Menu
For Business Write a review File a complaint
CooperVision Customer Service Phone, Email, Contacts

CooperVision
Reviews and Complaints

coopervision.com

Learn how the rating is calculated

3.9 1 Review 83 Complaints
Claimed
CooperVision has claimed their business profile
Write a review File a complaint

CooperVision Complaints 83

ComplaintsBoard
J
9:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CooperVision rebate scam

I sent in a claim #[protected] for a rebate for AquaClear contact lenses and an eye exam. They sent me a notice stating my rebate submission was invalid for " This rebate requires the original end panels from the product packaging." I sent all 4 end panels from my contact lens boxes with the rebate form and another signed rebate form from the Optometrist for the eye exam. I called the number listed and was told they did not receive the end panels. I explained I had already sent them which is why all 4 of my contact boxes have no end panel. I was asked if I made a copy of what was sent and I told them NO why would I? I told them I cannot send end panels again, because I already sent them. Then I was told the eye exam rebate was "tied" to this one so that was invalid too. What a scam!

Read full review of CooperVision
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:13 pm EST

CooperVision stay away

This is the secod year in a row that CooperVision has denied my rebate for contacts claiming "Invalid Purchase Date". Last year after calling them I was issued a check, but this year I called and they were unwilling to do anything.

The person I talked to said he was looking at my forms "right in front of me in black and white". I can only assume that he was looking at a scanned copy of them since there was no way he could have found the physcial forms in under a minute. I ask him to forward me an electronic copy of them and he said "oh no were are not going to do that". If the denial is ligitimate they why wont they make the scanned copies of the documentation available to you?

I am going to take it up with my eye doctor and ask that they take it up with their sales rep from CooperVision. If they do not get much better in processing rebates, I for one will no longer buy their product and ask the doctors office to stop selling it.

Read full review of CooperVision
Hide full review
ComplaintsBoard
I
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CooperVision has left an official reply on this complaint.

CooperVision terrible experience

I'd purchased a year supply of contact lens last May. And this box I'm using now is defected. 4 of them lasted 1 day or 2 lasted 2 days for my right eye. It's Frequency 55. For my left eye, I use Frequency Toric and the box right now is not much better than the right eye. The longest was lasted 1 week. I called the company that I purchased from said it was almost a year old and that's nothing they can do since they can't return it to Cooper Vision. So I e-mail Cooper Vision explain to them what happen. They responded that they don't deal with consumer directly and that's nothing they can do. And they said they'll forward my complaint to quality control and someone will contact me. It's been a week and no one ever contacted me. Before I was using Acuvue. And when I called Johnson and Johnson, they refunded me some money cause I didn't save the defected lens to send back to where I purchased. I don't understand why Cooper Vision can't do the same. They just lost me as a customer. I think I'll switch back to Acuvue.

Read full review of CooperVision and 15 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
15 comments
Add a comment
A
A
Adhanji
LAKE MARY, US
Aug 10, 2023 12:08 am EDT

I am very disappointed. Been a loyal customer to Cooper Vision and wearing their contacts for years. They are not able to help me with my expired card, just keeping my money with them. Bummer! I would think good customer relations would be their priority. Never buying from them again!

J
J
Jessica Cio
New York, US
Jul 15, 2023 10:31 pm EDT

My $50 off submission was declined for no apparent reason - from 2022 - and no further info or detail on the site as to why. Reading others experience here it seems a little like a bait and switch - might be time for a class action suit.

My reference # is UM5YT36JJL

L
L
Lawrence Scult
US
Mar 13, 2023 9:13 am EDT

I am told my full $200 rebate was donated to charity. But I did not check the "Donate to Charity" box during the rebate submission process and since it was online I have no way to prove it.

L
L
LianC
US
Aug 03, 2020 9:15 pm EDT

I purchased 12 bottles of One Step Solution from Cooper Vision. They sent me 12 opened boxes. This is so disgusting.

View 0 more photos
CooperVision
CooperVision
Aug 19, 2020 9:46 am EDT
Replying to comment of LianC

@LianC, We are sorry to hear that! Please send an email to info@coopervision.com so we can help!

