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Coram
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2.3 3 Complaints
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Coram Complaints 3

ComplaintsBoard
M
12:45 pm EDT

Coram Nutritional Services

We are a military family who were linked to Coram for speciality formula for our baby. It took a lot of foot work for service to start on my end was contacted by a case manager who informed me they would send email with their information never received. Our son is part of FHS (Federal Health Services) I have been trying to get my sons formula refilled for over two weeks. Have left several messages which are supposed to be returned in one business day to no avail. I have tried to refill online and was told it didn’t go through because of the program he is in. Mean while my small child is running out of his food which he requires to survive! There are no return calls. As part of their patient rights I have asked for a supervisor to be told no one knows who a supervisor is. I have requested info for his case manager just to be transferred back to a voicemail I have already been leaving messages on with no returned calls. [edited]

Desired outcome: supervisor to contact me. provided name title, contact info for the individual who is overseeing care as it is our patient rights.I would like for my sons food supply!

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ComplaintsBoard
M
1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coram Services/ product not received

Good afternoon,

I have been calling in to fill my son's prescription for about 2 weeks i've been promised calls back and not received them. I called today and stated I wanted a supervisor. Instead I got my case manager. I was told that my son's first insurance went through but his secondary insurance was denied.

A little background. He has disability medicaid through highmark. On january first he was switched to delaware first health without my permission. I called and was told by february first he will be switched back to highmark. Maybe earlier. Noone asked for my high mark information. I called and called and called.

Today I am told since you don't accept delaware first health (which I could have told you) that he is denied all together. I then explained he has highmark that will be activated or may have been. The rep said "its probably the same id and if it is thats denied as well" I explained its a different id number

I also explained I would pay out of pocket or don't even run the secondary insurance. I explained how serious this is and how much my son needs this. I was then told "everyone that calls in kids need this". I am borderline crying on the phone at this point.

I get no calls back. I asked to speak to a manager multiple times.

So if you want to verify before calling me and placing the order for him it would be great. My son had (2) months to start gaining weight or he will need a g tube. These (2) weeks aren't helping and the amount of stress I am under and noone calling me back or listening to me. I can't even talk about coram without crying. I am furios, I feel defeated, and I need someone to call me back,

Ace roop-cotinola

Aetna id - w2378-27024

Highmark delaware - xhd134859053001

Delaware first health - [protected]

Marrissa santoleri

[protected]

Desired outcome: to have my order placed

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1:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

1/2/2020 The care that my son receives was excellent. They moved the IGG dept. to Albany. He needs to take his infusion every two weeks. No infusion. The response I got from Renee is were to busy recertifying clients. If you have an infusion scheduled for New Years Day in home services, why was this not handled sooner. I ask to speak to Renee's supervisor...

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Is Coram Legit?

Coram earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Coram to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Coram is known for their high standards and safety. If you're thinking about dealing with Coram, it's wise to check how they handle complaints.

We found clear and detailed contact information for Coram. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Coram's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Coramhc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coramhc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Coram protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Coram. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Coram complaint handling

Coram reviews first appeared on Complaints Board on Jan 2, 2020. The latest review Nutritional Services was posted on Jun 26, 2023. The latest complaint service health care was resolved on Jan 02, 2020. Coram has an average consumer rating of 2 stars from 3 reviews. Coram has resolved 1 complaints.
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  1. Coram Contacts

  2. Coram phone numbers
    +1 (800) 423-1411
    +1 (800) 423-1411
    Click up if you have successfully reached Coram by calling +1 (800) 423-1411 phone number 0 0 users reported that they have successfully reached Coram by calling +1 (800) 423-1411 phone number Click down if you have unsuccessfully reached Coram by calling +1 (800) 423-1411 phone number 0 0 users reported that they have UNsuccessfully reached Coram by calling +1 (800) 423-1411 phone number
    Customer Service
    +1 (877) 936-6874
    +1 (877) 936-6874
    Click up if you have successfully reached Coram by calling +1 (877) 936-6874 phone number 0 0 users reported that they have successfully reached Coram by calling +1 (877) 936-6874 phone number Click down if you have unsuccessfully reached Coram by calling +1 (877) 936-6874 phone number 0 0 users reported that they have UNsuccessfully reached Coram by calling +1 (877) 936-6874 phone number
    Therapy Support
    +1 (800) 718-5031
    +1 (800) 718-5031
    Click up if you have successfully reached Coram by calling +1 (800) 718-5031 phone number 0 0 users reported that they have successfully reached Coram by calling +1 (800) 718-5031 phone number Click down if you have unsuccessfully reached Coram by calling +1 (800) 718-5031 phone number 0 0 users reported that they have UNsuccessfully reached Coram by calling +1 (800) 718-5031 phone number
    Billing or Address Changes
    More phone numbers
  3. Coram emails
  4. Coram address
    2211 Sanders Road, NBT-6, Northbrook, Illinois, 60062, United States
  5. Coram social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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