give u the reduced shipping costs. Another was, oh sorry, we don't have it...

Read full review of CoolFrames Eyewear Boutique and 5 comments

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About CoolFrames Eyewear Boutique

CoolFrames.com has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic.

Overview of CoolFrames Eyewear Boutique complaint handling

CoolFrames Eyewear Boutique reviews first appeared on Complaints Board on May 22, 2009. The latest review Terrible Experience with Cool Frames: Unprofessional and Incompetent Customer Service was posted on Jun 14, 2023. The latest complaint fraud was resolved on Sep 26, 2012. CoolFrames Eyewear Boutique has an average consumer rating of 2 stars from 38 reviews. CoolFrames Eyewear Boutique has resolved 4 complaints.
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  1. CoolFrames Eyewear Boutique Contacts

  2. CoolFrames Eyewear Boutique phone numbers
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    New York, USA
    +1 (888) 293-4755
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  3. CoolFrames Eyewear Boutique emails
  4. CoolFrames Eyewear Boutique address
    2907 Ocean Ave., Brooklyn, New York, 11235, United States
  5. CoolFrames Eyewear Boutique social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
CoolFrames Eyewear Boutique Category
CoolFrames Eyewear Boutique is ranked 27 among 81 companies in the Glasses and Lenses category

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