S
S
sj reynolds
US
Feb 19, 2020 2:16 am EST

Finally gave up...sent several e-mails. The picture wasn't clear, yet I could see the receipt perfectly. The hassle with Cooper Vision and their website was unacceptable. Do you ever read your reviews? How many other customers my age (72) have complained to you?

J
J
Jane Lowder
US
Feb 05, 2020 11:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This reward card is a joke. It didn't work half of the times I tried to use it and now that it is about to expire and I still have funds on it, I'm upset. Never again will I pay more upfront for contacts through coopervision. What a waste of my money.

T
T
Tess Triplin
US
Dec 15, 2019 6:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I received 2 boxes of 6 lenses from my eye doctor. I of those boxes had 1 contact in them the rest was empty..I paid money for these contacts and I would hate to have to contact a lawyer.
Thank you,
Tess Triplin

S
S
Sandra L ray
US
Jun 23, 2019 9:37 pm EDT

Stated my rebate had been paid, but just below that it states pending compensation. It's sad that companies do this to get you to buy there products and then never uphold their rebate . If I had known Coopervision was this way I could have saved some money and not bought more contacts then I did, I feel like rebate offers should be upheld

View 0 more photos
CooperVision
CooperVision
Sep 03, 2019 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Sandra, If you are having trouble with your reward card, please contact our rebate team at 1-877-875-6043 or by email at coopervisionpromos@360incentives.com. They are best to help you.

L
L
leticia zugina
US
Aug 20, 2018 1:33 pm EDT

i bought a full supply of contacts & submitted a rebate but i never got my rebate.
also one lens on my left eye was tore when i opened them. i am very unsatisfied with the service & product. i would at least like to get a replacement lens or rebate!

J
J
Joe Johnsey
MX
Aug 15, 2018 9:34 am EDT

The CooperVision rebate program is there and it helps.

CooperVision Reviews 0

Looks like CooperVision has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of CooperVision complaint handling

CooperVision reviews first appeared on Complaints Board on May 5, 2009. The latest review Rebate card was posted on Aug 23, 2024. The latest complaint Denying the rebate was resolved on Mar 02, 2024. CooperVision has an average consumer rating of 4 stars from 84 reviews. CooperVision has resolved 61 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
14 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CooperVision Contacts

  2. CooperVision phone numbers
    8800 200 7744
    8800 200 7744
    Click up if you have successfully reached CooperVision by calling 8800 200 7744 phone number 1 1 users reported that they have successfully reached CooperVision by calling 8800 200 7744 phone number Click down if you have unsuccessfully reached CooperVision by calling 8800 200 7744 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling 8800 200 7744 phone number
    100%
    Confidence score
    Russia
    +1 (855) 526-6737
    +1 (855) 526-6737
    Click up if you have successfully reached CooperVision by calling +1 (855) 526-6737 phone number 0 0 users reported that they have successfully reached CooperVision by calling +1 (855) 526-6737 phone number Click down if you have unsuccessfully reached CooperVision by calling +1 (855) 526-6737 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +1 (855) 526-6737 phone number
    USA and Canada
    +49 607 1305
    +49 607 1305
    Click up if you have successfully reached CooperVision by calling +49 607 1305 phone number 1 1 users reported that they have successfully reached CooperVision by calling +49 607 1305 phone number Click down if you have unsuccessfully reached CooperVision by calling +49 607 1305 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +49 607 1305 phone number
    100%
    Confidence score
    Austria & Germany
    +420 239 016 811
    +420 239 016 811
    Click up if you have successfully reached CooperVision by calling +420 239 016 811 phone number 1 1 users reported that they have successfully reached CooperVision by calling +420 239 016 811 phone number Click down if you have unsuccessfully reached CooperVision by calling +420 239 016 811 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +420 239 016 811 phone number
    100%
    Confidence score
    Czech Republic
    +31 183 406 080
    +31 183 406 080
    Click up if you have successfully reached CooperVision by calling +31 183 406 080 phone number 1 1 users reported that they have successfully reached CooperVision by calling +31 183 406 080 phone number Click down if you have unsuccessfully reached CooperVision by calling +31 183 406 080 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +31 183 406 080 phone number
    100%
    Confidence score
    Netherlands
    +351 800 263 263
    +351 800 263 263
    Click up if you have successfully reached CooperVision by calling +351 800 263 263 phone number 1 1 users reported that they have successfully reached CooperVision by calling +351 800 263 263 phone number Click down if you have unsuccessfully reached CooperVision by calling +351 800 263 263 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +351 800 263 263 phone number
    100%
    Confidence score
    Portugal
    +421 268 622 156
    +421 268 622 156
    Click up if you have successfully reached CooperVision by calling +421 268 622 156 phone number 1 1 users reported that they have successfully reached CooperVision by calling +421 268 622 156 phone number Click down if you have unsuccessfully reached CooperVision by calling +421 268 622 156 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +421 268 622 156 phone number
    100%
    Confidence score
    Slovakia
    +41 842 266 737
    +41 842 266 737
    Click up if you have successfully reached CooperVision by calling +41 842 266 737 phone number 1 1 users reported that they have successfully reached CooperVision by calling +41 842 266 737 phone number Click down if you have unsuccessfully reached CooperVision by calling +41 842 266 737 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +41 842 266 737 phone number
    100%
    Confidence score
    Switzerland
    +852 37 180 699
    +852 37 180 699
    Click up if you have successfully reached CooperVision by calling +852 37 180 699 phone number 1 1 users reported that they have successfully reached CooperVision by calling +852 37 180 699 phone number Click down if you have unsuccessfully reached CooperVision by calling +852 37 180 699 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +852 37 180 699 phone number
    100%
    Confidence score
    Hong Kong
    +81 367 795 200
    +81 367 795 200
    Click up if you have successfully reached CooperVision by calling +81 367 795 200 phone number 1 1 users reported that they have successfully reached CooperVision by calling +81 367 795 200 phone number Click down if you have unsuccessfully reached CooperVision by calling +81 367 795 200 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +81 367 795 200 phone number
    100%
    Confidence score
    Japan
    +60 320 808 488
    +60 320 808 488
    Click up if you have successfully reached CooperVision by calling +60 320 808 488 phone number 1 1 users reported that they have successfully reached CooperVision by calling +60 320 808 488 phone number Click down if you have unsuccessfully reached CooperVision by calling +60 320 808 488 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +60 320 808 488 phone number
    100%
    Confidence score
    Malaysia
    +65 63 041 888
    +65 63 041 888
    Click up if you have successfully reached CooperVision by calling +65 63 041 888 phone number 1 1 users reported that they have successfully reached CooperVision by calling +65 63 041 888 phone number Click down if you have unsuccessfully reached CooperVision by calling +65 63 041 888 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +65 63 041 888 phone number
    100%
    Confidence score
    Singapore
    +82 805 405 401
    +82 805 405 401
    Click up if you have successfully reached CooperVision by calling +82 805 405 401 phone number 1 1 users reported that they have successfully reached CooperVision by calling +82 805 405 401 phone number Click down if you have unsuccessfully reached CooperVision by calling +82 805 405 401 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +82 805 405 401 phone number
    100%
    Confidence score
    South Korea
    +886 221 812 222
    +886 221 812 222
    Click up if you have successfully reached CooperVision by calling +886 221 812 222 phone number 1 1 users reported that they have successfully reached CooperVision by calling +886 221 812 222 phone number Click down if you have unsuccessfully reached CooperVision by calling +886 221 812 222 phone number 0 0 users reported that they have UNsuccessfully reached CooperVision by calling +886 221 812 222 phone number
    100%
    Confidence score
    Taiwan
    More phone numbers
  3. CooperVision emails
  4. CooperVision address
    6140 Stoneridge Mall Road, Suite 590, Pleasanton, California, 94588-3772, United States
  5. CooperVision social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2024
CooperVision Category
CooperVision is ranked 14 among 81 companies in the Glasses and Lenses category

Most discussed CooperVision complaints

digital rebate debit card
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.